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Casual Articles - Working Voices-Presentation Skills-Communication Skills-Interpersonal Skills
Women were economically active since pre-history, although their part in the work force varied through from those days until today depending on the structure of needs, cultural, social and other forms of a society. In Babylon in the year 2000 BC, women raised cattle along with men. Besides that, they have been engaged in raising children, cooking, making clothes and other similar jobs in countryside community. Later, as cities developed, women started to work outside the house, as market traders, laundresses, courtesans and nurses. In ancient Greece, women who belonged to the upper class did not work, which was not the case with the poor, who usually worked as unqualified work force doing the hardest job. Instead of money, they got food and accommodation.They were without any protection or rights. Similar situation was in other ancient societies. Not before 14th century in England and France women who knew some of the crafts (tailoring, weav
• Visual Impact in the Workplace
• Exclusive Personal Image Day
• Image Management
• Cultural Diversity
No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.
• Communicating Across Cultures
• Cultural Awareness
• Embracing Diversity
Memory Techniques
The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your perfor
Attract even more people to your event by giving them something EXTRA for signing up. Spell out in your marketing materials what your registrants will receive for registering. For example, state that they will receive a confirmation email with one of these incentives included: A valuable white paper on the event topic Copies of recent articles by the speaker(s) A form to supply questions to the speaker A registrant list A link to the recorded event after the event These extras can be strong influencers on your registrants in making their decision to sign-up for your event. Additionally, by continuing to sell after the sale, you can reduce the likelihood that "buyer’s regret" will cause the registrant to cancel or become a no-show.How Do I Find Irresistible Extras? Start by thinking about complimentary content that you may already have at your finger tips. Ask yo
Our USP is:
• our content (relevant, up-to-date, PRACTICAL)
• our style (high energy, high interactivity, FUN)
• our people (expert, experienced, EFFECTIVE).
Established in 1998, Working Voices delivers courses in the UK and abroad and engages a hand-picked team of trainers to meet the needs of a client list that includes some of the world’s most prestigious companies. You’ll learn more about our people in a moment too.
About our courses
If you’ve been on a course that was dull or uninformative; if delegates left it ill-equipped to put the fundamentals into practice from that moment forward – the “takeaways” as we call them – then the course was NOT one of ours. Groups, seminars, one-to-ones: here’s what we teach.
Presentation Skills
Presenting ourselves, our company, our case. It’s what we’re all doing all of the time. This comprehensive suite of courses is about doing these things properly and confidently – and getting the results we want.
• Presenting
• Pitching Skills
• Body Language
• Anger Management
• Assertiveness Training
• Essential Communication Skills
Leadership Development
Working Voices’ leadership development programmes focus on your managers – the people who hold the key to making your business successful and profitable. Ours is a suite of UNIQUE and proven one-to-one coaching techniques and team-building exercises.
• One-to-one Leadership Programmes
• The Chi * of Success
• Leadership Unplugged
• Coach the Coach
( * The circulating life force whose existence and properties are the basis of much of Chinese philosophy and medicine.)
Voice Coaching
Your voice says masses about you, face-to-face, on the phone or by voicemail. It might say good humour, energy, gravitas. It might say dull, uninterested, impatient. And, of course, it might say nothing at all if it is unclear or unintelligible. These courses deal with all the pitfalls.
• The Perfect Voicemail
• Speaking English Clearly for Business
• Making The Most Of Your Voice
Writing Skills
Today’s business writers write for the screen – and good screen-writing requires a new set of skills. We show you how to make your writing “screen-friendly”: easy to scan, easy to grasp, easy to action, easy to archive.
• Effective Business Writing
• Effective Report Writing
• Writing Effective Emails
Image Management
Look the best you can, every day. The clothes you wear, the way you wear them, the colours you choose. Savvy women realise that it’s part of their workplace weaponry. Savvy men realise that good grooming is a perfectly legitimate “male thing”. We’ll show how looking good is easy.
• Visual Impact in the Workplace
• Exclusive Personal Image Day
• Image Management
• Cultural Diversity
No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.
• Communicating Across Cultures
• Cultural Awareness
• Embracing Diversity
Memory Techniques
The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your perform
In an attempt to save money, businesses cut costs by downsizing. Human resources and staffing departments experience these times also, whether it is a hiring freeze or just a slow business period. Once business picks up again, these downsized positions must be filled, which calls for more recruiting staff.There is a solution to this problem- A Virtual Assistant (VA). VA’s are independent contractors who provide administrative support from offsite locations such as their home offices. They also provide specialized services which include desktop publishing, meeting and event planning, website design, bookkeeping, marketing, publicity, human resources and staffing support.Businesses get the best of both worlds – fast, accurate, flexible support without providing company type benefits. VA’s that specialize in human resources assist companies with services such as receiving and reviewing r?sum?s, scheduling interviews, conducting phone intervie
About our courses
If you’ve been on a course that was dull or uninformative; if delegates left it ill-equipped to put the fundamentals into practice from that moment forward – the “takeaways” as we call them – then the course was NOT one of ours. Groups, seminars, one-to-ones: here’s what we teach.
Presentation Skills
Presenting ourselves, our company, our case. It’s what we’re all doing all of the time. This comprehensive suite of courses is about doing these things properly and confidently – and getting the results we want.
• Presenting
• Pitching Skills
• Body Language
• Anger Management
• Assertiveness Training
• Essential Communication Skills
Leadership Development
Working Voices’ leadership development programmes focus on your managers – the people who hold the key to making your business successful and profitable. Ours is a suite of UNIQUE and proven one-to-one coaching techniques and team-building exercises.
• One-to-one Leadership Programmes
• The Chi * of Success
• Leadership Unplugged
• Coach the Coach
( * The circulating life force whose existence and properties are the basis of much of Chinese philosophy and medicine.)
Voice Coaching
Your voice says masses about you, face-to-face, on the phone or by voicemail. It might say good humour, energy, gravitas. It might say dull, uninterested, impatient. And, of course, it might say nothing at all if it is unclear or unintelligible. These courses deal with all the pitfalls.
• The Perfect Voicemail
• Speaking English Clearly for Business
• Making The Most Of Your Voice
Writing Skills
Today’s business writers write for the screen – and good screen-writing requires a new set of skills. We show you how to make your writing “screen-friendly”: easy to scan, easy to grasp, easy to action, easy to archive.
• Effective Business Writing
• Effective Report Writing
• Writing Effective Emails
Image Management
Look the best you can, every day. The clothes you wear, the way you wear them, the colours you choose. Savvy women realise that it’s part of their workplace weaponry. Savvy men realise that good grooming is a perfectly legitimate “male thing”. We’ll show how looking good is easy.
• Visual Impact in the Workplace
• Exclusive Personal Image Day
• Image Management
• Cultural Diversity
No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.
• Communicating Across Cultures
• Cultural Awareness
• Embracing Diversity
Memory Techniques
The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your perfor
Your customer may be satisfied with your product or service, but are they satisfied with you? Do they see you as a valuable contributor to their success? Do they believe you understand and care about their needs? Do they see that your focus is to make them more successful? Do they turn to you for advice when new challenges and opportunities arise? Do you only talk to your customers when things go wrong, and they call your hotline? If you have a business-to-business company, your customers may not actually touch or experience your product daily. Your customers’ experiences are being driven by many interactions which either were the result of a problem with your service, or some other transactional or service item like billing or procedural changes. How would they describe their experience with your company?A pure focus on operational excellence can cause you to miss the importance of the role of the human interaction between your employees and
Leadership Development
Working Voices’ leadership development programmes focus on your managers – the people who hold the key to making your business successful and profitable. Ours is a suite of UNIQUE and proven one-to-one coaching techniques and team-building exercises.
• One-to-one Leadership Programmes
• The Chi * of Success
• Leadership Unplugged
• Coach the Coach
( * The circulating life force whose existence and properties are the basis of much of Chinese philosophy and medicine.)
Voice Coaching
Your voice says masses about you, face-to-face, on the phone or by voicemail. It might say good humour, energy, gravitas. It might say dull, uninterested, impatient. And, of course, it might say nothing at all if it is unclear or unintelligible. These courses deal with all the pitfalls.
• The Perfect Voicemail
• Speaking English Clearly for Business
• Making The Most Of Your Voice
Writing Skills
Today’s business writers write for the screen – and good screen-writing requires a new set of skills. We show you how to make your writing “screen-friendly”: easy to scan, easy to grasp, easy to action, easy to archive.
• Effective Business Writing
• Effective Report Writing
• Writing Effective Emails
Image Management
Look the best you can, every day. The clothes you wear, the way you wear them, the colours you choose. Savvy women realise that it’s part of their workplace weaponry. Savvy men realise that good grooming is a perfectly legitimate “male thing”. We’ll show how looking good is easy.
• Visual Impact in the Workplace
• Exclusive Personal Image Day
• Image Management
• Cultural Diversity
No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.
• Communicating Across Cultures
• Cultural Awareness
• Embracing Diversity
Memory Techniques
The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your perfor
Anyone can conduct a fund raising event. Many of these are non-profit meaning the proceeds collected doesn’t go to anyone except the recipients. There are a few things people need to go in order to make this happen and here are some of those tips.1. The one who thought about it should have a clear idea as to what this event is all about. Is this about raising money to fight AIDS or for those who don’t have enough to eat in some third world country. Such examples have been done for ages and this will continue as long as people are still suffering.2. The next thing to think about is the type of event that will take place. Concerts raise a lot of money. A good example is the Live Aid concert, which took place after the tsunami, hit certain parts of Southeast Asia.3. After this has been planned, it is time to deal with the technical side of a non-profit raising event. When people offer money, a receipt must be issued making it a non-deducti
• The Perfect Voicemail
• Speaking English Clearly for Business
• Making The Most Of Your Voice
Writing Skills
Today’s business writers write for the screen – and good screen-writing requires a new set of skills. We show you how to make your writing “screen-friendly”: easy to scan, easy to grasp, easy to action, easy to archive.
• Effective Business Writing
• Effective Report Writing
• Writing Effective Emails
Image Management
Look the best you can, every day. The clothes you wear, the way you wear them, the colours you choose. Savvy women realise that it’s part of their workplace weaponry. Savvy men realise that good grooming is a perfectly legitimate “male thing”. We’ll show how looking good is easy.
• Visual Impact in the Workplace
• Exclusive Personal Image Day
• Image Management
• Cultural Diversity
No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.
• Communicating Across Cultures
• Cultural Awareness
• Embracing Diversity
Memory Techniques
The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your perfor
Last month, while sitting with a client discussing her resum?, I realized she forgot one extremely important piece of information: her strengths. She focused on the work that she did and how her experiences could assist her in the future, but she forgot to describe those tasks and projects she could effortlessly handle and enjoy the most.When I asked her about this quality, she looked at me a bit puzzled. She explained that her strengths were her accomplishments. While achieving large goals is a definite strength, I explained to her how I use or leverage my strengths (strategizing, meeting and connecting people, thinking creatively, communicating, and being responsible) to my advantage. Since understanding my strengths, my life and business have never been so much fun.Step 1: Be open and positive.Assessing one's strengths is one of the most difficult things a person can do. Most of us look at the things that are hard for us to do, not t
• Visual Impact in the Workplace
• Exclusive Personal Image Day
• Image Management
• Cultural Diversity
No two people or businesses are the same. Our cultural diversity courses highlight how diversity within and outside your organisation can create opportunity and not division, when it is handled and managed properly.
• Communicating Across Cultures
• Cultural Awareness
• Embracing Diversity
Memory Techniques
The better your memory, the greater your ability to think on your feet and the greater your confidence. Think about it – then think about your performance at meetings or when you make presentations. We teach brain-training strategies that will give you the memory you want.
• Total Recall
• Power-up Your Memory
• Memories Are Made Of This
About our people
Nick Smallman is founder and Managing Director of Working Voices. He combined a classical acting and business career until asked to set up the company specifically to meet the interpersonal communication needs of the UK and overseas banking communities. Since then the client base has widened year-on-year and now includes the legal, media, fashion, distribution and pharmaceutical sectors. Nick trains in a variety of disciplines both in the UK and abroad (Europe, USA, China and Russia, principally) and is a sought-after motivational speaker.
Our trainers are expert and experienced; motivators as well as educators; high scorer’s against client feedback.
John Mabberley: A city Banker for 30 years, John’s enthusiastic and motivational style has given him a great track record for team and confidence building. John specialises in delivering all of our Presentation Skills courses except Anger Management and Assertiveness Training.
JC Mac: Chevron, Citigroup, EMI Music, BP/Amoco, Orange, Universal and the British Museum are just a handful of the major corporates which have benefited from JC Mac’s holistic approach to Leadership Training. He handles all our Leadership Development courses and is in demand both in the UK and abroad.
Paul Hill: A graduate of English from Cambridge University, Paul is a trained actor and highly qualified voice coach. His Voice Coaching courses are a favourite with our global-company clients but he’s also part of the Presentation Skills team, delivering all courses except Anger Management and Assertiveness Training.
Kate McGoldrick: Kate’s background in radio and print journalism and the theatre -and an infectiously enthusiastic style – mean her Writing Skills courses are in constant demand. She also delivers the Presentation Skills suite including Anger Management and Assertiveness Training.
Sara Hollamby: Sara's combined careers in the fashion industry and presenting on TV have spanned 27 years and made her a seasoned and popular group and auditorium speaker. She takes all our Image Management courses, which, just like the rest of our portfolio, are available “one-to-one” as well.
Jo Rice: Author of over 50 books including “How to do Business in Japan”, multi-lingual Jo lived and worked in the Far East for many years and is now a leading expert in all – ALL – aspects of cultural diversity training. He delivers our Diversity Training courses – as much abroad as in the UK.
Paul Mabberley: Paul acquired his grasp of the art of presenting via, at one end of the spectrum, the UK’s creative design sector, and, at the other, university guest lectureships. He coaches our Presentation Skills courses (except Anger Management and Assertiveness Training), as well as Memory Techniques.
Genevieve Grant: Born in the USA, Genevieve came to London for pos
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