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Casual Articles - Sticky Conversations
The success of outsourcing relationship hinges more on the pre-finalization stage rather than the miscommunication and misunderstandings during the process. The most common fallacy about outsourcing decision to a BPO firm, say a call center in India, is to take it too lightly. Without giving a serious thought about the capabilities and promise of the provider, the companies outsourcing their operations, often, choose a wrong BPO firm. Here, I will concentrate just on the two most common mistakes committed by the companies in selecting the correct business partner.Mistake #1: I need references!This is a common demand by every company, i.e., verifying the
When
As a consumer of all kinds of things, it’s rare that I receive exceptional service. That’s exactly why those moments are memorable for me -- they are different from the norm and pleasing at the same time. For this consumer (as, I would guess, for most), that’s an irresistible combination -- which means that it must be good for building relationships and for building business.We know them when we see them: the attentive salesperson who is not like all of the others, the retail store clerk who really does care about satisfying our needs, the customer service representative who went above and beyond to help and others. And we talk about them!In organizations, man
Usually, the conversations start friendly. You talk about the weather or your weekend or something work oriented that you both can agree on. This is a great tactic.. to find something that you both agree on BEFORE you attack.
Okay, attacking is NOT a good word here. That is exactly what you don’t WANT to do. But, it is going to be your natural instinct. You have probably been steaming on the inside thinking of everything wrong that your opponent has done. You’ve been thinking of what he or she is going to give you as a rebuttal and you have every cleaver answer ready to go.
But instead of attacking, you need to PRACTICE exactly WHAT you are going to say. And even though you can barely CONTAIN yourself and want to just blast the person, you MUST REMAIN CALM. You MUST remain in a place where an equal exchange of ideas can take place. You must tell yourself that you HAVE to stay calm, and agree to listen with out interrupting.
Visualizing being calm is helpful and visualizing yourself having a good conversation is even better. It can help pave the way for a fruitful conversation. Then, after you’ve finished the small talk, and that awkward silence takes place, then it’s up to you, to ask a question: “so, perhaps we should discuss this issue at stake?”
Remember at this point, whoever ASKS the questions controls the conversation. If you ask the question, “can you tell me what happened from your point of view?” then you are off to a good start. Then, follow up by taking notes and asking MORE questions. Do this so your opponent can see that you are really listening to him or her and value what you have to say. The most controlled person is going to want to JUMP in and add their two sense, but you MUST not! You must just listen, look them in the eyes with all of the sincerity you can muster up, and you must listen to his or her complaint about you.
When
A huge part of putting the networking puzzle together is figuring out with whom you want and need to do business. Until that decision is made, most are just going to be doing surface networking. To compare this to a road, if a good foundation is not there, the road cracks and crumbles constantly, causing repair work to be a recurring. It is a never ending cycle, one where the road crew never gets ahead.Once a target market or niche is selected, networking can be more focused. Instead of going to all events, the sales person will choose those where he or she can meet and rub elbows with those who can best provide work. This business development person becomes more
Okay, attacking is NOT a good word here. That is exactly what you don’t WANT to do. But, it is going to be your natural instinct. You have probably been steaming on the inside thinking of everything wrong that your opponent has done. You’ve been thinking of what he or she is going to give you as a rebuttal and you have every cleaver answer ready to go.
But instead of attacking, you need to PRACTICE exactly WHAT you are going to say. And even though you can barely CONTAIN yourself and want to just blast the person, you MUST REMAIN CALM. You MUST remain in a place where an equal exchange of ideas can take place. You must tell yourself that you HAVE to stay calm, and agree to listen with out interrupting.
Visualizing being calm is helpful and visualizing yourself having a good conversation is even better. It can help pave the way for a fruitful conversation. Then, after you’ve finished the small talk, and that awkward silence takes place, then it’s up to you, to ask a question: “so, perhaps we should discuss this issue at stake?”
Remember at this point, whoever ASKS the questions controls the conversation. If you ask the question, “can you tell me what happened from your point of view?” then you are off to a good start. Then, follow up by taking notes and asking MORE questions. Do this so your opponent can see that you are really listening to him or her and value what you have to say. The most controlled person is going to want to JUMP in and add their two sense, but you MUST not! You must just listen, look them in the eyes with all of the sincerity you can muster up, and you must listen to his or her complaint about you.
When
Much of the litter that we see along highways and stream banks when we go out hiking or do a clean up is disposable products finding their way into the environment. These petroleum-based products like polystyrene containers, plastic cups, lids, straws and plastic cutlery will take decades to decompose. Those same products are also a concern when burned in municipal solid waste incinerators spewing dioxins and other toxic emissions into the air. Even seemingly innocent paper products like cups and plates rarely contain recycled content and contribute to worldwide deforestation problems.Thanks to some innovative thinking in the manufacturing sector however, earth-fri
But instead of attacking, you need to PRACTICE exactly WHAT you are going to say. And even though you can barely CONTAIN yourself and want to just blast the person, you MUST REMAIN CALM. You MUST remain in a place where an equal exchange of ideas can take place. You must tell yourself that you HAVE to stay calm, and agree to listen with out interrupting.
Visualizing being calm is helpful and visualizing yourself having a good conversation is even better. It can help pave the way for a fruitful conversation. Then, after you’ve finished the small talk, and that awkward silence takes place, then it’s up to you, to ask a question: “so, perhaps we should discuss this issue at stake?”
Remember at this point, whoever ASKS the questions controls the conversation. If you ask the question, “can you tell me what happened from your point of view?” then you are off to a good start. Then, follow up by taking notes and asking MORE questions. Do this so your opponent can see that you are really listening to him or her and value what you have to say. The most controlled person is going to want to JUMP in and add their two sense, but you MUST not! You must just listen, look them in the eyes with all of the sincerity you can muster up, and you must listen to his or her complaint about you.
When
Why a small ad agency may be just what you need.Trying to decide whether you need the services of a big ad agency? Here are a few things to consider, before you hand over your marketing plan (and budget) for the coming year.Big ad agencies are great. In their own little way. They take care of big budget projects, in a big way. But smaller jobs, like sell sheets, brochures, buck slips and direct mail? Forget it. You're going to wait. And wait. And wait. On the other hand, a small agency has the time to give your business the one-on-one attention it needs. Thanks to lower overheads, a small agency it also much more flexible when it comes to both pri
Remember at this point, whoever ASKS the questions controls the conversation. If you ask the question, “can you tell me what happened from your point of view?” then you are off to a good start. Then, follow up by taking notes and asking MORE questions. Do this so your opponent can see that you are really listening to him or her and value what you have to say. The most controlled person is going to want to JUMP in and add their two sense, but you MUST not! You must just listen, look them in the eyes with all of the sincerity you can muster up, and you must listen to his or her complaint about you.
When
You’ve been there. You enter a room and someone walks up to you, yelling out your name at the top of their lungs. You rack your brains, trying to remember who this lady is, but your mind draws a blank. Instead of yelling her name back, you shout out “Hey!” instead. Nice.Remembering people’s names will help you to open doors and close deals. When you can recall someone’s name, not only do you make him or her feel special, but you also give the impression that you pay attention to the finer details. Knowing someone’s name can spell the difference between getting a warm referral or being brushed off.Here are some clever techniques you can use so you never forget a
When they are done with their 15 minute monologue that may or may not be salted with epiphanies about yourself that you were dying to know, then you HAVE to take a breath, a deep one and then… WAIT.
YES… WAIT. Let the clock tick. This is essential for letting your opponent know that you are giving serious thought to the assaults that you just endured. You are carefully considering the awful things that you instigated, and then you are thinking carefully about how to respond.
Then you do. You might want to throw in one or two more questions to gain clarity just for good measure, but more than likely, you’ll have the major complaints listed and are now ready to respond.
But.. before you respond… do you need to apologize? Do you need to tell the person that you’re sorry that you hurt their feelings, damaged their reputation, embarrassed them in front of others, or ANYTHING else. Apologizing is an EXCELLENT strategy for gaining respect from an opponent. If you don’t have any apologizing to do… then FIND something to apologize for. It’s VERY important that you take some of the blame.
Next, thank the opponent for opening up to you and sharing with you. Tell them that you want to gain their respect and trust and want to word everything as carefully as possible.
Then you start your rebuttal. Tell the person that you want to do a good job. You both have the same goal at stake of keeping the company growing and moving in the right direction. (or list a common goal that you both share) and it’s obvious that you are both passionate about the topic.
Then start slow, and talk about how you arrived at your decision. Do NOT point fingers. Just talk about the goal of making your company great.. or how you arrived at your decision. If you are giving a rebuttal to a serious allegation that is
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