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You are here: Home > Business > Sales Management > How to Double your Sales Appointments in Half the Time; Part 1 |
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Casual Articles - How to Double your Sales Appointments in Half the Time; Part 1
I'm A Second-Story Man offers to provide you with qualified candidates. He gives you two choices:Can you say who you are and what you do in two sentences or less?If someone should ask (in an elevator, get it?) what do you do? You should be able to recite the answer as fast as Robin Williams comes up with a quick one liner.Robin Williams can do it because he has rehearsed every line. He is just waiting for the opportunity to bring up another fully rehearsed blurb. There is no "ad-lib" from Robin, he has carefully worked out every retort to be very funny.Your elevator speech should be delivered completely rehearsed, no thinking to it, when you get the question: "What do you do?"..We're not talking labels here, or vague references."I'm in Hardware" "I'm a Plumber" "I sell life insurance and used cars". "I'm a consultant " "My company sells printing presses" Or the worst of - A pool of candidates with 90% Closing ratios (The expensive package) - A pool of candidates with a 65% Conversation-to-appointment ratio (The less expensive package) The offer is one or the other, not a mix of both. Which would you choose? If you picked the first group, you're in for a risky ride. Because no matter how good a closer you hire - you can't close someone that you're not in front of. Remember, you have no monies budgeted for creating customers through traditional marketing efforts. If this doesn't seem realistic or attractive, you may want to consider the second group. In the second group, getting in front of the appropriate target prospect is a skill set that comes along with the package. Now based on your metrics - all you have to understand is how many appointments are needed each week to get to your monthly revenue goals. Then you just chunk that number into smaller daily goals. Now you have some accurate, dependable forecasting on your hands. Data you can depend on. And as long as you educate your people on just how you arrived at your first activity number, (it does change), they will be able to believe in it and accomplish it. Let's summarize f Making Your Corporate Identity A Brand! Sales organizations live by growth. And Sales Growth is measured by sales revenue. If you want to know how to increase sales revenue…there are only three ways to do it:Corporate branding!! Have you ever given a prime thought to what corporate branding means does? If not try it, Branding means process by which true character and purpose of the company or organization is communicated. And it starts with corporate logo. Corporate logo makes a mark on customers. A well designed logo gives any company or organization a higher edge against the competitor.Brand identity guru Wally olins says "Brands are the tools with which companies seek to build and retain customer loyalty. Because that often requires expensive advertising and good marketing, a strong brand can raise both prices and barriers to entry."Designing may seems very easy task but designing a brand is very creative, thoughtful and logical approach for any business houses. Implementing the core values and company purpose in a symbol takes 1. Increase the number of new sales 2. Increase the amount per sale 3. Increase the frequency of sales per account If you look at the first step in increasing our revenue, you see it involves finding new sales. How do we do that? We set more appointments. In other words, you must start your sales process more often over a week, month and year. Now you can do that one of two ways. You can call on more people or you can convert more initial conversations to appointments. The second is the only way to do it without killing yourself. And that is the focus of this workshop. Before we get into that I want to go over a very simple (but very important) mathematical fact with you. Here it is. When you double your new appointments set, you double your revenue. (Regardless of your Closing ratio) Now that sounds so simple. And it is. And right now you're probably asking yourself something like…Ok, Jeff, if it's that simple, why doesn't everybody just do it then? Or, "Hey! I only have so many hours in the day…if I double my appointments, I would have to double all of my work." Not so fast. Obviously, I wouldn't have much of a career in this business if all I had to say to you was…"If you work twice as hard or put in twice the number of hours, you'll make twice as much money." No. What I'm talking about is a proven way for you to actually work less by wasting a lot less time, but STILL having twice the number of appointments to show for it. Less time…more Results. What I'm referring to is ‘Skill-set’ improvement. That's right. Because it's our skills (or lack thereof) that keeps us grinding it out day in day out. It's the lack of effective skills that keeps you ineffectively busy, less productive and earning far below your potential. Bottom line; Most of the sales people are just not good enough at setting appointments. And there's no reason for it. Because, it's just not that hard to do if you just learn a few PROVEN techniques. Look. The main reason we're not so good at "appointment setting" is because we don't identify and isolate the action of communicating to achieve a face-to-face appointment for initiating a sales process. (Or what I prefer to call the prospect education process). That means you have to isolate it and treat it as a separate (but essential) part of your recipe for success. You have to dissect it like a surgeon. You have to analyze every component of it. You have to assign Powerful Routines to each possible scenario. Then you have to systematically train to a process so you operationally outperform your peers and your competitors. In essence, you must be willing to raise your right hand and "swear" to become a "Master of Prospecting." You must make this commitment and follow through before you go on to commit to anything else. You need to observe this act of communication as your first (and most important) core competency. Face it. Without mastering the basics, you'll always be lost. And you'll never become very effective or efficient. If you were comparing selling to golf, setting appointments would be like hitting it off the tee. And if you can't consistently hit it "straight and long" off the tee, you can't play. And you certainly can't win! Here is a foreign term to most sales people. What is a "Conversation-to-Appointment Ratio?" You know, I've been acquainted with a lot of sales organizations over the years, and not one of them has ever identified as an essential competency, promoted as, trained to, and measured this critical performance indicator called a "Conversation-to-Appointment Ratio." Well, just because no one does, doesn't make it right, does it? So why is it important, you ask? Good question; and one worth going into. It’s quite simple. The Achilles Heel of most sales organizations is not creating enough new opportunities on a routine basis. And that leads to 3 bad things; not meeting revenue objectives, not ramping a new-hire to Quota in a Pre-determined amount of time and unnecessary sales employee turnover due to low appointment activity. All have ‘Hard Dollar’ consequences. The first one you leave on the table, and the next two go down the drain, never to be recovered. Here is a hypothetical question. Let's say you're starting up a sales division for the new Widget Company. The objective for the direct sales force is to promote your widgets to small and medium-size businesses. You have a limited budget for marketing, so you have to rely on the fundamentals of "good ole" Sales 101 for your first year's revenue results. You must commit to becoming proficient at operational effectiveness, or basic "Blocking and Tackling." One of your first objectives is to retain a qualified sales team of 100 reps in ten cities. You decide to go to a headhunter to speed things a long. Mike contacts you representing the ABC Recruiting Company, and offers to provide you with qualified candidates. He gives you two choices: - A pool of candidates with 90% Closing ratios (The expensive package) - A pool of candidates with a 65% Conversation-to-appointment ratio (The less expensive package) The offer is one or the other, not a mix of both. Which would you choose? If you picked the first group, you're in for a risky ride. Because no matter how good a closer you hire - you can't close someone that you're not in front of. Remember, you have no monies budgeted for creating customers through traditional marketing efforts. If this doesn't seem realistic or attractive, you may want to consider the second group. In the second group, getting in front of the appropriate target prospect is a skill set that comes along with the package. Now based on your metrics - all you have to understand is how many appointments are needed each week to get to your monthly revenue goals. Then you just chunk that number into smaller daily goals. Now you have some accurate, dependable forecasting on your hands. Data you can depend on. And as long as you educate your people on just how you arrived at your first activity number, (it does change), they will be able to believe in it and accomplish it. Let's summarize f Learn, Grow - Or Die my work."Learning never ends. It doesn’t end when we graduate high school. It doesn’t end when we graduate college. If we are Sales Professionals (and if you are reading this post I hope that you are) the learning process should never end.Why?Sales is a challenging career. To be a top performer, you need to be at the peak of your game every day. Just like a professional athlete, the Sales Professional needs to train every day. You need to exercise your mind daily. Practice and hone your sales skills daily. Rest and recharge daily. Set goals and priorities daily. Get the picture?In today’s marketplace, competition is stiff. You need a competitive edge. You get that edge through the process of continual learning. This will set you apart from your competition.Chances are, your product and/or service knowledge base needs to be c Not so fast. Obviously, I wouldn't have much of a career in this business if all I had to say to you was…"If you work twice as hard or put in twice the number of hours, you'll make twice as much money." No. What I'm talking about is a proven way for you to actually work less by wasting a lot less time, but STILL having twice the number of appointments to show for it. Less time…more Results. What I'm referring to is ‘Skill-set’ improvement. That's right. Because it's our skills (or lack thereof) that keeps us grinding it out day in day out. It's the lack of effective skills that keeps you ineffectively busy, less productive and earning far below your potential. Bottom line; Most of the sales people are just not good enough at setting appointments. And there's no reason for it. Because, it's just not that hard to do if you just learn a few PROVEN techniques. Look. The main reason we're not so good at "appointment setting" is because we don't identify and isolate the action of communicating to achieve a face-to-face appointment for initiating a sales process. (Or what I prefer to call the prospect education process). That means you have to isolate it and treat it as a separate (but essential) part of your recipe for success. You have to dissect it like a surgeon. You have to analyze every component of it. You have to assign Powerful Routines to each possible scenario. Then you have to systematically train to a process so you operationally outperform your peers and your competitors. In essence, you must be willing to raise your right hand and "swear" to become a "Master of Prospecting." You must make this commitment and follow through before you go on to commit to anything else. You need to observe this act of communication as your first (and most important) core competency. Face it. Without mastering the basics, you'll always be lost. And you'll never become very effective or efficient. If you were comparing selling to golf, setting appointments would be like hitting it off the tee. And if you can't consistently hit it "straight and long" off the tee, you can't play. And you certainly can't win! Here is a foreign term to most sales people. What is a "Conversation-to-Appointment Ratio?" You know, I've been acquainted with a lot of sales organizations over the years, and not one of them has ever identified as an essential competency, promoted as, trained to, and measured this critical performance indicator called a "Conversation-to-Appointment Ratio." Well, just because no one does, doesn't make it right, does it? So why is it important, you ask? Good question; and one worth going into. It’s quite simple. The Achilles Heel of most sales organizations is not creating enough new opportunities on a routine basis. And that leads to 3 bad things; not meeting revenue objectives, not ramping a new-hire to Quota in a Pre-determined amount of time and unnecessary sales employee turnover due to low appointment activity. All have ‘Hard Dollar’ consequences. The first one you leave on the table, and the next two go down the drain, never to be recovered. Here is a hypothetical question. Let's say you're starting up a sales division for the new Widget Company. The objective for the direct sales force is to promote your widgets to small and medium-size businesses. You have a limited budget for marketing, so you have to rely on the fundamentals of "good ole" Sales 101 for your first year's revenue results. You must commit to becoming proficient at operational effectiveness, or basic "Blocking and Tackling." One of your first objectives is to retain a qualified sales team of 100 reps in ten cities. You decide to go to a headhunter to speed things a long. Mike contacts you representing the ABC Recruiting Company, and offers to provide you with qualified candidates. He gives you two choices: - A pool of candidates with 90% Closing ratios (The expensive package) - A pool of candidates with a 65% Conversation-to-appointment ratio (The less expensive package) The offer is one or the other, not a mix of both. Which would you choose? If you picked the first group, you're in for a risky ride. Because no matter how good a closer you hire - you can't close someone that you're not in front of. Remember, you have no monies budgeted for creating customers through traditional marketing efforts. If this doesn't seem realistic or attractive, you may want to consider the second group. In the second group, getting in front of the appropriate target prospect is a skill set that comes along with the package. Now based on your metrics - all you have to understand is how many appointments are needed each week to get to your monthly revenue goals. Then you just chunk that number into smaller daily goals. Now you have some accurate, dependable forecasting on your hands. Data you can depend on. And as long as you educate your people on just how you arrived at your first activity number, (it does change), they will be able to believe in it and accomplish it. Let's summarize f Economical Advertising to dissect it like a surgeon. You have to analyze every component of it. You have to assign Powerful Routines to each possible scenario. Then you have to systematically train to a process so you operationally outperform your peers and your competitors.If you think advertising is a high-stakes gamble, one that is full of risks and gimmicks at expensive prices, think again. Advertising follows, in fact, some very logical rules. The first is that good advertising is based on market research. Before you advertise, you need to understand the customers you're trying to reach. What are their needs? What factors influence their decisions to buy? What features of your products or services offer what they truly want? And what weaknesses in your competitors could bring these target customers to you? The second rule is that when you are advertising, particularly with different media, you must always measure your advertising results. Only through consistent, systematic evaluation can you determine the percent of return you're getting for each ad dollar spent. Moreover In essence, you must be willing to raise your right hand and "swear" to become a "Master of Prospecting." You must make this commitment and follow through before you go on to commit to anything else. You need to observe this act of communication as your first (and most important) core competency. Face it. Without mastering the basics, you'll always be lost. And you'll never become very effective or efficient. If you were comparing selling to golf, setting appointments would be like hitting it off the tee. And if you can't consistently hit it "straight and long" off the tee, you can't play. And you certainly can't win! Here is a foreign term to most sales people. What is a "Conversation-to-Appointment Ratio?" You know, I've been acquainted with a lot of sales organizations over the years, and not one of them has ever identified as an essential competency, promoted as, trained to, and measured this critical performance indicator called a "Conversation-to-Appointment Ratio." Well, just because no one does, doesn't make it right, does it? So why is it important, you ask? Good question; and one worth going into. It’s quite simple. The Achilles Heel of most sales organizations is not creating enough new opportunities on a routine basis. And that leads to 3 bad things; not meeting revenue objectives, not ramping a new-hire to Quota in a Pre-determined amount of time and unnecessary sales employee turnover due to low appointment activity. All have ‘Hard Dollar’ consequences. The first one you leave on the table, and the next two go down the drain, never to be recovered. Here is a hypothetical question. Let's say you're starting up a sales division for the new Widget Company. The objective for the direct sales force is to promote your widgets to small and medium-size businesses. You have a limited budget for marketing, so you have to rely on the fundamentals of "good ole" Sales 101 for your first year's revenue results. You must commit to becoming proficient at operational effectiveness, or basic "Blocking and Tackling." One of your first objectives is to retain a qualified sales team of 100 reps in ten cities. You decide to go to a headhunter to speed things a long. Mike contacts you representing the ABC Recruiting Company, and offers to provide you with qualified candidates. He gives you two choices: - A pool of candidates with 90% Closing ratios (The expensive package) - A pool of candidates with a 65% Conversation-to-appointment ratio (The less expensive package) The offer is one or the other, not a mix of both. Which would you choose? If you picked the first group, you're in for a risky ride. Because no matter how good a closer you hire - you can't close someone that you're not in front of. Remember, you have no monies budgeted for creating customers through traditional marketing efforts. If this doesn't seem realistic or attractive, you may want to consider the second group. In the second group, getting in front of the appropriate target prospect is a skill set that comes along with the package. Now based on your metrics - all you have to understand is how many appointments are needed each week to get to your monthly revenue goals. Then you just chunk that number into smaller daily goals. Now you have some accurate, dependable forecasting on your hands. Data you can depend on. And as long as you educate your people on just how you arrived at your first activity number, (it does change), they will be able to believe in it and accomplish it. Let's summarize f How to Build a Sales Pipeline use no one does, doesn't make it right, does it?Many salespeople or businesses never build a sales pipeline that will deliver the results needed to become successful. These are guidelines for building a successful sales pipeline. Before we begin, we must define what a sales pipeline is.A sales pipeline is any list of qualified prospects that aren't ready to buy right now.A good analogy is fruit on a fruit tree that hasn't ripened. You many have qualified these suspects as good prospects for customers. However, you must be around when these prospects are ready to buy. If you don't build a contact pipeline to them, these prospect opportunities will wither away. Worse yet, someone else will be around when the prospect ripens and you miss out on new business.Follow the Best Practices of Selling When a master gardener lays the found So why is it important, you ask? Good question; and one worth going into. It’s quite simple. The Achilles Heel of most sales organizations is not creating enough new opportunities on a routine basis. And that leads to 3 bad things; not meeting revenue objectives, not ramping a new-hire to Quota in a Pre-determined amount of time and unnecessary sales employee turnover due to low appointment activity. All have ‘Hard Dollar’ consequences. The first one you leave on the table, and the next two go down the drain, never to be recovered. Here is a hypothetical question. Let's say you're starting up a sales division for the new Widget Company. The objective for the direct sales force is to promote your widgets to small and medium-size businesses. You have a limited budget for marketing, so you have to rely on the fundamentals of "good ole" Sales 101 for your first year's revenue results. You must commit to becoming proficient at operational effectiveness, or basic "Blocking and Tackling." One of your first objectives is to retain a qualified sales team of 100 reps in ten cities. You decide to go to a headhunter to speed things a long. Mike contacts you representing the ABC Recruiting Company, and offers to provide you with qualified candidates. He gives you two choices: - A pool of candidates with 90% Closing ratios (The expensive package) - A pool of candidates with a 65% Conversation-to-appointment ratio (The less expensive package) The offer is one or the other, not a mix of both. Which would you choose? If you picked the first group, you're in for a risky ride. Because no matter how good a closer you hire - you can't close someone that you're not in front of. Remember, you have no monies budgeted for creating customers through traditional marketing efforts. If this doesn't seem realistic or attractive, you may want to consider the second group. In the second group, getting in front of the appropriate target prospect is a skill set that comes along with the package. Now based on your metrics - all you have to understand is how many appointments are needed each week to get to your monthly revenue goals. Then you just chunk that number into smaller daily goals. Now you have some accurate, dependable forecasting on your hands. Data you can depend on. And as long as you educate your people on just how you arrived at your first activity number, (it does change), they will be able to believe in it and accomplish it. Let's summarize f Filling The Talent Pipeline in 2007 offers to provide you with qualified candidates. He gives you two choices:“It’s tough to make predictions, especially about the future,” Yogi Berra once said.But here are a few things to consider as you start the new year.If tightness in the job market continues, wages will drive upward, economists say. With unemployment so low—the 4.4 percent reading in October was the lowest in five years—businesses have found themselves having to bid up pay a bit to fill vacancies.People in their 20s change jobs every 18 months and 75% of all workers are job hunters—stats recently reported by the Bureau of Labor Statistics and the Wall Street Journal’s executive career site, CareerJournal.com.Reducing costs without reducing offerings and services is the top management issue, according to the recent 2006 Multichannel Merchant’s Benchmark Survey on Critical Issues and Trends.W - A pool of candidates with 90% Closing ratios (The expensive package) - A pool of candidates with a 65% Conversation-to-appointment ratio (The less expensive package) The offer is one or the other, not a mix of both. Which would you choose? If you picked the first group, you're in for a risky ride. Because no matter how good a closer you hire - you can't close someone that you're not in front of. Remember, you have no monies budgeted for creating customers through traditional marketing efforts. If this doesn't seem realistic or attractive, you may want to consider the second group. In the second group, getting in front of the appropriate target prospect is a skill set that comes along with the package. Now based on your metrics - all you have to understand is how many appointments are needed each week to get to your monthly revenue goals. Then you just chunk that number into smaller daily goals. Now you have some accurate, dependable forecasting on your hands. Data you can depend on. And as long as you educate your people on just how you arrived at your first activity number, (it does change), they will be able to believe in it and accomplish it. Let's summarize for a moment. You may have the best service in the world. You may have the best widget in its category, hands down. It may have the best price and the best guarantee in the world. But if you can't physically get in front of your targeted business prospects, you just don't have the "Right to Win" in this highly competitive marketplace called business to business sales.
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