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    Streamlining Support with Web ACD Technology
    For those of us who have lived in the trenches of a busy customer support environment, hanging up from a support call will instantly zap you with another if your company is using ACD (automated call distribution) technology. If you're a power support resource, your phone is going to be the on
    rett, President and COO Sou
    Practical Guiding Philosophies For Entrepreneurial Success
    The entrepreneurial adventure is NEVER devoid of challenges, many of which as statistics show, cause most business startups to fail. What will ensure success for virtually ANYONE who starts a business will be their ability to PERSEVERE in the face of marketplace rejection, and daunting obstac
    ”We’re in the relationship business…...airplanes are what we use to provide a service.” remarked Colleen Barrett, President and COO Sout
    Educating Your Customers
    One of the biggest marketing mistakes businesses make today is failing to educate their prospects and customers about the unique advantages that are being offered to them. The cornerstone of any marketing plan should be to educate your customers.You should first educate them about your
    business…...airplanes are what we use to provide a service.” remarked Colleen Barrett, President and COO Sou
    Direct Mail and Direct Mail Marketing for Auto Detailing Companies
    Do you own an auto detailing shop or aftermarket auto accessories business? Are you looking to fill your shop up or add an additional bay? Are you looking for ways to increase business and get new high paying clientele and potential customers? Are you looking to expand your business and cu
    hat we use to provide a service.” remarked Colleen Barrett, President and COO Sou
    How Policies Begin – 5 Apes Story
    This article has been written to provide some understanding to why we behave as we often do in organisations without understanding why we do things. How often have you had a response from someone when asked about something they do – That is just the way we do things around here, or, that is a
    vice.” remarked Colleen Barrett, President and COO Sou
    Media What? How to Create a Media Kit
    So you’ve been in business now for a few months (maybe even years) and your small business is blossoming. Then one day a potential client or advertiser asks for one of your Media Kits. Media Kit? Uhhh… sure, I’ll get that to you a.s.a.p. Only to end up frantically searching the net at 2am for
    rett, President and COO Southwest Airlines remarked,

    Are you in the relationship business? Of course you are. Everyone who has t

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