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Casual Articles - The 4 Attitudes of Awesome Hospitality
As if Trade Show and Exhibit Professionals did not have enough to concern themselves with, proper preparation begins with the planning stages and concludes with the closing bell. Remember that your security and safety planning and execution considerations are not factors that should be overlooked or taken lightly. Having them included in your welcome packages will increase exhibitor’s value of the venue, the organizers and the potential customers. “An ounce of prevention is worth a point of cure.”Merely planning for the sales lead and having the best exhibit that attracts the most number of clients are primary goals all exhibitors should strive to achieve. However, being conscious of the critical issues affecting the lead and the success of the exhibit takes con
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
“Scott, I want to sell you a boat.”
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. Not just introducing yourself, but offering a new person your friendship, fellowship and relationship.<
What is the definition of a leads exchange and how does it differ from other groups?So what is a leads exchange? A leads exchange comes in several flavors; first the exchange usually has exclusivity restrictions so that you remain loyal to only one group. This way the printer and the chiropractor that belong to this group will only think of you for a particular service or product. They will essentially promote your business as part of the membership requirement: to generate leads for others as well as get leads in exchange. These types of groups are plentiful and can work for you or against you. If you have done your homework and the group is active in the areas that you would like to be known, then this type of group will work well for you. If you work in an un
The effectiveness of any organization’s front porch is a function of its hospitality – that of its members, its staff and the group itself. In this article we’ll take a closer look at approachability as it pertains to the connectedness of groups – namely, The New Guys; because those are the individuals who benefit from it the most.
When I began wearing a nametag all day, every day, the type of people with whom I most frequently interacted was strangers. (They still are) And I love it! It’s a blessing to extend my front porch to new and interesting people, all the while making them feel comfortable because of the level of approachability. What’s more, what an accomplishment it is to combat the coarsening of our fear-laden culture by opening up to new people.
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open arms. They gave me the inside track on the organization. Some even offered to take me under their wing! And I was grateful. I was comfortable.
Most importantly, I felt welcomed.
To solidify the approachability of you and your organization, here are the Attitudes of Awesome Hospitality™.
AWESOME ATTITUDE #1: Beyond Hello
People often believe that a quick greeting, a handshake and a mutual offering of Fruitless Questions and F.I.N.E’s equals hospitality.
False.
Hospitality is more than just saying hello. And nobody understands this element of hospitality better than a Ritz Carlton employee – especially a doorman; especially my coworker DeWitt.
The first time I met DeWitt was on a crisp fall morning on the front drive. I introduced myself and he gave me a solid handshake, a cheeky smile and pat on the back. He started telling me all about hospitality and Guest Service at the Ritz, and gave me some great tips to make the guests feel welcome.
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
“Scott, I want to sell you a boat.”
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. Not just introducing yourself, but offering a new person your friendship, fellowship and relationship. How to Write a Tag Line - 10 Tips
What Is a Tag Line?A tag line (also known as a “strapline”) is a punchy slogan that follows a logo or company name. For example, Jaguar’s tag line is “Don’t dream it. Drive it.” Or IBM’s “I think, therefore IBM.”The tag line evokes an image of the product or service whenever a person reads or hears it. It helps to establish a brand in a person’s mind.10 Tips for Writing Tag LinesKeep your tagline1. Simple – 5 short, one-syllable words are easier to remember than 25. Nike’s “Just do it” is more powerful than Iberia Airlines’ “The best connections in the world mean nothing if an airline forgets the human one.”2. Positive – negative statements don’t sell.3. Original
When I began wearing a nametag all day, every day, the type of people with whom I most frequently interacted was strangers. (They still are) And I love it! It’s a blessing to extend my front porch to new and interesting people, all the while making them feel comfortable because of the level of approachability. What’s more, what an accomplishment it is to combat the coarsening of our fear-laden culture by opening up to new people.
But when I started my business a few years ago, I joined several organizations, clubs, groups, etc. and began to feel the reciprocity of that same hospitality. As The New Guy – not to mention the young guy – existing members welcomed me with open arms. They gave me the inside track on the organization. Some even offered to take me under their wing! And I was grateful. I was comfortable.
Most importantly, I felt welcomed.
To solidify the approachability of you and your organization, here are the Attitudes of Awesome Hospitality™.
AWESOME ATTITUDE #1: Beyond Hello
People often believe that a quick greeting, a handshake and a mutual offering of Fruitless Questions and F.I.N.E’s equals hospitality.
False.
Hospitality is more than just saying hello. And nobody understands this element of hospitality better than a Ritz Carlton employee – especially a doorman; especially my coworker DeWitt.
The first time I met DeWitt was on a crisp fall morning on the front drive. I introduced myself and he gave me a solid handshake, a cheeky smile and pat on the back. He started telling me all about hospitality and Guest Service at the Ritz, and gave me some great tips to make the guests feel welcome.
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
“Scott, I want to sell you a boat.”
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. Not just introducing yourself, but offering a new person your friendship, fellowship and relationship.<
To win any game, you must know the rules. Then, you must play by those rules all while improving your skill-set and performance within those boundaries. This is true for every game – sports or otherwise -- we play. In fact, rules are in effect even if we don’t know them – and the consequences can be swift and harsh if we break them.Not so true in the “game” of business.Business is the only game in life where YOU can set the rules. You can structure your business to fulfill your guidelines, goals and outcomes. As a matter of fact, if you structure your business based on other people’s rules, you’re guaranteed to fall short of your potential (on the low end) and fail (worst case scenario). Why? Because other people have set the rules to based on their stren
Most importantly, I felt welcomed.
To solidify the approachability of you and your organization, here are the Attitudes of Awesome Hospitality™.
AWESOME ATTITUDE #1: Beyond Hello
People often believe that a quick greeting, a handshake and a mutual offering of Fruitless Questions and F.I.N.E’s equals hospitality.
False.
Hospitality is more than just saying hello. And nobody understands this element of hospitality better than a Ritz Carlton employee – especially a doorman; especially my coworker DeWitt.
The first time I met DeWitt was on a crisp fall morning on the front drive. I introduced myself and he gave me a solid handshake, a cheeky smile and pat on the back. He started telling me all about hospitality and Guest Service at the Ritz, and gave me some great tips to make the guests feel welcome.
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
“Scott, I want to sell you a boat.”
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. Not just introducing yourself, but offering a new person your friendship, fellowship and relationship.<
Medical billing is complex enough on paper. Throw electronic medical billing into the mix and it gets even more complex. In this installment in our series, we're going to cover NSF 3.01 specifications FA0 record, fields 29 through 38FA0 field 29, position 140, is the review code indicator. This is an indicator that tells the payer if the claim was under previous review. This is sent for claims that have usually been previously submitted.FA0 field 30, position 141, is the multiple procedure indicator. This field, when checked, tells the payer if more than one procedure was performed in relation to the claim being submitted. In some cases, only the first procedure is covered, especially if it is elective surgery.FA0 field 31, positions 142 - 15
False.
Hospitality is more than just saying hello. And nobody understands this element of hospitality better than a Ritz Carlton employee – especially a doorman; especially my coworker DeWitt.
The first time I met DeWitt was on a crisp fall morning on the front drive. I introduced myself and he gave me a solid handshake, a cheeky smile and pat on the back. He started telling me all about hospitality and Guest Service at the Ritz, and gave me some great tips to make the guests feel welcome.
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
“Scott, I want to sell you a boat.”
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. Not just introducing yourself, but offering a new person your friendship, fellowship and relationship.<
“It’s the same old tissue, honey, it doesn’t make a difference, ok? It’s still going to work the same way”, my exasperated husband hissed into my ear as I grabbed cartons after cartons of some ‘designer’ tissue. DESIGNER TISSUE! Hah, can you even hear me say that? I can’t believe I actually wrote ‘designer tissue’. So, yes, for a graphic designer and writer who knows all about the kind of effort one puts into packaging and branding products, I sure fell for it. All the hoopla. The shenanigans. The ‘suck ‘em in with good copy and fab color combo’. Hey, I am still a consumer, remember that. I am entitled to fall for nice packaging, I have a prevailing right to be human.But they are so pretty…the packaging. I swear!They have the ‘nature lover’ packaging, the
After a few hours of check-ins and getting to know each other, DeWitt said something I’ll never forget:
“Scott, I want to sell you a boat.”
“You…want to sell me…a boat? Oh-kayyy…what kind of boat…?”
“Well, it’s actually not really boat. It’s more of a ship: Friendship, Fellowship and Relationship. What do you say?”
I’ll take it.
That is the essence of Awesome Hospitality. Not just saying hello. Not just introducing yourself, but offering a new person your friendship, fellowship and relationship.
AWESOME ATTITUDE #2: How to Treat Others
Hospitality is also an expression of the Golden Rule, which as you know is “treat others as you want to be treated.” Everyone knows this phrase. It’s been ingrained into our minds and souls by our parents, our teachers and our mentors.
But does everyone practice the Golden Rule?
Here’s another way to look at it: do you remember when YOU were The New Guy? Did people extend themselves? Did you feel welcomed? If so, you probably connected with new people immediately, took an active role in the organization and felt proud to be a part of it. If not, you probably never came back to another meeting again.
So you can put this phrase into practice by empathizing with the new people, the visitors and guests. Think how great it felt to be welcomed in. Remember: you used to be The New Guy.
AWESOME ATTITUDE #3: The Member Mindset
It’s impossible to talk about any organization without using the word member. Think of the groups of which you are a member – what does that mean to you?
You might say “Being a member allows me to be part of the group,” or “Being a member means I get to go to all the meetings.” But most people see membership as entitlement:
I looked up member in several dictionaries and none of them said anything about entitlement. They didn’t say anything about paying dues so you could get exclusive benefits. They simply defined it as "one that belongs to a group or an organization."
When did this Member Mindset evolve into “What stuff do I get when I join?” People forget that being part of an organization has more to do with serving others, and less to do with being served by others.
AWESOME ATTITUDE #4: Who Are Your Greeters?
If there’s any group of individuals who extend their organizational front porch by serving new people, it’s the Greeters. During one of my speeches at a Hospitality Conference, I asked my audience of 300 people to stand up if their position was “Greeter.”
About 25 people got up.
I thanked those who stood and asked the remainder of the audience to give them a hearty applaus
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