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Casual Articles - Consultative Business Process Outsourcing (BPO)
One of my previous careers was selling cars. I have had about 15 jobs in my lifetime and that was one of the hardest in many ways. Prior to selling cars I was in restaurant management so it was a completely new experience. One plus factor to a car sales career is that it is easy to get that kind of job. My local paper had dealer help wanted ad’s suggesting huge pay with no experience required. The first place I applied to offered me a job after a five minute interview. I went downtown for a license and started the next day. Auto dealers usually pay straight commission so they don’t have much to loose if a new hire doesn’t work out.I worked six days a w
It is the occasion that every manager has faced—terminating an employee. Few managers can say that this is an easy part of their job. Terminating an employee is always a difficult and stressful task. In today’s volatile workplace environment this task is even more difficult. The potential for litigation, adverse publicity, and even violence makes the way you discharge workers even more delicate. There are ways to mitigate these circumstances and the termination interview is pivotal to effective workforce management.Timing. There are two schools of thought on when to terminate an employee. One group suggests that employees be termina
The global business landscape has changed dramatically in the last couple of years thanks to growth of outsourcing. Outsourcing has gained strength as a management strategy for sustaining global growth as well competitive advantage to overcome the challenges of ever growing business complexities. So whether it’s a Fortune 100 transnationals or even a small enterprise, everyone is looking at outsourcing as a key growth engine thanks to the increased levels of process specialization and sophistication. Domain specialization and not just economies of scale are key to the success of any outsourcing relationship. Outsourcing has been recognized to save
Who knew that a retailer's once-valuable and suitable point-of-sale system would become as useless as an old, antiquated typewriter? And then curse the day they got it? It happens. And worse, it keeps them operating at lower standards than other retailers who have stepped up to better technology.Technology always changes the way we work and the way our business works. It isn't just about performing our business functions better either. It's also about servicing the needs of our customers better. And it takes today's retail technology advances to help achieve this because it didn't exist cohesively before.So, chances are, you need to change your
Creating and mailing business post cards is a logical choice when your small business has a small advertising budget.Here are five factors to consider:1. Your data base list of customers might well be under 500 names.• You can manage this list yourself on your computer and print out mailing labels. And since there are so few names, you won't have to hire a mailing company to affix the labels, sort by zip code and take it to the post office for you.2. Our advantage as small businesses is in cultivating a personal relationship with our customers. This holds true whether your business is entirely local or operates in a s
As you take a look around, there would appear to be an unlimited number of ways a small business can spread the word about their specific product or service. While these methods range from traditional to the unprecedented, one method that has been around longer than most yet has proven to be very effective is direct mail.Now, even though most small businesses are aware of this method and many have used it as part of their marketing efforts, the sad reality is that the majority don’t know how to make the most of this powerful marketing method. Because of this, the results experienced by most are less than stellar and usually lead to the false assumpti
They started out as a small, family owned retailer and gradually began to spread beyond its small town roots to towns across America. Along the way they changed the company’s name and quickly became known for offering low prices on a wide variety of items. Consumers flock to them and they are opening more stores annually in the US than any other retailer. I’m talking about Wal-Mart, right? No, Dollar General! Let’s take a closer look at another one of America’s retail success stories, the Dollar General Corporation.J.L. Turner was a man toughened by life’s difficulties who founded what was later to become Dollar General with his son, Cal. At the age of
Evolving Outsourcing Relationships
Organisations now regard outsourcing as a key initiative for overall growth and not just as mere cost saving exercise. Hence organizations are increasingly seeking best-in-class outsourcing specialists and not just large best of breed outsourcing service providers. This is especially true in the IT & engineering verticals as organizations even outsource new product development tasks to specialized offshore vendors. Research intensive, customer focused outsourcing rela
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