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Casual Articles - High Quality in the Indian Outsourcing Industry
Starting a business can be a rewarding experience, but it can also be very time consuming and difficult. Many resources are available to assist you, but information overload can cause you from moving forward.Keeping it simple is often the best way of maintaining the momentum necessary to get your business started. There are a series of steps to ensure success.The first step toward getting your business going is deciding on a name, for example "New York Landscaping." Any name that you do business under other than your own given name is called a "fictitious" or "assumed" name, and certain steps need to be taken in order for you to do business under that fictitious or assumed name.Depending on where you live, different government agencies track which names are available. Look in your local phone directory, under government agencies to find the number, or contact y
The Indian Advantage
The Indian advantage lies primarily in the educational and technical qualifications of the personnel, who are o
When you started your job you may have felt excited and motivated to do your best and have a long successful career. However, things may have begun to turn sour over the years. Instead of waking up every morning happy to go to work, you get a bad feeling in the pit of your stomach and stepping into the building puts you in a bad mood. You may have ridiculous deadlines, a pushy boss, and equally frustrated co-workers. The work environment is no longer fun. If you experience any of these feelings, it may be a sign that it is time to quit your job.Quitting your job may be a scary thought but it doesn’t have to be if you plan ahead. After all, it is better to be happy in your job because it is where you spend a majority of your life. There are some options you can consider before you make the leap.Discover Your PassionThink of a job that you would love to do that you would
The Indian BPO industry, which previously relied on its cost effectiveness to attract customers, is now under an entirely different dictatorship. Quality is the new buzzword and is dominating business processes and services like never before. Ninety percent of ITES-BPO companies now have specialized quality departments that are responsible for ensuring accurate, reliable services to their customers. The spotlight in Indian centers is now focused on ensuring standards of quality that are at par with, if not superior to their counterparts abroad.
Defining Quality
Quality departments have a straightforward approach to identifying the areas that require quality control. The first step is the identification of parameters that are 'critical to quality'. These parameters almost always include the client's requirements and expectations. Other key factors like accuracy, productivity and turnaround time are also outlined.
Most companies are now also following the process approach. The process approach is a description of the linkages between all the activities that work towards meeting the finest quality standards that have been identified by prevalent quality norms and the client's expectations.
The Indian Advantage
The Indian advantage lies primarily in the educational and technical qualifications of the personnel, who are of
The more clearly you can define and picture your ideal customer, the better you’ll be able to speak to him. Or her. And that brings up an interesting question: should you target a specific gender in your Yellow Page ad?If the majority of your calls – or at least the majority of your best customers - are a specific gender, then yes, you should craft your Yellow Page ad with an eye toward gender preference. Here’s why:A prospect simply cannot look at a few pages worth of Yellow Page ads and tell, objectively, which company is the best choice. There simply is not enough information, not enough ways to verify claims, and not enough time. So instead, prospects are drawn to the ad (and company) that they “feel” the best about. And that’s who’ll they’ll call. Period.The more any particular prospect senses that an ad is “speaking” to them, the more likely they are
Defining Quality
Quality departments have a straightforward approach to identifying the areas that require quality control. The first step is the identification of parameters that are 'critical to quality'. These parameters almost always include the client's requirements and expectations. Other key factors like accuracy, productivity and turnaround time are also outlined.
Most companies are now also following the process approach. The process approach is a description of the linkages between all the activities that work towards meeting the finest quality standards that have been identified by prevalent quality norms and the client's expectations.
The Indian Advantage
The Indian advantage lies primarily in the educational and technical qualifications of the personnel, who are o
I get a ton of emails asking me about newspaper advertising. First and foremost, most people ask me if the growth and popularity of the Internet and other forms of “new” media have made newspapers obsolete as an effective advertising medium. To that I say, no way! Newspapers are alive and well, and as powerful as ever! If they weren’t, advertisers (of all shapes and sizes) wouldn’t continue to throw billions of dollars at them! Newspapers – local and national – will always be there. They’re not going anywhere, no matter how big the Internet gets or how many forms of “new media” are introduced. They’ve stood the test of time – through radio, TV and the Internet -- and they’ll always be a great place to advertise, provided your target market is within the newspaper’s demographic. Next, people are always asking me fo
Defining Quality
Quality departments have a straightforward approach to identifying the areas that require quality control. The first step is the identification of parameters that are 'critical to quality'. These parameters almost always include the client's requirements and expectations. Other key factors like accuracy, productivity and turnaround time are also outlined.
Most companies are now also following the process approach. The process approach is a description of the linkages between all the activities that work towards meeting the finest quality standards that have been identified by prevalent quality norms and the client's expectations.
The Indian Advantage
The Indian advantage lies primarily in the educational and technical qualifications of the personnel, who are o
A careful management of your telecom bills and their audits in respect of the use of the voice, data and wireless devices is essential to check the loss of a big chunk of your revenue. Proper management can help you track your assets and invoices and reduce your costs, which would otherwise add reduce your overall profits. For this you need to streamline your audit management and audit your telephone bills to find overcharges, wrong charges, and oversight errors that may total up to heavy costs on your company. You can achieve this by either hiring the services of a Telecom Audit and Bill Management company, or just by going in for software designed specifically to audit and manage your telecom expenses.In case you opt for software to perform this job for you, you will have to go in for the one that is based upon the latest Telecom Bill Auditing Management techniques. You will also need to
Most companies are now also following the process approach. The process approach is a description of the linkages between all the activities that work towards meeting the finest quality standards that have been identified by prevalent quality norms and the client's expectations.
The Indian Advantage
The Indian advantage lies primarily in the educational and technical qualifications of the personnel, who are o
Freelancers are just like mercenaries. They find a job to do; they do it without question; they get their pay and leave through the front door.Freelancers do not have to like the people they work for, nor do they have to abide by the organization’s politics. All they have to do is take the job, finish it according to specifications, and repeat the process over and over again.Freelancing isn’t a very appealing premise to some people. For one, there is no job security. If the freelancer is unable to find jobs to do, he goes hungry. Another point would be that freelancers get no benefits such as dental plans, insurance, and others. Also, without a prior employer to vouch for you, applying for real jobs gets harder as time passes by.So why freelance? Because, for all its negative sides, some people still get a good piece of the pie.Freelancing allows you to work on your own
The Indian Advantage
The Indian advantage lies primarily in the educational and technical qualifications of the personnel, who are often more qualified than the people working in the parent locations. A survey conducted in 2002 by NASSCOM (National Association of Software and Service Companies) showed that an India based ITES-BPO center in the banking and financial service sector, performs better than a UK or US based facility on significant factors such as the number of correct transactions/total umber of transactions, total satisfaction factor, number of transactions per hour and the average speed of answers.
The ITES-BPO industries are most sensitive to incorporating internationally accepted standards of quality assurance. The NASSCOM survey also found that 50 percent of Indian companies have implemented varied levels of ISO (The International Organisation for Standardization, which conceives sets of quality management standards) such as ISO 9002, ISO 9001, ISO 9001:2000, ISO 9001:2001.
The survey also says that 45 percent of Indian service providers have certifications like Six Sigma (a disciplined, statistical quality control method that measures the number of defects compared to the opportunities to make defects) and CMMI ( Capabilty Maturity Model Integration - which is a process improvement method that provides a set of best practices that address productivity, performance, costs, and customer satisfa
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