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Casual Articles - After the Speech
How to Be a Customer-Focused Company
It pays to please customers, because they will choose them over competitors even if they have to pay more to obtain their products or services. The following statistics show that companies can charge more for excellent service:1. Most customers will spend at least 10 percent more for the same product with better service.2. When a customer receiv
er.It pays to please customers, because they will choose them over competitors even if they have to pay more to obtain their products or services. The following statistics show that companies can charge more for excellent service:1. Most customers will spend at least 10 percent more for the same product with better service.2. When a customer receiv
Complaint Letters: How to Respond in 7 Simple Steps
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. Yet how many times have you received a ‘letter of apology’ whic
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. Yet how many times have you received a ‘letter of apology’ whic
Usually the emphasis on making an effective speech is what you do in preparation before the presentation begins. But if you speak very much, what you do after the speech can help you become a more effective speaker.
How Hiring Corporate Executives Could Improve in a Heartbeat
It has always been a mystery to me why certain chief executive officers do such a poor job hiring key executives for their management teams.A lot of folks would agree with the idea that a company's performance (or lack thereof) starts at the top with its key officers and trickles down through managers at different levels to the professional (or less pro
an effective speech is what you do in preparation before the presentation begins. But if you speak very much, what you do after the speech can help you become a more effective speaker.It has always been a mystery to me why certain chief executive officers do such a poor job hiring key executives for their management teams.A lot of folks would agree with the idea that a company's performance (or lack thereof) starts at the top with its key officers and trickles down through managers at different levels to the professional (or less pro
Donation Request Letters Must Give Donors a Reason to Give Again and Renew their Annual Support
I have on my desk a direct mail fundraising appeal from a hospital that I once supported with a donation. I gave them a gift of $20 as an experiment, to see how, and how often, they would write back.Across the front of this envelope are these words: “Your 2007 Annual Renewal.”A phrase like that wouldn’t normally surprise me, or disappoint me, but
presentation begins. But if you speak very much, what you do after the speech can help you become a more effective speaker.
I have on my desk a direct mail fundraising appeal from a hospital that I once supported with a donation. I gave them a gift of $20 as an experiment, to see how, and how often, they would write back.Across the front of this envelope are these words: “Your 2007 Annual Renewal.”A phrase like that wouldn’t normally surprise me, or disappoint me, but
Five Ways to Influence Change in Others
Because of my work as a consultant, trainer and coach I deal with change and people’s reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer Service, higher creativity, more effective training, or more effective leadership in t
o after the speech can help you become a more effective speaker.
Because of my work as a consultant, trainer and coach I deal with change and people’s reactions to it all the time. When a Client decides to work with us, they are recognizing that some sort of change is needed. After all, if they want more effective teams, better Customer Service, higher creativity, more effective training, or more effective leadership in t
How to Work Smarter - Catch a School of Fish
Working Smarter – we’re forever being told to work smarter.Yet – so many people have no idea how to stop working harder and how to start working smarter.Here is a simple concept to help you work smarter:A fisherman goes out to sea and throws out his line. He waits for a while to catch a fish. Eventually a fish bites, he pulls t
er.
Working Smarter – we’re forever being told to work smarter.Yet – so many people have no idea how to stop working harder and how to start working smarter.Here is a simple concept to help you work smarter:A fisherman goes out to sea and throws out his line. He waits for a while to catch a fish. Eventually a fish bites, he pulls t
As soon as possible after the speech, write down impressions of how you felt the speech went. Answer at least two questions about the speech: What was the best part of the speech? What part of the speech can be improved the next time?
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