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Casual Articles - Telephone Etiquette Sounds Right
Motivating individual franchisees in a franchise Company is very difficult work especially when these franchisees are all or operators and participate in the day-to-day operations other businesses. Having been founder of a franchise Company we always use creative ways to set the tone and motivating our franchisee team members during regional and annual meetings.Below
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you.
Would you like to attract more visitors to your scrapbooking website? Are you ready to start building more traffic and gain new customers every day?You can see an increase in the numbers of website visitors with a little bit of work. I’m going to show you how to use article marketing for your scrapbook business.Step One:Do your research. Find out exactly
Receptionist: ABC Company.
Wendy: I have some correspondence that I’m addressing, and I need to verify some information. Your mailing address is 123 Main Street?
Receptionist: Sounds right.
Sounds right? (Question: How did she get to work that morning?) Sounds right? Does this sound right to you?
The person answering the telephone at your company is your representative to the world. This is the person who makes the first impression for your company, and the world sees this representative as YOU. In the abovethis conversation, the receptionist seemed unconcerned, careless and not too bright. A caller could easily assume that this is the way the entire company functions, that that it’s the way YOU function.
Think about the impression you wish to make. Do you want to be seen as clueless (I don’t know my own address) or as intelligent, businesslike and professional?
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you. I
So you finally got the news that you are getting the promotion, and with the realization that now your job is going to be changing, you have this trepidation that you are not really ready for the new job. This feeling of wandering outside of your comfort zone to do something that you have not done before can be quite daunting. Have some faith in yourself and those that haven
Wendy: I have some correspondence that I’m addressing, and I need to verify some information. Your mailing address is 123 Main Street?
Receptionist: Sounds right.
Sounds right? (Question: How did she get to work that morning?) Sounds right? Does this sound right to you?
The person answering the telephone at your company is your representative to the world. This is the person who makes the first impression for your company, and the world sees this representative as YOU. In the abovethis conversation, the receptionist seemed unconcerned, careless and not too bright. A caller could easily assume that this is the way the entire company functions, that that it’s the way YOU function.
Think about the impression you wish to make. Do you want to be seen as clueless (I don’t know my own address) or as intelligent, businesslike and professional?
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you.
When you are planning to call a reporter for the first time, it can help to imagine that you are a phone solicitor (albeit one with terrific, useful ideas).When phone solicitors call you, you don't want to hear a long explanation of their product. You just want to know the basics so you can make a quick decision and get back to work.That's why, in a first call
The person answering the telephone at your company is your representative to the world. This is the person who makes the first impression for your company, and the world sees this representative as YOU. In the abovethis conversation, the receptionist seemed unconcerned, careless and not too bright. A caller could easily assume that this is the way the entire company functions, that that it’s the way YOU function.
Think about the impression you wish to make. Do you want to be seen as clueless (I don’t know my own address) or as intelligent, businesslike and professional?
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you.
You probably already have in your possession one of the most valuable and powerful assets you can possibly own. But if you're like most business people you probably aren't using it to its full potential.It's very easy to tap into its power -- and it is very powerful. What could this valuable asset possibly be?Your mailing list. (You do have one don't you?
Think about the impression you wish to make. Do you want to be seen as clueless (I don’t know my own address) or as intelligent, businesslike and professional?
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you.
If you find yourself stuck in a job that you don’t enjoy or in a company that isn’t fun to work for, the first step to making a change is asking yourself, “How did I get here?” Your being here at this time in your life is not a random event. You have made choices and decisions along the way to get here. Your individual journey has led you to this exact point.And you a
Here are some tips to help make an intelligent, businesslike and professional impression on the telephone:
1. Hire someone whose speech is clear, articulate and pleasing. (Tip: Have your job candidates leave a voice mail for you. If you do not understand what they are saying, or you do not care for their tone or speech quality—no one else will either.)
2. Make sure that your telephone representatives know all key company information. (yYour company name, address, etc.). Have that information posted prominently for easy reference.
3. Develop a plan to route and handle all calls. Have the plan in place Develop this plan before problems occur. so that it is in place if problems occur.
4. Make sure that anyone answering your company telephone knows the responsibilities of various individuals at the company. Again, have that information posted prominently for easy reference.
5. There was is an old a saying, “The customer is always right.” Bring that saying back. Treat all callers, even ones that call to complain, with respect and concern.
6. Try not to put callers on hold. (Do you like being put on hold?) If you must put a caller on hold, explain that you are doing so and that you will be back in just a moment. If that moment is longer than anticipated, go back to the caller and tell them it is taking longer than you
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