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Casual Articles - Effective Oral Presentation Skills
B.l.a.s.t.ing Your Customers
You have opened a new restaurant, and things are working out great. You are thinking that the world is good, and customers kept pouring in, customers that are more than happy to unload their extra money on the foods you serve. Then all of a sudden you receive a phone call from an irritated customer telling you what a lousy restaurant you operate. Your first reaction is to be become defensive and support your business’ name. Then all of sudden, you are deep in arguments, and the two of you are cursing each other. Soon, that belligerent customer will tell more people who will tell more people who will tell their friends that you operate a lousy restaurant. And you lose money and customers. Over what? Over one situation that if handled carefully and skillfully could have been prevented from blowing out of proportio
ing is no different.You have opened a new restaurant, and things are working out great. You are thinking that the world is good, and customers kept pouring in, customers that are more than happy to unload their extra money on the foods you serve. Then all of a sudden you receive a phone call from an irritated customer telling you what a lousy restaurant you operate. Your first reaction is to be become defensive and support your business’ name. Then all of sudden, you are deep in arguments, and the two of you are cursing each other. Soon, that belligerent customer will tell more people who will tell more people who will tell their friends that you operate a lousy restaurant. And you lose money and customers. Over what? Over one situation that if handled carefully and skillfully could have been prevented from blowing out of proportio
One of the most important techniques you can apply to become a more confident and effective speaker is to reduc
How Do Paralegals Get Smart?
A paralegal is by nature bright and socially adept. She has mastered language skills, and can artfully feint and parry both verbally and in written form. He is a whiz at multi-tasking. Their deductive reasoning is unparalleled.What makes paralegals so smart?· Obviously, individuals can take credit where personal credit is due. Some legal assistants are gifted or quick learners. Others just plain work hard to achieve their goals, their noses to the grindstone.· The second ingredient is higher education. Nobody ever got hurt by learning more.· On-the-job experience, i.e., baptism by fire, completes the makeup of a paralegal’s brilliance.We’ll leave gifted individuality out of the equation for now, although that might make an interesting separate article later. Somebo
There is a myth that great speakers are born, not made. This is based on the misconception that somehow certain individuals have the innate ability to stand in front of an audience with no anxiety and give a moving, dynamic speech. The truth is, however, that great speakers generally spend years developing and practicing their art of communication. All great speakers had to learn the basics of organization, preparation, delivery and dealing with anxiety. In order to do anything well, it takes constant practice and a mastery of the basics. Speaking is no different.A paralegal is by nature bright and socially adept. She has mastered language skills, and can artfully feint and parry both verbally and in written form. He is a whiz at multi-tasking. Their deductive reasoning is unparalleled.What makes paralegals so smart?· Obviously, individuals can take credit where personal credit is due. Some legal assistants are gifted or quick learners. Others just plain work hard to achieve their goals, their noses to the grindstone.· The second ingredient is higher education. Nobody ever got hurt by learning more.· On-the-job experience, i.e., baptism by fire, completes the makeup of a paralegal’s brilliance.We’ll leave gifted individuality out of the equation for now, although that might make an interesting separate article later. Somebo
One of the most important techniques you can apply to become a more confident and effective speaker is to reduce
Local Marketing: 10 Easy Ways to Sell More to Your Neighbors
Have a business that's purely local in focus? Or simply want to beef up your client roster with more folks from your local area?Here are 10 simple solutions to your local marketing challenges ...1. Make sure that your website specifically targets your local market. People are increasingly heading online to find local vendors. Make sure to broadcast your site's URL to all of your prospects and clients, and ask your web designer to ensure that the website is search-engine friendly for people seeking information about vendors in your city.You might also investigate pay-per-click search engines such as Yahoo! and CitySearch, which offer targeted marketing to people in your local area.2. Network. I know that the odds are good that you might consider the term "networking" to b
te ability to stand in front of an audience with no anxiety and give a moving, dynamic speech. The truth is, however, that great speakers generally spend years developing and practicing their art of communication. All great speakers had to learn the basics of organization, preparation, delivery and dealing with anxiety. In order to do anything well, it takes constant practice and a mastery of the basics. Speaking is no different.Have a business that's purely local in focus? Or simply want to beef up your client roster with more folks from your local area?Here are 10 simple solutions to your local marketing challenges ...1. Make sure that your website specifically targets your local market. People are increasingly heading online to find local vendors. Make sure to broadcast your site's URL to all of your prospects and clients, and ask your web designer to ensure that the website is search-engine friendly for people seeking information about vendors in your city.You might also investigate pay-per-click search engines such as Yahoo! and CitySearch, which offer targeted marketing to people in your local area.2. Network. I know that the odds are good that you might consider the term "networking" to b
One of the most important techniques you can apply to become a more confident and effective speaker is to reduc
Career Change: Does A Job For Life Still Exist?
If you are considering a career change, you might first ask if there is still such a thing as a job for life?Realistically, it’s hard to still imagine someone working for the same company from the time they start working until the time they retire.Depending on the industry (and company) it isn’t unusual to see annual turnover rates of 15%-20% or more.At the high end, this would mean that in one year, 1 out of 5 people could change jobs. In some businesses, the turnover rate is much higher.This would indicate that people are switching jobs and aren’t afraid to do it. Given large forced downsizings that occur where you have no choice but to leave your company and look for a new job, this certainly helps to bump up the turnover rate.The reality is that a career change is something
generally spend years developing and practicing their art of communication. All great speakers had to learn the basics of organization, preparation, delivery and dealing with anxiety. In order to do anything well, it takes constant practice and a mastery of the basics. Speaking is no different.If you are considering a career change, you might first ask if there is still such a thing as a job for life?Realistically, it’s hard to still imagine someone working for the same company from the time they start working until the time they retire.Depending on the industry (and company) it isn’t unusual to see annual turnover rates of 15%-20% or more.At the high end, this would mean that in one year, 1 out of 5 people could change jobs. In some businesses, the turnover rate is much higher.This would indicate that people are switching jobs and aren’t afraid to do it. Given large forced downsizings that occur where you have no choice but to leave your company and look for a new job, this certainly helps to bump up the turnover rate.The reality is that a career change is something
One of the most important techniques you can apply to become a more confident and effective speaker is to reduc
How to Write a Business Letter - A Quick Step-by-step Guide
The rapid rise of email has left many people unsure of the correct protocol when writing a business letter. In fact there are a number of formats that can be used for professional business letters. One format is detailed below.1. Your company’s name, address, telephone number and email address should be printed, including the company logo if applicable, or typed at the very top of the first page in the center of the letter. Do not include your own name or job title here.2. Following your company name and contact details leave two lines blank. On the left-hand side of the page type the reference number of the letter. Leave another two lines blank and type the date (also on the left-hand side of the page), any standard date format is acceptable. If there is no reference number just type the date.
eparation, delivery and dealing with anxiety. In order to do anything well, it takes constant practice and a mastery of the basics. Speaking is no different.The rapid rise of email has left many people unsure of the correct protocol when writing a business letter. In fact there are a number of formats that can be used for professional business letters. One format is detailed below.1. Your company’s name, address, telephone number and email address should be printed, including the company logo if applicable, or typed at the very top of the first page in the center of the letter. Do not include your own name or job title here.2. Following your company name and contact details leave two lines blank. On the left-hand side of the page type the reference number of the letter. Leave another two lines blank and type the date (also on the left-hand side of the page), any standard date format is acceptable. If there is no reference number just type the date.
One of the most important techniques you can apply to become a more confident and effective speaker is to reduc
Calamities in Customer Service Considered
We have all been involved with horrible service and seen things we nearly could not believe while out purchasing products or services. I can tell you this that so many of the most unbelievable things I have seen resulted in Calamities in customer service for the company.About four years ago I watch a Hispanic man who worked as a gardener for a landscape company. They had been working on the neighbors property all day and then he walked over a low brick wall and entered the other neighbors side area, where they put their trash cans. He then proceeded to take a leak. The lady in the house happened to come out at that moment to throw away some trash. Needless to say it did not go well.She screamed and yelled and he I guess zipped it up and ran back over the wall and quickly finished and then they load
ing is no different.We have all been involved with horrible service and seen things we nearly could not believe while out purchasing products or services. I can tell you this that so many of the most unbelievable things I have seen resulted in Calamities in customer service for the company.About four years ago I watch a Hispanic man who worked as a gardener for a landscape company. They had been working on the neighbors property all day and then he walked over a low brick wall and entered the other neighbors side area, where they put their trash cans. He then proceeded to take a leak. The lady in the house happened to come out at that moment to throw away some trash. Needless to say it did not go well.She screamed and yelled and he I guess zipped it up and ran back over the wall and quickly finished and then they load
One of the most important techniques you can apply to become a more confident and effective speaker is to reduce anxiety. If implemented, the following tips could help reduce your anxiety before your next presentation:
* Organize – Focus on your presentation. * Visualize – Mentally rehearse a perfect presentation with questions and answers. * Practice – Standing up, out loud, using visual aids. Obtain feedback from others. * Breathe – Sit up or stand erect, not relaxed. Inhale deeply a number of times. * Focus on Relaxing! * Release Tension – Try isometric exercises. Tighten and release your muscles. Start with toes and end with fists. *
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