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Casual Articles - Turn Cold Into Gold – How Your Sales Team Can Increase Sales By Effective Telephone Contact
What Franchising Founders Know that Political Analysts Do NotIf a founder of a franchise company always guesses right on future political issues and regional political issues better than all the political analysts, why is this? Well consider if you will a franchising company where the founder built from a small company and set up franchises in 30 or more states.Next consider how they developed these markets and increased market share thru understand buying behaviors, customer desires, competition, regional demographics and trends. Such knowledge is not so available to political analysts and few of them have b ny shares the blame for the split) but do not alienate current customers! 7. Set goals for the call; have a purpose. 8. DO IT. 9. Analyse results; improve as you proceed with your lost business reactivation campaign. Don't sit there and wait for business to come to you - get your people on the phones to gain NEW business and REACTIVATE lost accounts. Lead Generation - Your Guide to Making a Sales Appointment Below is a guideline for that first time call, to gain an appointment (new business or lost account win back) - first time. - Introduce yourself, let the decisionmaker know where you
Naming Your Business Newsletter For AttentionYou receive them in the mail, see them on store counters, or they are handed to your at organizational meetings. Can you think of the name of your most popular print newsletter? What do you think makes the title stick to your mind? Does it rhyme? Do the letters formulate a word? Is a phrase or logo attached to it?When making decisions about the appropriate name for your newsletter, always keep in mind the image you want to project to your reader. How do you want them to remember you, your organization, product or service? Your newsletter’s nam Sales Managers are often faced with the dilemma of ensuring their sales team are managing highest quality relationships with their current customers as well as (a) gaining new business and (b) commencing the ‘win back' process on worthwhile lost accounts.Sales Managers need to ensure their sales people allocate a portion of their time (it may only be 5-15% of available time) to (a) and (b) above. Detailed below are the key steps to acquisition and win back - as well as a lead generation guide, which will ensure more effective and efficient outcomes for your people as well as a higher degree of success. New Business Acquisition Turning Cold into GOLD. A new business acquisition guide for your sales team. 1. Have a plan. 20 minutes of planning per day will improve your productivity. Your people will leverage their time for more effectively. 2. Have clear, personal goals for each call you are going to make. Which leads me to the next step. 3. Don't make cold calls! Research each call as much as you can conduct industry research, phone the company and get decisionmaker names, ask colleagues if they have any knowledge of the company - find out what you can but watch out for 'over preparation'. 4. Ensure all tools, resources are to hand. Analyse each call and make planned, systematic improvements as you progress. 5. Have a plan for turning gatekeepers into advocates. E.g. courtesy, friendliness, obtain/use their name and keep your conversation brief and professional. 6. When opening a call with the decisionmaker, here is a successful four part formula: - a positive, confident introduction;
- confirm their status (are they the right person?);
- give the reason for your call: make it short and make it of value to them!
- Ask for their time, before you proceed.
7. Be aware that you are selling YOU - not a product or service - at this stage.Then, refer to the last section of this article - Lead Generation - Your Guide to Making a Sales Appointment. Lost Business Win Back If they were valued customers, then your people need to plan a ‘win back' strategy. 1. Determine WHY the business was lost - internal and external factors. 2. Determine IF the business is worth winning back. 3. Determine WHAT needs to be done to win the business back. Prepare a step-by-step plan. 4. Determine WHO is now the decisionmaker at this business - same person or new blood? 5. Determine HOW to approach this business e.g. write a letter/make an offer/update on new services ...? 6. Consider a special offer to regain the business (especially if your Company shares the blame for the split) but do not alienate current customers! 7. Set goals for the call; have a purpose. 8. DO IT. 9. Analyse results; improve as you proceed with your lost business reactivation campaign. Don't sit there and wait for business to come to you - get your people on the phones to gain NEW business and REACTIVATE lost accounts. Lead Generation - Your Guide to Making a Sales Appointment Below is a guideline for that first time call, to gain an appointment (new business or lost account win back) - first time. - Introduce yourself, let the decisionmaker know where you a
Hiring Questions: What to Ask and How to Ask itWhether you are a trained interviewer or not, if you have done any interviewing for hiring at all you will know that some people interview better than others. You will know that some people are truthful and others lie and tell you whatever they think you want to hear.In addition to the honesty factor, interviewing, on the part of the job applicant, is a learned skill.Personality affects how well one interviews. A shy person will not shine in a interview the way a friendlier, outgoing type would.Confidence affects how well one intervi p>Turning Cold into GOLD. A new business acquisition guide for your sales team.1. Have a plan. 20 minutes of planning per day will improve your productivity. Your people will leverage their time for more effectively. 2. Have clear, personal goals for each call you are going to make. Which leads me to the next step. 3. Don't make cold calls! Research each call as much as you can conduct industry research, phone the company and get decisionmaker names, ask colleagues if they have any knowledge of the company - find out what you can but watch out for 'over preparation'. 4. Ensure all tools, resources are to hand. Analyse each call and make planned, systematic improvements as you progress. 5. Have a plan for turning gatekeepers into advocates. E.g. courtesy, friendliness, obtain/use their name and keep your conversation brief and professional. 6. When opening a call with the decisionmaker, here is a successful four part formula: - a positive, confident introduction;
- confirm their status (are they the right person?);
- give the reason for your call: make it short and make it of value to them!
- Ask for their time, before you proceed.
7. Be aware that you are selling YOU - not a product or service - at this stage.Then, refer to the last section of this article - Lead Generation - Your Guide to Making a Sales Appointment. Lost Business Win Back If they were valued customers, then your people need to plan a ‘win back' strategy. 1. Determine WHY the business was lost - internal and external factors. 2. Determine IF the business is worth winning back. 3. Determine WHAT needs to be done to win the business back. Prepare a step-by-step plan. 4. Determine WHO is now the decisionmaker at this business - same person or new blood? 5. Determine HOW to approach this business e.g. write a letter/make an offer/update on new services ...? 6. Consider a special offer to regain the business (especially if your Company shares the blame for the split) but do not alienate current customers! 7. Set goals for the call; have a purpose. 8. DO IT. 9. Analyse results; improve as you proceed with your lost business reactivation campaign. Don't sit there and wait for business to come to you - get your people on the phones to gain NEW business and REACTIVATE lost accounts. Lead Generation - Your Guide to Making a Sales Appointment Below is a guideline for that first time call, to gain an appointment (new business or lost account win back) - first time. - Introduce yourself, let the decisionmaker know where you
Test You Residential Construction Estimating Know HowEstimating a residential construction job is very different from a commercial job. Often the contractor is frustrated with collecting data to create an estimate that is low enough for them to win the bid and high enough for them to make a profit.before a contractor even begins the project it is a good idea for him or her to look at the area that will be built upon to make sure that there are no environmental hazards, or that there are no structures that may have to be taken down. These factors not only cause delays, they can cost additional money. s you progress.5. Have a plan for turning gatekeepers into advocates. E.g. courtesy, friendliness, obtain/use their name and keep your conversation brief and professional. 6. When opening a call with the decisionmaker, here is a successful four part formula: - a positive, confident introduction;
- confirm their status (are they the right person?);
- give the reason for your call: make it short and make it of value to them!
- Ask for their time, before you proceed.
7. Be aware that you are selling YOU - not a product or service - at this stage.Then, refer to the last section of this article - Lead Generation - Your Guide to Making a Sales Appointment. Lost Business Win Back If they were valued customers, then your people need to plan a ‘win back' strategy. 1. Determine WHY the business was lost - internal and external factors. 2. Determine IF the business is worth winning back. 3. Determine WHAT needs to be done to win the business back. Prepare a step-by-step plan. 4. Determine WHO is now the decisionmaker at this business - same person or new blood? 5. Determine HOW to approach this business e.g. write a letter/make an offer/update on new services ...? 6. Consider a special offer to regain the business (especially if your Company shares the blame for the split) but do not alienate current customers! 7. Set goals for the call; have a purpose. 8. DO IT. 9. Analyse results; improve as you proceed with your lost business reactivation campaign. Don't sit there and wait for business to come to you - get your people on the phones to gain NEW business and REACTIVATE lost accounts. Lead Generation - Your Guide to Making a Sales Appointment Below is a guideline for that first time call, to gain an appointment (new business or lost account win back) - first time. - Introduce yourself, let the decisionmaker know where you
Work From Home Answering PhonesOne way to work from home is to hire yourself out to companies wanting to hire people that want to stay at home and work. This is great for people who do not want to commute back and forth everyday. This is known as telecommuting.There are a number of companies you can do that for. One place to find employers looking for employees is TJobs.com.Tjobs breaks down the jobs into categories including website design, sales, artists, freelance, programmers and more. One way to work from home that Tjobs has is to do customer service work and answer the phon ation - Your Guide to Making a Sales Appointment.Lost Business Win Back If they were valued customers, then your people need to plan a ‘win back' strategy. 1. Determine WHY the business was lost - internal and external factors. 2. Determine IF the business is worth winning back. 3. Determine WHAT needs to be done to win the business back. Prepare a step-by-step plan. 4. Determine WHO is now the decisionmaker at this business - same person or new blood? 5. Determine HOW to approach this business e.g. write a letter/make an offer/update on new services ...? 6. Consider a special offer to regain the business (especially if your Company shares the blame for the split) but do not alienate current customers! 7. Set goals for the call; have a purpose. 8. DO IT. 9. Analyse results; improve as you proceed with your lost business reactivation campaign. Don't sit there and wait for business to come to you - get your people on the phones to gain NEW business and REACTIVATE lost accounts. Lead Generation - Your Guide to Making a Sales Appointment Below is a guideline for that first time call, to gain an appointment (new business or lost account win back) - first time. - Introduce yourself, let the decisionmaker know where you
Top Ten Sales Interview Questions (and Expected Responses)What image do you have of our company and this industry?Should have done a thorough job of research or your industry and companyWhat types of products/services have you sold and how did you sell them?- See if they understand how to sell “solutions” as opposed to “products” or “services”What kind of goals motivate you the best? What total compensation are you seeking?Sh ny shares the blame for the split) but do not alienate current customers!7. Set goals for the call; have a purpose. 8. DO IT. 9. Analyse results; improve as you proceed with your lost business reactivation campaign. Don't sit there and wait for business to come to you - get your people on the phones to gain NEW business and REACTIVATE lost accounts. Lead Generation - Your Guide to Making a Sales Appointment Below is a guideline for that first time call, to gain an appointment (new business or lost account win back) - first time. - Introduce yourself, let the decisionmaker know where you are from - in a firm, confident voice.
- Briefly confirm that the person you are speaking to is the person you should be speaking to.
- Give a reason for the call e.g. an introduction of yourself/desire to meet the person/talk about benefits you offer - be brief!
- Close by offering two available days/timeframes: ‘Would you be available for a meeting on __________ or _________?'
- If OK - confirm necessary details and terminate the call. You have the appointment - don't move into a ‘selling' mode!
- If an objection is put forward, compile a list of possible objections (e.g. too busy, happy with current supplier, tied up in a contract ... you have heard them all before) and formulate a short response, ending with one more request for an appointment.
- If that fails, offer to keep-in-touch and arrange to contact them from time to time. Now, find a reason for that next contact!
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