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Casual Articles - Hey, Who's the New Guy? How to Make Guests and First Timers Feel Welcome
“I really LOVE my customers,” I heard one agent gush.“My customers ADORE me!” another one boasted.“I always try to do something EXTRA,” confides a third.Ask most customer service managers what they would think about these three reps and they’d probably beam with pride and be elated.Each rep sounds as if she is reaching for the stars, never satisfied, and always achieving.I hate to bear bad news, but they’re all off the mark.Customer SERVICE is about what WE do, the techniques we use, and the feelings we have.But customer SATISFACTION is about something entirely different.Satisfaction is about the RESULTS we produce for customers, and it’s the single most important thing we need to focus on arousing, time and a
Who Stands Out?
Inconsistent clothing is another telltale sign that someone is new to the organization. If you belong to a group that maintains a causal and comfortable dress code and someone you’ve never seen before walks in with a three piece suit, you can bet he’s The New Guy. (Or the speaker!)
Also look for inconsistency in the nametags. Nametags are easy indicators of the level of someone’s involvement in a group. Depending on the organization, most board members, staff and veterans will have slightly different nametags than The New Guys. Some New Guys might not even have nametags!
Lastly, one of the toughest parts about being The New Guy is confusion about when to show up. You can look at the meeting time on the website, in the brochure or on the bulletin, but unless you’ve been there in the past
There it is. The event you’ve been waiting for. It’s all the big name speakers you’ve been drooling over, it’s in a city you’ve been dying to visit and it’s just the perfect information you need right now to take your business to the next level.You grab your plane ticket, pack up the laptop, ship Rover off to the doggie sitter and are off. Three days later, it was a fantastic event. You met great people, you learned a ton of new things. You’re pumped up and ready to go.Three weeks later somehow you can’t remember the name of that great contact you’d made and you really haven’t changed the way you do business. Here are some steps to take to set yourself up for success before you actually fork out your hard earned dollars.Figure out the Why
You become an ambassador. If it’s their first time, your initial step onto their front porch will serve as a reflection of the welcoming nature of your organization. They’ll walk out of that meeting thinking: you know I felt right at home with that group. Those guys were really welcoming!
You make an UNFORGETTABLE™ first impression. Not only will you make an UNFORGETTABLE™ first impression for your organization, but you will leave your mark in The New Guy’s memory as “the first person who made them feel welcomed to the group.” Do you remember the first person you talked to at one of your organizations? Call them right now and thank them.
You become a resource. Tell The New Guy all the ins and outs of the organization. Give them the scoop – in a non-gossipy way – about the group and all the people you know. This will help them determine who they’d like to meet in the future. Also offer yourself as an available contact for just about anything. Try saying, “Hey – I’ve been a member for a while now, so if you need anything or have any questions, I’m here for you.” There’s no better feeling than the security of having at least one friend in a new organization.
How to Spot The New Guy
All New Guys adhere to a standard of New Guy Protocol. In this article, you’ll learn some of the most common behaviors that will empower you to extend hospitality to those who need it most. Remember, approachability is a two way street: you must be approachable to, and you must be the one to approach others.
Eye contact
Is the number one indicator that conversation is desirable. In other words, when people avoid eye contact, what they’re really avoiding is an interaction. So when you see The New Guy walk in to the room; stop dead in their tracks and a) stare blankly into space, b) check out every person that walks by and/or c) meticulously examine every crack in the beautiful white ceiling – it means they need you.
To get more specific on this type of New Guy Protocol, let's examine a psychological barrier many New Guys put up called an involvement shield. It’s exactly what it sounds like: an object that keeps you involved and serves as a shield from communication. Think about this: why do people read books, listen to headphones or solve crosswords while riding the bus? Sure, those are all fun, enriching and engaging activities – but so is conversation. The only difference is, conversation actually requires another person; whereas these involvement shields are independent of interaction.
A perfect example of an involvement shield is the organization’s program. Whether it’s a church bulletin, speaker outline, announcement sheet or just the schedule of events, isn’t it amazing how long some people will spend with their noses buried in something so mundane? Do you honestly think The New Guy is SO immersed in that engaging, one page schedule of upcoming events that they’ve actually been re-reading it over and over for the past 12 minutes?
Or is it possible they’re staring blankly at the piece of paper thinking to themselves: okay the meeting should start pretty soon so if I just sit here and look like I’m completely involved with this stupid agenda nobody will come up and bother me and then I can eat my salad and get the heck out of here before anyone realizes I’m The New Guy.
Other common involvement shields are:
*Cell phones
*Promotional tables with information/giveaways
*Snack/buffet table
*Signage on the wall
*Centerpieces
Never Eat Alone
Another behavior you'll notice is that New Guys don’t often arrive with another member; although that is one effective technique for acclimating into the group. So because they’re usually on their own, it’s not uncommon for them to sit by themselves. Of course, don’t assume that someone who sits by themselves is new – their tablemate or friend may be in the bathroom or walking around the room somewhere.
Here’s a great tip: every meeting you attend, take a few minutes to look over the room. Find out who’s sitting alone. Take note of the seats on either side of the person to see if they’re taken. If it appears there’s room for one more, politely ask to join them. Most likely they’ll be thrilled you stepped onto their front porch and inform you about their association with the group.
Who Stands Out?
Inconsistent clothing is another telltale sign that someone is new to the organization. If you belong to a group that maintains a causal and comfortable dress code and someone you’ve never seen before walks in with a three piece suit, you can bet he’s The New Guy. (Or the speaker!)
Also look for inconsistency in the nametags. Nametags are easy indicators of the level of someone’s involvement in a group. Depending on the organization, most board members, staff and veterans will have slightly different nametags than The New Guys. Some New Guys might not even have nametags!
Lastly, one of the toughest parts about being The New Guy is confusion about when to show up. You can look at the meeting time on the website, in the brochure or on the bulletin, but unless you’ve been there in the past,
The brands are coming! Their arrival has been evident in our supermarkets and on the main streets of our towns and cities for some time now. It started as a trickle, led by the makers and the retailers of consumer goods, but it has more recently become a fast moving torrent that races headlong through almost every business and walk of life. In certain respects, it has come later to the hospitality world than to many others but now that it has arrived it is clearly planning to stay.Make for the high ground! For many in the industry, it is something to be viewed uneasily as it threatens to burst its banks and overwhelm everything that stands in its way. Others are out constructing canals and reservoirs. For us, branding offers something new and exciting;
How to Spot The New Guy
All New Guys adhere to a standard of New Guy Protocol. In this article, you’ll learn some of the most common behaviors that will empower you to extend hospitality to those who need it most. Remember, approachability is a two way street: you must be approachable to, and you must be the one to approach others.
Eye contact
Is the number one indicator that conversation is desirable. In other words, when people avoid eye contact, what they’re really avoiding is an interaction. So when you see The New Guy walk in to the room; stop dead in their tracks and a) stare blankly into space, b) check out every person that walks by and/or c) meticulously examine every crack in the beautiful white ceiling – it means they need you.
To get more specific on this type of New Guy Protocol, let's examine a psychological barrier many New Guys put up called an involvement shield. It’s exactly what it sounds like: an object that keeps you involved and serves as a shield from communication. Think about this: why do people read books, listen to headphones or solve crosswords while riding the bus? Sure, those are all fun, enriching and engaging activities – but so is conversation. The only difference is, conversation actually requires another person; whereas these involvement shields are independent of interaction.
A perfect example of an involvement shield is the organization’s program. Whether it’s a church bulletin, speaker outline, announcement sheet or just the schedule of events, isn’t it amazing how long some people will spend with their noses buried in something so mundane? Do you honestly think The New Guy is SO immersed in that engaging, one page schedule of upcoming events that they’ve actually been re-reading it over and over for the past 12 minutes?
Or is it possible they’re staring blankly at the piece of paper thinking to themselves: okay the meeting should start pretty soon so if I just sit here and look like I’m completely involved with this stupid agenda nobody will come up and bother me and then I can eat my salad and get the heck out of here before anyone realizes I’m The New Guy.
Other common involvement shields are:
*Cell phones
*Promotional tables with information/giveaways
*Snack/buffet table
*Signage on the wall
*Centerpieces
Never Eat Alone
Another behavior you'll notice is that New Guys don’t often arrive with another member; although that is one effective technique for acclimating into the group. So because they’re usually on their own, it’s not uncommon for them to sit by themselves. Of course, don’t assume that someone who sits by themselves is new – their tablemate or friend may be in the bathroom or walking around the room somewhere.
Here’s a great tip: every meeting you attend, take a few minutes to look over the room. Find out who’s sitting alone. Take note of the seats on either side of the person to see if they’re taken. If it appears there’s room for one more, politely ask to join them. Most likely they’ll be thrilled you stepped onto their front porch and inform you about their association with the group.
Who Stands Out?
Inconsistent clothing is another telltale sign that someone is new to the organization. If you belong to a group that maintains a causal and comfortable dress code and someone you’ve never seen before walks in with a three piece suit, you can bet he’s The New Guy. (Or the speaker!)
Also look for inconsistency in the nametags. Nametags are easy indicators of the level of someone’s involvement in a group. Depending on the organization, most board members, staff and veterans will have slightly different nametags than The New Guys. Some New Guys might not even have nametags!
Lastly, one of the toughest parts about being The New Guy is confusion about when to show up. You can look at the meeting time on the website, in the brochure or on the bulletin, but unless you’ve been there in the past
There are a lot of ways to raise fund. There's the car washing thing where you can ask people to let their cars be washed for a cause. And there's the garage or bake sale that is a good way to both raise some funds and dispose of unnecessary stuff from your closets or storage rooms.And then there's the card. A variety of cards can be used as a vehicle to raise some money. You'll find that discount cards and the scratch cards have high success rates of raising some funds when conducted properly. Using cards is an easy and fast way to raise some money.Discount cards can appear in different forms. There are discount cards for food, products and services. The idea behind discount cards or any card fund raiser for that matter is that you are giving your do
To get more specific on this type of New Guy Protocol, let's examine a psychological barrier many New Guys put up called an involvement shield. It’s exactly what it sounds like: an object that keeps you involved and serves as a shield from communication. Think about this: why do people read books, listen to headphones or solve crosswords while riding the bus? Sure, those are all fun, enriching and engaging activities – but so is conversation. The only difference is, conversation actually requires another person; whereas these involvement shields are independent of interaction.
A perfect example of an involvement shield is the organization’s program. Whether it’s a church bulletin, speaker outline, announcement sheet or just the schedule of events, isn’t it amazing how long some people will spend with their noses buried in something so mundane? Do you honestly think The New Guy is SO immersed in that engaging, one page schedule of upcoming events that they’ve actually been re-reading it over and over for the past 12 minutes?
Or is it possible they’re staring blankly at the piece of paper thinking to themselves: okay the meeting should start pretty soon so if I just sit here and look like I’m completely involved with this stupid agenda nobody will come up and bother me and then I can eat my salad and get the heck out of here before anyone realizes I’m The New Guy.
Other common involvement shields are:
*Cell phones
*Promotional tables with information/giveaways
*Snack/buffet table
*Signage on the wall
*Centerpieces
Never Eat Alone
Another behavior you'll notice is that New Guys don’t often arrive with another member; although that is one effective technique for acclimating into the group. So because they’re usually on their own, it’s not uncommon for them to sit by themselves. Of course, don’t assume that someone who sits by themselves is new – their tablemate or friend may be in the bathroom or walking around the room somewhere.
Here’s a great tip: every meeting you attend, take a few minutes to look over the room. Find out who’s sitting alone. Take note of the seats on either side of the person to see if they’re taken. If it appears there’s room for one more, politely ask to join them. Most likely they’ll be thrilled you stepped onto their front porch and inform you about their association with the group.
Who Stands Out?
Inconsistent clothing is another telltale sign that someone is new to the organization. If you belong to a group that maintains a causal and comfortable dress code and someone you’ve never seen before walks in with a three piece suit, you can bet he’s The New Guy. (Or the speaker!)
Also look for inconsistency in the nametags. Nametags are easy indicators of the level of someone’s involvement in a group. Depending on the organization, most board members, staff and veterans will have slightly different nametags than The New Guys. Some New Guys might not even have nametags!
Lastly, one of the toughest parts about being The New Guy is confusion about when to show up. You can look at the meeting time on the website, in the brochure or on the bulletin, but unless you’ve been there in the past
Have you found marketing your own business to be a challenge? Maybe you don’t care to go out and network because you are not comfortable in large groups, have difficulty putting into words your thoughts and knowledge, or find speaking in front of a group intimidating. Maybe because of this, you feel there are no other options for marketing and therefore have never put into motion a plan. Or, like me, are you great with coming up with a plan and ideas for a client, but then fall short and out of time for yourself?Crucial to a successful business is having a marketing strategy and setting aside the time to implement it. But, it doesn’t have to be a lot of time. Here are 5 keys in establishing your marketing strategy and setting yourself up for success.they’re staring blankly at the piece of paper thinking to themselves: okay the meeting should start pretty soon so if I just sit here and look like I’m completely involved with this stupid agenda nobody will come up and bother me and then I can eat my salad and get the heck out of here before anyone realizes I’m The New Guy.
Other common involvement shields are:
*Cell phones
*Promotional tables with information/giveaways
*Snack/buffet table
*Signage on the wall
*Centerpieces
Never Eat Alone
Another behavior you'll notice is that New Guys don’t often arrive with another member; although that is one effective technique for acclimating into the group. So because they’re usually on their own, it’s not uncommon for them to sit by themselves. Of course, don’t assume that someone who sits by themselves is new – their tablemate or friend may be in the bathroom or walking around the room somewhere.
Here’s a great tip: every meeting you attend, take a few minutes to look over the room. Find out who’s sitting alone. Take note of the seats on either side of the person to see if they’re taken. If it appears there’s room for one more, politely ask to join them. Most likely they’ll be thrilled you stepped onto their front porch and inform you about their association with the group.
Who Stands Out?
Inconsistent clothing is another telltale sign that someone is new to the organization. If you belong to a group that maintains a causal and comfortable dress code and someone you’ve never seen before walks in with a three piece suit, you can bet he’s The New Guy. (Or the speaker!)
Also look for inconsistency in the nametags. Nametags are easy indicators of the level of someone’s involvement in a group. Depending on the organization, most board members, staff and veterans will have slightly different nametags than The New Guys. Some New Guys might not even have nametags!
Lastly, one of the toughest parts about being The New Guy is confusion about when to show up. You can look at the meeting time on the website, in the brochure or on the bulletin, but unless you’ve been there in the past
If you will keep these three things in mind as you go about selling your products and services, you will have greater success. You have to understand that selling is a process and not a single act. True selling is satisfying a real need of a buyer.First you must get the attention of your perspective buyer. There are many voices calling in the marketplace. You have to find a way to stand out from the crowd. On the Internet, you have a very short window of time to do this in. Use a catchy title or headline to capture your buyers' attention. Font size, color, graphics, as well as text all can be used successfully. Use your imagination and don't be afraid to experiment. When you shop what catches your attention? Your customers are no different. Your
Who Stands Out?
Inconsistent clothing is another telltale sign that someone is new to the organization. If you belong to a group that maintains a causal and comfortable dress code and someone you’ve never seen before walks in with a three piece suit, you can bet he’s The New Guy. (Or the speaker!)
Also look for inconsistency in the nametags. Nametags are easy indicators of the level of someone’s involvement in a group. Depending on the organization, most board members, staff and veterans will have slightly different nametags than The New Guys. Some New Guys might not even have nametags!
Lastly, one of the toughest parts about being The New Guy is confusion about when to show up. You can look at the meeting time on the website, in the brochure or on the bulletin, but unless you’ve been there in the past, you won’t have the insider information on when most people arrive.
So if you get to the meeting and see someone who’s obviously been there for at least 15 minutes prior to your arrival, they’re probably new. Also, if during the program, a meeting, service or speech you observe someone sneak in the back of the room unnoticed by most of the audience – they’re also probably new.
It’s tough being The New Guy. It’s uncomfortable; you don’t know anyone and you stand out like a sore thumb. But we’ve all been there before. So past experiences motivate us to take it upon ourselves to become greeters and extend hospitality to those who need it most.
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