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Casual Articles - Turn Inquiries Into Solid Sales
Three Steps to Qualify Your Sales Leads Thank you for calling ABC Company. This is Mary Stevens, how may I help you?You can't buy more time no matter how wealthy you become. However, you can become wealthy by managing your time more wisely. Properly qualifying your sales leads is one of the easiest ways to gain control of your valuable time and start generating more wealth for you and your firm. There are three basic steps to properly qualifying leads.The FIRST step is to determine if your prospect actually wants the product. You must determine within the first few minutes of contact if the prospect is simply shopping your price or if they really want the benefits that you offer such as a disaster r By thanking your prospect you build rapport and make her feel good that she called your company. By identifying yourself, prospects are no longe Career as a USDA Forest Service Tour Guide The first few minutes of an incoming telephone call are critical if you want to turn an inquiry about your company's products or services into a long term customer relationship. Research shows that you only have about seven seconds in which to take charge of the call and capture the prospective customer or client's attention. If you don’t gain immediate control of the conversation you could lose the chance of developing business for your company. The following examples show you how key phrases can turn a common, every day price inquiry into a selling situation, that in turn produces a new customer for your company or firm.If you love the great outdoors more than anything then a job with the USDA Forest Service as a tour guide. It is not easy to get these jobs as they are so highly sought after and yet for someone who loves such things it is considered a dream job and for good reason too.Over the past five years I have had the pleasure of touring this nation by motor home and in doing have visited many state and national parks, forests and exhibits. One thing I have always found so great is the caliber of people that work for the USDA Forest Service and their knowledge base is incredible.Although The Introduction Typical opening: Good morning, ABC Company. The caller will now ask a question and basically take control of the transaction. It's best to answer the call with a question. An effective approach: Good morning (smile, it can be heard in your voice). Thank you for calling ABC Company. This is Mary Stevens, how may I help you? By thanking your prospect you build rapport and make her feel good that she called your company. By identifying yourself, prospects are no longe New Business Generator: Your Customers Are Lab Rats in which to take charge of the call and capture the prospective customer or client's attention. If you don’t gain immediate control of the conversation you could lose the chance of developing business for your company. The following examples show you how key phrases can turn a common, every day price inquiry into a selling situation, that in turn produces a new customer for your company or firm.Interesting title to this article don’t you think? Well, the reason behind it is powerful and life changing.If you do any kind of selling this post could be the most important thing you read and act upon in 2006.So, why are your customers lab rats?I’ll tell you why you need to think of them in this way and how by doing so you can make your selling job easier and your profits go through the roof.I was listening to an old interview with Speed Selling Expert John Paul Mendocha this morning and from that interview I was reminded of this utterly simple and clear headed The Introduction Typical opening: Good morning, ABC Company. The caller will now ask a question and basically take control of the transaction. It's best to answer the call with a question. An effective approach: Good morning (smile, it can be heard in your voice). Thank you for calling ABC Company. This is Mary Stevens, how may I help you? By thanking your prospect you build rapport and make her feel good that she called your company. By identifying yourself, prospects are no longe The IRS Is After You ing examples show you how key phrases can turn a common, every day price inquiry into a selling situation, that in turn produces a new customer for your company or firm.The following is direct from the IRS to Tax Professionals around the country. They are asking tax preparers to turn in their clients for a reward. It is from Headliner Volume 193 dated March 1, 2007."During the filing season buzz of preparing returns and talking with clients or potential clients, you may encounter individuals or companies that are not complying with the tax laws. The IRS is committed to increasing compliance and encourages you to report noncompliant taxpayers by completing IRS Form 3949-A or writing a letter and mailing the information to: Internal Revenue Service, The Introduction Typical opening: Good morning, ABC Company. The caller will now ask a question and basically take control of the transaction. It's best to answer the call with a question. An effective approach: Good morning (smile, it can be heard in your voice). Thank you for calling ABC Company. This is Mary Stevens, how may I help you? By thanking your prospect you build rapport and make her feel good that she called your company. By identifying yourself, prospects are no longe Advertising 2.0 ABC Company.Marketers take note. Print is dead or dying. There are too many alternatives that are cheaper, more effective and easy to track.I receive several print trade mags. They usually go right into the recycling bin. Not only do I not have time to read them, by the time the publication gets to me, I've already read a blog, scanned an RSS feed, or read an online case study. That also means I ignore any and all print advertising. This includes direct mail, magazine advertisements, and newspaper ads. The phone book even goes directly into the recycling bin.The notion that print is dead is The caller will now ask a question and basically take control of the transaction. It's best to answer the call with a question. An effective approach: Good morning (smile, it can be heard in your voice). Thank you for calling ABC Company. This is Mary Stevens, how may I help you? By thanking your prospect you build rapport and make her feel good that she called your company. By identifying yourself, prospects are no longe Dealing with People - Words to Avoid Thank you for calling ABC Company. This is Mary Stevens, how may I help you?You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.There are certain "trigger" words that cause people to become more difficult especially in emotionally charged situations and they should be avoided. These include:* Have to - as in - "You'll have to speak to the sales department yourself"*I can't or you can't - as in - "I can't do anything about that" or "You can't do that"*I'll try - as in - "I By thanking your prospect you build rapport and make her feel good that she called your company. By identifying yourself, prospects are no longer dealing with an institution, they are now working with a “real person.” Then, by asking a question you are taking control of the conversation. In a transaction of any kind, the person that asks the questions is in control of the process. The Inquiry: Customer: What is your price on one grundle of your 301 Widgets in black,? Typical response: I’ll have to look that up. Just one moment please. . . The price is $ _______ for a minimum order of one grundle. A better approach: I’d be glad to give you the pricing on Widgets, but may I first ask, are you looking for an overnight delivery on the entire qrundle or are you planning to receive them in incremental shipments? First you make a statement to transition into other questions. Customer: Well, I’m looking to get the best price I can find. Typical response: Well, our prices are competitive. A grundle in black costs
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