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Casual Articles - Training Your Staff: 13 Things EVERY Employee Should Learn
So how WAS your first quarter of 2006? Wait – it’s still the middle of 4th quarter; what am I talking about? One of the things that salespeople and sales managers tend to lose sight of is the factor that time plays in the sales cycle. We think if we work really hard this month that we can pull out a great month, or a great quarter. But, do desperation, last-minute pushes really work? If you’re a professional salesperson, who believes in doing the right thing for your clients and prospects, then the last-minute push will most likely backfire on you. Sure, you could get a few closed deals, but they probably won’t be quality deals; that is to say, sales that are really in the best interests of your building long-term relationships.In the programs we conduct with our clients we teach that the definition of selling is: Asking people what they do, how they do it, where they do it, who they do it with, and why
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones
Or, are your salespeople pretty much on their own to meet the company’s sales and gross margin objectives?In too many companies I observe, salespeople are hired, thrown to the wolves and pretty much left to their own devices to “make it or break it.” When you think about it, this is a pretty nonchalant sales management philosophy, especially in relatively slow periods when your company really needs more business.Sales is no different than inventory and accounts receivable in that someone must manage sales; that is, if you expect to achieve optimal results. Otherwise, the odds are really high that --- as a group --- the company’s salespeople are not going to achieve their full potential. Salespeople are no different than any other employees, you probably have some salespeople who really don’t need a lot of hands-on management, but then there are several others that will most certainly not make the
So if you want to boost sales, you need to make sure you have the right people selling for you! Your sales staff needs to be well trained to successfully represent your product and your company.
Training your team DOESN’T mean restricting them to a rigid sales process or trying to assimilate them into the company! There’s no need to memorize silly systems and philosophies that you think will generate sales. Dry systems like that only produce unhappy, unmotivated employees and a high turnover rate (which leads to unsatisfied customers and fewer sales)
Your employees’ motivations and methods are as unique as your customer’s reasons for buying. When used in harmony with your company’s core values, their uniqueness can create a sales approach that will keep everyone happy!
Forcing your staff to use a clear-cut system to lure in customers only stifles all the natural talent that your employees could bring to the table: natural talent that could improve your company and boost sales!
A Fresh Approach
Instead of trying to duplicate your top salesperson, teach your staff the elements of a successful sale and encourage them to be unique in the way that they use them. Extraordinary sales results come from having a staff that is united through the company’s core values, yet still has diversity and the freedom to use their individual talents.
If you want your staff to be motivated and successful, don’t waste your time trying to change them. Instead, teach them these 13 things and encourage them to mix their individual flair into these teachings to come up with the best approach for them.
EVERY salesperson should learn:
1. Exactly what they are selling
This one seems obvious since most companies do a fine job when it comes to training product knowledge. However, if you want your company and your staff to stand out, you need to take it one step further. What exactly makes your product unique in the marketplace? What, specifically, makes it valuable in the eyes of your customer? The unique features of your product are what make it stand out among others, creating the demand that will help you get sales!
2. The importance of EVERY customer
The size of the customer account does NOT determine the importance of that customer. EVERY customer is important. Don’t let your staff underestimate a customer and the potential that customer has to help your business succeed (or fail). Big customers talk to small customers. What do you want your small customers to tell them?
3. How to prepare for a sale
The first step in making a sale is preparing for the sale. Taking the time to research the customer and their needs will help initiate conversation that is important to the customer. If a salesperson can’t speak intelligently with a customer, that person won’t want to waste time listening to them.
4. What comes first: value
It’s one of the greatest lessons a salesperson can learn: always provide value first. This gives your customer a reason for listening to what you have to say next. It makes your customer want to listen and want to know more, changing the setting from a “selling environment” to a “buying environment”.
5. How to ask a good question
Every salesperson should know how to facilitate conversation with their customers. Asking questions is a great way to guide the conversation in the direction you would like it to go, while still focusing on the customer and their needs. A great question engages the customer and helps you personalize your approach to fit their individual needs.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones g
If you have tried to search for an honest work at home job and you still don't know where to look or what job to choose you are not alone, thousands of people are coming online with the hope to find work at home jobs online and business opportunities. Many of those people fall for a scam or a ground breaking impossible opportunity.The first thing you have to understand if you want to find honest work at home jobs is, making money online takes work, many people have come to believe that on the internet apply different rules, but that's nonsense and if you follow that path you will get frustrated. Set your Goals and take action.If you see any type of website telling you, make thousands working just 2 hours day and make money while you sleep, this are the types of sites you have to be away, to find honest work at home jobs you need to go with trusted sites and people that have been in business for a
Instead of trying to duplicate your top salesperson, teach your staff the elements of a successful sale and encourage them to be unique in the way that they use them. Extraordinary sales results come from having a staff that is united through the company’s core values, yet still has diversity and the freedom to use their individual talents.
If you want your staff to be motivated and successful, don’t waste your time trying to change them. Instead, teach them these 13 things and encourage them to mix their individual flair into these teachings to come up with the best approach for them.
EVERY salesperson should learn:
1. Exactly what they are selling
This one seems obvious since most companies do a fine job when it comes to training product knowledge. However, if you want your company and your staff to stand out, you need to take it one step further. What exactly makes your product unique in the marketplace? What, specifically, makes it valuable in the eyes of your customer? The unique features of your product are what make it stand out among others, creating the demand that will help you get sales!
2. The importance of EVERY customer
The size of the customer account does NOT determine the importance of that customer. EVERY customer is important. Don’t let your staff underestimate a customer and the potential that customer has to help your business succeed (or fail). Big customers talk to small customers. What do you want your small customers to tell them?
3. How to prepare for a sale
The first step in making a sale is preparing for the sale. Taking the time to research the customer and their needs will help initiate conversation that is important to the customer. If a salesperson can’t speak intelligently with a customer, that person won’t want to waste time listening to them.
4. What comes first: value
It’s one of the greatest lessons a salesperson can learn: always provide value first. This gives your customer a reason for listening to what you have to say next. It makes your customer want to listen and want to know more, changing the setting from a “selling environment” to a “buying environment”.
5. How to ask a good question
Every salesperson should know how to facilitate conversation with their customers. Asking questions is a great way to guide the conversation in the direction you would like it to go, while still focusing on the customer and their needs. A great question engages the customer and helps you personalize your approach to fit their individual needs.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones
There are some basic elements that go into testimonials that help you boost sales. All testimonials certainly are not created equal-- yours should all reinforce your unique selling point, serve a specific purpose, and ultimately build trust in your brand. When you use these ideas correctly, there is literally no limit to how much they can improve your business over the long term.Every business should have a unique selling point, a special benefit or feature that no other company can match. When you advertise your unique selling point, make sure you have a testimonial that speaks directly to that point and really drives the idea home. You can actually have one testimonial (or even several) underneath each benefit you list on your sales page. This offers a kind of social proof for the ideas that you are trying to communicate.This applies to everyone doing business online, not just large compa
2. The importance of EVERY customer
The size of the customer account does NOT determine the importance of that customer. EVERY customer is important. Don’t let your staff underestimate a customer and the potential that customer has to help your business succeed (or fail). Big customers talk to small customers. What do you want your small customers to tell them?
3. How to prepare for a sale
The first step in making a sale is preparing for the sale. Taking the time to research the customer and their needs will help initiate conversation that is important to the customer. If a salesperson can’t speak intelligently with a customer, that person won’t want to waste time listening to them.
4. What comes first: value
It’s one of the greatest lessons a salesperson can learn: always provide value first. This gives your customer a reason for listening to what you have to say next. It makes your customer want to listen and want to know more, changing the setting from a “selling environment” to a “buying environment”.
5. How to ask a good question
Every salesperson should know how to facilitate conversation with their customers. Asking questions is a great way to guide the conversation in the direction you would like it to go, while still focusing on the customer and their needs. A great question engages the customer and helps you personalize your approach to fit their individual needs.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones
Seven in ten consumers want you to personalize the direct mail you send them. Are you giving them what they want?According to Cap Ventures’ 2003 study of personalization, more than 69% of consumers prefer highly personalized direct mail offers over non-personalized offers.Smart direct mail marketers personalize their mailings because personalization works. Personalization boosts response rates, sometimes by double digits. And it boosts orders. Personalization works because it tells your clients that you know them and recognize their uniqueness. If I have to sales letters on my desk, one addressed to “Dear Homeowner” and the other addressed to “Dear Alan,” I know which letter will receive more of my attention.Here are some ways to boost your response rates and orders with personalization:1. At the very least, personalize the salutation on
5. How to ask a good question
Every salesperson should know how to facilitate conversation with their customers. Asking questions is a great way to guide the conversation in the direction you would like it to go, while still focusing on the customer and their needs. A great question engages the customer and helps you personalize your approach to fit their individual needs.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones
Companies thrive on promotion. Most companies have their people on staff whose soul purpose is to crate promotions and promotional rewards.These promotional rewards are similar to customer incentives in that they are trying to sell products to both new and loyal customer. But unlike some incentive programs which can sometimes take weeks, months, and in some cases even years to implement promotional incentives are designed to give a product an immediate boost in sales.Grocery stores are probably the best example of an ongoing promotional incentive program. On Saturday’s they open their doors to food distributors who haul in tables, chairs, and boxes of toothpicks. These food hawkers set up mini stations in the middle of the aisle ways, and beam proudly as they hand out free samples of food.The same grocery stores will set up points of purchase displays in the middle of the store promoting so
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones get the sales? Train your people to stay on course and follow-up with prospects and customers. They may be closer to the sale than they think. Staying pleasantly persistent is the only way to maintain a good and constant relationship with the customer, who may be close to saying yes!
12. Self-confidence
Without self-confidence, all other training is wasted. Teaching your staff to be confident will encourage them to recognize and develop their skills. Confidence helps people speak with authority and pride in who they are and what product they have chosen to represent. Teach your employees that they are the greatest salespeople in the world, representing the greatest product in the world and working for the greatest company in the world. When they believe it, so will your customers.
13. Customer success stories
All great salespeople have great stories about how their product and their company perform for their customers. These stories are like evidence; they show you and your future customers what you are capable of doing for them. Make it a part of your initial and ongoing training to share these stories among your sales staff. The most powerful lesson is shown through example.
Everybody Wins
Too often we are so focused on getting the desired results that we forget the people we need to get us there. Don’t lose sight of the big picture and neglect to take the opportunity to set up a training program that actually works.
The next time you feel the natural urge to set up a new system of control for your salespeople, realize that you may just be boxing your people in. Emphasize the importance of company values and principles to keep everyone focused on the common goal, but encourage everyone to be unique in their approach. With this system, everybody wins.
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