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Casual Articles - How to Lose the Sale Quickly & Easily
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members - how to best support them, develop their skills and handle some tough situations. Building a strong customer service team is no easy feat. Here are some suggestions for building and strengthening your team:Hire the right people Decide up front what skills, strengths and personality you want on the team. The
Information have been important for everyone, be it from any source. No matter what the means are, news or information is something that has to reach the masses. After all, if it is not reaching the target audience, then all the hard work will go in vain. Moreover, the message is all about something new that has come in to the market or it may be something about a social cause that is being promoted. The reasons are many for dispensing any information, but the main issue is that it should be clear enough for the viewers. Car magnets are quite helpfu
Focus on yourself. I recall meeting several salespeople from a variety of vendors regarding an initiative I was working on for a client. EVERY single person began their presentation by telling me about their company rather than learning about my needs and wants. I ended up being subjected to information that had little or no relevance to my situation, which meant that 20-30 minutes of my time was wasted in each interview. I understand the importance of providing some background information on your company at the beginning of your presentation but keep it brief. I personally don’t care how much your company is worth, how long you have been in business, or what projects you have recently completed. I want you to focus on my needs first. Demonstrate that you care about my particular situation or show that you are interested in learning more about my business needs and I will reward you with my full attention.
Don’t listen to me. When I worked in the corporate world I gave countless salespeople information pertaining to my business requirements only to have them draft a proposal that did not take these needs into consideration. Don’t waste your prospect’s time asking questions if you are not going to listen to his responses. The best salespeople ask probing questions, take written notes, and clarify their unde
And not results you can measure only in terms of magazine circulation, TV audience numbers, or news release pickups.But rather, results that come from a public relations effort that creates the kind of key stakeholder behavior change that leads directly to achieving your managerial objectives.In other words, results that come from doing something positive about those important outside audiences whose behaviors most affect your operation. Particularly as you persuade those key external audiences to your way of thinking by nu
Don’t listen to me. When I worked in the corporate world I gave countless salespeople information pertaining to my business requirements only to have them draft a proposal that did not take these needs into consideration. Don’t waste your prospect’s time asking questions if you are not going to listen to his responses. The best salespeople ask probing questions, take written notes, and clarify their und
Creating and maintaining customers is the key to success in the $460 billion dollar hospitality industry.One way to create and maintain customers is to offer hospitality promotional products. They are a cost-effective medium that say, “We appreciate your business.” Customers want high levels of service and the hospitality industry is all about service – quality service to its customers.When choosing a hospitality promotional product you need to think about your industry and target market. What travel agency do you think creates
Don’t listen to me. When I worked in the corporate world I gave countless salespeople information pertaining to my business requirements only to have them draft a proposal that did not take these needs into consideration. Don’t waste your prospect’s time asking questions if you are not going to listen to his responses. The best salespeople ask probing questions, take written notes, and clarify their und
What makes a successful salesperson?I’ve often asked that question at seminars, and the answers have been all over the ball park.“You’ve got to have the right product,” some say.It helps. But we’ve all known salespeople who went broke trying to move superb products and others who could make fortunes selling ice cream on an iceberg. A really good salesperson can rack up more sales with a mediocre product than a mediocre salesperson can make with the greatest product in the world.“You’ve got to make plenty of sales calls,”
Don’t listen to me. When I worked in the corporate world I gave countless salespeople information pertaining to my business requirements only to have them draft a proposal that did not take these needs into consideration. Don’t waste your prospect’s time asking questions if you are not going to listen to his responses. The best salespeople ask probing questions, take written notes, and clarify their und
I constantly work with other consultants with or on behalf of my clients. Some are consultants I help my clients locate and other are consultants they have found themselves. 99% of the time, the relationships and projects have a successful result, but in the remaining 1% everyone wonders what went wrong.The business world is full of examples of consultants who end up providing less than desirable results. Sometimes, it's because the person is not really a consultant at all — they are in transition or just filling time between jobs. Other time
Make elaborate claims about your product/service. I once had a salesperson claim that his product was completely unique from anything on the market. When I questioned what he meant, I discovered this “unique feature” was something that several other companies offered as well. This salesperson immediately lost any credibility he may have established and failed to close the sale. Do your research and learn what your competitors offer. Know how to position yourself differently without exaggerating or overstating your product or service.
Talk too much. It continues to amaze me how many people think that telling is selling. I have window shopped in a variety of stores and excellent salespeople understand the importance of silence and have learned to become comfortable with it. Unfortunately, too many people talk far too much. I recall listening to a salesperson ramble on at great length about a product I was genuinely interested
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