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    Inbound Call Center Pricing
    Having a call center is fast becoming a necessity for any business. Whether you are a one-man business operating at home or a multinational company spanning across the globe, having a call center can help boost your business immensely.A call center provides many advantages and benefits. Chief among these is the advantage of having a customer service representative that can communicate with your customers and prospects. Employing a call center is like having a workforce that can represent your company around the clock.In the past, getting a call center service was unfeasible, especially for small- or medium-scale businesses. But now, as Internet telephony technologies advance and healthy competition between call center service companies grows, call center services are now within reach of even the smallest companies. Many now offer reliable and professional call center services at affordable prices.If you are planning to employ the services of a call center to handle inbound orders and other functions, there are a variety of choices available for you. Dedicate time and effort to research and evaluate the options you have. Most call centers will offer competitive prices. A simple se
    m that you are available to help them when they need it. Once you establish this type of positive rapport, it might even open the door to your suggesting other story ideas to these same reporters – ideas that, of course, highlight your company and result in even more in-depth coverage.

    How do you offer yourself as an expert source? All you have to do is read your local papers (or trade publications covering your industry, or even national publications) and find out who is writing about your industry.

    Next, write up a short bio on yourself, emphasizing your experience in your industry, your areas of expertise, and issues you are available to comment on.

    Then, e-mail or mail this information to the reporters with a short let

    A Fast and Simple Way to Update Your Business
    You open your computer, the flashing button says, “We have a new update for your software program. Do you wish to update now or later?” You choose the Update Now button and immediately your computer begins to download a new version of the software program.What is the program updating? It’s fixing broken parts of the software program; it’s adding new features. It does this quickly and easily. Right before your eyes you see the update taking place. You click a button and you have the newest software update.Computer software and hardware companies have learned that “updating” is a necessary tool in today’s computer world. Without updates, users would drift towards other vendors who have the latest features and best programs.What about your own business? When was the last time you updated your business operations? In our fast paced, every changing business climate, your either update or customers will drift to your competitors.Your business needs are no different than computer software companies. You need to make fixes to your business operations. You need to add new features and benefits of your business and market these new features to your customers.Here is
    In dealing with clients and the public regarding their perception of public relations, we are continually amazed that people time and again equivocate publicity with press releases. In other words, write a press release, send it out and - poof! - you'll magically get publicity.

    Well, we're here to tell you that, despite what you've heard, that could not be further from the truth.

    Sending out press releases is not the first step in obtaining meaningful media coverage of your product, service or business.

    It’s not that there’s never a place for them. There is. Every once in a while. If you have a huge announcement to make. Or an event you want to get a listing for.

    So, why aren't press releases the publicity panacea you might have thought they were?

    First, reporters and editors are flooded with press releases. Some of them receive hundreds of press releases every day, most of which are self-serving and completely un-newsworthy.

    For media, press releases have become the equivalent of junk mail. They just don’t have the time to sift through all of the press releases they receive every day. So, what do they do? They ignore them or hit the delete button without even bothering to read the content.

    Second, most newsrooms have cut their budgets way back. As a result they are extremely short staffed, and what staff they do have is severely underpaid and overworked.

    That’s good news for PR people and others who know how to help these individuals, because it means they are looking for ways to make their lives easier, and that they are open to solid story leads. But it also means that, once again, they do not have time to sift through a bunch of press releases that flood their in-boxes on a daily basis. They are doing the jobs of two -- and sometimes three -- people, and they are extremely stressed out. They want ideas that will make their lives easier, not junk mail that takes up a lot of their time and offers them little or no substance.

    Now that we understand a bit more about just why press releases are not the way to entice the media to cover your product, service, or business, let’s talk about some strategies that will interest them. If you follow these ideas you will be sure to win friends in the media and garner positive coverage for yourself in the process. Here they are:

    1. Offer yourself as an expert source to reporters covering your industry.
    Reporters are always looking for experts they can contact for quotes in articles. Offering yourself as an expert source on your industry is a great way to form a relationship with reporters, show them that you are responsive and knowledgeable, and get yourself media coverage. Being quoted as an expert source will go a long way toward establishing you as an expert in your industry, a leader in your field, and ahead of your competition in knowledge and expertise. It’s also a great way to get to know reporters and to show them that you are available to help them when they need it. Once you establish this type of positive rapport, it might even open the door to your suggesting other story ideas to these same reporters – ideas that, of course, highlight your company and result in even more in-depth coverage.

    How do you offer yourself as an expert source? All you have to do is read your local papers (or trade publications covering your industry, or even national publications) and find out who is writing about your industry.

    Next, write up a short bio on yourself, emphasizing your experience in your industry, your areas of expertise, and issues you are available to comment on.

    Then, e-mail or mail this information to the reporters with a short lett

    Write Successful Non-For-Profit Fundraising Letters With Personalization
    Have you ever played The Mennonite Game? When two Mennonites meet for the first time, they soon start asking each other questions designed to discover who and what they share in common. The game goes something like this:Moses: You look like you’re Mennonite. David: I am. My name is David Martin. Moses: Hullo. [Shake hands.] I’m Moses Yoder. Where are you from, David? David: Goshen, Indiana. How about you? Moses: Steinbach, Manitoba. David: Oh, Steinbach. Do you know John and Mary Hostetler? Moses: No, I don’t think I do. Where do they fellowship? David: Bethel Mennonite Church. He’s one of the deacons. He’s a carpenter. Moses: Does he work for Yoder Construction? David: Yes. Moses: I know Cliff Yoder, the owner. His son and my son served together in Belize with Voluntary Service. David: You must know John and Sarah Statler, then. Moses: Yes, I do. We’re second cousins. David: We had John and Sarah at our church just this past week for revival meetings. Moses: Imagine that!And so it goes, The Mennonite Game, played by complete strangers the world over to build rapport and discover what—and who—they have in common.
    the publicity panacea you might have thought they were?

    First, reporters and editors are flooded with press releases. Some of them receive hundreds of press releases every day, most of which are self-serving and completely un-newsworthy.

    For media, press releases have become the equivalent of junk mail. They just don’t have the time to sift through all of the press releases they receive every day. So, what do they do? They ignore them or hit the delete button without even bothering to read the content.

    Second, most newsrooms have cut their budgets way back. As a result they are extremely short staffed, and what staff they do have is severely underpaid and overworked.

    That’s good news for PR people and others who know how to help these individuals, because it means they are looking for ways to make their lives easier, and that they are open to solid story leads. But it also means that, once again, they do not have time to sift through a bunch of press releases that flood their in-boxes on a daily basis. They are doing the jobs of two -- and sometimes three -- people, and they are extremely stressed out. They want ideas that will make their lives easier, not junk mail that takes up a lot of their time and offers them little or no substance.

    Now that we understand a bit more about just why press releases are not the way to entice the media to cover your product, service, or business, let’s talk about some strategies that will interest them. If you follow these ideas you will be sure to win friends in the media and garner positive coverage for yourself in the process. Here they are:

    1. Offer yourself as an expert source to reporters covering your industry.
    Reporters are always looking for experts they can contact for quotes in articles. Offering yourself as an expert source on your industry is a great way to form a relationship with reporters, show them that you are responsive and knowledgeable, and get yourself media coverage. Being quoted as an expert source will go a long way toward establishing you as an expert in your industry, a leader in your field, and ahead of your competition in knowledge and expertise. It’s also a great way to get to know reporters and to show them that you are available to help them when they need it. Once you establish this type of positive rapport, it might even open the door to your suggesting other story ideas to these same reporters – ideas that, of course, highlight your company and result in even more in-depth coverage.

    How do you offer yourself as an expert source? All you have to do is read your local papers (or trade publications covering your industry, or even national publications) and find out who is writing about your industry.

    Next, write up a short bio on yourself, emphasizing your experience in your industry, your areas of expertise, and issues you are available to comment on.

    Then, e-mail or mail this information to the reporters with a short let

    Employers - Protect Yourself from Custody Battles that Hold Your Company Hostage
    Child custody? How'd that get to be an employer's concern?When an employee faces child custody litigation, it will effect their ability to do their job. And it often causes legal consequences for their employers as well. Unless you know where to draw the lines regarding your legal obligations and exposure, you could find your employee's custody difficulties costing the company in a variety of ways.Custody problems have a major impact in the workplace, where they effect other employees, as well as hurting the bottom line. Worse yet, they can be disruptive in the workplace for a long time. Unlike other kinds of employee stress, a custody dispute could keep creating turmoil until the employee's youngest child turns 18. A matter may seem to be resolved, only to rise again years later as the child's circumstances change.Financial Costs Add UpThe widespread effects of custody litigation on employers isn't a new issue. It's just that nobody has been noticing how many negative ways it creates problems in the workplace. But you need to, because the risks and harmful consequences to your enterprise of ignoring it are significant. When you consider the impact on other employees, your
    ho know how to help these individuals, because it means they are looking for ways to make their lives easier, and that they are open to solid story leads. But it also means that, once again, they do not have time to sift through a bunch of press releases that flood their in-boxes on a daily basis. They are doing the jobs of two -- and sometimes three -- people, and they are extremely stressed out. They want ideas that will make their lives easier, not junk mail that takes up a lot of their time and offers them little or no substance.

    Now that we understand a bit more about just why press releases are not the way to entice the media to cover your product, service, or business, let’s talk about some strategies that will interest them. If you follow these ideas you will be sure to win friends in the media and garner positive coverage for yourself in the process. Here they are:

    1. Offer yourself as an expert source to reporters covering your industry.
    Reporters are always looking for experts they can contact for quotes in articles. Offering yourself as an expert source on your industry is a great way to form a relationship with reporters, show them that you are responsive and knowledgeable, and get yourself media coverage. Being quoted as an expert source will go a long way toward establishing you as an expert in your industry, a leader in your field, and ahead of your competition in knowledge and expertise. It’s also a great way to get to know reporters and to show them that you are available to help them when they need it. Once you establish this type of positive rapport, it might even open the door to your suggesting other story ideas to these same reporters – ideas that, of course, highlight your company and result in even more in-depth coverage.

    How do you offer yourself as an expert source? All you have to do is read your local papers (or trade publications covering your industry, or even national publications) and find out who is writing about your industry.

    Next, write up a short bio on yourself, emphasizing your experience in your industry, your areas of expertise, and issues you are available to comment on.

    Then, e-mail or mail this information to the reporters with a short let

    Smaller Budgets Need a Smarter Strategy
    Big Spending is Not a StrategyIf you have a marketing budget in excess of $80 million, you can sell just about anything — even Sunny Delight. You might even be able to convince some people that your product is good for them. And, as proof, point out that it has as much vitamin C as a small orange or tangerine. When you play with unlimited budgets, even a poor or generic product or service can sell. It would still help to have a brand but you can buy trial if all else fails. If you are willing and able to spend tremendous funds on advertising, there is no need to be different and better.Why does this “non-strategy” work? You might have to go back to the days of Rosser Reeves to find the answer. He extolled “Find a unique selling proposition and repeat it over and over again” ad nauseam. Such a marketing tactic (I dare not call it a strategy) sold us Excedrin and bubble gum. While we all came to hate the “Doublemint Twins” it is hard to find anyone over the age of 30 that can’t still parrot the inane and repetitive song of “Double you pleasure, double your fun with Doublemint, Doublemint — Doublemint Gum”. We may have gotten a headache from the repetitiv
    follow these ideas you will be sure to win friends in the media and garner positive coverage for yourself in the process. Here they are:

    1. Offer yourself as an expert source to reporters covering your industry.
    Reporters are always looking for experts they can contact for quotes in articles. Offering yourself as an expert source on your industry is a great way to form a relationship with reporters, show them that you are responsive and knowledgeable, and get yourself media coverage. Being quoted as an expert source will go a long way toward establishing you as an expert in your industry, a leader in your field, and ahead of your competition in knowledge and expertise. It’s also a great way to get to know reporters and to show them that you are available to help them when they need it. Once you establish this type of positive rapport, it might even open the door to your suggesting other story ideas to these same reporters – ideas that, of course, highlight your company and result in even more in-depth coverage.

    How do you offer yourself as an expert source? All you have to do is read your local papers (or trade publications covering your industry, or even national publications) and find out who is writing about your industry.

    Next, write up a short bio on yourself, emphasizing your experience in your industry, your areas of expertise, and issues you are available to comment on.

    Then, e-mail or mail this information to the reporters with a short let

    Testimonials - FREE Quality Advertising FOR YOU!
    Every business person who has any kind of product or service, and the merest beginning of marketing sense, invites TESTIMONIALS. These might be called "reviews" or "peer reviews" or "customer comments" but they are all testimonials - a third party endorsement as to the merits of a product which helps another potential customer decide whether they wish to engage with this product or service. Customer testimonials are a wonderful thing for the merchant/marketer, because customers often pick up on benefits the marketer hadn't thought of, and their use of personal words and phrasings can bring the product/service to life in a whole new way. Whenever I am asked by someone to submit a testimonial, I am always delighted. If I like the product or the person involved, this is a wonderful opportunity for me to pay back in kind whenever I can. Because I always heed a call and have written many reviews and testimonials, I learned that there are AMAZING BENEFITS in testimonials - you actually get much, much more that you give on this occasion! Here's what YOU get out of it: The first benefit is peer-to-peer lifting.
    m that you are available to help them when they need it. Once you establish this type of positive rapport, it might even open the door to your suggesting other story ideas to these same reporters – ideas that, of course, highlight your company and result in even more in-depth coverage.

    How do you offer yourself as an expert source? All you have to do is read your local papers (or trade publications covering your industry, or even national publications) and find out who is writing about your industry.

    Next, write up a short bio on yourself, emphasizing your experience in your industry, your areas of expertise, and issues you are available to comment on.

    Then, e-mail or mail this information to the reporters with a short letter introducing yourself, stating that you have noticed that they often cover your industry, and offering yourself as an expert source.

    You might even follow up with a telephone call a few days after you send this e-mail. But be sure that you never begin a conversation with, “I just wanted to make sure you received my e-mail….” There is no surer way to make a reporter groan.

    Instead, tell them that you have noticed that they often write about your industry, and that you would like to help them by being a readily available expert source that they can contact for commentary. Let them know that you have sent them a bio on yourself and offer to re-send it in case they never received it (this will get them off the hook in case they can’t find it or accidentally deleted it).

    Once you offer yourself as an expert source, be sure that you are readily available to answer questions and provide commentary on a moment’s notice. Reporters work on tight deadlines, and offering to be of service to the media will only backfire if you do not follow through on your promise to provide timely commentary to fit their needs and suit their deadlines. You want to gain the reputation as being a valuable resource to the media, and you will only gain this reputation by being available and responsive. The last thing you want to do is to offer your expertise and then be hard to reach, take a long time returning phone calls, etc.

    2. Offer expert advice in the form of by-lined articles.
    As I mentioned above, many media outlets are so short-staffed, and their reporters and editors are stretched so thin, that they don’t have time to write all of their own content. So, what do they do to fill the pages of their newspapers and magazines? They turn to “expert sources” (there’s that term again) to provide content in the form of by-lined articles.

    So, just how can you increase your chances of getting your by-lined article published?

    First, identify a common problem or issue related to your field of expertise. A good place to begin is with common questions that you are asked by your clients.

    Once you have established the “problem,” figure out what information you can give to help solve it.

    Once you have identified a topic and you have your readers’ “problem” and your “solution,” you are all set to write your article.

    But before you do, it is important that you remember a few things:

    Do not use “jargon.”
    Every industry has it’s own “language” that’s commonly understood by insiders but often completely alien to outsiders. If you use jargon in your articles you will only serve to frustrate your readers rather than helping them. Rather than coming across as an expert, you run the risk of appearing out of touch with your readers. And chances are you won’t be invited to contribute repeat articles to the same publication.

    Use sub-headings and bullet points where appropriate.
    Sub-headings, which serve to identify

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