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    The Psycology of Leadership - Understanding the Influence of Inspirational Leaders (PART III)
    You have gone through the 8 Assents of Inspirational Leadership, now the final step to cultivating an inspired and dedicated workforce is to build the THE 5 PILLARS OF A TRANSFORMATIONAL ENVIRONMENTThe 5 pillars are the foundations that convert a team to an organization transforming powerhouse. When leaders become aware of their work environment and the affects they have on it, when they learn the Psychology of groups and how it applies to the actions, reactions and emotions of teams and departments, then the foundation for the pillars is created.Inspiration of individuals will make a difference, but inspiration of teams and of the perceptions of work those teams have, define a transformational leader and become apparent in organizationa
    isting these items so they know all that’s going on in their transaction.

    3. Let our clients know not only what costs we incur on their behalf, but the fact that there is a cost of doing business every day, regardless of which client is being served at that particular moment.  If you have educational fees, licensing fees, certification fees, insurance and other costs, you can diplomatically mention that there is a cost of doing business - but that this is what allows you to fully and expertly work on their behalf and/or represent their best interests.  If you didn’t have all your education and other “business ducks in a row”, you couldn’t be in business at all, nor could you competently, legally and ethically serve your clients.   This same type of situation arose once for me when I was on a real estate listing presentation.  The potential client asked me, “If our home sells qu

    Security Camera DVR: Finding the Type That Suits You
    Not all security camera Digital Video Recorders, or DVRs, are created equal. Remember this as you look for security camera DVRs for your business. There are great DVRs, good DVRs, and DVRs so terrible you cannot tell what you're looking at.DVR stands for Digital Video Recorder. It is faster and easier to manage than non-digital and analog systems. Moreover, it provides instant access to recorded or live video. You need not worry about storage, too, because the bulk of video that can be stored on a single disc tremendously outweighs that stored on tape. In fact, a single disc is the equivalent of over 30 VCR tapes. What this means is that you get to economize on space use and costs. The bigger your office space and thus, the more cameras you use
    Do your customers (and potential customers) know the full value you bring to the table?   Before you automatically answer, “Of course, they do!”, consider this:   I was at a nail appointment recently and my nail technician mentioned that she had just put her father’s house on the market through a local REALTOR and had received an offer within 2 days.  She was probably going to accept the offer, since it was very close to asking price.  However, she then made the following comment:  “In fact, we’re going to go back to our REALTOR and ask her to reduce her commission because it sold so fast, and she doesn’t have to do any more advertising OR MUCH WORK on it, so we think she should reduce her commission.”   Yikes!  Being a former REALTOR myself, I know that the effort involved in getting an offer and successfully negotiating it is often the EASIEST part of the real estate transaction.  However, this comment does bring up a very important point:  our customers have no idea that this is a reality, nor do they have any idea of what it really takes for us to do our jobs, bring transactions to a successful close, and handle all the negotiations and other details (usually invisible to the client) that bring about a successful closing.   Is it the same way in your business?  Do you often do so many things behind the scenes that your customers have no idea how hard you're working for them?  Do they know the expertise it takes to get the job done right - or do they think they can do just as good a job as you can, without any education or training at all?  Do they know that there is a cost (often a very high one) of doing business properly?   Think about this:  when an attorney charges a large amount of money to bring a criminal or civil matter to trial for his or her client (and gets paid that large amount of money, whether or not the client wins or loses), does anyone even CONSIDER asking for money back if the trial takes less time to complete than anticipated?  Especially if the client wins?  Of course not!  This is because everyone knows the extent of the training and expertise necessary to a) go to trial, b) competently represent clients, and c) win.  The client is usually so happy at having been represented at all - and when they’re successfully represented and win the case, they’re even happier - that the thought of asking for money back never even enters their mind!   Lawyers have done an excellent job of showing just how much work goes into becoming a lawyer.  Have we done as good a job in our industry?  If not, we need to do a better job of educating our clients and potential clients.   Let’s do a few things to make it clear to our clients exactly how much value we bring to the table:   1. Let our clients know how much education we received to get our licenses - and then how much continuing education we receive (mandatory or not) to continue to improve our skills and value.  We could proudly display our educational documents on our walls, as lawyers do; or list our additional education, degrees and designations on our marketing materials.  Even if people don’t know exactly what all those initials stand for, they know it stands for something - usually a higher level of education and commitment to knowledge.

    2. Let our clients know what we’re handling behind the scenes, so they don’t have to be concerned with handling those details themselves.  In fact, we should list these items up front in our sales presentations to clients.  We don’t have to inundate them with details, but we should at least be mentioning/listing these items so they know all that’s going on in their transaction.

    3. Let our clients know not only what costs we incur on their behalf, but the fact that there is a cost of doing business every day, regardless of which client is being served at that particular moment.  If you have educational fees, licensing fees, certification fees, insurance and other costs, you can diplomatically mention that there is a cost of doing business - but that this is what allows you to fully and expertly work on their behalf and/or represent their best interests.  If you didn’t have all your education and other “business ducks in a row”, you couldn’t be in business at all, nor could you competently, legally and ethically serve your clients.   This same type of situation arose once for me when I was on a real estate listing presentation.  The potential client asked me, “If our home sells qu

    Medical Billing - Distributing Duties
    It doesn't matter whether your a large medical billing company or a small one. The last thing you want to do is to have one person do everything, as if that was even possible. This will only lead to disaster. The reason is simple. Medical billing involves more than just typing up a bill to send to an insurance carrier. There are so many behind the scenes activities, especially if you're using DME software, that one person can't possibly do it all. Below is just a basic list of personnel you're going to need in order to run an efficient operation.Starting from the ground floor up, the first thing you need to do is get the personnel required to actual setup your network and install your system. Please don't leave this to data entry personne
    n.  However, this comment does bring up a very important point:  our customers have no idea that this is a reality, nor do they have any idea of what it really takes for us to do our jobs, bring transactions to a successful close, and handle all the negotiations and other details (usually invisible to the client) that bring about a successful closing.   Is it the same way in your business?  Do you often do so many things behind the scenes that your customers have no idea how hard you're working for them?  Do they know the expertise it takes to get the job done right - or do they think they can do just as good a job as you can, without any education or training at all?  Do they know that there is a cost (often a very high one) of doing business properly?   Think about this:  when an attorney charges a large amount of money to bring a criminal or civil matter to trial for his or her client (and gets paid that large amount of money, whether or not the client wins or loses), does anyone even CONSIDER asking for money back if the trial takes less time to complete than anticipated?  Especially if the client wins?  Of course not!  This is because everyone knows the extent of the training and expertise necessary to a) go to trial, b) competently represent clients, and c) win.  The client is usually so happy at having been represented at all - and when they’re successfully represented and win the case, they’re even happier - that the thought of asking for money back never even enters their mind!   Lawyers have done an excellent job of showing just how much work goes into becoming a lawyer.  Have we done as good a job in our industry?  If not, we need to do a better job of educating our clients and potential clients.   Let’s do a few things to make it clear to our clients exactly how much value we bring to the table:   1. Let our clients know how much education we received to get our licenses - and then how much continuing education we receive (mandatory or not) to continue to improve our skills and value.  We could proudly display our educational documents on our walls, as lawyers do; or list our additional education, degrees and designations on our marketing materials.  Even if people don’t know exactly what all those initials stand for, they know it stands for something - usually a higher level of education and commitment to knowledge.

    2. Let our clients know what we’re handling behind the scenes, so they don’t have to be concerned with handling those details themselves.  In fact, we should list these items up front in our sales presentations to clients.  We don’t have to inundate them with details, but we should at least be mentioning/listing these items so they know all that’s going on in their transaction.

    3. Let our clients know not only what costs we incur on their behalf, but the fact that there is a cost of doing business every day, regardless of which client is being served at that particular moment.  If you have educational fees, licensing fees, certification fees, insurance and other costs, you can diplomatically mention that there is a cost of doing business - but that this is what allows you to fully and expertly work on their behalf and/or represent their best interests.  If you didn’t have all your education and other “business ducks in a row”, you couldn’t be in business at all, nor could you competently, legally and ethically serve your clients.   This same type of situation arose once for me when I was on a real estate listing presentation.  The potential client asked me, “If our home sells qu

    Should we Believe the Experts? (Part III)
    Should we believe the experts in science? In science, the predictions made by Sir Rayleigh and Lord Kelvin on heavier-than-air flying provide two famous examples of misguided intuition.John William Strutt Lord Rayleigh (1842-1919) was a leading British physicist. In 1876 he was elected as President of the London Mathematical Society. In 1879, he was appointed as the second Cavendish professor of experimental physics at Cambridge (the first was the famed James Clerk Maxwell). In 1905 Sir Rayleigh was elected President of the Royal Society. In 1908, he became chancellor of Cambridge University. Sir Rayleigh is perhaps most known for the discovery of the inert gas argon in 1895, which earned him the 1904 Nobel Prize in phys
    client (and gets paid that large amount of money, whether or not the client wins or loses), does anyone even CONSIDER asking for money back if the trial takes less time to complete than anticipated?  Especially if the client wins?  Of course not!  This is because everyone knows the extent of the training and expertise necessary to a) go to trial, b) competently represent clients, and c) win.  The client is usually so happy at having been represented at all - and when they’re successfully represented and win the case, they’re even happier - that the thought of asking for money back never even enters their mind!   Lawyers have done an excellent job of showing just how much work goes into becoming a lawyer.  Have we done as good a job in our industry?  If not, we need to do a better job of educating our clients and potential clients.   Let’s do a few things to make it clear to our clients exactly how much value we bring to the table:   1. Let our clients know how much education we received to get our licenses - and then how much continuing education we receive (mandatory or not) to continue to improve our skills and value.  We could proudly display our educational documents on our walls, as lawyers do; or list our additional education, degrees and designations on our marketing materials.  Even if people don’t know exactly what all those initials stand for, they know it stands for something - usually a higher level of education and commitment to knowledge.

    2. Let our clients know what we’re handling behind the scenes, so they don’t have to be concerned with handling those details themselves.  In fact, we should list these items up front in our sales presentations to clients.  We don’t have to inundate them with details, but we should at least be mentioning/listing these items so they know all that’s going on in their transaction.

    3. Let our clients know not only what costs we incur on their behalf, but the fact that there is a cost of doing business every day, regardless of which client is being served at that particular moment.  If you have educational fees, licensing fees, certification fees, insurance and other costs, you can diplomatically mention that there is a cost of doing business - but that this is what allows you to fully and expertly work on their behalf and/or represent their best interests.  If you didn’t have all your education and other “business ducks in a row”, you couldn’t be in business at all, nor could you competently, legally and ethically serve your clients.   This same type of situation arose once for me when I was on a real estate listing presentation.  The potential client asked me, “If our home sells qu

    How Multi-Millionaire Business Owners Make Their Business Work - So They Don't Have To
    Picture this…The typical business owner starts a business. Usually it’s just them by themselves or maybe one or two other people.They do a great job. As the number of staff is small everyone is working together and they are getting things done.They become successful and it’s time to employ some more people.A couple more people are employed – but some cracks start to appear.As the business employs some more staff – the cracks become wider and wider.Soon the business owner notices that there’s not much money being made by the business.There’s staff problems.There may be some customers complaining. Some customers may even be lost.Things just aren’t working anymore.The business ‘plateaus
    ents exactly how much value we bring to the table:   1. Let our clients know how much education we received to get our licenses - and then how much continuing education we receive (mandatory or not) to continue to improve our skills and value.  We could proudly display our educational documents on our walls, as lawyers do; or list our additional education, degrees and designations on our marketing materials.  Even if people don’t know exactly what all those initials stand for, they know it stands for something - usually a higher level of education and commitment to knowledge.

    2. Let our clients know what we’re handling behind the scenes, so they don’t have to be concerned with handling those details themselves.  In fact, we should list these items up front in our sales presentations to clients.  We don’t have to inundate them with details, but we should at least be mentioning/listing these items so they know all that’s going on in their transaction.

    3. Let our clients know not only what costs we incur on their behalf, but the fact that there is a cost of doing business every day, regardless of which client is being served at that particular moment.  If you have educational fees, licensing fees, certification fees, insurance and other costs, you can diplomatically mention that there is a cost of doing business - but that this is what allows you to fully and expertly work on their behalf and/or represent their best interests.  If you didn’t have all your education and other “business ducks in a row”, you couldn’t be in business at all, nor could you competently, legally and ethically serve your clients.   This same type of situation arose once for me when I was on a real estate listing presentation.  The potential client asked me, “If our home sells qu

    Eliminating Business Debt
    Whether you’re a large, limited company falling behind on your bills, or the sole trader of a small business that hasn’t paid themselves in months, there is one common ground which they both share, business debt is dragging you down and needs to be eliminated.Every business faces financial difficulties at one point or another, no matter their size. Ignoring such difficulties and pretending they don’t exist is not going to make the situation better. A strong strategy at the beginning stages of troubling times is the absolute best plan of action.There are many options available to help you to get out of debt, differing with the extent of the difficulties. Limited companies may repay their bills via a CVA (Company Voluntary Arrangement). T
    isting these items so they know all that’s going on in their transaction.

    3. Let our clients know not only what costs we incur on their behalf, but the fact that there is a cost of doing business every day, regardless of which client is being served at that particular moment.  If you have educational fees, licensing fees, certification fees, insurance and other costs, you can diplomatically mention that there is a cost of doing business - but that this is what allows you to fully and expertly work on their behalf and/or represent their best interests.  If you didn’t have all your education and other “business ducks in a row”, you couldn’t be in business at all, nor could you competently, legally and ethically serve your clients.   This same type of situation arose once for me when I was on a real estate listing presentation.  The potential client asked me, “If our home sells quickly, will you reduce your commission?”  I replied, “No, just as my commission will not increase if your home takes longer than anticipated to sell, it also doesn’t decrease if it sells quickly.  My commission is a set fee, no matter how long it takes.  Does that sound fair?”  They answered, “Yes!”  (Once they realized that I was also being fair to them and willing to do a LOT more work if necessary, for no more cost, they were fine with the fixed fee.)  I then added, “However, allow me to explain all the other ways I serve my clients during our time together...”  I then went on to explain all the other things I did, which further justified the fee in their minds.  They signed the listing agreement, I went on to sell the house for them, and everyone was happy. Clients just want to be treated fairly; however, like all of us, they are human.  They just don’t see the other side when they are looking at the issue from their side.  Help them to:   a) see your side; put them in your shoes - or the shoes of another party in the transaction, which will help negotiations go more smoothly;

    b) realize you're being fair to them (and it will help them realize they have to be fair to you); and

    c) see the FULL value you bring to the table   That being said, remember that all of this depends on your actually being VERY competent, VERY knowledgeable, and VERY fair to them.  If you do this - and then let your clients know by your every word and action that you are a professional, are working on their behalf and are being fair to them - you will not have a problem justifying your fees.

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