unrelated issue such as issues with their manager, general working environment or home issues.

My answer to a “Do we have to be here?” has always been “Certainly not, I’d like you to be here, why do you feel this way?” Invari

It’s something probably everyone in training or who has trained someone has come across at some point or another, an occupational hazard so to speak! Most people (And I’m including myself on this) take it a little personally to begin with. You’ve geared up for your training session, prepared well, stood at the front of the room with a big welcoming smile on your face only to faced with a sea of unfriendly glares straight back at you. Or, the ultra friendly “Do we have to be here?” or “How long is this going to take?” Ouch! And after we try so hard! After all, we are trying to help people, surely they should be grateful!? I jest of course but there are you few ways you can survive the first five minutes difficult behaviours

First comments are not for you: When a participant comes in to the room and immediately fires a comment like the ones above, it is almost never aimed it you, it is usually because of an unrelated issue such as issues with their manager, general working environment or home issues.

My answer to a “Do we have to be here?” has always been “Certainly not, I’d like you to be here, why do you feel this way?” Invaria

in with. You’ve geared up for your training session, prepared well, stood at the front of the room with a big welcoming smile on your face only to faced with a sea of unfriendly glares straight back at you. Or, the ultra friendly “Do we have to be here?” or “How long is this going to take?” Ouch! And after we try so hard! After all, we are trying to help people, surely they should be grateful!? I jest of course but there are you few ways you can survive the first five minutes difficult behaviours

First comments are not for you: When a participant comes in to the room and immediately fires a comment like the ones above, it is almost never aimed it you, it is usually because of an unrelated issue such as issues with their manager, general working environment or home issues.

My answer to a “Do we have to be here?” has always been “Certainly not, I’d like you to be here, why do you feel this way?” Invari

Do we have to be here?” or “How long is this going to take?” Ouch! And after we try so hard! After all, we are trying to help people, surely they should be grateful!? I jest of course but there are you few ways you can survive the first five minutes difficult behaviours

First comments are not for you: When a participant comes in to the room and immediately fires a comment like the ones above, it is almost never aimed it you, it is usually because of an unrelated issue such as issues with their manager, general working environment or home issues.

My answer to a “Do we have to be here?” has always been “Certainly not, I’d like you to be here, why do you feel this way?” Invari

first five minutes difficult behaviours

First comments are not for you: When a participant comes in to the room and immediately fires a comment like the ones above, it is almost never aimed it you, it is usually because of an unrelated issue such as issues with their manager, general working environment or home issues.

My answer to a “Do we have to be here?” has always been “Certainly not, I’d like you to be here, why do you feel this way?” Invari

unrelated issue such as issues with their manager, general working environment or home issues.

My answer to a “Do we have to be here?” has always been “Certainly not, I’d like you to be here, why do you feel this way?” Invariably, the real issue will come out and then I can work at the base issue (which is usually something really simple, with an equally simple solution!) Works every time, it’s a clich? and it may take some time to get used to it but, don’t take it personally!