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Casual Articles - Knowledge Communities: Transforming Best Practice into Action
Innovation Management: The Power of Emotional Attachment
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that investment in developing and commercialising those ideas will not be wasted.The mere definition of innovation implies a break from the past, something new. However, one of the crucial aspects that many innovators fail to consider is the power of emotional attachment to existing products, methods and practices.Two good examples include New Coke and British Airways.Forced to address the issue of losing market share to Pepsi, Coke came up with New Coke only to find that existing customers equated Coke with America itself. Not only was Coke a symbol of America but Coke grew up with America in the Twentieth Century. It was as American as arrogance and Thanksgiving. Changing it meant tampering with people’s identity.British Airways re-branded itself by taking away the national flag on its tailfin and modernising with designs of arts and crafts from
st Practices” FailsCreativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that investment in developing and commercialising those ideas will not be wasted.The mere definition of innovation implies a break from the past, something new. However, one of the crucial aspects that many innovators fail to consider is the power of emotional attachment to existing products, methods and practices.Two good examples include New Coke and British Airways.Forced to address the issue of losing market share to Pepsi, Coke came up with New Coke only to find that existing customers equated Coke with America itself. Not only was Coke a symbol of America but Coke grew up with America in the Twentieth Century. It was as American as arrogance and Thanksgiving. Changing it meant tampering with people’s identity.British Airways re-branded itself by taking away the national flag on its tailfin and modernising with designs of arts and crafts from
There are five approaches to best practice “search and implement” missions that strangle management. They all begin with a vague project to find a bes
Background Checks: Are Reference Checks A Formality?
Are background checks a formality?In other words, once you've made it to the reference check stage, are you virtually guaranteed to get the job?No.As a recruiter, I've seen jobs lost at the reference check stage when the references don't speak as highly of the job searcher as the hiring manager would have liked.The reference check stage tends to be one that job searchers often don't take very seriously and I'm always amazed when this happens.One of the biggest mistakes that people make at the reference check stage is thinking that it simply involves giving the potential hiring manager a list of names of people that they've worked with in the past and assuming that everything will work out.Once, I got a call from a call out of the blue from a guy who asked me if he could do a reference check on a woman I'd worked with over one year earlier. The call took me by surprise because I hadn't spoken with this lady since we'd worked together (ie. over one year earlier) and I had no idea she was looking for a job or that she was using me as a reference!It took me about a minute into the call before I actually realized what was going on. Since I was working as a recruiter, I was used to doing reference checks on people, not being used as a reference check so this call really surprised me since I hadn't been warn
Healthcare managers are discovering that a “best practice” imported from another organization is not a panacea. First, one size never fits all. Second, managers charged with process improvement often think of the search for a best practice as a one-time effort. In truth, performance improvement is always ongoing. That’s why smart organizations are intensifying the search for best practices with “knowledge communities” – groups of people who share a common interest and are committed to exchange information and solve common problems together on a continuing basis. Here’s how knowledge communities can make a difference in patient care and the organization’s bottom line.Are background checks a formality?In other words, once you've made it to the reference check stage, are you virtually guaranteed to get the job?No.As a recruiter, I've seen jobs lost at the reference check stage when the references don't speak as highly of the job searcher as the hiring manager would have liked.The reference check stage tends to be one that job searchers often don't take very seriously and I'm always amazed when this happens.One of the biggest mistakes that people make at the reference check stage is thinking that it simply involves giving the potential hiring manager a list of names of people that they've worked with in the past and assuming that everything will work out.Once, I got a call from a call out of the blue from a guy who asked me if he could do a reference check on a woman I'd worked with over one year earlier. The call took me by surprise because I hadn't spoken with this lady since we'd worked together (ie. over one year earlier) and I had no idea she was looking for a job or that she was using me as a reference!It took me about a minute into the call before I actually realized what was going on. Since I was working as a recruiter, I was used to doing reference checks on people, not being used as a reference check so this call really surprised me since I hadn't been warn
Why the Search for “Best Practices” Fails
There are five approaches to best practice “search and implement” missions that strangle management. They all begin with a vague project to find a bes
Be Prepared - Get an Emergency and Disaster Kit
When a disaster happens, failing to prepare is preparing to fail. Those that are prepared in advance with the correct supplies and action plan will inevitably be in a better position than those that do not. You should develop a unique action plan for each place that you and members of your family visit; this includes work, school, the gym and the homes of other members of your family.In the case of a disaster contacting other members of your family could be difficult. That is why you need to have a plan which will dictate where your family will meet in case of emergencies. As well as a place in your home, there should also be a place in your neighborhood in case there is any damage to your home or the circumstances mean that it is not possible to meet there.In an emergency it can be important to turn off your water, electricity and gas. As such, you should keep all tools such as spanners near there so that you can turn it off if need be. As well as making plans for members of your family, you also need to consider your pets too. When emergencies happen your immediate family members may not be able to help in giving information to doctors such as your blood type and allergies. As such, you should inform other people about this and elect them to know everything that is vital. Such a person should not live on the same street as you for example, as then
ocess improvement often think of the search for a best practice as a one-time effort. In truth, performance improvement is always ongoing. That’s why smart organizations are intensifying the search for best practices with “knowledge communities” – groups of people who share a common interest and are committed to exchange information and solve common problems together on a continuing basis. Here’s how knowledge communities can make a difference in patient care and the organization’s bottom line.When a disaster happens, failing to prepare is preparing to fail. Those that are prepared in advance with the correct supplies and action plan will inevitably be in a better position than those that do not. You should develop a unique action plan for each place that you and members of your family visit; this includes work, school, the gym and the homes of other members of your family.In the case of a disaster contacting other members of your family could be difficult. That is why you need to have a plan which will dictate where your family will meet in case of emergencies. As well as a place in your home, there should also be a place in your neighborhood in case there is any damage to your home or the circumstances mean that it is not possible to meet there.In an emergency it can be important to turn off your water, electricity and gas. As such, you should keep all tools such as spanners near there so that you can turn it off if need be. As well as making plans for members of your family, you also need to consider your pets too. When emergencies happen your immediate family members may not be able to help in giving information to doctors such as your blood type and allergies. As such, you should inform other people about this and elect them to know everything that is vital. Such a person should not live on the same street as you for example, as then
Why the Search for “Best Practices” Fails
There are five approaches to best practice “search and implement” missions that strangle management. They all begin with a vague project to find a bes
10 Tips You Need To Know Before Starting Your Business
Almost everyone, at some point in their life, harbors an intention of starting a business they can truly call their own. While some decide to work and commit to their newfound aspiration, most would feel that maintaining a J.O.B would be the best option, since they lack the necessary know-how, level of commitment and/or spirit of enterprise.Whatever the scenario, knowing how to work on that start-up would come in handy, even if you have no plans for it yet. So, here are the 10 tips to get you started.Labor of Love. There’s no point in starting a business you don’t like, whatever the returns may be. It might work on fine initially, but how long can you last doing something you have no interest in? It’s akin to staying in a job you detest, and soon enough, you will be searching for the exit. All of us know that the more you enjoy what you are doing, the more devoted and committed you will be in making your business flourish.Market Research. You have got an idea you think will be the next big thing. But will consumers feel the same? The most important aspect of starting a business is planning and researching, but this is exactly what most people fail to execute. By spending some time on analyzing the market, it could very well save you from burning a hole in your pocket in the event your idea sucks. The other a
tensifying the search for best practices with “knowledge communities” – groups of people who share a common interest and are committed to exchange information and solve common problems together on a continuing basis. Here’s how knowledge communities can make a difference in patient care and the organization’s bottom line.Almost everyone, at some point in their life, harbors an intention of starting a business they can truly call their own. While some decide to work and commit to their newfound aspiration, most would feel that maintaining a J.O.B would be the best option, since they lack the necessary know-how, level of commitment and/or spirit of enterprise.Whatever the scenario, knowing how to work on that start-up would come in handy, even if you have no plans for it yet. So, here are the 10 tips to get you started.Labor of Love. There’s no point in starting a business you don’t like, whatever the returns may be. It might work on fine initially, but how long can you last doing something you have no interest in? It’s akin to staying in a job you detest, and soon enough, you will be searching for the exit. All of us know that the more you enjoy what you are doing, the more devoted and committed you will be in making your business flourish.Market Research. You have got an idea you think will be the next big thing. But will consumers feel the same? The most important aspect of starting a business is planning and researching, but this is exactly what most people fail to execute. By spending some time on analyzing the market, it could very well save you from burning a hole in your pocket in the event your idea sucks. The other a
Why the Search for “Best Practices” Fails
There are five approaches to best practice “search and implement” missions that strangle management. They all begin with a vague project to find a bes
Important Millionaire Secrets You Need to Know
If you are a young entrepreneur then you likely know of the troubles and difficulties that go into starting a business. Although you are young and you have creativity on your side which is a big help. The following are six main millionaire secrets that you need to know in order to help start your business and help it to flourish along the way.Marketing is KeyOne of the first things you will likely learn when you start your own business is that marketing is everything. This is why the first of the millionaire secrets has to do with marketing. The marketing of your product or service will make or break your company's success. For your first millionaire secret you should learn that marketing should always continue, even long after your business becomes successful. So where do entrepreneurs find the ideas that lead to success?Finding the IdeaThe second in millionaire secrets that you need to know is the fact that millionaire secrets can come from anywhere and anyone. For this reason you should always keep an open mind when running your business. Some of the best ideas for your company can come from your basic employees who are constantly working with your product or service and the customers.NetworkingNetworking is very important to any business. The key of millionaire secret
problems together on a continuing basis. Here’s how knowledge communities can make a difference in patient care and the organization’s bottom line.If you are a young entrepreneur then you likely know of the troubles and difficulties that go into starting a business. Although you are young and you have creativity on your side which is a big help. The following are six main millionaire secrets that you need to know in order to help start your business and help it to flourish along the way.Marketing is KeyOne of the first things you will likely learn when you start your own business is that marketing is everything. This is why the first of the millionaire secrets has to do with marketing. The marketing of your product or service will make or break your company's success. For your first millionaire secret you should learn that marketing should always continue, even long after your business becomes successful. So where do entrepreneurs find the ideas that lead to success?Finding the IdeaThe second in millionaire secrets that you need to know is the fact that millionaire secrets can come from anywhere and anyone. For this reason you should always keep an open mind when running your business. Some of the best ideas for your company can come from your basic employees who are constantly working with your product or service and the customers.NetworkingNetworking is very important to any business. The key of millionaire secret
Why the Search for “Best Practices” Fails
There are five approaches to best practice “search and implement” missions that strangle management. They all begin with a vague project to find a bes
Medical Billing - Troubleshooting Installation
It would be so nice if when you got your medical billing software, if it would at least wait until you started to use it before it gave you problems. Unfortunately, many of your most common problems involve the actual installation and running of the software itself. Sometimes just trying to get the welcome screen to show up is a major challenge. In this installment, we're going to cover the most common installation and operational problems and offer some tips for solving.The first problem people run into is that the software simply won't install. The first thing you need to do when this happens is to read the manual that came with the software to see what the system requirements are. If for example, the requirements say "Must have Windows NT, 2000, or XP" and you're running a MAC, well, your software is certainly not going to run. Don't laugh. People buy things without reading the system requirements.Another reason a piece of software won't install is because the installation program itself may be corrupt. It does happen. If you expect this is the case, having exhausted everything else, contact the company and have them send you another copy of the software.Another problem is with memory. Most medical billing software is so extensive that it requires a lot of memory to run. So, if your software says that it requires 256 meg of RAM
st Practices” FailsIt would be so nice if when you got your medical billing software, if it would at least wait until you started to use it before it gave you problems. Unfortunately, many of your most common problems involve the actual installation and running of the software itself. Sometimes just trying to get the welcome screen to show up is a major challenge. In this installment, we're going to cover the most common installation and operational problems and offer some tips for solving.The first problem people run into is that the software simply won't install. The first thing you need to do when this happens is to read the manual that came with the software to see what the system requirements are. If for example, the requirements say "Must have Windows NT, 2000, or XP" and you're running a MAC, well, your software is certainly not going to run. Don't laugh. People buy things without reading the system requirements.Another reason a piece of software won't install is because the installation program itself may be corrupt. It does happen. If you expect this is the case, having exhausted everything else, contact the company and have them send you another copy of the software.Another problem is with memory. Most medical billing software is so extensive that it requires a lot of memory to run. So, if your software says that it requires 256 meg of RAM
There are five approaches to best practice “search and implement” missions that strangle management. They all begin with a vague project to find a best practice without any certainty on search parameters or desired outcome. What usually happens is one of the following:
Scenario 1:
The manager cannot find a better performer that is similar to his or her own organization in terms of size, scope, structure, environment, trauma level, profitability, etc. Therefore, there is no one from whom to learn.
Scenario 2:
Hospitals that are insufficiently diverse swap best practices, which then become inbred rigidities or sacred cows. No innovation occurs because there is no diversity in the learning pool.
Scenario 3:
The manager searches and searches for the “holy grail” or elusive best practice. The search continues wi
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