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Casual Articles - Common Courtesy Isn't So Common - 10 Telephone Blunders
Top 12 Tips of How to Write a Survey Without Embarrassing Yourself
OK, I work for a survey software company, so maybe I'm a bit biased on telling you what type of survey to choose, but when it comes to taking surveys - I've been on the receiving end of far too many poorly constructed surveys that required way too much time and energy simply to share my thoughts. Even my favorite local brewery (Harpoon) failed to retain my interest during their 20 page long saga of a survey- Here at Prezza we got together with a Top Ten list (plus two extra) for how to conduct surveys without losing contact with your customer.1. Define the survey's purpose.Figure out exactly what you want your customers to tell you. For instance, you may want to find out if they are satisfied with your service. Then ask them.2. Keep it short and sweet.It shouldn't take a respondent more than 10 minutes to complete a questionnaire. Make it 5 or even 2 minutes or less, if you can manage.3. Keep it simple.Make sure respondents will understand the questions. Don't use jargon and don't make
osophy
seems to say that it’s easier to forgo these practices and,
instead, cOK, I work for a survey software company, so maybe I'm a bit biased on telling you what type of survey to choose, but when it comes to taking surveys - I've been on the receiving end of far too many poorly constructed surveys that required way too much time and energy simply to share my thoughts. Even my favorite local brewery (Harpoon) failed to retain my interest during their 20 page long saga of a survey- Here at Prezza we got together with a Top Ten list (plus two extra) for how to conduct surveys without losing contact with your customer.1. Define the survey's purpose.Figure out exactly what you want your customers to tell you. For instance, you may want to find out if they are satisfied with your service. Then ask them.2. Keep it short and sweet.It shouldn't take a respondent more than 10 minutes to complete a questionnaire. Make it 5 or even 2 minutes or less, if you can manage.3. Keep it simple.Make sure respondents will understand the questions. Don't use jargon and don't make
A Managerial PR System You Will Love
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 1220 including guidelines and resource box. Robert A. Kelly © 2006.A Managerial PR System You Will LoveIt’s a happy day indeed when business, non-profit, government agency or association managers end their preoccupation with (and reliance upon) the simple mechanics of press releases, broadcast plugs and special events. What they’ve decided is, they no longer wish to be denied the best public relations has to offer, preferring instead the quality public relations results they believe they deserve.Thus they begin construction of a workable managerial PR system by putting in place a high-impact action plan designed to do something meaningful about the behaviors of those important outside audiences that MOST affect the departmental, divisional or subsidiary units they manage.Inevitably, the new pl
As youngsters, many of us were taught basic telephone
etiquette. These lessons taught us the basic components of
conducting a phone conversation - politeness,
attentiveness, respect, and common courtesy.
Unfortunately, it seems these lessons have been forgotten
by many of today’s companies. For many, the philosophy
seems to say that it’s easier to forgo these practices and,
instead, chPlease feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 1220 including guidelines and resource box. Robert A. Kelly © 2006.A Managerial PR System You Will LoveIt’s a happy day indeed when business, non-profit, government agency or association managers end their preoccupation with (and reliance upon) the simple mechanics of press releases, broadcast plugs and special events. What they’ve decided is, they no longer wish to be denied the best public relations has to offer, preferring instead the quality public relations results they believe they deserve.Thus they begin construction of a workable managerial PR system by putting in place a high-impact action plan designed to do something meaningful about the behaviors of those important outside audiences that MOST affect the departmental, divisional or subsidiary units they manage.Inevitably, the new pl
Wristbands
A wristband is a bracelet fashioned from a variety of materials for the purpose of advertising a donation or otherwise act of support of a charitable organization. Charity wristbands became very popular in the new Millennium as a way to publicly display support for an individual's favorite organisation. When a donation is given to a particular organisation or foundation, a token of appreciation in the form of a decorative bracelet is given. These reminders can be of any color, texture or size. Some are made of silicon, plastic or rubber, while others are made of string, wood or metal.Mostly the wristbands are made up of cheap silicon and rubber materials, so they are not costly at all. People may want to support many cause at times but may not be in a condition to do so financially.Youth groups are often moved to sell these items at school or church to promote a worthy cause. Wrist decorations provide a foundation or organization a way to raise funds for their cause. Selection of a particular decorative bracelet i
s taught us the basic components of
conducting a phone conversation - politeness,
attentiveness, respect, and common courtesy.
Unfortunately, it seems these lessons have been forgotten
by many of today’s companies. For many, the philosophy
seems to say that it’s easier to forgo these practices and,
instead, cA wristband is a bracelet fashioned from a variety of materials for the purpose of advertising a donation or otherwise act of support of a charitable organization. Charity wristbands became very popular in the new Millennium as a way to publicly display support for an individual's favorite organisation. When a donation is given to a particular organisation or foundation, a token of appreciation in the form of a decorative bracelet is given. These reminders can be of any color, texture or size. Some are made of silicon, plastic or rubber, while others are made of string, wood or metal.Mostly the wristbands are made up of cheap silicon and rubber materials, so they are not costly at all. People may want to support many cause at times but may not be in a condition to do so financially.Youth groups are often moved to sell these items at school or church to promote a worthy cause. Wrist decorations provide a foundation or organization a way to raise funds for their cause. Selection of a particular decorative bracelet i
Your Business And Newspaper Advertising
Advertising is integral for any business irrespective or its size of operations. The success of any business lies on its visibility - the idea is that your products will sell only when the consumers can see them. Advertising gives any business this platform. The business strategy plays an important role in all the stages of a company’s business cycle, starting from its inception to new product launches and expansion.Newspaper Advertising:Newspaper advertising is the oldest form of advertising and is among the most effective. Almost all the businesses till date are keen on applying this tested advertising strategy to their businesses. Success of newspaper advertising lies in its wide reach and great visibility that it offers. For almost all of us newspaper reading is a necessary daily activity, perhaps the first activity during the day. Hence, it is unlikely that we miss the advertisement in the newspaper if it is a famous daily and is framed in a catchy headline and body.Moreover, you have the flexibility o
ss,
attentiveness, respect, and common courtesy.
Unfortunately, it seems these lessons have been forgotten
by many of today’s companies. For many, the philosophy
seems to say that it’s easier to forgo these practices and,
instead, cAdvertising is integral for any business irrespective or its size of operations. The success of any business lies on its visibility - the idea is that your products will sell only when the consumers can see them. Advertising gives any business this platform. The business strategy plays an important role in all the stages of a company’s business cycle, starting from its inception to new product launches and expansion.Newspaper Advertising:Newspaper advertising is the oldest form of advertising and is among the most effective. Almost all the businesses till date are keen on applying this tested advertising strategy to their businesses. Success of newspaper advertising lies in its wide reach and great visibility that it offers. For almost all of us newspaper reading is a necessary daily activity, perhaps the first activity during the day. Hence, it is unlikely that we miss the advertisement in the newspaper if it is a famous daily and is framed in a catchy headline and body.Moreover, you have the flexibility o
Profiting From the Feel-Felt-Found Method In Network Marketing
Persuasive speaking is the art of swaying people’s opinion and perceptions in favor of the points you are propounding. As a network marketer, this means persuading people to see your multi-level marketing opportunity in a positive way, and to consider how it may be beneficial for them to listen without prejudice.Persuasive speaking is often mislabeled or misunderstood as the art of “arguing” or overpowering other people with a booming voice and intimidating behavior. Although these techniques are certainly used by some, they are not recommended, nor are they necessary for your success.Use the following steps to start developing a persuasive style of speech and presentation:· Eliminate speech mannerisms such as, “you know,” and ‘like.” · Avoid filling your verbal pauses with nonsense words like, “uh,” and “well.” · Look at people when you speak to them. Give them your full attention, and listen to them as well as you would like for them to listen to you. · When giving a formal presentation, te
lessons have been forgotten
by many of today’s companies. For many, the philosophy
seems to say that it’s easier to forgo these practices and,
instead, cPersuasive speaking is the art of swaying people’s opinion and perceptions in favor of the points you are propounding. As a network marketer, this means persuading people to see your multi-level marketing opportunity in a positive way, and to consider how it may be beneficial for them to listen without prejudice.Persuasive speaking is often mislabeled or misunderstood as the art of “arguing” or overpowering other people with a booming voice and intimidating behavior. Although these techniques are certainly used by some, they are not recommended, nor are they necessary for your success.Use the following steps to start developing a persuasive style of speech and presentation:· Eliminate speech mannerisms such as, “you know,” and ‘like.” · Avoid filling your verbal pauses with nonsense words like, “uh,” and “well.” · Look at people when you speak to them. Give them your full attention, and listen to them as well as you would like for them to listen to you. · When giving a formal presentation, te
3 Steps You Can Use Developing Leaders In Your Industry
With the economy bordering on a recession, every company is looking for ways to increase revenues while decreasing costs. Some companies believe one of the easiest ways to do this is to cut their employee training budget. However, businesses interested in long-term viability recognize that to be successful they must continually develop their people, especially their leaders.According to recent research by the American Society of Training and Development companies with regular employee training consistently outperform companies who do not train their people. In a recent survey we conducted of HR Directors at small, Chicago-based, start-up companies leadership development was reported as their number one professional challenge.There are many books, seminars and prepackaged programs that claim to help you do this more effectively and efficiently. Most have varying success because they are not customized to meet your company's specific needs. Canned approaches have little lasting effect.Leadership development i
osophy
seems to say that it’s easier to forgo these practices and,
instead, choose to deal with the customer service
consequences later. It seems the true cost to the bottom line
is of not of any consequence. Why in a time of ever
increasing competition locally and abroad, along with the
knowledge of customers’ high expectations, would anyone
be willing to overlook and undervalue this
With the economy bordering on a recession, every company is looking for ways to increase revenues while decreasing costs. Some companies believe one of the easiest ways to do this is to cut their employee training budget. However, businesses interested in long-term viability recognize that to be successful they must continually develop their people, especially their leaders.According to recent research by the American Society of Training and Development companies with regular employee training consistently outperform companies who do not train their people. In a recent survey we conducted of HR Directors at small, Chicago-based, start-up companies leadership development was reported as their number one professional challenge.There are many books, seminars and prepackaged programs that claim to help you do this more effectively and efficiently. Most have varying success because they are not customized to meet your company's specific needs. Canned approaches have little lasting effect.Leadership development i
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