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Casual Articles - Phone Maximization -- Making Every Sales Call Count!
When it comes to winning the job you want, you might decide to go it alone. However, if you were trying out for the Olympics, you could certainly train and practice alone but statistically speaking, whether in the realm of sports or in the game of job applications, those who have professional coaches achieve the best results.Choosing the right career coach is extremely important. Here are 3 things you must be prepared for:1. Your next career coach must be certified from an accredited organization and have the experience to not only help with interviewing or negotiating, but can rewrite and improve your r?sum? as well.2. Your career coach is part counselor, part teacher, and part agent. The best career coaches help you figure out what you really want in
Read the Level of Rapport
You want to build rapport with the person you are speaking to as quickly as possible. Some people play "Relationship Geography," asking people questions to try and find a person they know in common. This is fine if the person is friendly, interested and has time to spare. Other people find this intrusive and frustrating. You have to be able to gauge the level of warmth, interest and enthusiasm of the person and match that level, plus just a bit more. If they seem stoic, b
There are many reasons to use a professional recruiter in your career search. Recruiters in a specific field have many connections that are not public knowledge, so they can give you access to jobs that aren’t available otherwise. They already have a relationship established with the hiring manager of many companies and this speeds the process along. And the best part is that their services are FREE to the candidates.Traditionally, the job seeker submits their r?sum? blindly to a human resources screener who has limited knowledge at best on what skills the position requires and what a great resume with experience looks like. Sometimes they are hourly employees and not devoted to effective and efficient screening. This leaves the candidate waiting for the phone t
Put Yourself in a Peak State!
Do not simply locate the number and begin to dial. Get clarity on the result you want before each call. Visualize the person picking up the phone, saying how glad he or she is to hear from you. Expect the call to be excellent!
Pre-plan What You Will Talk About
You do not need to script every word you want to say. If you do, you will sound like those telemarketers who call you during dinner. Instead, jot down key words that remind you of the points you want to make. Keep your desired outcome in mind.
Smile!
Some phone experts suggest putting a mirror in front of you so you can see yourself smiling. If you are listening to someone on the phone, you can always tell if the person is smiling. By smiling, you will sound different, better and more inviting.
Stand up
You keep you energy level high when you’re standing tall versus sitting (hunched-over even!). Use a headset so you can move around, keep the blood flowing … your caller will feel your great energy and respond to it positively.
Ask for the Agreement to Talk
Use these phrases: “Is this a good time?” or “Do you have a few moments to talk?” Most people hate to be called by someone who starts their spiel as soon as the phone is picked up. Once you reach your party, state your name, why you are calling, and ask if the person has a minute to talk. If the person says no, ask when a good time to call back would be. Make sure you call back at that time. If you do, the person will gladly give you his or her attention.
Acknowledge the Person You are Calling
Personalize your conversation and develop rapport by taking a moment to acknowledge or appreciate something about the person you are speaking to. Say something like, "I appreciate you taking the time to speak with me." or "Thank you for being at the meeting last week." or "It was great to meet you the other week at the conference." Find something to say that is a genuine acknowledgment of the person you have called. This transforms a sales call into a conversation.
Read the Level of Rapport
You want to build rapport with the person you are speaking to as quickly as possible. Some people play "Relationship Geography," asking people questions to try and find a person they know in common. This is fine if the person is friendly, interested and has time to spare. Other people find this intrusive and frustrating. You have to be able to gauge the level of warmth, interest and enthusiasm of the person and match that level, plus just a bit more. If they seem stoic, be
Unemployment is not the problem in today’s market; the problem is lack of people who are well equipped with practical knowledge & skills and having pure theoretical knowledge. For a person to be successful it is necessary to be both theoretically and practically sound.Unemployment! Unemployment! is the talk of the state. According to NASSCOM estimate IT enabled services in India might generate 1.1 million job opportunities including accounts and Rs.810 billion in revenues by the year 2008.The problem today is not that of unemployment, but lack of the required practical training in any field. The candidates lack the knowledge of the implementation of the concepts that they have learnt at Colleges. The jobs are there for people to grab. People
Pre-plan What You Will Talk About
You do not need to script every word you want to say. If you do, you will sound like those telemarketers who call you during dinner. Instead, jot down key words that remind you of the points you want to make. Keep your desired outcome in mind.
Smile!
Some phone experts suggest putting a mirror in front of you so you can see yourself smiling. If you are listening to someone on the phone, you can always tell if the person is smiling. By smiling, you will sound different, better and more inviting.
Stand up
You keep you energy level high when you’re standing tall versus sitting (hunched-over even!). Use a headset so you can move around, keep the blood flowing … your caller will feel your great energy and respond to it positively.
Ask for the Agreement to Talk
Use these phrases: “Is this a good time?” or “Do you have a few moments to talk?” Most people hate to be called by someone who starts their spiel as soon as the phone is picked up. Once you reach your party, state your name, why you are calling, and ask if the person has a minute to talk. If the person says no, ask when a good time to call back would be. Make sure you call back at that time. If you do, the person will gladly give you his or her attention.
Acknowledge the Person You are Calling
Personalize your conversation and develop rapport by taking a moment to acknowledge or appreciate something about the person you are speaking to. Say something like, "I appreciate you taking the time to speak with me." or "Thank you for being at the meeting last week." or "It was great to meet you the other week at the conference." Find something to say that is a genuine acknowledgment of the person you have called. This transforms a sales call into a conversation.
Read the Level of Rapport
You want to build rapport with the person you are speaking to as quickly as possible. Some people play "Relationship Geography," asking people questions to try and find a person they know in common. This is fine if the person is friendly, interested and has time to spare. Other people find this intrusive and frustrating. You have to be able to gauge the level of warmth, interest and enthusiasm of the person and match that level, plus just a bit more. If they seem stoic, b
Thinking about starting a business? What is your business background? Do you understand and I mean, really understand basic business? You know, things like general management, marketing, communications, advertising, sales management, sales, human resources, business planning, systems analysis, accounting, basic business law and contracts, technology & systems management, taxes and compliance issues and the like? Most people who are starting a business for the first time may know some of these issues but not all. And just being somewhat familiar with the terminology is not the same as actually knowing what is required of each discipline.Too many people who start a business only think about doing what they love to do, like making candles, repairing equipment, baking or
Stand up
You keep you energy level high when you’re standing tall versus sitting (hunched-over even!). Use a headset so you can move around, keep the blood flowing … your caller will feel your great energy and respond to it positively.
Ask for the Agreement to Talk
Use these phrases: “Is this a good time?” or “Do you have a few moments to talk?” Most people hate to be called by someone who starts their spiel as soon as the phone is picked up. Once you reach your party, state your name, why you are calling, and ask if the person has a minute to talk. If the person says no, ask when a good time to call back would be. Make sure you call back at that time. If you do, the person will gladly give you his or her attention.
Acknowledge the Person You are Calling
Personalize your conversation and develop rapport by taking a moment to acknowledge or appreciate something about the person you are speaking to. Say something like, "I appreciate you taking the time to speak with me." or "Thank you for being at the meeting last week." or "It was great to meet you the other week at the conference." Find something to say that is a genuine acknowledgment of the person you have called. This transforms a sales call into a conversation.
Read the Level of Rapport
You want to build rapport with the person you are speaking to as quickly as possible. Some people play "Relationship Geography," asking people questions to try and find a person they know in common. This is fine if the person is friendly, interested and has time to spare. Other people find this intrusive and frustrating. You have to be able to gauge the level of warmth, interest and enthusiasm of the person and match that level, plus just a bit more. If they seem stoic, b
In the world of advertising specialty, shirts occupy a special place. This is so because not only do people wear shirts for various occasions, but also because they last longer than other merchandise.An advertising specialty shirt can be a tee shirt, or a golf shirt. It can have long or short sleeves and can be distributed at various company-supported events like road races, golf tournaments, bike rides, etc. The shirts can be embroidered or silk-screened with a company's logo, name, sponsors, etc., or it can be screen printed or digitally printed. Screen-printing, however is not used much, even though it is cheaper. The simple reason is that it does not last long and gets damaged easily (by a hot iron). Screen-printing does not look as good as the embroidered or dig
Acknowledge the Person You are Calling
Personalize your conversation and develop rapport by taking a moment to acknowledge or appreciate something about the person you are speaking to. Say something like, "I appreciate you taking the time to speak with me." or "Thank you for being at the meeting last week." or "It was great to meet you the other week at the conference." Find something to say that is a genuine acknowledgment of the person you have called. This transforms a sales call into a conversation.
Read the Level of Rapport
You want to build rapport with the person you are speaking to as quickly as possible. Some people play "Relationship Geography," asking people questions to try and find a person they know in common. This is fine if the person is friendly, interested and has time to spare. Other people find this intrusive and frustrating. You have to be able to gauge the level of warmth, interest and enthusiasm of the person and match that level, plus just a bit more. If they seem stoic, b
Have you been thinking about attending a networking event but keep putting it off because;a) It’s all just an excuse for those that love to hear themselves talk to get more and more “air” time !b) I hate making small talkc) I can’t see how my particular business could benefit it’s1. Too small2. Too big3. Not relevant for any of those peopled) It’s too nerve-racking !e) I get all the networking I want online, I don’t need an offline event like this.If you have been using some or all of these excuses not to attend a networking event or join a networking group, then you probably have a misapprehension of what networking is all about and how it can help your business.Think about some of the most successful p
Read the Level of Rapport
You want to build rapport with the person you are speaking to as quickly as possible. Some people play "Relationship Geography," asking people questions to try and find a person they know in common. This is fine if the person is friendly, interested and has time to spare. Other people find this intrusive and frustrating. You have to be able to gauge the level of warmth, interest and enthusiasm of the person and match that level, plus just a bit more. If they seem stoic, be a bit warmer than stoic. If they are enthusiastic, be a bit more enthusiastic.
Be Brief
In order to hold the attention of listeners and keep them engaged, speak in short sentences. Do not use “marketing monologue.” Be the kind of person who others will determine they can speak with on the phone for only a few minutes. Most people do not want to "shoot the breeze" during business hours.
Be Benefit-Focused
Whatever you say, it has to matter to your potential customer, and it has to be of benefit to him or her. Think client-centered, rather than self-centered.
Open-Ended Questions
Ask questions to help you identify how to better serve each potential customer. Avoid yes or no questions; ask open-ended questions that require an explanation for an answer. For example, instead of asking "How long have you been using product X," ask "What has been the most valuable benefit of using product X?"
Ask Questions that Identify Challenges
Your job is to solve the client's challenges, make the client's life easier, or make the client's business more profitable. Ask what the biggest problems they are facing in their business are, and figure out how to address those challenges. If you can do that, you will have many loyal customers.
Ask for What You Want
Do not hang up the phone before you ask for what you want. Even if you think you will not get it, ask anyway. You may be pleasantly surprised with the answer. If you do this consistently and you are making enough calls, eventually you will be successful.
Use an Accent to Your Advantage
If you have an accent and have mastered the other tips discussed here, use your accent to your advantage. People with accents sound appealing, and other people like to listen to them. If the people you are calling ask you about your accent, use it as an opportunity to ask them about themselves and build rapport.
Call When You Say You Will
Make sure you call exactly when you said you would. Even though your potential client may not remember when you said you would call back, by doing so, you create urgency and trust.
Follow Up Immediately
If you have agreed to send out information or fax over a registration form, do it immediately. This also creates urgency -- and if you act with urgency, the potential client may also respond with urgency, allowing you to get your goa
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