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Casual Articles - 10 Tips For Writing an e-Learning RFP / RFQ
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. If you offer lousy uptime there is not really a reason to be loyal when being a customer. You just don't deliver, period.Here are a few more suggestions to gain customer loyalty.1) Be smart. Be smarter than your customers are. Make sure you and your staff always (no exceptions) have more answers than your customers have questions. Most people are very loyal to expertise and proven skills.2) Pay Attention. Pay attention to what your customers really want from you and what they really are hoping to find. If you see a pattern - follow it and adjust accordingly.3) Attitude and outfit. Show positive attitude. Always be on time; never ever run late when a customer is involved. Be professional, act professional. If you meet with a customer - don't look like coming from a .COM company
Communicating your company’s needs is often difficult. The tips below are by no means exhaustive, as they are designed to give you some suggestions and information t
It is the level of customer service provided by a business which dictates whether we come back to buy more or vow never to return. I recently had an experience which is a perfect example of this:My partner and I decided to check out a new caf? which is marketing itself on the quality of its food and drink. As we walked through the door we noticed that the opening hours indicated the place should have closed half an hour before. My partner asked a waitress if they were about to close. She looked confused and said she would have to ask her colleague. A few minutes later her colleague rushed past us without acknowledgement and began banging about with the coffee machine. After a few moments, when she had neither spoken nor looked at us, we took our leave, despite having made a special trip to get there. Do you think we are likely to return?The International Customer Service Institute polled 20,000 people who had chosen not to go back to a business. 32% had not returned for a wide variety of reasons ranging from moving from the
Just writing an e-Learning / Learning Management Systems RFP / RFQ can be a pretty daunting job. The task of putting together a good e-Learning RFP / RFQ is exacerbated because Learning Management Systems software and e-Learning Solutions can possess many layers of complexity, especially when they are developed to integrate with and meet the needs of your organization’s information technology backbone.
Communicating your company’s needs is often difficult. The tips below are by no means exhaustive, as they are designed to give you some suggestions and information to
Q: How did you get started in business?A: My background was as a radio sportscaster, which was my dream growing up. I very quickly moved into doing television news, which probably was not a good move because the passion for news wasn’t there, nor was the skill. Never had that “nose for news” nor did I care to. Today, at the age of 48 and as involved politically as I am things would probably be different but, at the time, it just wasn’t there.I “graduated” into sales and, realizing I was also not particularly good at that, began reading and studying all I could about it. It was a fascinating study and, following the system of the successful people I learned from at the time, such as Tom Hopkins and Zig Ziglar, my sales career really took off. Eventually I became Sales Manager of a company, which I found to be very rewarding, as well.Regarding speaking and writing, it evolved, at first, just because other people were asking what I did that resulted in my sales success. Then, I began selling the tapes (back then, there were no s
Just writing an e-Learning / Learning Management Systems RFP / RFQ can be a pretty daunting job. The task of putting together a good e-Learning RFP / RFQ is exacerbated because Learning Management Systems software and e-Learning Solutions can possess many layers of complexity, especially when they are developed to integrate with and meet the needs of your organization’s information technology backbone.
Communicating your company’s needs is often difficult. The tips below are by no means exhaustive, as they are designed to give you some suggestions and information t
Lots of changes happen over the course of a year. Make sure that your Web site, brochures, business cards and other representations of your business reflect the changes you've experienced. This is a good time to make sure that the information you put out to customers is accurate.Is your contact information correct? Or, do you have a new address, phone number or area code, e mail address, Web site, or other contact method?Did you meet any milestones? If you have been in business for 10 years, or achieved over $1 million in revenues, or signed your 100th (or 1000th) client, or hit another major goal you might want to mention it in your sales materials.Did you receive any awards or professional designations? Add them to your bio. Show awards on your web site and in brochures. Add professional designations to your business card.Did you join any professional associations? You may be able to display a logo at your Web site or on your business cards.Are the descriptions of your products and services still accurate? Hav
Just writing an e-Learning / Learning Management Systems RFP / RFQ can be a pretty daunting job. The task of putting together a good e-Learning RFP / RFQ is exacerbated because Learning Management Systems software and e-Learning Solutions can possess many layers of complexity, especially when they are developed to integrate with and meet the needs of your organization’s information technology backbone.
Communicating your company’s needs is often difficult. The tips below are by no means exhaustive, as they are designed to give you some suggestions and information t
Do you have any idea how important your company logo is? Well you should. It appears on everything from your corporate identity system, brochures to your website, reaching customers, prospects, vendors and the press. In other words, your logo gets to everyone and as they say you only have one chance to make a first impression. Present yourself clearly and dynamically, and you'll look like a professional, even if you are a small company.We also recommend hiring a branding company to execute your logo. They can help you with positioning your company and creating the logo design. Here are some tips for effective logo design:1. Your logo should reflect your company and it’s positioning. If your logo contains a symbol--often called an "icon"--it should relate to your industry, your name, and a defining characteristic of your company or a competitive advantage you offer.What's the overriding trait you want people to remember about your business? If it's quick delivery, consider objects that connote speed, like wings or a clock. Con
Communicating your company’s needs is often difficult. The tips below are by no means exhaustive, as they are designed to give you some suggestions and information t
The attorneys I coach have one common problem. They don’t have enough hours in the day to do everything they need to do. Most are working long hours and that “To do” list keeps growing not shrinking. So it is no wonder that when I suggest that they find time to market their practice they think I am just plain daffy!If you are working in a successful law firm with plenty of business, why bother to market yourself? When clients are flowing in it is hard to imagine that it will ever stop!During the past few years here in Boston there have been law firms that closed down because they were no longer profitable, law firms that merged with other law firms, and lawyers who were asked to leave their firm because they weren’t covering their overhead. What used to feel like a stable environment now feels very unstable. What can an individual lawyer do?Nothing is constant in the work world today. Everything changes very quickly. To be really nibble attorneys need to be flexible so that they can make a move when circumstances chan
Communicating your company’s needs is often difficult. The tips below are by no means exhaustive, as they are designed to give you some suggestions and information to help you with writing an e-Learning / Learning Management System software RFP / RFQ.
1. You and your company should perform a thorough internal and external needs assessment, research, and planning long before you sit down to write your e-Learning / Learning Management Systems RFP / RFQ. A whitepaper I wrote a few years back, called ‘e-Learning Best Practices’ has a section on ‘Scoping Out your e-Learning Needs’, and other information, which will provide you some information and guidelines for this part of the process.
2. If at all possible, try to write it within the context of a team or at the very least, get a colleague, your supervisor, or you assistant to be another set of eyeballs on the document. RFP / RFQs can h
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