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Casual Articles - Phone Tips To Get Things Done: Professional Phone Skills
Fred, the new manager, was working with Grant, an employee who wasn't getting his work done. Fred had delegated work to Grant, and Grant hadn't made progress on the project for almost 4 months . . . long past the due date.For the most part, Fred had done well with the first two steps of delegation and checking. He just wasn't acting on Grant's lack of performance.The key point in the process that determines if Fred needs to have a coaching or counseling session with Grant is when Fred asks if Grant needs anything from Fred to make the project happen now. If Grant says anything but
3. PREPARE THEN ANSWER: Have a note pad and pen by your phone at all times. Write down the caller's name and use it during the conversation.
4. BE AN ACTIVE LISTENER: Take notes, ask for correct spelling, etc. 5. PROMPTLY RETURN CALLS: Make it your personal goal that you will be one that returns phone calls. This may very well be the most professional characteris
The use of personal development is something that I cannot stress about enough.The definition of insanity is doing the same thing over and over again expecting different results. If we define insanity by these terms, then there are definitely a lot of crazy people out there because they constantly do the same thing day after day expecting something different to happen. Furthermore, they have the nerve to complain and cry about it when they are doing nothing to try to better their situation.Most people stay broke and wallow in their misery instead of picking up a personal development book that
Within 60 seconds, people will make assumptions about one's education, background, ability and personality based on their voice alone.
What type of impression is your "phone" voice making? Indeed there are two areas you should be aware of when speaking. One is "what' you say, the other the "how" you say it. Studies show that as much as 87% of the listener's opinion of you is based on your voice alone. That leaves only 13% allocated to what we are saying to make a positive impression. With numbers like these it is easy to see why your voice is so important in your career and personal life.
Today we live in a "voice mail" environment. We are playing "phone tag", leaving messages and listening to voice mails left by others. It may take as many as 3-4 tries before actual contact is made and you have a conversation. By the time you do connect, you can be assured that other party already has formed an impression about you.
The following are some tips that will help you improve your phone voice and technique.
1. THIRD RING RULE: Answer the phone by the third ring or make sure you voice mail is set to pick up by the third ring. Today people are not inclined to wait much longer and will assume you are not available and hang up. Remember, as much as we think we don't like voice mail, we like the option of leaving a message.
2. PROFESSIONAL GREETING: Remember the 87% rule above and make a good impression. Be aware of what you are going to say in the greeting. Then practice and rehearse BEFORE you leave the greeting on your answering machine. Be short and to the point. Don't drag out the greeting. It is obvious you are "Out of the office or away from your desk" otherwise you would answer your phone. Consider leaving such statements out of your greeting unless you are actually away from the office, then say so and leave a date for your return. I recommend that you leave clear instructions as to what information you need from the caller. Reminder the caller to leave their phone number, best time to return the call and a brief subject.
3. PREPARE THEN ANSWER: Have a note pad and pen by your phone at all times. Write down the caller's name and use it during the conversation.
4. BE AN ACTIVE LISTENER: Take notes, ask for correct spelling, etc. 5. PROMPTLY RETURN CALLS: Make it your personal goal that you will be one that returns phone calls. This may very well be the most professional characterist
We're all looking for more qualified leads - more people that we can talk to who have a need for our product or service.Whether you're in the service business or you represent a product, creating more leads is not only time consuming, it's expensive!One way to save some money and better leverage your lead generation time is to find a brand partner. What's a brand partner you wonder?A brand partner is a strategic alliance that is non-competitive to your business BUT who shares the same ideal client as you and does not overlap with your business. This is the stuff that great win-wins are made of.<
Today we live in a "voice mail" environment. We are playing "phone tag", leaving messages and listening to voice mails left by others. It may take as many as 3-4 tries before actual contact is made and you have a conversation. By the time you do connect, you can be assured that other party already has formed an impression about you.
The following are some tips that will help you improve your phone voice and technique.
1. THIRD RING RULE: Answer the phone by the third ring or make sure you voice mail is set to pick up by the third ring. Today people are not inclined to wait much longer and will assume you are not available and hang up. Remember, as much as we think we don't like voice mail, we like the option of leaving a message.
2. PROFESSIONAL GREETING: Remember the 87% rule above and make a good impression. Be aware of what you are going to say in the greeting. Then practice and rehearse BEFORE you leave the greeting on your answering machine. Be short and to the point. Don't drag out the greeting. It is obvious you are "Out of the office or away from your desk" otherwise you would answer your phone. Consider leaving such statements out of your greeting unless you are actually away from the office, then say so and leave a date for your return. I recommend that you leave clear instructions as to what information you need from the caller. Reminder the caller to leave their phone number, best time to return the call and a brief subject.
3. PREPARE THEN ANSWER: Have a note pad and pen by your phone at all times. Write down the caller's name and use it during the conversation.
4. BE AN ACTIVE LISTENER: Take notes, ask for correct spelling, etc. 5. PROMPTLY RETURN CALLS: Make it your personal goal that you will be one that returns phone calls. This may very well be the most professional characteris
Information and identity theft are two growing concerns in the world today. Paper shredders and file shredders can prevent the terrible losses that can occur when valuable information pertaining to a person or a business is stolen. Shredders destroy sensitive documents that contain private information that could cause trouble if obtained by the wrong people. Some of the sensitive information often found on paper items includes birth dates, social security numbers, bank account numbers, and business plans or other finance-related items.Identity theft can have dire consequences. If a thief obtains someone’s soc
The following are some tips that will help you improve your phone voice and technique.
1. THIRD RING RULE: Answer the phone by the third ring or make sure you voice mail is set to pick up by the third ring. Today people are not inclined to wait much longer and will assume you are not available and hang up. Remember, as much as we think we don't like voice mail, we like the option of leaving a message.
2. PROFESSIONAL GREETING: Remember the 87% rule above and make a good impression. Be aware of what you are going to say in the greeting. Then practice and rehearse BEFORE you leave the greeting on your answering machine. Be short and to the point. Don't drag out the greeting. It is obvious you are "Out of the office or away from your desk" otherwise you would answer your phone. Consider leaving such statements out of your greeting unless you are actually away from the office, then say so and leave a date for your return. I recommend that you leave clear instructions as to what information you need from the caller. Reminder the caller to leave their phone number, best time to return the call and a brief subject.
3. PREPARE THEN ANSWER: Have a note pad and pen by your phone at all times. Write down the caller's name and use it during the conversation.
4. BE AN ACTIVE LISTENER: Take notes, ask for correct spelling, etc. 5. PROMPTLY RETURN CALLS: Make it your personal goal that you will be one that returns phone calls. This may very well be the most professional characteris
I am on my way to the quarterly status update with my Sales Manager. The last quarter has been terribly bad. We reached nowhere near the Sales target. Naturally, I am moving ahead with a great resistance and a palpitation rate of the highest order. I have no idea of what will turn out for me in the meeting.Fifteen minutes later, I come out of the room. There is a sigh of relief on my face; a similar _expression can be seen on my Sales Manager's face. As soon as I come to my cubicle - out of my Sales Manager's sight, this "sigh of relief" explodes into an _expression of joy - I DID IT, AND I DID IT AGAIN !!!
3. PREPARE THEN ANSWER: Have a note pad and pen by your phone at all times. Write down the caller's name and use it during the conversation.
4. BE AN ACTIVE LISTENER: Take notes, ask for correct spelling, etc. 5. PROMPTLY RETURN CALLS: Make it your personal goal that you will be one that returns phone calls. This may very well be the most professional characteris
You do if you're a business, non-profit or association manager with important external stakeholders whose behaviors affect your department, division or subsidiary the most.In your own best interests, here's what you'd better be doing about them.Accept the fact that the right PR actually CAN alter individual perception that leads to the kinds of changed behaviors that can help you succeed.That confidence will position you to do something positive about those behaviors. Specifically, to create actual behavior change among your key outside audiences which leads directly to achieving yo
3. PREPARE THEN ANSWER: Have a note pad and pen by your phone at all times. Write down the caller's name and use it during the conversation.
4. BE AN ACTIVE LISTENER: Take notes, ask for correct spelling, etc. 5. PROMPTLY RETURN CALLS: Make it your personal goal that you will be one that returns phone calls. This may very well be the most professional characteristic of all you can develop. Set a goal to return phone calls within 4 hours, it will make a positive statement about you and your image.
6. CHECK YOU MESSAGES: Check your messages several times a day. Learn how to dial in from a remote phone to get your voice mails. Many times the caller is facing a deadline and your information may be crucial for them to complete their assignment.
IT'S A TWO WAY STREET. When You Leave Messages For Others Remember These Tips:
1. SLOW DOWN: Don't speak too fast. Slow down when you are leaving a message, especially if you have an accent. If you make your message hard to understand or if the listener has to replay it several times to get your message your reputation is slipping in their mind.
2. CLEARLY SAY YOUR NAME: Make absolutely sure the caller will understand your name. Consider spelling your name if hard to pronounce or is not a common name.
3. S-L-O-W DOWN: When leaving your phone number go slow. Most likely the listener is writing down your number, make it easy for them to do so. Repeat the number. Consider saying your number at the beginning and end of your voice mail. People will appreciate this.
4. LEAVE YOUR NAME, COMPANY NAME AND REASON: Leave the listener with all the information they will need to know about you. Don't make them guess. Always leave the reason you are calling. It is very unprofessional to just leave a message simply saying "give me a call"
5. MAKE IT EASY FOR THEM TO RETURN YOUR CALL: Tell them a good time to return your call. Give them a date, time and phone number.
6. BE PROFESSIONAL: People do judge you by the tone of your voice. Increase your image by sounding professional in everything you do over the phone
Remember that you won't be able to avoid phone tag, but you can definitely put things in your favor by doing several small things that will make a BIG difference in your image.
For more details on Business Communications, including effective email and voice mail use contact www.TrainingConnections.ORG.
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