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Casual Articles - Successful Call Centers Don't Need High Technology
Now that you have conducted comprehensive research as indicated in (Part 02) of this mini series, you are more prepared to begin to assemble your thoughts and data into a business plan format. Before doing that, you need to consider a few things:<
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, and I noticed a flat screen with some show runn
Office chairs come in all shapes, sizes and colors. Ergonomics tells us about a healthy design for the office chair. Chairs can come with adjustable parts. Yet, the human body also comes in a variety of shapes and sizes.Some are tall some
There is absolutely no high technology present in the calling areas.
Sales reps use paper printouts of customer names, make chicken scratches to note who says yes, no, maybe, call back later, and not in.
No one is served by an auto-dialer.
This is a bare bones operation, and definitely a throwback to the 80’s, if not earlier.
Yet it is successful.
Let me repeat that.
It is successful, and instead of putting its extra cash flow into machinery, the company is investing in its people, in the form of training and coaching. The goal is to create better sellers, not faster typists or data entry clerks.
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, and I noticed a flat screen with some show runni
I would like to introduce you to one of my brick and mortar business I run. It is called AFM Computer Repair. This business takes me about 5 hours a week, yet I usually make a few hundred dollars cash in my pocket spending money a week. Now I know
No one is served by an auto-dialer.
This is a bare bones operation, and definitely a throwback to the 80’s, if not earlier.
Yet it is successful.
Let me repeat that.
It is successful, and instead of putting its extra cash flow into machinery, the company is investing in its people, in the form of training and coaching. The goal is to create better sellers, not faster typists or data entry clerks.
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, and I noticed a flat screen with some show runn
As indicated in my previous TQM article titled: TQM Implementation Project published on May 13, 2006 02:48:20 pm, In my last article Part 3a, I have shared issues pertaining to Data Collection, Trend Charting and Pareto Analysis. In this ar
Let me repeat that.
It is successful, and instead of putting its extra cash flow into machinery, the company is investing in its people, in the form of training and coaching. The goal is to create better sellers, not faster typists or data entry clerks.
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, and I noticed a flat screen with some show runn
Conventional wisdom says that the front of a direct mail postcard is for the picture and the back is for the address, stamp and a short message.But some savvy direct marketers design their postcards the other way around—and boost response ra
How refreshing. No computer screens, except in the managers’ offices.
I’ve wondered, of late, whether we’ve become a nation of nonstop screen watchers.
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, and I noticed a flat screen with some show runn
Rare is the man or woman that doesn’t find themselves having to communicate on a frequent basis, with someone who seems to argue or refute almost anything they say. It may be a spirited child or student, a spouse or significant other, an employee o
Tonight, at the mall, I picked up a pair of new sunglasses at one of those kiosks that’s smack in the middle of the walking area. An early 20s-ish fellow rang-up my order, and I noticed a flat screen with some show running on it. Very thin and about five inches long, it was bolted to his writing area, next to the charge card terminal.
Apparently, when he’s working, he’s watching TV or some video. People used to carry paperback books to fill the gaps when working at places like this.
Screens are now fixed in front of us at supermarket check out areas. Containing the worst programming known to humanity, watching these images and babbling heads will make you lose five or ten I.Q. points per shopping trip.
I don’t have to tell you about the convergence of TV and cell phones. More screens, more of the time.
Technology doesn’t do our selling for us. People do, yet we’re suckered into thinking that we need all of these high definition ditties.
Ask yourself if your screens are serving you, or are you serving them?
The answer may surprise you.
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