No-Show Frequency Distribution

No-show rates average at about 20%, where 10% clinics have less than 10% no-shows, 42% clinics - 10%-20%, 34% clinics - 20-30%, and 14% clinics - more than 30% no-shows. Further, the top ten clinics range 3%-9% for no-shows, while the bottom 10 clinics reach 33%-57%.

No-Show Impact to Clinic

A missed appointment poses five kinds of problems:

1. Health damage: Damage to patient's health due to interrupted continuity of care or missed an opportunity to solve an acute health problem. The doctor also loses an opportunity for a timely review of patient health, treatment progress, etc.

2. Liability risk: A patient that missed an appointment and suffered an injury may have a viable cause for a lawsuit against the practice. To avoid such risk, the doctor must maintain evidence of giving clear directions and making reasonable efforts to ensure patient's compliance with care program, including keeping follow-up appointments.

3. Reduced accessibility: Other patients were postponed and did not get access to care because of a no-show or cancelled appointment.

4. Impedance to resident education: Resident doctor missed an opportunity to hone ca
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   hich integrate scheduling and billing data, reduce no-show rates and improve associated revenues by more than 50%.

   No-Show Frequency Distribution

   No-show rates average at about 20%, where 10% clinics have less than 10% no-shows, 42% clinics - 10%-20%, 34% clinics - 20-30%, and 14% clinics - more than 30% no-shows. Further, the top ten clinics range 3%-9% for no-shows, while the bottom 10 clinics reach 33%-57%.

   No-Show Impact to Clinic

   A missed appointment poses five kinds of problems:

   1. Health damage: Damage to patient's health due to interrupted continuity of care or missed an opportunity to solve an acute health problem. The doctor also loses an opportunity for a timely review of patient health, treatment progress, etc.

   2. Liability risk: A patient that missed an appointment and suffered an injury may have a viable cause for a lawsuit against the practice. To avoid such risk, the doctor must maintain evidence of giving clear directions and making reasonable efforts to ensure patient's compliance with care program, including keeping follow-up appointments.

   3. Reduced accessibility: Other patients were postponed and did not get access to care because of a no-show or cancelled appointment.

   4. Impedance to resident education: Resident doctor missed an opportunity to hone ca
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      If your company has a good product and a hungry market for that product, you’re closer to success than 90% of the rest. But to take that final step, some of the most successful companies in the world have hired a Branding Company to craft their company’s brand image into the sales and loyalty-generating machine it needs to be.How have these successful companies—take your pick from the Fortune 500—found these branding companies? There’s no one-stop resource or fail-safe formula. Fact is, finding one worth its salt is exceedingly difficult. But if you’re going to take your brand to the next l
      n clinics range 3%-9% for no-shows, while the bottom 10 clinics reach 33%-57%.

      No-Show Impact to Clinic

      A missed appointment poses five kinds of problems:

      1. Health damage: Damage to patient's health due to interrupted continuity of care or missed an opportunity to solve an acute health problem. The doctor also loses an opportunity for a timely review of patient health, treatment progress, etc.

      2. Liability risk: A patient that missed an appointment and suffered an injury may have a viable cause for a lawsuit against the practice. To avoid such risk, the doctor must maintain evidence of giving clear directions and making reasonable efforts to ensure patient's compliance with care program, including keeping follow-up appointments.

      3. Reduced accessibility: Other patients were postponed and did not get access to care because of a no-show or cancelled appointment.

      4. Impedance to resident education: Resident doctor missed an opportunity to hone ca
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         loses an opportunity for a timely review of patient health, treatment progress, etc.

      5. Liability risk: A patient that missed an appointment and suffered an injury may have a viable cause for a lawsuit against the practice. To avoid such risk, the doctor must maintain evidence of giving clear directions and making reasonable efforts to ensure patient's compliance with care program, including keeping follow-up appointments.

      6. Reduced accessibility: Other patients were postponed and did not get access to care because of a no-show or cancelled appointment.

      7. Impedance to resident education: Resident doctor missed an opportunity to hone ca
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         s to ensure patient's compliance with care program, including keeping follow-up appointments.

      8. Reduced accessibility: Other patients were postponed and did not get access to care because of a no-show or cancelled appointment.

      9. Impedance to resident education: Resident doctor missed an opportunity to hone care skills.

      10. Loss of revenue: Clinic is unable to make up revenue due to missed appointments.

      Three-Phase No-Show Management Strategy

      An effective no-show management strategy is based on tracking, rescheduling, and follow up:

      1. Track
         1. Record all no-shows and reconcile with billing on a daily basis
         2. Record no-show reasons and followup notes in patient records
         3. Review End-Of-Day report daily

      2. Reschedule in real time
         1. Allow patients request appointments online using Internet
         2. Overbook, use waiting lists
         3. Fill new openings with walk-ins or patients from waiting list

      3. Follow up
         1. Activate a sequence of reminder calls/emails to all patients 10, 2, and 1 day prior to appointment.
         2. Follow up call to find reasons for no-show and reschedule
         3. Follow up with warning letters after one no-show
         4. Dismiss from practice after three no-shows

      Reminder calls or emails prior to appointment remains the most effective method to prevent missed appointments. Additionally, sending reminders via email and allowing patients confirm online turns an office reminder into patient's action item, significantly outperforming th