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    American Auto Makers Have to Change - So Do We!
    The past few weeks have presented nothing but bad news for the formerly world leading American automobile industry. Henry Ford must be rolling over in his tomb. Alfred Sloan, the architect of the mul
    d calling, and you’re put through to Mr. Smith. His assistant connected you, and he doesn’t know why, or know you, so he sounds like he’s spe
    Bedroom Marketing
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    It’s easy to sell someone who is in a great mood, don’t you agree?

    But why do most people we call sound grumpy? Can’t we just once run into someone who has won the lottery and wants to share?

    Imagine how many more sales you could make if say, 90% of those with whom you spoke started to sound nice, supportive, upbeat, and receptive. That would surely beat guarded and suspicious, right?

    Well, here’s the good news. You can control and alter their receptivity by inserting a quick vocal trick.

    But first, let me set the stage.

    You’re cold calling, and you’re put through to Mr. Smith. His assistant connected you, and he doesn’t know why, or know you, so he sounds like he’s spea

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    into someone who has won the lottery and wants to share?

    Imagine how many more sales you could make if say, 90% of those with whom you spoke started to sound nice, supportive, upbeat, and receptive. That would surely beat guarded and suspicious, right?

    Well, here’s the good news. You can control and alter their receptivity by inserting a quick vocal trick.

    But first, let me set the stage.

    You’re cold calling, and you’re put through to Mr. Smith. His assistant connected you, and he doesn’t know why, or know you, so he sounds like he’s spe

    One Bad Waiter Can Kill The Economy!
    Whenever I speak out against lousy service I feel I’m performing my civic duty.Unfortunately, all too many service providers think I’m a Johnny Damon, a team switcher, a traitor to the corpora
    poke started to sound nice, supportive, upbeat, and receptive. That would surely beat guarded and suspicious, right?

    Well, here’s the good news. You can control and alter their receptivity by inserting a quick vocal trick.

    But first, let me set the stage.

    You’re cold calling, and you’re put through to Mr. Smith. His assistant connected you, and he doesn’t know why, or know you, so he sounds like he’s spe

    Calling All the Shots
    Who decides what happens in your day? If you’re a sales professional, the answer should be “me,” but each day you face a blizzard of activities that compete for your time and you’re bombarded by dis
    od news. You can control and alter their receptivity by inserting a quick vocal trick.

    But first, let me set the stage.

    You’re cold calling, and you’re put through to Mr. Smith. His assistant connected you, and he doesn’t know why, or know you, so he sounds like he’s spe

    Rasberries and Problem Solving
    6 steps to a new understanding of old problems.A Gardner I am not, but a few years ago some Raspberries were transplanted and took over the North side of my house. As I was taking my evening s
    d calling, and you’re put through to Mr. Smith. His assistant connected you, and he doesn’t know why, or know you, so he sounds like he’s speaking from a cocoon.

    “Hello,” he grumbles.

    Stop here. How do you normally respond, tonally?

    I’ll tell you. You’ll match his grumbling tone. If he’s down in the dumps, you’ll jump down there, too!

    And that’s a big problem, because it’s hard to sell anybody when you both sound depressed.

    Here comes the trick to your rescue.

    Backtrack to his grumpy “hello.” Instead of allowing your voice to decline, consciously contrast it with his.

    Ask his name, don’t state it. “Hello, Mr. Smith?”

    This should instantly elevate his vo

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