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    7 Questions that Will Get Your Boss to Love You
    A dear friend and colleague once shared a secret to his success. Upon waking each morning, Ed Oakley, CSP, asks himself, “What question should I be running on today?” Ed uses that simple question to trigger his mind to reflect on his potential and frame his thoughts for the day ahead.In my work as a performance consultant to the top executives in the leisure industry today, I’ve seen firsthand how a simple tool, like asking the right questions, can help put you in the right mindset to master the challenges ahead and to take the reins on your future—to become the kind of employee that gets noticed and rewarded on the job.What questions should you ask to increase your chances for promotion and recognition? The following will help you to begin thinking about how you can put your career on the fast-track to success.1. Do I take responsibility for my mistakes? When something doesn’t go as planned on the job, admit your mistakes to your boss immediately and own the slip-ups. Try saying, “In retrospect, I think I should have done this differently.” or “Here’s how I can make the project better next time.” Your boss wi
    cts

    Timing is everything. The Primacy and Recency Effects refer to timing your message so it will have its greatest impact. The "Primacy Effect" refers to the impact of points made at the beginning of a presentation, and the "Recency Effect" refers to the impact of information presented at the end of a presentation. . These effects can be powerful presentation tools since it is typically the very first and very last parts of your presentation that bear the strongest weight in your audience's overall impression. These impressions will linger longer than anything else about the presentation. Your first and final words determine how you will be remembered and thought of long after your speech has ended. Be sure you carefully craft your opening and closing statements, placing your

    Underpayment Risk Management for Outsourced Electronic Medical Billing Service
    Average medical practice may lose as much as 11% of its revenue due to underpayments. Underpayment identification is difficult because an underpaid claim falls outside the domain of clearly identifiable claims that are fully paid or denied. The degree of underpayment adds further complexity to and exacerbates the difficulty of underpayment identification. Upon defining claim underpayment concept in more precise terms, this article roughly estimates recovery potential at 5% of monthly claims volume. Quantification of recovery potential drives the design of a disciplined three-stage underpayment avoidance and recovery process. Partial Underpayment A procedure is partially underpaid if it is paid below its contractually allowed or "reasonable and customary" amount. Zero payment is a limiting case of partial underpayment. Some billing service providers estimate partial underpayments to make up 7% of claim volume [Delinsky, 2006]. Zero Payment In a claim with multiple procedures, one or more procedures may be paid at zero (zero payment) if the payer pays at least one of the multiple proce
    Once the call to action has taken place, your audience needs to remember, retain, and respond to your message. They have to keep doing what you want them to do. Have your points been memorable, easy to understand, and simple to follow? Remember, your message will boil down not to what you say and do, but to what the other person remembers. The following critical items must be included in your persuasive presentation.

    A. Repetition

    The use of repetition is very effective. We have heard that repetition is the mother of all learning; it is also the mother of effective persuasion. Repetition creates familiarity toward your ideas, and that leads to a positive association. When something gets repeated, it gets stuck in your memory. It improves your comprehension. You need to repeat your message several times so your audience understands precisely what you are talking about and comprehends exactly what you want them to do. You can repeat the message several times without saying the same thing over and over again.

    My motto is: When you repeat, repackage how you say it. Each time you express your point, use new evidence and new words, so you don't sound like a broken record. When you use repetition too much, it might result in diminishing returns. You know how you feel about someone telling you a joke or a story you've already heard or about that commercial you've seen one too many times. If you've heard it a million times before, you tune out and quit listening. Keep your repetitions about each point to approximately three references, and definitely no more than five.

    B. Theme

    We see general themes in commercials and advertisements. A theme is easily remembered and easily retained. Attorney Gerry Spence uses themes during his court cases. For example, when a small ice cream manufacturer sued McDonald's for breach of oral contract, Spence centered his whole argument and position around the theme, "Let's put honor back into the handshake." The jury was won over and Spence's client was awarded $52 million. In another case, Spence's client was suing an insurance company for quadriplegic fraud. This time, Spence's theme was: "Human need versus corporate greed." The insurance company ended up having to shell out $33.5 million plus the interest on $10 million.

    Having a theme will give your presentation flow, order, and presence in the minds of your audience members. Themes provide an easy way for people to remember the heart of your message. If you have strong and well-organized themes, you can be sure your audience will understand and remember your message more clearly and more strongly.

    C. Brevity and Simplicity

    Keep your message short and simple. Boring an audience to tears has never yet worked as an effective persuasive technique. If the message is short and simple, it will most likely be clearer and therefore easier to remember. Consider the profundity of Abraham Lincoln's historical Gettysburg Address. The whole speech, from start to finish, was only 269 words. He presented it in less than three minutes.

    D. Primacy and Recency Effects

    Timing is everything. The Primacy and Recency Effects refer to timing your message so it will have its greatest impact. The "Primacy Effect" refers to the impact of points made at the beginning of a presentation, and the "Recency Effect" refers to the impact of information presented at the end of a presentation. . These effects can be powerful presentation tools since it is typically the very first and very last parts of your presentation that bear the strongest weight in your audience's overall impression. These impressions will linger longer than anything else about the presentation. Your first and final words determine how you will be remembered and thought of long after your speech has ended. Be sure you carefully craft your opening and closing statements, placing your

    Honest, Fair Feedback - Why You're Unlikely to Give or Receive It When the Stakes are High
    Honest, Fair Feedback.You want it. Everyone does.Only trouble is, the more you need it, the less likely you are to get it.Why? Research shows that 98% of us do one or more of these three things when we have a difficult message to convey - and we think we're doing "the right thing":-We Ease In: We try to make our point without being obvious about it. This can come out as:Leading questions: "How do you think your presentation went?" (while privately thinking it was a disaster) or "Don't you think it would be better to..." (while privately thinking it would be foolish to do anything else).Or in statements that only partially share what we're thinking: "You might want to consider another strategy." (while privately thinking that the current strategy has at least three major problems, and is costing the team its reputation)-We Censor: We simply don't say what we're thinking at all.-We "Data Dump": We just say what we're thinking. Plain and simple. If we're thinking the presentation was a disaster, we say it. If we think it would be foolish to do anything but what we think should be
    mprehension. You need to repeat your message several times so your audience understands precisely what you are talking about and comprehends exactly what you want them to do. You can repeat the message several times without saying the same thing over and over again.

    My motto is: When you repeat, repackage how you say it. Each time you express your point, use new evidence and new words, so you don't sound like a broken record. When you use repetition too much, it might result in diminishing returns. You know how you feel about someone telling you a joke or a story you've already heard or about that commercial you've seen one too many times. If you've heard it a million times before, you tune out and quit listening. Keep your repetitions about each point to approximately three references, and definitely no more than five.

    B. Theme

    We see general themes in commercials and advertisements. A theme is easily remembered and easily retained. Attorney Gerry Spence uses themes during his court cases. For example, when a small ice cream manufacturer sued McDonald's for breach of oral contract, Spence centered his whole argument and position around the theme, "Let's put honor back into the handshake." The jury was won over and Spence's client was awarded $52 million. In another case, Spence's client was suing an insurance company for quadriplegic fraud. This time, Spence's theme was: "Human need versus corporate greed." The insurance company ended up having to shell out $33.5 million plus the interest on $10 million.

    Having a theme will give your presentation flow, order, and presence in the minds of your audience members. Themes provide an easy way for people to remember the heart of your message. If you have strong and well-organized themes, you can be sure your audience will understand and remember your message more clearly and more strongly.

    C. Brevity and Simplicity

    Keep your message short and simple. Boring an audience to tears has never yet worked as an effective persuasive technique. If the message is short and simple, it will most likely be clearer and therefore easier to remember. Consider the profundity of Abraham Lincoln's historical Gettysburg Address. The whole speech, from start to finish, was only 269 words. He presented it in less than three minutes.

    D. Primacy and Recency Effects

    Timing is everything. The Primacy and Recency Effects refer to timing your message so it will have its greatest impact. The "Primacy Effect" refers to the impact of points made at the beginning of a presentation, and the "Recency Effect" refers to the impact of information presented at the end of a presentation. . These effects can be powerful presentation tools since it is typically the very first and very last parts of your presentation that bear the strongest weight in your audience's overall impression. These impressions will linger longer than anything else about the presentation. Your first and final words determine how you will be remembered and thought of long after your speech has ended. Be sure you carefully craft your opening and closing statements, placing your

    Management Diets Don't Deliver
    Just as most of us know what it really takes to lose weight, most are also aware of what is necessary to manage well. Both things are simple, but they are by no means easy. Much as being healthy requires a lifestyle change and a return to the basics, so does being a good manager.The way to lose weight, of course is to burn off more calories than are consumed. Eat less and/or exercise more. Simple. To be a good manager, follow the golden rule. Treat others as you would like to be treated. Everything stems from that. Equally simple.So what’s the problem? Despite the fact that there is more written about leadership and management now than ever - more books, more aids, more methodologies to show the way - Americans remain fatter than ever, and management in the aggregate is worse now than ever. How can this be?The simple answer is that it’s hard. It’s hard to eat healthy and exercise. It’s hard to do what is necessary to be a good manager. If it weren’t hard, everyone would be doing it. Not only is hard to be a good manager and remain healthy but it’s frequently enjoyable to do the opposite. It’s fun to eat unhealt
    , and definitely no more than five.

    B. Theme

    We see general themes in commercials and advertisements. A theme is easily remembered and easily retained. Attorney Gerry Spence uses themes during his court cases. For example, when a small ice cream manufacturer sued McDonald's for breach of oral contract, Spence centered his whole argument and position around the theme, "Let's put honor back into the handshake." The jury was won over and Spence's client was awarded $52 million. In another case, Spence's client was suing an insurance company for quadriplegic fraud. This time, Spence's theme was: "Human need versus corporate greed." The insurance company ended up having to shell out $33.5 million plus the interest on $10 million.

    Having a theme will give your presentation flow, order, and presence in the minds of your audience members. Themes provide an easy way for people to remember the heart of your message. If you have strong and well-organized themes, you can be sure your audience will understand and remember your message more clearly and more strongly.

    C. Brevity and Simplicity

    Keep your message short and simple. Boring an audience to tears has never yet worked as an effective persuasive technique. If the message is short and simple, it will most likely be clearer and therefore easier to remember. Consider the profundity of Abraham Lincoln's historical Gettysburg Address. The whole speech, from start to finish, was only 269 words. He presented it in less than three minutes.

    D. Primacy and Recency Effects

    Timing is everything. The Primacy and Recency Effects refer to timing your message so it will have its greatest impact. The "Primacy Effect" refers to the impact of points made at the beginning of a presentation, and the "Recency Effect" refers to the impact of information presented at the end of a presentation. . These effects can be powerful presentation tools since it is typically the very first and very last parts of your presentation that bear the strongest weight in your audience's overall impression. These impressions will linger longer than anything else about the presentation. Your first and final words determine how you will be remembered and thought of long after your speech has ended. Be sure you carefully craft your opening and closing statements, placing your

    Mobile Truck and Car Wash Fleet Service Selling
    If you own a mobile power washing company, a truck washing business or run a mobile car washing and detailing company, you need to concentrate on your fleet sales. The art of fleet washing contract sales is low-pressure and a firm handshake attitude for customer service and complete reliability, as so many mobile washing companies come and go. As you probably realize labor is a huge issue as the work ethic in America is somewhat lacking. You must concentrate on securing reliable and dependable drug free labor first and then do you sales with confidence and conviction of your abilities.Your basic sales pitch should be simple and too the point; “My company is in the business of washing fleets of vehicles. We have been in the washing business for over “X’ number of years. We can clean and wash your fleet company vehicles on a periodic basis for: $ 30.00 per truck per week. You will also need references of current clients and do not be surprised if they call to check up on you, as the industry has some flighty characters. You might include a statement for instance; “Ask Around! We are the #1 Car Wash service in Little Rock!”
    sentation flow, order, and presence in the minds of your audience members. Themes provide an easy way for people to remember the heart of your message. If you have strong and well-organized themes, you can be sure your audience will understand and remember your message more clearly and more strongly.

    C. Brevity and Simplicity

    Keep your message short and simple. Boring an audience to tears has never yet worked as an effective persuasive technique. If the message is short and simple, it will most likely be clearer and therefore easier to remember. Consider the profundity of Abraham Lincoln's historical Gettysburg Address. The whole speech, from start to finish, was only 269 words. He presented it in less than three minutes.

    D. Primacy and Recency Effects

    Timing is everything. The Primacy and Recency Effects refer to timing your message so it will have its greatest impact. The "Primacy Effect" refers to the impact of points made at the beginning of a presentation, and the "Recency Effect" refers to the impact of information presented at the end of a presentation. . These effects can be powerful presentation tools since it is typically the very first and very last parts of your presentation that bear the strongest weight in your audience's overall impression. These impressions will linger longer than anything else about the presentation. Your first and final words determine how you will be remembered and thought of long after your speech has ended. Be sure you carefully craft your opening and closing statements, placing your

    Writing For The Lowest Denominator
    What's does writing for the lowest denominator mean?Well, if you’re writing for anyone else but yourself, you must take time out to think about your reading public. What sort of knowledge will they have about the topic you’re covering? What are they going to understand, and what will you need to give some explanation time to?Over the long weekend we were wrestling with the technicalities of setting up an online form on our business site. We needed help on CGI scripts (whatever they are). And, without an IT expert in our office, we had to go searching on the web.After lots of frustration we came across a site that was very helpful. At last, here was an outfit that started at the beginning, gave clear explanations, supplied links to more detail if it was needed, and examples of solutions too. Brilliant. Did it solve our problem. No - we’re artists, not scientists! But we were warmed to think that they were at least trying to help technical idiots like us.Writing for the lowest common denominator means thinking about the reader who will have the least knowledge, and bearing him or her in mind as you’re draf
    cts

    Timing is everything. The Primacy and Recency Effects refer to timing your message so it will have its greatest impact. The "Primacy Effect" refers to the impact of points made at the beginning of a presentation, and the "Recency Effect" refers to the impact of information presented at the end of a presentation. . These effects can be powerful presentation tools since it is typically the very first and very last parts of your presentation that bear the strongest weight in your audience's overall impression. These impressions will linger longer than anything else about the presentation. Your first and final words determine how you will be remembered and thought of long after your speech has ended. Be sure you carefully craft your opening and closing statements, placing your strongest points at those times.

    E. Offer Choices

    There is a strange psychological phenomenon in regards to drawing conclusions. If someone tells us exactly what to do, our tendency is to reject that dictated choice when we feel it is our only option. The solution is to offer your prospects a few options so that they can make the choice for themselves. People feel the need to have freedom and make their own choices. If forced to choose something against their will, they experience psychological resistance and feel a need to restore their freedom.

    We all need options. Recently, I saw a young moose get surrounded by people who wanted a picture of it. Feeling trapped, this moose charged at the people in an attempt to escape. This type of scenario can also present itself in your persuasive efforts. If you don't offer options to your audience, they could attempt to charge and escape.

    The strategy is that you have control over your prospects' options. As a Master Persuader, you only give them options that will satisfy your situation. We have all done this with children: Do you want to finish your dinner or go to bed early? In sales, they call this strategy the alternative close. For example, have you heard the line, "Do you want regular or deluxe?" Or what about, "Do you want it in blue or green?" or "Do you want to meet Monday afternoon or Tuesday evening?" The person has options, but both options meet the persuader's goals.

    Even if it is just something simple, people need to have options. I heard a story of one lady who desperately needed to take her medication or she would die. Her doctor, nurse, son, and husband all tried to get her to take her medication but to no avail. The doctor insisted she take her medication first thing when she arose in the morning, but she just wouldn't do it. Distraught, the family took her to a new doctor. This doctor immediately saw the situation and talked to the patient. He explained the benefits of taking the drugs and how it could help her. Then, he gave her an option. He said, "You need to take this once a day. Would you like to take it with your breakfast or your dinner?" The patient smiled and said she would like to take it with her dinner. After she made that decision, she no longer gave people a hard time about taking her medication. The key is that both options the doctor gave her were fixed to achieve the same goal.

    If you absolutely have to limit your audience's choice to one thing, you must explain to them why there are limitations on their options. If the audience understands why a limit has been put on their freedom, they are more likely to accept it without feeling undermined.

    On the flip side, try not to give your prospects more than two or three choices. If you give too many alternatives, your audience will be less likely to choose any of them. Structured choices give the audience the impression of control. As a result, they increase cooperation and commitment.

    Offering choices is also called "binds." Each option offered gives the persuader what he wants without making him appear as if he is restricting freedoms. When you use the word "or," the very op

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