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Casual Articles - Telephone Techniques
When you first learn to swim you may be afraid of the water.When you work with other people there may be areas of talk where you may not be prepared to go for the same reason.In order to overcome the swimming phobia you have to learn to swim - and you can be taught.In order to develop your innovation skills you may not be able to be taught - you have to learn yourself, albeit in the right environment.If
3. Sense of Humour
4. Self Esteem
5. Professionalism
6. Enthusi
I hope everyone had a great Thanksgiving and looking forward to an even better Christmas. I personally am now getting into the Christmas spirit after spending all day Saturday and most of Sunday putting up the lights outside and helping decorate the tree. As this year comes to an end and we celebrate the holiday season, most of us have a lot to be thankful for. I know I count my blessings everyday and look for opportunities to rea
Selling face to face is different from selling on the telephone. The main role of a telesales person is to generate sales either from incoming calls or by outbound calling. In some the objective is to make appointment and in others it is to make appointments for the direct sales force.
There are key personal qualities that are essential for phone work
1. Self Motivation
2. Determination
3. Sense of Humour
4. Self Esteem
5. Professionalism
6. Enthusia
The above question ‘should six sigma metrics be different from other industry metrics’ arises from surprising sources. If you look at any quality management tool, be it ISO, Lean Management Techniques or even cGMP (current Good Manufacturing Practice, the industry standard for pharmaceutical and healthcare product manufacturers), what meets the eye is the parity of all these tools. The foundation of any quality tool, in its simples
There are key personal qualities that are essential for phone work
1. Self Motivation
2. Determination
3. Sense of Humour
4. Self Esteem
5. Professionalism
6. Enthusi
How do you prefer to sell: through email & the web, by phone, or face-to-face?How do your prospects like to buy?What happens when these preferences conflict?Famed management guru and my professor, Peter F. Drucker, was fond of pointing out that there are at least three kinds of customers:(1) Readers (2) Listeners, and (3) Writers. To his list, we can also probably add (4) Talkers
There are key personal qualities that are essential for phone work
1. Self Motivation
2. Determination
3. Sense of Humour
4. Self Esteem
5. Professionalism
6. Enthusi
"Don't say you don't have enough time. You have exactly the same number of hours per day that were given to Helen Keller, Pasteur, Michalangelo, Mother Theresa, Leonardo da Vinci, Thomas Jefferson, and Albert Einstein."H. Jackson Brown Jr.Okay, Let me be frank.Marketing is the life blood of any business. For some reason, business people make such a big deal about investing the needed time.True
There are key personal qualities that are essential for phone work
1. Self Motivation
2. Determination
3. Sense of Humour
4. Self Esteem
5. Professionalism
6. Enthusi
The term "Six Sigma" may seem difficult to comprehend at times, but is actually very easy to explain. The term is derived from a character in the Greek alphabet, which is used for representing a standard variation in statistical mathematics. Statistically, Six Sigma can be defined as a near perfect method of production that restricts the number of defects to less than 3.4 for every million opportunities that exist for a defect to o
3. Sense of Humour
4. Self Esteem
5. Professionalism
6. Enthusiasm
7. Persistence
8. Flexibility
9. Quick thinking
10. Thick skinned
The Customer judges the company by
1. How quickly the telephone is answered
2. Initial Greeting
3. The voice of the telesales person
These 3 creates an impression in the mind of the caller. Many customers judge the company and its products by the way the call is handled. We can influence a Cust
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