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Casual Articles - Cliche-Ladened Presentations
Customer Service Tips - Serving Without Burnout
Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.Write down the statement, "I have to satisfy all my customers all the time, and that means..."EXAMPLE: "I have to satisfy all my customers, and that means that I need to accede to all of their requests. Since
eopCustomer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.Write down the statement, "I have to satisfy all my customers all the time, and that means..."EXAMPLE: "I have to satisfy all my customers, and that means that I need to accede to all of their requests. Since
Building Company Culture
One has to wonder, in light of recent and past news highlighting companies and universities facing lawsuits for discrimination charges, what kind of professional culture these corporations and institutions are building within their ranks. Where is the “zero tolerance” policy? When my employees assemble each month for our staff meeting, everyone has the opportunity to view our company’s culture up close. This is the time that administration also reinforces company policies, procedures, and changes to the workplace. Further clarification on policies is then available to our employees through our in
Do you know peoplOne has to wonder, in light of recent and past news highlighting companies and universities facing lawsuits for discrimination charges, what kind of professional culture these corporations and institutions are building within their ranks. Where is the “zero tolerance” policy? When my employees assemble each month for our staff meeting, everyone has the opportunity to view our company’s culture up close. This is the time that administration also reinforces company policies, procedures, and changes to the workplace. Further clarification on policies is then available to our employees through our in
Transparency in Online Transactions
In these days of every increasing demand and competition, there is a considerable choice available to the cautious consumer. People have the choice of various types of media, if they are looking to shop for any particular product.Looking at the various types of media, we realise just how large the choices are for anyone venturing into buying or selling something. At the same time, there is the factor of convenience. It wasn’t so long ago, when the customer either went to the shops, to buy, or looked in the local or national press, to browse through the classified and commercial advertiseme
you know peopIn these days of every increasing demand and competition, there is a considerable choice available to the cautious consumer. People have the choice of various types of media, if they are looking to shop for any particular product.Looking at the various types of media, we realise just how large the choices are for anyone venturing into buying or selling something. At the same time, there is the factor of convenience. It wasn’t so long ago, when the customer either went to the shops, to buy, or looked in the local or national press, to browse through the classified and commercial advertiseme
Career Change Principle #1 — The Best Time to Pursue Your Dream Job Is 20 Years Ago and Today
It’s time to make a dramatic career change — to your dream job! If you don’t jump out of bed every work day when the alarm goes off eager to do some work, you are likely not all that enthusiastic about your job.Perhaps you complain, roll over, and contemplate whether you can get away with calling in sick for the third time this month. In this case, it is quite clear that you need to find something more challenging and satisfying. A dream job will do the trick.Here’s the bottom line: The best time to pursue your dream career is twenty years ago and today!You don’t necessarily
know peopIt’s time to make a dramatic career change — to your dream job! If you don’t jump out of bed every work day when the alarm goes off eager to do some work, you are likely not all that enthusiastic about your job.Perhaps you complain, roll over, and contemplate whether you can get away with calling in sick for the third time this month. In this case, it is quite clear that you need to find something more challenging and satisfying. A dream job will do the trick.Here’s the bottom line: The best time to pursue your dream career is twenty years ago and today!You don’t necessarily
Is MLM Wealth - TRUE Wealth?
Most people today live on credit. Average incomes have risen 72% over the past decade, and yet personal debt is up 123%. Unbelievably, interest rates on deposits are at a 40-year low...but interest rates on credit cards is an astronomical 18-27%. It’s no wonder the average person falls into a never-ending trap of debt. In fact, the average person will never get out of debt.If you find yourself caught in that vicious cycle, It’s Time For A Change.In the past I have done an entire training program on this subject titled “Straight talk to Network Marketers regarding Wealth” I o
w peopMost people today live on credit. Average incomes have risen 72% over the past decade, and yet personal debt is up 123%. Unbelievably, interest rates on deposits are at a 40-year low...but interest rates on credit cards is an astronomical 18-27%. It’s no wonder the average person falls into a never-ending trap of debt. In fact, the average person will never get out of debt.If you find yourself caught in that vicious cycle, It’s Time For A Change.In the past I have done an entire training program on this subject titled “Straight talk to Network Marketers regarding Wealth” I o
If You Own A Website For A Brick And Mortar Store Or An Online Business - You Must Read This
Businesses spend fortunes, large and small to develop websites and then they proceed to hide behind them. Whose dumb idea is that? I don't understand it and neither do millions of consumers. I've been selling, sales managing and training salespeople for over 35 years.In my opinion one of the key elements of any sale is 'trust'. With many websites I find that trust is seriously lacking. Sure they have heaps of testimonials but in so many cases a visitor to the site will have no idea of who actually owns the business and who they can contact if they require more specific inf
eople who talk in
Businesses spend fortunes, large and small to develop websites and then they proceed to hide behind them. Whose dumb idea is that? I don't understand it and neither do millions of consumers. I've been selling, sales managing and training salespeople for over 35 years.In my opinion one of the key elements of any sale is 'trust'. With many websites I find that trust is seriously lacking. Sure they have heaps of testimonials but in so many cases a visitor to the site will have no idea of who actually owns the business and who they can contact if they require more specific inf
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