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    Instant Profit Booster - Great Customer Service
    When I worked in the food service industry some years ago, I got a first hand look at customer service and profits. Not to toot my own horn – but there I successfully handled a customer complaint and referred the customer to one of my bosses for continued service. Later I discovered the lady called back (after dealing with my boss) and complained about how he handled it, then congratulated me!I was stunned! Partly because my superior showed a lower level of service than his humble peon, mostly because she said she'd never come back into the restaurant. And she never did.So what is customer service? The successful management of customer orders, questions, and complaints pretty much sums up customer service. Most managers think of customer service, support, care, as what happens when a customer has a complaint, but that's only part of it. Great customer service means great products, sales reps, and support too. It's a combination of many things.And successful (or unsuccessful) customer service can make or break your profit margin. Customers who aren't happy, won't return. They'll also tell other people about their t
    eople accuse me of being an “Eeyore” on this subject because I over-think potential calamities.

    It is true that I spend a great deal of time exploring what could go wrong. I ask myself a number of questions:
    * What technology issues could pop up?
    * What questions might the audience ask?
    * What would a heckler say?
    * Are there any electrical wires to trip over?
    * What health problems could someone in the audience have during presentation?
    I explore these potential dangers not because I am a pessimist, but because the more emergencies I envision, the less likely the sprites are to surprise me.

    Protect
    Once you have identified a potential challenge, you should Protect yourself from it by devising a solution. You should then protect yourself again by devising a solution for the solution. You should ask yourself, “What’s the backup plan?” Then ask yourself, “What’s the backup plan for the backup plan?” Finally, ask yourself, “What’s the backup plan for the backup backup plan?”

    For example, consider technology issues and ask yourself, “What if the laptop crashed?” Then determine to bring backup overhead slides just in case. Next ask yourself, “What if the overhead projector light bulb blows?”

    7-Step Chiropractic Office Billing Precision Software For Result-Driven Patient Care Plan
    "Integrated patient relationship management and billing technologies have uniquely addressed horrendous complexities of financial care plan management and became indispensable in building large volume practices," says Dr. Brian Capra, a practicing Doctor of Chiropractic and Director at Advanced Chiropractic in New Jersey.Financial care plan helps the patient to afford the care while establishing a guaranteed cash flow to the provider. The concept of financial care plan is based on a relative cost difference for the same service during the plan period and outside of it. The patient guarantees lower fee for each service encounter by committing to higher number of service encounters.Financial care plan plays an important role in patient relationship management as it improves the perception of service cost-benefit, because without the plan, the cost for the same service would be higher. Therefore, it is important to track the plan for each patient and, upon reaching the end of the plan, immediately charge the regular (higher) fee.But tracking multiple patient care plans becomes difficult upon reaching large numbers
    In Medieval times people believed that when mischievous sprites heard you wish for something they would make the opposite happen. Many show biz professionals still believe in them. I can attest to their existence. I have seen them in action.

    One time, when I was attending an American Society for Training and Development International Conference and Exposition, a featured speaker began by saying that this opportunity to present in front of his/her colleagues was the completion of a lifelong dream. It was a bad choice of words. The audience responded enthusiastically. The sprites responding by freezing the presenter’s laptop.

    The presenter apologized and asked permission to reboot. As the computer tried to recover, the presenter stalled. 10,000 people waited … and waited … and waited. After 10 minutes and a different computer hookup, the presentation finally began.

    I had been forgiving up to that point. After all, the sprites can attack anyone. It is what occurred next that astounded me. The presenter could have continued without waiting for the PowerPoint to reload, but had not prepared for a sprite attack.

    I’ve seen the sprites attack other presenters too. At the 2002 ASTD conference a famous presenter was discussing the proper usage of PowerPoint slides. Again the sprites pounced. There was a misspelling on a slide and a participant told the presenter so. The presenter interrupted the presentation and changed the slide as the entire audience waited. The sprite no doubt laughed.

    In 2003 I was the presenter attacked. As I began a discussion of the distractions cell phones cause during modern training programs, a sprite commanded my computer to download software. I was forced to, like those presenters before me, halt my presentation and deal with a sprite.

    All three examples are true. All put the presenter on the spot. All inconvenienced the audience. All were avoidable. In this article, I hope to help you outsmart the sprites by examining the extensive preparations show biz professionals practice. In fact the acronym for those preparations is P.R.E.P.A.R.E. We will discuss each of the steps in the acronym sequentially, beginning with Plan.

    Plan The Plan is the most critical part of any performance but the least noticed by the audience. To gain insight into the length Hollywood goes when planning a movie, consider the current movie phenomenon The Lord of the Rings. The extended DVD version of The Fellowship of the Ring features hours of material showcasing the years of planning that went into that production including concept development, scripting, storyboarding, scenic selection, character development, music creation and actor casting. All these details added to the success of the film. Any one of them handled poorly could have ruined it.

    Presentations, although not as involved, still require planning. That planning often starts with a concept that is developed into a script. I realize that some presenters prefer an outline. Outlines do offer spontaneity. But what they lack is specificity. A show biz production contains a myriad of details not readily apparent in an outline. The very act of scripting places a discipline on the performance that cannot be obtained in any other way.

    For an example where the stakes can literally be life or death, consider the legal profession. Lawyers script their opening and closing arguments, witnesses script their testimony, and judges script the explanations of their rulings. They plan what they will say in the courtroom so that it will be factually correct and logically thought through.

    Scripting forces you to determine exactly what you mean, how what you mean connects with what you’ve already said, and how what you will say leads inevitably to a grand finale where every detail of the performance connects. So therefore, the first step in foiling the sprites is to capture it all on paper.

    Rehearse In entertainment you can spot the true professionals. They Rehearse so much that they look unrehearsed. They “flow.” Flow occurs when you know something so completely that concentration is no longer required (much like our daily commutes: we’ve rehearsed that drive for months).

    Constant, repetitious, mind-numbing rehearsal beyond endurance is the price performers pay to achieve flow. They examine the script line by line to plot the logistics of the performance. They determine where the props should be placed, how each item and person will get from point “A” to point “B” and correct disconnects in the script. These run-throughs, although tedious and time consuming, eliminate many of the flaws that attract sprites. As a result the performer becomes one with the presentation.

    Explore With practice and repetition behind you and flow in front of you, the sprites must seek another opening. They look for the unexpected. Accordingly, you should take time to Explore all the potential unplanned challenges. Some people accuse me of being an “Eeyore” on this subject because I over-think potential calamities.

    It is true that I spend a great deal of time exploring what could go wrong. I ask myself a number of questions:
    * What technology issues could pop up?
    * What questions might the audience ask?
    * What would a heckler say?
    * Are there any electrical wires to trip over?
    * What health problems could someone in the audience have during presentation?
    I explore these potential dangers not because I am a pessimist, but because the more emergencies I envision, the less likely the sprites are to surprise me.

    Protect
    Once you have identified a potential challenge, you should Protect yourself from it by devising a solution. You should then protect yourself again by devising a solution for the solution. You should ask yourself, “What’s the backup plan?” Then ask yourself, “What’s the backup plan for the backup plan?” Finally, ask yourself, “What’s the backup plan for the backup backup plan?”

    For example, consider technology issues and ask yourself, “What if the laptop crashed?” Then determine to bring backup overhead slides just in case. Next ask yourself, “What if the overhead projector light bulb blows?”

    Enron Commodity Trading was Not Original
    If one were to go an annual report for El Paso Energy from 2000; they would find on page 11 of the shareholders report a picture of their 80,000 square foot trading floor, with 700 merchant staff. Enron many thought had in fact originated this; once upon a time claiming to be the largest in the world energy trading floor. So it was not new for Enron have come up with the concept, yes as far as trading floors for energy were concerned they did build a bigger one. It was not totally innovative for them to have more traders at that point, not even very innovative to trade other things like; lumber futures to Del Webb or Pulte Homes or US Homes, or bandwidth or water rights on top of their oil and gas trading and pipeline over capacity.Trading the raw energy itself had been done before and so had the trading of environmental credits and contracts. That is an obvious and viable way to reduce pollution through free enterprise proven efficiencies. The El Paso –Merchant Energy Group’s 2000 earnings before taxes was 960 million, 1999 it was 329 million and in 1998 it exceeded 293 million. That group traded LNG, Power generation, financi
    ussing the proper usage of PowerPoint slides. Again the sprites pounced. There was a misspelling on a slide and a participant told the presenter so. The presenter interrupted the presentation and changed the slide as the entire audience waited. The sprite no doubt laughed.

    In 2003 I was the presenter attacked. As I began a discussion of the distractions cell phones cause during modern training programs, a sprite commanded my computer to download software. I was forced to, like those presenters before me, halt my presentation and deal with a sprite.

    All three examples are true. All put the presenter on the spot. All inconvenienced the audience. All were avoidable. In this article, I hope to help you outsmart the sprites by examining the extensive preparations show biz professionals practice. In fact the acronym for those preparations is P.R.E.P.A.R.E. We will discuss each of the steps in the acronym sequentially, beginning with Plan.

    Plan The Plan is the most critical part of any performance but the least noticed by the audience. To gain insight into the length Hollywood goes when planning a movie, consider the current movie phenomenon The Lord of the Rings. The extended DVD version of The Fellowship of the Ring features hours of material showcasing the years of planning that went into that production including concept development, scripting, storyboarding, scenic selection, character development, music creation and actor casting. All these details added to the success of the film. Any one of them handled poorly could have ruined it.

    Presentations, although not as involved, still require planning. That planning often starts with a concept that is developed into a script. I realize that some presenters prefer an outline. Outlines do offer spontaneity. But what they lack is specificity. A show biz production contains a myriad of details not readily apparent in an outline. The very act of scripting places a discipline on the performance that cannot be obtained in any other way.

    For an example where the stakes can literally be life or death, consider the legal profession. Lawyers script their opening and closing arguments, witnesses script their testimony, and judges script the explanations of their rulings. They plan what they will say in the courtroom so that it will be factually correct and logically thought through.

    Scripting forces you to determine exactly what you mean, how what you mean connects with what you’ve already said, and how what you will say leads inevitably to a grand finale where every detail of the performance connects. So therefore, the first step in foiling the sprites is to capture it all on paper.

    Rehearse In entertainment you can spot the true professionals. They Rehearse so much that they look unrehearsed. They “flow.” Flow occurs when you know something so completely that concentration is no longer required (much like our daily commutes: we’ve rehearsed that drive for months).

    Constant, repetitious, mind-numbing rehearsal beyond endurance is the price performers pay to achieve flow. They examine the script line by line to plot the logistics of the performance. They determine where the props should be placed, how each item and person will get from point “A” to point “B” and correct disconnects in the script. These run-throughs, although tedious and time consuming, eliminate many of the flaws that attract sprites. As a result the performer becomes one with the presentation.

    Explore With practice and repetition behind you and flow in front of you, the sprites must seek another opening. They look for the unexpected. Accordingly, you should take time to Explore all the potential unplanned challenges. Some people accuse me of being an “Eeyore” on this subject because I over-think potential calamities.

    It is true that I spend a great deal of time exploring what could go wrong. I ask myself a number of questions:
    * What technology issues could pop up?
    * What questions might the audience ask?
    * What would a heckler say?
    * Are there any electrical wires to trip over?
    * What health problems could someone in the audience have during presentation?
    I explore these potential dangers not because I am a pessimist, but because the more emergencies I envision, the less likely the sprites are to surprise me.

    Protect
    Once you have identified a potential challenge, you should Protect yourself from it by devising a solution. You should then protect yourself again by devising a solution for the solution. You should ask yourself, “What’s the backup plan?” Then ask yourself, “What’s the backup plan for the backup plan?” Finally, ask yourself, “What’s the backup plan for the backup backup plan?”

    For example, consider technology issues and ask yourself, “What if the laptop crashed?” Then determine to bring backup overhead slides just in case. Next ask yourself, “What if the overhead projector light bulb blows?”

    Product Positioning for Enterprise Software and Information Technology Companies
    Good marketing positioning is like good lying. No, we’re not suggesting that you lie when creating your company and product positioning. Anything but, in fact. But, it’s remarkable how much the properties of good positioning resemble the properties of a good lie.Like an effective lie, an effective positioning statement should be:1. Believable. A lie that no one believes is rather pointless, isn’t it? Well, the same is true of your company or product’s positioning. If it’s not believable, then it’s useless. Ensure that the key elements of your positioning statement are rooted in truth, and that the assertions that you’re making about your company’s or product’s capabilities will pass the sniff test of a jaded observer who has seen it all before when it comes to the outlandish statements that a lot of software and information technology companies insist on making.2. Consistent. A weak lie won’t stand up to scrutiny when judged on its consistency. Internal consistency – that is, ensuring that the various elements of the lie, or positioning statement, are not in direct conflict with one another - is very
    features hours of material showcasing the years of planning that went into that production including concept development, scripting, storyboarding, scenic selection, character development, music creation and actor casting. All these details added to the success of the film. Any one of them handled poorly could have ruined it.

    Presentations, although not as involved, still require planning. That planning often starts with a concept that is developed into a script. I realize that some presenters prefer an outline. Outlines do offer spontaneity. But what they lack is specificity. A show biz production contains a myriad of details not readily apparent in an outline. The very act of scripting places a discipline on the performance that cannot be obtained in any other way.

    For an example where the stakes can literally be life or death, consider the legal profession. Lawyers script their opening and closing arguments, witnesses script their testimony, and judges script the explanations of their rulings. They plan what they will say in the courtroom so that it will be factually correct and logically thought through.

    Scripting forces you to determine exactly what you mean, how what you mean connects with what you’ve already said, and how what you will say leads inevitably to a grand finale where every detail of the performance connects. So therefore, the first step in foiling the sprites is to capture it all on paper.

    Rehearse In entertainment you can spot the true professionals. They Rehearse so much that they look unrehearsed. They “flow.” Flow occurs when you know something so completely that concentration is no longer required (much like our daily commutes: we’ve rehearsed that drive for months).

    Constant, repetitious, mind-numbing rehearsal beyond endurance is the price performers pay to achieve flow. They examine the script line by line to plot the logistics of the performance. They determine where the props should be placed, how each item and person will get from point “A” to point “B” and correct disconnects in the script. These run-throughs, although tedious and time consuming, eliminate many of the flaws that attract sprites. As a result the performer becomes one with the presentation.

    Explore With practice and repetition behind you and flow in front of you, the sprites must seek another opening. They look for the unexpected. Accordingly, you should take time to Explore all the potential unplanned challenges. Some people accuse me of being an “Eeyore” on this subject because I over-think potential calamities.

    It is true that I spend a great deal of time exploring what could go wrong. I ask myself a number of questions:
    * What technology issues could pop up?
    * What questions might the audience ask?
    * What would a heckler say?
    * Are there any electrical wires to trip over?
    * What health problems could someone in the audience have during presentation?
    I explore these potential dangers not because I am a pessimist, but because the more emergencies I envision, the less likely the sprites are to surprise me.

    Protect
    Once you have identified a potential challenge, you should Protect yourself from it by devising a solution. You should then protect yourself again by devising a solution for the solution. You should ask yourself, “What’s the backup plan?” Then ask yourself, “What’s the backup plan for the backup plan?” Finally, ask yourself, “What’s the backup plan for the backup backup plan?”

    For example, consider technology issues and ask yourself, “What if the laptop crashed?” Then determine to bring backup overhead slides just in case. Next ask yourself, “What if the overhead projector light bulb blows?”

    Pre Employment Drug Screening
    Pre employment drug screening is absolutely essential. An employee's background check is always considered as the first line of assurance in the hiring process. The essential tools for this screening are pre-employment background screening, drug screening, employment verification, etc.Employee drug testing programs help to protect the health and safety of all employees, and palliate the costs associated with having drug abusers on the payroll. This helps to provide early identification and the ability to refer employees with substance abuse problems for treatment. The programs that are integrated with drug education and treatment not prove to be an effective way of managing substance abuse, but also a valuable tool in achieving positive employee relations, delivering significant cost savings, and providing corporations with a competitive advantage.However, this type of testing does not go without controversy. The problems that are directly attributed due to substance abuse are rising causing employee turnover, absenteeism, tardiness, on-the-job accidents, health benefit utilization and costs, workers compensation claim
    eady said, and how what you will say leads inevitably to a grand finale where every detail of the performance connects. So therefore, the first step in foiling the sprites is to capture it all on paper.

    Rehearse In entertainment you can spot the true professionals. They Rehearse so much that they look unrehearsed. They “flow.” Flow occurs when you know something so completely that concentration is no longer required (much like our daily commutes: we’ve rehearsed that drive for months).

    Constant, repetitious, mind-numbing rehearsal beyond endurance is the price performers pay to achieve flow. They examine the script line by line to plot the logistics of the performance. They determine where the props should be placed, how each item and person will get from point “A” to point “B” and correct disconnects in the script. These run-throughs, although tedious and time consuming, eliminate many of the flaws that attract sprites. As a result the performer becomes one with the presentation.

    Explore With practice and repetition behind you and flow in front of you, the sprites must seek another opening. They look for the unexpected. Accordingly, you should take time to Explore all the potential unplanned challenges. Some people accuse me of being an “Eeyore” on this subject because I over-think potential calamities.

    It is true that I spend a great deal of time exploring what could go wrong. I ask myself a number of questions:
    * What technology issues could pop up?
    * What questions might the audience ask?
    * What would a heckler say?
    * Are there any electrical wires to trip over?
    * What health problems could someone in the audience have during presentation?
    I explore these potential dangers not because I am a pessimist, but because the more emergencies I envision, the less likely the sprites are to surprise me.

    Protect
    Once you have identified a potential challenge, you should Protect yourself from it by devising a solution. You should then protect yourself again by devising a solution for the solution. You should ask yourself, “What’s the backup plan?” Then ask yourself, “What’s the backup plan for the backup plan?” Finally, ask yourself, “What’s the backup plan for the backup backup plan?”

    For example, consider technology issues and ask yourself, “What if the laptop crashed?” Then determine to bring backup overhead slides just in case. Next ask yourself, “What if the overhead projector light bulb blows?”

    Spike TV - Know Your Audience
    What do Klingons, giant rubber bands, and monster trucks all have in common? They hold the fascination of every male on the planet - and they make frequent appearances on Spike TV. Spike TV, which totes itself as a network for men, is the perfect example of the power of knowing your audience and giving them what they want.In one week of watching Spike TV you can expect to see poker, ultimate fighting, demolition derbies, cop shows, kung fu movies, school bus figure eight racing, pyrotechnic explosions, Klingons, customized cars, Chairman Tamori, giant rubber bands, sports superstars, Captain James T. Kirk, video game awards, Japanese trivia shows, dating competitions, MacGyver, and monster trucks. And that is only a partial list of what Spike TV offers men.When it comes to your small or home business, knowing your audience, giving them what they want, and letting them know it's there for the buying are essential steps to establishing a consistent income.Knowing Your Audience the Spike TV WayThe creators of Spike TV saw an opportunity in the television industry to create a network marketed toward a huge, a
    eople accuse me of being an “Eeyore” on this subject because I over-think potential calamities.

    It is true that I spend a great deal of time exploring what could go wrong. I ask myself a number of questions:
    * What technology issues could pop up?
    * What questions might the audience ask?
    * What would a heckler say?
    * Are there any electrical wires to trip over?
    * What health problems could someone in the audience have during presentation?
    I explore these potential dangers not because I am a pessimist, but because the more emergencies I envision, the less likely the sprites are to surprise me.

    Protect
    Once you have identified a potential challenge, you should Protect yourself from it by devising a solution. You should then protect yourself again by devising a solution for the solution. You should ask yourself, “What’s the backup plan?” Then ask yourself, “What’s the backup plan for the backup plan?” Finally, ask yourself, “What’s the backup plan for the backup backup plan?”

    For example, consider technology issues and ask yourself, “What if the laptop crashed?” Then determine to bring backup overhead slides just in case. Next ask yourself, “What if the overhead projector light bulb blows?” Then resolve to bring an extra light bulb with you. Finally ask yourself, “What if that light doesn’t work?” Then learn to present without your slides just in case.

    Here’s an example from my own experience. In My Training With A Beat presentation, I demonstrate the various uses for music in learning environments. Without music there can be no presentation. I have protected my clients (and myself) by integrating the music into the PowerPoint presentation. I then travel with the music on a backup CD-ROM and a back-up audiocassette. As an extra precaution, I have recorded the music onto a VHS tape so that, even if all the usual audio channels are unavailable to me, I can play the music on a TV. On the remote chance that all these mediums should become demagnetized, I also carry several emergency musical CDs.

    Accept
    In improv training, comedians are taught to welcome the unexpected, to treat sprite surprises as gifts. These gifts lead to new discoveries. I will never forget the time, as a magician performing the linking rings (eight rings link and unlink at will), a mike stand got in the way. Much to my surprise, the sprites linked a ring to the mike stand! Even more surprising was the audience reaction. They applauded! That bit immediately became a part of my act.

    It is an axiom among magicians that the magician has greater power because the audience never knows what is coming. Chances are that when something unexpected happens, the audience will, as they did with my link to the mike stand, regard the occurrence as planned. This fact gives the performer a decided advantage. If you Accept whatever happens as a gift, the audience will likely never know the sprites struck.

    React
    Accepting is not the same as compliance. Even when something unexpected occurs, you should still take charge. React with an aura of confidence knowing that you are prepared. Ironically, the amount of preparation you have engaged in will rebound to your advantage. Your client will be impressed by the amount of preparation you went to the deliver for them. In this perverse sense you should welcome the sprites. Your reaction to their mischief will only make you look more professional.

    Enjoy
    You’ve planned, rehearsed, explored, protected, accepted and reacted. The final step is to simply Enjoy whatever happens. You control the dynamic so relax and place your focus where it belongs, on your audience. This focus will drive the sprites crazy.

    A Show Biz Tradition
    So, remember to P-R-E-P-A-R-E. And as a wish for luck (and in case the sprites are listening), break a leg!

    Visit Lenn on line at www.offbeattraining.com lennmillbower@offbeattraining.com

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