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    To Be a More Powerful Negotiator Never Say Yes to the First Offer
    Power Negotiators know that you should never say Yes to the first offer (or counter-offer) because it automatically triggers two thoughts in the other person's mind.Let's say that you're thinking of buying a second car. The people down the street have one for sale, and they're asking $10,000. That is such a terrific price on the perfect car for you that you can't wait to get down there and snap it up before somebody else beats you to it. On the way there you start thinking that it would be a mistake to offer them what they're asking, so you decide to make a super low offer of $8,000 just to see what their reaction is. You show up at their house, look the car over, take it for a short test drive, and then say to the owners, "It's not what I'm looking for, but I'll give you $8,000."You're waiting for them to explode with rage at such a low offer, but what actually happens is that the husband looks at the wife and says, "What do you think, dear?"The wife says, "Let's go ahead and get rid of it."Does this exchange make you jump for joy? Does it leave you thinking, "Wow, I can't believe what a deal I got. I couldn't have got
    letting me know what time it went out, and what code number is associated with the release for tracking. Within 24 hours of the press release distribution via Business Wire, I receive a “tracking report” from the company that lets me know who received it, who opened it, who posted it on their web site, etc.

    Have your Press Release posted on your web site the day you “release” it! Nothing is worse than a company sending out a press release to the media, driving people to their corporate web site, and that corporate web site is out of date! Establish an “online press room” with current press releases. I recently met with a potential customer who asked me if I knew anything about his company; I said yes, that he hadn’t updated his press room on his web site since April 2002. Keep it current!

    Be certain that all internal constituencies at your company receive the press release too! Whether it requires posting on an Intranet, sending an internal e-mail to all employees, or tacking it to a bulletin board in the break room, it is always important to keep everybody in the loop. You don’t want employees at a company to get calls from someone outside the company about a press release and have them express ignorance.

    If you do include employees in the loop, be certain they also know that there is a public relations person at the company who should field all calls from reporters. You do not want the receptionist getting quoted, you want the spokesman for the company to respon

    Keeping Your Offerings Easy to Use (Part 2)
    Striving for simplicity in the design of our products and services is a major step we can take toward ensuring customer satisfaction, boosting our bottom line, and keeping our relationships smooth and headache-free.In Part 1 of this series, we explored a formula for customer happiness -- through the lens of what makes customers unhappy. One reason for customer frustration is that over time, many products and services tend to evolve, eventually becoming too complicated and difficult to use. In Part 2 (this article), we'll probe more deeply into how to reverse this trend by simplifying what we have to offer.A Quick Review of the Ease-of-Use BasicsIn Part 1, we recognized that consumers expect our offerings to work exactly as advertised. Yet our products and services can introduce complex requirements and burdens of their own, some of which can even prevent customers from doing what they were trying to accomplish in the first place! When this occurs, buyers not only fail to become "raving fans," they often take their business elsewhere without ever telling us why.We then explored four ease-of-use considerations:-- D
    The most important thing to remember about a Press Release is that it is one tool in a successful Public Relations campaign. Some believe the words “Public Relations” and “Press Release” are one and the same in meaning; others realize that a press release is a very useful tool in the overall public relations arsenal.

    In my 20+ years of working as an active public relations professional, with experience in a variety of industries, one of the things I enjoy the most is writing a press release. A press release should convey, in a concise manner, a message that is accessible to a wide variety of audiences. The press release in its best form can be read by a reporter or editor who then wants to write or broadcast about the subject to their audience, which then becomes your audience when it is published.

    As an example, consider a press release I recently created for a software company. The software package they had created had a very specific purpose, and therefore a “niche” audience. In order to best convey their message, and create a press release that would build awareness of their product, I interviewed the company’s principles extensively, and also researched the media that served their intended audience. I then wrote a press release that targeted that audience through very specific media outlets.

    Here’s a “checklist” that comes from my experiences – again, I’ve been writing press releases on an almost daily basis since I was a sophomore in college, so I believe I have it down to a science. But I am also actively researching new ideas, and new approaches, as the press release continues to evolve in use and purpose.

    Why would the media be interested in this story? If it’s not of interest, it probably should be released. There are organizations that send out press releases about everything and the media no longer takes them seriously.

    Research your subject – know everything you can learn about the product, the company, the spokesperson (or the person you may be quoting in the press release).

    Research your audience – know which media outlets would be best for you to “pitch” to most effectively. Don’t write a press release about a sports event and send it to a Business writer!

    Write, edit, revise – Put the ideas on paper (or on screen). Write a draft that expresses what you have learned about your subject; don’t worry about spelling or grammar at first. Be certain you have the message correct – don’t be afraid to ask your client or your subject follow-up questions. Edit for spelling and grammar, and share with your client or subject for additional input. Revise your draft accordingly, use your computer’s spell check program (it is your friend), keep a dictionary and a thesaurus near you at your desk, and be certain you understand fully what you are writing about – you may get a call from a reporter with a question based on what you wrote, and you don’t want to get caught unprepared.

    In this phase of the writing, double-space your copy. It gives you greater room for editing (and writing in the margins).

    Err on the side of being brief rather than verbose. The media are usually very busy, and they have a short attention span. Write a good headline, and a great first paragraph (or lead).

    Your headline should be concise and compelling – remember, people scan quickly.

    To find out what style is most acceptable to the media, consult a “Style Book.” I have used the “Associated Press Style Manual” since 1981; it’s available in most book stores. I also recommend “The Wall Street Journal Guide to Business Style and Usage.”

    Always include a contact person’s name, e-mail address, telephone and/or cell phone number at either the top or the bottom of the press release.

    Use a Press Release distribution service. Choose the distribution circuits most appropriate for your news. Business Wire (my personal preference) and PR Newswire are the two main distribution services for press releases. Visit their web sites, see what is being sent out over their wire services, and understand where your press release might fit. They are very reasonable price wise (for example, Business Wire charges for the first 400 words a flat rate based upon your selected distribution circuit, and then a rate for every 100 words over and above 400 words). You will be able to select distribution circuits – by geographic location, by industry or sector, and by specific trade groups or industry groups (i.e. Philadelphia – Health Wire – Advertising, Marketing, Professional Services, Consulting, Senior Citizens, and Software trades). With both, you will get optimal search engine placement, as well as free inclusion of your company logo and links to all appropriate web sites (i.e. corporate web page). Additional fees are involved for inclusion of photos and charts, but in many cases, it is worth the expense.

    Avoid issuing a press release exactly on the hour or half-hour – you’ll be able to avoid a crowd of competing news.

    Business Wire and PR Newswire require that you open an account (or membership) with them prior to sending out a press release through their service. I will use Business Wire as my example, as I am most familiar with them. For my clients, I have set up individual accounts, with a logo on file, a URL for their corporate web site, and a brief background (CEO’s name, company address, public or private, number of employees) that can be linked to each press release from that client. Using their Business Wire Connect web site, I am able to upload press releases from my PC to the Business Wire newsroom, and select the distribution channels through a click list on the site. Once the press release is submitted through Business Wire connect, I have a receipt on screen, as well as a receipt that is sent to me via e-mail. Once the press release has cleared the wire (in other words, been sent out to the distribution circuits I’ve selected) a second e-mail or a phone call follows letting me know what time it went out, and what code number is associated with the release for tracking. Within 24 hours of the press release distribution via Business Wire, I receive a “tracking report” from the company that lets me know who received it, who opened it, who posted it on their web site, etc.

    Have your Press Release posted on your web site the day you “release” it! Nothing is worse than a company sending out a press release to the media, driving people to their corporate web site, and that corporate web site is out of date! Establish an “online press room” with current press releases. I recently met with a potential customer who asked me if I knew anything about his company; I said yes, that he hadn’t updated his press room on his web site since April 2002. Keep it current!

    Be certain that all internal constituencies at your company receive the press release too! Whether it requires posting on an Intranet, sending an internal e-mail to all employees, or tacking it to a bulletin board in the break room, it is always important to keep everybody in the loop. You don’t want employees at a company to get calls from someone outside the company about a press release and have them express ignorance.

    If you do include employees in the loop, be certain they also know that there is a public relations person at the company who should field all calls from reporters. You do not want the receptionist getting quoted, you want the spokesman for the company to respond

    How to Make Money with Voice Mail
    The telephone can be a powerful tool for generating leads and selling products and services. Unfortunately most business owners are so ineffective using the telephone their only accomplishments are frustrating prospects and removing them from the sales channel.Voice mail presents another challenge altogether. Some business owners even refuse to leave messages. While this may be an appropriate response in some cases, voice mail can also be a valuable sales tool if you follow a few basic guidelines. After making and supervising over 9,000 telephone calls in a twelve-month period in one of my businesses, our calls went into the voice mail system over 81% of the time. Failing to leave a voice message and missing this many opportunities was not an option for us.Based on statistics and results from over 15,000 outbound telephone calls, here are the critical issues to consider if you want voice mail to work for you:1. Work from a scriptAssume that you will get voice mail and be prepared. You can not “wing it” and stumble aimlessly through a call. After practicing it a few times, your presentation will sound natural.2. Y
    ave it down to a science. But I am also actively researching new ideas, and new approaches, as the press release continues to evolve in use and purpose.

    Why would the media be interested in this story? If it’s not of interest, it probably should be released. There are organizations that send out press releases about everything and the media no longer takes them seriously.

    Research your subject – know everything you can learn about the product, the company, the spokesperson (or the person you may be quoting in the press release).

    Research your audience – know which media outlets would be best for you to “pitch” to most effectively. Don’t write a press release about a sports event and send it to a Business writer!

    Write, edit, revise – Put the ideas on paper (or on screen). Write a draft that expresses what you have learned about your subject; don’t worry about spelling or grammar at first. Be certain you have the message correct – don’t be afraid to ask your client or your subject follow-up questions. Edit for spelling and grammar, and share with your client or subject for additional input. Revise your draft accordingly, use your computer’s spell check program (it is your friend), keep a dictionary and a thesaurus near you at your desk, and be certain you understand fully what you are writing about – you may get a call from a reporter with a question based on what you wrote, and you don’t want to get caught unprepared.

    In this phase of the writing, double-space your copy. It gives you greater room for editing (and writing in the margins).

    Err on the side of being brief rather than verbose. The media are usually very busy, and they have a short attention span. Write a good headline, and a great first paragraph (or lead).

    Your headline should be concise and compelling – remember, people scan quickly.

    To find out what style is most acceptable to the media, consult a “Style Book.” I have used the “Associated Press Style Manual” since 1981; it’s available in most book stores. I also recommend “The Wall Street Journal Guide to Business Style and Usage.”

    Always include a contact person’s name, e-mail address, telephone and/or cell phone number at either the top or the bottom of the press release.

    Use a Press Release distribution service. Choose the distribution circuits most appropriate for your news. Business Wire (my personal preference) and PR Newswire are the two main distribution services for press releases. Visit their web sites, see what is being sent out over their wire services, and understand where your press release might fit. They are very reasonable price wise (for example, Business Wire charges for the first 400 words a flat rate based upon your selected distribution circuit, and then a rate for every 100 words over and above 400 words). You will be able to select distribution circuits – by geographic location, by industry or sector, and by specific trade groups or industry groups (i.e. Philadelphia – Health Wire – Advertising, Marketing, Professional Services, Consulting, Senior Citizens, and Software trades). With both, you will get optimal search engine placement, as well as free inclusion of your company logo and links to all appropriate web sites (i.e. corporate web page). Additional fees are involved for inclusion of photos and charts, but in many cases, it is worth the expense.

    Avoid issuing a press release exactly on the hour or half-hour – you’ll be able to avoid a crowd of competing news.

    Business Wire and PR Newswire require that you open an account (or membership) with them prior to sending out a press release through their service. I will use Business Wire as my example, as I am most familiar with them. For my clients, I have set up individual accounts, with a logo on file, a URL for their corporate web site, and a brief background (CEO’s name, company address, public or private, number of employees) that can be linked to each press release from that client. Using their Business Wire Connect web site, I am able to upload press releases from my PC to the Business Wire newsroom, and select the distribution channels through a click list on the site. Once the press release is submitted through Business Wire connect, I have a receipt on screen, as well as a receipt that is sent to me via e-mail. Once the press release has cleared the wire (in other words, been sent out to the distribution circuits I’ve selected) a second e-mail or a phone call follows letting me know what time it went out, and what code number is associated with the release for tracking. Within 24 hours of the press release distribution via Business Wire, I receive a “tracking report” from the company that lets me know who received it, who opened it, who posted it on their web site, etc.

    Have your Press Release posted on your web site the day you “release” it! Nothing is worse than a company sending out a press release to the media, driving people to their corporate web site, and that corporate web site is out of date! Establish an “online press room” with current press releases. I recently met with a potential customer who asked me if I knew anything about his company; I said yes, that he hadn’t updated his press room on his web site since April 2002. Keep it current!

    Be certain that all internal constituencies at your company receive the press release too! Whether it requires posting on an Intranet, sending an internal e-mail to all employees, or tacking it to a bulletin board in the break room, it is always important to keep everybody in the loop. You don’t want employees at a company to get calls from someone outside the company about a press release and have them express ignorance.

    If you do include employees in the loop, be certain they also know that there is a public relations person at the company who should field all calls from reporters. You do not want the receptionist getting quoted, you want the spokesman for the company to respon

    Marketing Consultants Tell Small Businesses to Be Patient
    So often marketing consultants who write books, articles, give seminars, sell tapes and consult businesses both large and small tell us to be patient saying; The Longer You Do it the Better it Works. Well let me tell you one thing about this; patience is a virtue crap. It simply is not so.Ted Turner in his book; they said he had the attention span and patience of a Nat. Indeed he also said; Early to Bed, Early to Rise, Work Like Hell and Advertise. In fact as a young many he sold billboard advertising and competed against Lamar Billboards Advertising and at the time he was kicking their butts. But he never told customers the longer you do it the better it works. His customers wanted results, all businesses do and they always have and we business owners want it now, not next year.Any advice that says you need to spend lots of money over a long period of time advertising and marketing to experience favorable results is flat wrong. Sure over time there is a compounding affect and you had better be looking good, but you ought to receive strong results almost immediately if your marketing plan and your choices for marketing methods is cor
    e-space your copy. It gives you greater room for editing (and writing in the margins).

    Err on the side of being brief rather than verbose. The media are usually very busy, and they have a short attention span. Write a good headline, and a great first paragraph (or lead).

    Your headline should be concise and compelling – remember, people scan quickly.

    To find out what style is most acceptable to the media, consult a “Style Book.” I have used the “Associated Press Style Manual” since 1981; it’s available in most book stores. I also recommend “The Wall Street Journal Guide to Business Style and Usage.”

    Always include a contact person’s name, e-mail address, telephone and/or cell phone number at either the top or the bottom of the press release.

    Use a Press Release distribution service. Choose the distribution circuits most appropriate for your news. Business Wire (my personal preference) and PR Newswire are the two main distribution services for press releases. Visit their web sites, see what is being sent out over their wire services, and understand where your press release might fit. They are very reasonable price wise (for example, Business Wire charges for the first 400 words a flat rate based upon your selected distribution circuit, and then a rate for every 100 words over and above 400 words). You will be able to select distribution circuits – by geographic location, by industry or sector, and by specific trade groups or industry groups (i.e. Philadelphia – Health Wire – Advertising, Marketing, Professional Services, Consulting, Senior Citizens, and Software trades). With both, you will get optimal search engine placement, as well as free inclusion of your company logo and links to all appropriate web sites (i.e. corporate web page). Additional fees are involved for inclusion of photos and charts, but in many cases, it is worth the expense.

    Avoid issuing a press release exactly on the hour or half-hour – you’ll be able to avoid a crowd of competing news.

    Business Wire and PR Newswire require that you open an account (or membership) with them prior to sending out a press release through their service. I will use Business Wire as my example, as I am most familiar with them. For my clients, I have set up individual accounts, with a logo on file, a URL for their corporate web site, and a brief background (CEO’s name, company address, public or private, number of employees) that can be linked to each press release from that client. Using their Business Wire Connect web site, I am able to upload press releases from my PC to the Business Wire newsroom, and select the distribution channels through a click list on the site. Once the press release is submitted through Business Wire connect, I have a receipt on screen, as well as a receipt that is sent to me via e-mail. Once the press release has cleared the wire (in other words, been sent out to the distribution circuits I’ve selected) a second e-mail or a phone call follows letting me know what time it went out, and what code number is associated with the release for tracking. Within 24 hours of the press release distribution via Business Wire, I receive a “tracking report” from the company that lets me know who received it, who opened it, who posted it on their web site, etc.

    Have your Press Release posted on your web site the day you “release” it! Nothing is worse than a company sending out a press release to the media, driving people to their corporate web site, and that corporate web site is out of date! Establish an “online press room” with current press releases. I recently met with a potential customer who asked me if I knew anything about his company; I said yes, that he hadn’t updated his press room on his web site since April 2002. Keep it current!

    Be certain that all internal constituencies at your company receive the press release too! Whether it requires posting on an Intranet, sending an internal e-mail to all employees, or tacking it to a bulletin board in the break room, it is always important to keep everybody in the loop. You don’t want employees at a company to get calls from someone outside the company about a press release and have them express ignorance.

    If you do include employees in the loop, be certain they also know that there is a public relations person at the company who should field all calls from reporters. You do not want the receptionist getting quoted, you want the spokesman for the company to respon

    Energizing Synergy
    Would you like to have more energy and synergy in your job and career? If you are not enjoying work the way you used to and if you would like to contribute in a manner that produces more results with less effort, then Energizing Synergy is what you need to cultivate.Be honest with yourself for a moment and answer the following questions: Are you energized or drained at the end of a workday?Are you out of sync with the business direction the company is taking, and do you understand the business rationales for any new changes?Do you do your part to promote an upbeat and positive work environment?Are you constantly learning at work? ENERGYEnergy is the effort you vigorously exert to accomplish a task or to do your work. When you come to work tired or in a bad mood, you exhibit low personal energy that impacts others in the office. One does not have to be in the workforce too long before coming across someone who is an energy drainer--perpetually down or negative. Energy drainers are especially debilitating when tight deadlines are in dan
    elphia – Health Wire – Advertising, Marketing, Professional Services, Consulting, Senior Citizens, and Software trades). With both, you will get optimal search engine placement, as well as free inclusion of your company logo and links to all appropriate web sites (i.e. corporate web page). Additional fees are involved for inclusion of photos and charts, but in many cases, it is worth the expense.

    Avoid issuing a press release exactly on the hour or half-hour – you’ll be able to avoid a crowd of competing news.

    Business Wire and PR Newswire require that you open an account (or membership) with them prior to sending out a press release through their service. I will use Business Wire as my example, as I am most familiar with them. For my clients, I have set up individual accounts, with a logo on file, a URL for their corporate web site, and a brief background (CEO’s name, company address, public or private, number of employees) that can be linked to each press release from that client. Using their Business Wire Connect web site, I am able to upload press releases from my PC to the Business Wire newsroom, and select the distribution channels through a click list on the site. Once the press release is submitted through Business Wire connect, I have a receipt on screen, as well as a receipt that is sent to me via e-mail. Once the press release has cleared the wire (in other words, been sent out to the distribution circuits I’ve selected) a second e-mail or a phone call follows letting me know what time it went out, and what code number is associated with the release for tracking. Within 24 hours of the press release distribution via Business Wire, I receive a “tracking report” from the company that lets me know who received it, who opened it, who posted it on their web site, etc.

    Have your Press Release posted on your web site the day you “release” it! Nothing is worse than a company sending out a press release to the media, driving people to their corporate web site, and that corporate web site is out of date! Establish an “online press room” with current press releases. I recently met with a potential customer who asked me if I knew anything about his company; I said yes, that he hadn’t updated his press room on his web site since April 2002. Keep it current!

    Be certain that all internal constituencies at your company receive the press release too! Whether it requires posting on an Intranet, sending an internal e-mail to all employees, or tacking it to a bulletin board in the break room, it is always important to keep everybody in the loop. You don’t want employees at a company to get calls from someone outside the company about a press release and have them express ignorance.

    If you do include employees in the loop, be certain they also know that there is a public relations person at the company who should field all calls from reporters. You do not want the receptionist getting quoted, you want the spokesman for the company to respon

    Career Planning for College Students and Recent College Graduates
    How would you like to achieve more success at work in a faster amount of time than anyone with whom you graduate?It's really quite simple. Have a plan. Have a career plan.So many people approach the job search as a "somebody take me please" endeavor as opposed to planning their job search, focusing on the employers where you want to work and setting goals and deadlines for career achievements. Most people just happen along with no focus, goals or deadlines at all.Life just happens. Jobs just happen.The reason for making decisions today about where you want to be tomorrow is so that you have the ability to actually get there.If you don't know exactly where you want to be, you will be wandering aimlessly from position to position hoping that somehow it will all work out. Unfortunately, that isn’t how it works.When you left for college, you probably spent a lot of time figuring out where you wanted to go, applied to the school(s), then when you were accepted, you formulated a plan to enroll in classes, find a place to live and budget your finances so that you could afford to eat and buy nece
    letting me know what time it went out, and what code number is associated with the release for tracking. Within 24 hours of the press release distribution via Business Wire, I receive a “tracking report” from the company that lets me know who received it, who opened it, who posted it on their web site, etc.

    Have your Press Release posted on your web site the day you “release” it! Nothing is worse than a company sending out a press release to the media, driving people to their corporate web site, and that corporate web site is out of date! Establish an “online press room” with current press releases. I recently met with a potential customer who asked me if I knew anything about his company; I said yes, that he hadn’t updated his press room on his web site since April 2002. Keep it current!

    Be certain that all internal constituencies at your company receive the press release too! Whether it requires posting on an Intranet, sending an internal e-mail to all employees, or tacking it to a bulletin board in the break room, it is always important to keep everybody in the loop. You don’t want employees at a company to get calls from someone outside the company about a press release and have them express ignorance.

    If you do include employees in the loop, be certain they also know that there is a public relations person at the company who should field all calls from reporters. You do not want the receptionist getting quoted, you want the spokesman for the company to respond or designate the “responder.”

    Find the media members that cover your industry – whether locally, regionally, nationally or just in a trade publication – and send them a personal e-mail with the press release as an attachment. Let them know who you are, and why you have sent it, and give them a resource if they have further questions.

    As an example, let me share the process I recently used for my software client. The software product is intended as a payroll/accounting tool for baby boomers who are hiring and employing household care givers for the elderly (live in nurses, etc.). In one particular instance, I knew that the July 2006 issue of MONEY Magazine featured a cover story on “Your Family’s Wealth,” and a feature on “Software that Makes Money Simple.” One particular story was entitled “When your parents need a hand.” I reached out to Penelope Wang, the reporter whose byline appeared on the story, by calling the phone number listed in the MONEY Magazine masthead (listing of staff at the front of the magazine). I then left her a voicemail message that I was sending her a press release about my client, and gave her my contact information. I then e-mailed her the press release, again with my contact information and alluding to the voicemail message. When I called her the next day to follow-up, she was aware of the story, and expressed interest in including my client in a future article.

    Finally, don’t forget to follow-up. The Press Release is only one tool – you can use it as “entry” to a relationship with a reporter, an investor, a customer – but that requires a phone call, a personal meeting, a personal letter or e-mail. A press release in a vacuum will not get you the attention you intended.

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