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    ISO 9001 and Total Quality Management
    Total Quality ManagementTotal Quality Management, or TQM, has become one of the most frequently discussed topics in current business literature. Because of the competitive pressures created by Japanese companies, quality became a competitive weapon in the 1980s in most industries. Its role in economic life seems to be attaining a new level in the 1990s; in some industries, such as the automotive industry, quality no longer seems to be a competitive weapon, but rather a prerequisite to survival.Competitive pressures of the 1980s and 1990s have been felt most strongly in the major industries that are dominated by very large firms. Large U.S. corporations were the first to feel the impact of international competition
    e there to support you!

    Blooper #4: Spelling errors on your slides

    Imagine sitting in a formal business presentation with a presentation slide like this:

    In the gamming industry…?Microfsoft?Upluft and Profit?Generated an annual revenue of $1.000000 dollars (huh???!!!)?Curent Maket size of 30 billion people

    Ok, you get my point. When you have these glaring spelling mistakes in your slides, here’s the image you are portraying to your au

    A Day in the Life of a Freelance Copywriter
    Ever wanted a job where you could spend all day, every day, writing clever and inspiring prose? Yes? Well don’t become a freelance copywriter!Don’t get me wrong, it’s a great job, and for some of us it’s a calling that won’t be denied. And you definitely do get to write clever and inspiring prose. It’s just that you don’t do it all day, every day. In fact, when you sit down at the end of the day and think about what you’ve done, the percentage of time spent writing is surprisingly low.So what does a freelance copywriter do other than write copy? Well, basically, they run a business. This article discusses 11 daily rituals involved with running a freelance website copywriting or advertising copywriting business (oth
    Blooper #1: Not telling us why we should listen to you

    Never assume that just because you have an audience, we are obliged to listen to you. We may love you (that’s why we came in the first place) but never take advantage of the trust we have for you. It is an extreme turn-off when the audience has to do the work i.e. figure out how your presentation is relevant to us. We are a bunch of selfish egomaniacs. We love ourselves so much! And we don’t care about your experiences unless it teaches us something that we can use for ourselves. So here’s a word of advice: If you want to share your experiences, please do. But always include a message, something that will benefit us, your beloved audience!

    Blooper #2: Ignoring us throughout your speech

    We get bored easily. Period. If you keep talking about you, you, you, you, you… we will switch off. We want to be part of your speech. We really do. Get us involved. It could be as simple as asking us a question. It gives us a chance to hear ourselves talk. It could be as simple as playing a mini game with us. It gets us up on our seat. Please entertain us! Make us love you. We really want to because if you keep ignoring our needs, we will do the same. Lucky for the speaker, he allowed us to ask questions at any point in his presentation and guess what, we did! In my opinion, that was his saving grace!

    Blooper #3: Going overtime

    No matter how good you are, never ever go over time!!! Unless we paid you thousands of dollars to teach us something and you are about to share with us the ultimate secret to earning another ten million. If you want your audience to love you, end earlier than expected! It tells us that you respect our time. It makes you special because most speakers don’t observe that. And guess what, the next time you give your presentation; we will be there to support you!

    Blooper #4: Spelling errors on your slides

    Imagine sitting in a formal business presentation with a presentation slide like this:

    In the gamming industry…?Microfsoft?Upluft and Profit?Generated an annual revenue of $1.000000 dollars (huh???!!!)?Curent Maket size of 30 billion people

    Ok, you get my point. When you have these glaring spelling mistakes in your slides, here’s the image you are portraying to your aud

    Small Town Entrepreneurship: 7 Tips to Get Started
    Q. We just moved to a very small town (less than ten thousand people) and I want to start an coffee shop business and also offer PC repair. How can I investigate and then promote this business?A. In a big city, you'll make decisions by numbers and neighborhoods. In a small town, you schmooze!On the surface, everyone will be friendly, optimistic and positive.Your challenge: Get below the surface and learn how business really gets done. You might consider asking a lot of questions before you disclose your own intentions. When residents say, "I wish we had a certain service," pay attention.1. Talk to others who have opened businesses recentl in this town.What challenges have they faced? Wha
    bout your experiences unless it teaches us something that we can use for ourselves. So here’s a word of advice: If you want to share your experiences, please do. But always include a message, something that will benefit us, your beloved audience!

    Blooper #2: Ignoring us throughout your speech

    We get bored easily. Period. If you keep talking about you, you, you, you, you… we will switch off. We want to be part of your speech. We really do. Get us involved. It could be as simple as asking us a question. It gives us a chance to hear ourselves talk. It could be as simple as playing a mini game with us. It gets us up on our seat. Please entertain us! Make us love you. We really want to because if you keep ignoring our needs, we will do the same. Lucky for the speaker, he allowed us to ask questions at any point in his presentation and guess what, we did! In my opinion, that was his saving grace!

    Blooper #3: Going overtime

    No matter how good you are, never ever go over time!!! Unless we paid you thousands of dollars to teach us something and you are about to share with us the ultimate secret to earning another ten million. If you want your audience to love you, end earlier than expected! It tells us that you respect our time. It makes you special because most speakers don’t observe that. And guess what, the next time you give your presentation; we will be there to support you!

    Blooper #4: Spelling errors on your slides

    Imagine sitting in a formal business presentation with a presentation slide like this:

    In the gamming industry…?Microfsoft?Upluft and Profit?Generated an annual revenue of $1.000000 dollars (huh???!!!)?Curent Maket size of 30 billion people

    Ok, you get my point. When you have these glaring spelling mistakes in your slides, here’s the image you are portraying to your au

    Deja Vu MCI to Qwest International Inc: Can this Corporate Marriage Survive?
    Current Situation:As of this writing, the MCI Board of Governors has given Verizon Communications Inc. one week to sweeten their $7.5 billion offer, otherwise they have no choice but to accept Qwest Communications’ $9.74 billion offer to purchase MCI Inc. If the Board does not receive a counter offer from Verizon Communications by May 3, 2005, then it will recommend its shareholders vote for Qwest’s offer. From all accounts (Noguchi Washington Post, 4/24/2005), Verizon is a stronger and more stable company with $71.3 billion versus $13.8 in 2004 revenue, 210,000 employees versus 42,000. Qwest carries more than $17 billion in debt and it plans to reduce its costs by $15 billion by cutting 15,000 employees after the merger
    involved. It could be as simple as asking us a question. It gives us a chance to hear ourselves talk. It could be as simple as playing a mini game with us. It gets us up on our seat. Please entertain us! Make us love you. We really want to because if you keep ignoring our needs, we will do the same. Lucky for the speaker, he allowed us to ask questions at any point in his presentation and guess what, we did! In my opinion, that was his saving grace!

    Blooper #3: Going overtime

    No matter how good you are, never ever go over time!!! Unless we paid you thousands of dollars to teach us something and you are about to share with us the ultimate secret to earning another ten million. If you want your audience to love you, end earlier than expected! It tells us that you respect our time. It makes you special because most speakers don’t observe that. And guess what, the next time you give your presentation; we will be there to support you!

    Blooper #4: Spelling errors on your slides

    Imagine sitting in a formal business presentation with a presentation slide like this:

    In the gamming industry…?Microfsoft?Upluft and Profit?Generated an annual revenue of $1.000000 dollars (huh???!!!)?Curent Maket size of 30 billion people

    Ok, you get my point. When you have these glaring spelling mistakes in your slides, here’s the image you are portraying to your au

    Napoleon Hill - Teacher To Millions
    Napoleon Hill has been an amazing influence to millions of entrepreneurs over the last 25 years, including myself.From his classic books "Think And Grow Rich", The Law of Success, and others Napoleon Hill is a mentor that everyone should learn more.Napoleon Hill instructed us to "think and grow rich" and taught us the importance of a "mastermind group".Using Napoleon Hill's strategies I've been able to live my dreams at30 years old and if you decide to join us, you'll experience great success as well.Napoleon Hill used to say "go the extra mile" and I'll you this principle is incredibly powerful and always works.Many new students of success ask me, "Who is Napoleon Hill" and I tell them he
    #3: Going overtime

    No matter how good you are, never ever go over time!!! Unless we paid you thousands of dollars to teach us something and you are about to share with us the ultimate secret to earning another ten million. If you want your audience to love you, end earlier than expected! It tells us that you respect our time. It makes you special because most speakers don’t observe that. And guess what, the next time you give your presentation; we will be there to support you!

    Blooper #4: Spelling errors on your slides

    Imagine sitting in a formal business presentation with a presentation slide like this:

    In the gamming industry…?Microfsoft?Upluft and Profit?Generated an annual revenue of $1.000000 dollars (huh???!!!)?Curent Maket size of 30 billion people

    Ok, you get my point. When you have these glaring spelling mistakes in your slides, here’s the image you are portraying to your au

    Is Your Business Making These Mistakes When Customers Contact You?
    In this marketing article I would like to discuss the importance of presenting your business in a professional manner when customers and sales prospects contact you.The first thing I want you to do is think to yourself, "If I were a customer contacting my business, what would I think of this business? Would I think this is a friendly and professional business with great service or would I think it was unprofessional and a bit of a joke?"I ask you to go through this exercise because from my experience of working with clients on improving their sales and marketing programs, many businesses are presenting themselves in a very unprofessional manner and they are losing sales because of it.Here are some guidelines
    e there to support you!

    Blooper #4: Spelling errors on your slides

    Imagine sitting in a formal business presentation with a presentation slide like this:

    In the gamming industry…?Microfsoft?Upluft and Profit?Generated an annual revenue of $1.000000 dollars (huh???!!!)?Curent Maket size of 30 billion people

    Ok, you get my point. When you have these glaring spelling mistakes in your slides, here’s the image you are portraying to your audience: sloppy and cannot be bothered. Unless that’s what you want the audience to think of you, I suggest you get someone to do a spell check.

    Blooper #5: Bad pronunciation of words

    It cracks me up when some presenters stumble upon the same word every single time, without any sign of remorse. There was one time I sat through a presentation where the team had to review a company’s product named Morange. And throughout the ten minutes presentation, they came up with oh so many ways to pronounce this word.

    Moo-ronge?Ma-range?Ma-rangi?Mo-ran?Moo-rock

    And I swear one time I heard Moron. They might as well labelled the product Moronic Morange. That would be… memorable. Some “credit” has to be given to the company who named their product mo-range.

    Blooper #6: Reading off the script

    Although my preference is to go without a script, sometimes there is a need for it. However more often than not, speakers are too reliant on their script. You see them referring to their script even if it is just reading their name and designation??!! Yes, this is very puzzling. I once came across a book that taught me how to read from a script. Here’s the golden rule. Never ever speak when your eyes are on your script. Instead, you should follow this three-step process: see, stop, say.

    First, look down and take a snapshot of your script. Memorize a chunk of words. Bring your head up and then pause for a second. When you are ready, say what you have memorized in your own words. It’s a three-step process: see, stop and say. It is very important that you pause. Yes, it may be weird for you but in reality, the pause helps make your speech conversational. It also creates anticipation, which further deepen the impact.

    Let’s use President SR Nathan’s opening speech at the Parliament as an example. Instead of reading the

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