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Casual Articles - The Art of Real Problem Solving
Customer service complaints are a part of the territory when you deal with the public. There are many reasons why you may receive a complaint; but in the final analysis, the reasons inevitably involve an unreasonable expectation of some sort or some type of miscommunication. Customer service issues can be successfully resolved if you employ the tips outlined in this article, which allows you to stop, look, listen then act with effective consequences.Stop and let the customer tell
Customers want to be treated right when they go into a retail store. Unfortunately they don’t always get the treatment they would like. Sometimes it is because the customer is being a bit rude which causes an employee at the establishment to respond in the same manner. In other cases, an employee may just be having a bad day. Whatever the case, it is not good for any business. When a customer is treated poorly they won’t come back and they will tell others about the experience and those pe
Mr. and Ms. Sales Professional, how does the real problem in a company /business reveal itself? Every company has at least one real problem that your product or service can solve. How do you locate that real problem? This story may explain. I have two of the greatest sisters-in-law any brother-in-law could want. The younger, Linda, would literally, to use a clich?, give you the shirt off her back, then turn around and give you her bra. A kinder heart cannot be found. She has only one failing that is intolerable; she is the nosiest person I have ever had the privilege of meeting. She has to have all the information on everybody she meets and the people they’ve encountered. She knows the ins and outs of everyone and everything around her. Nothing is off limits; no conversation is taboo. Information to Linda is her lifeblood; she must have it in order to live.
If it happened, Linda knows the details. She has the facts correct, down to the most meager detail on any topic. The television broadcasts, radio stations, newspapers, and magazines of all types are her amalgamate. She thirsts for information about the things around her. I have remarked that she has all the tools for a great salesperson: a need for current information, the ability to find information
The completion of the Human Genome Project was greeted with much enthusiasm and many hopes for a bright future pregnant with new possibilities. Currently incurable diseases would be detected early enough and would be prevented before they developed. Damaged organs would be replaced with brand new cloned organs perfectly compatible with our bodies as these organs would be specially grown out of our own stem cells. Our children would be healthier and would live longer. The possibilities that
If it happened, Linda knows the details. She has the facts correct, down to the most meager detail on any topic. The television broadcasts, radio stations, newspapers, and magazines of all types are her amalgamate. She thirsts for information about the things around her. I have remarked that she has all the tools for a great salesperson: a need for current information, the ability to find informatio
God has never been shy about telling people how to behave. The first example was probably his instructions to Adam and Eve not to eat the fruit of the Tree of the Knowledge of Good and Evil. Another early example is the Decalogue, or Ten Commandments[1]:I. You shall not have other gods besides me.II. You shall not carve idols for yourselves.III. You shall not take the name of the Lord your God in vain.IV. Remember to keep holy the Sabbath day.
If it happened, Linda knows the details. She has the facts correct, down to the most meager detail on any topic. The television broadcasts, radio stations, newspapers, and magazines of all types are her amalgamate. She thirsts for information about the things around her. I have remarked that she has all the tools for a great salesperson: a need for current information, the ability to find informatio
If you own a franchise system and wish to do more and your franchise company is nationwide but relatively small in size; for instance under 200 franchised outlets, you might be able to help your franchisor with expansion. This can provide you with opportunity and could become lucrative for you if you work hard at it.What is a Regional Team Manager? Well it is a term I made up and a strategy we used in my company to expand in some markets. I was on the franchisor side of the fence bu
If it happened, Linda knows the details. She has the facts correct, down to the most meager detail on any topic. The television broadcasts, radio stations, newspapers, and magazines of all types are her amalgamate. She thirsts for information about the things around her. I have remarked that she has all the tools for a great salesperson: a need for current information, the ability to find informatio
If you are looking for a job you may need to scrutinize your r?sum? and perhaps rewrite it every six months or so. Why you ask? Well, because things change in the workforce and the job you may be seeking may be slightly different with different qualifications then they are looking for then the last set of jobs that you tried to get hired at.Additionally as you make changes in your r?sum? often you will find minor mistakes. Some of the mistakes are so minor that you may not even n
THE A-B-C OF LOCATING THE REAL-PROBLEM
ASTUTE. Of keen penetration or discernment. You must be mentally present for all accessible resources. Ears and eyes open at all times for the smallest of details you encounter.
BELIEVABLE BENEFITS. Real problems must be capable of eliciting trust. If the problem is not plausible and verifiable from at least two credible sources, the information is deemed tainted and is of no benefit to you.
CLEAR. A clear and concise understanding of the real problem must be the cornerstone of the source. Information that is misinterpreted in any manner can lead to the wrong conclusion.
DISCREET. If you discover a problem, it belongs to you – not the problem but the discovery. You are under no obligation to reveal the contents to another. Wrong information in the wrong hands can hurt or kill the deal.
ELIMINATE. Two questions should be asked. What advantage does this newly found
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