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    Advertising Traps and Controlling Costs
    For the small business person who knows they must advertise to bring in a steady stream of new clientele to grow their business they must be wise with their choices in advertising. A bad move can cost them thousands of dollars and yield lousy results.For instance advertising on Cable TV during election time, will generally get your ads in poor time slots plus it costs more money during these times. To get specific placement costs even more.Another thing small business people do is sign up for long-term display ads in Newspapers only to find those ads do not pull or even bring in the wrong type of clientele and then they are stuck with them for the term of the ad campaign that they signed up for.The worst trap most small business people make is to advertise in the Yellow Page with a huge ad such as a Half Page, which is charged to them monthly on their phone bill. Some cost over $1,000 per month and when they do not pull in customers, that is a whopper of a hit for a new business just starting out. Especially considering you need to sell 4-5 dollars to make only one dollar.What can you do to make sure you do not fall for advertising traps from fast talking sales people? Well, talk with other fellow business people and ask what is pulling for them in their advertising, then decide if the
    ften if I have an initial consultation and find they need services I don’t provide (or if we are simply not a good fit), I keep a list of contacts handy so I can refer them elsewhere. I try to provide at least three contacts so they have a variety of providers to choose from. Yes, I even refer to other writers and consultants. I have found this actually helps rather than hurts business. I believe there is enough business to go around.

    Action item: Develop a list of referral sources you can provide as added value to customers you can’t assist.

    5) Collect and share business cards.

    This may seem simple but oftentimes even network savvy people forget to gather business cards. Make sure to have a supply of your own cards on hand and trade cards with contacts you meet. It’s a good idea to make specific notes for future recall on the back of the cards you collect.

    For example, I recently met an investment broker. So I would remember our conversation, I discreetly made notes on the back of his business card when

    we were done speaking. I also

    Types of Complaining Customers
    You can’t please everyone, though as a business your main purpose is to please as many customers as possible so that they keep returning. When customers are dissatisfied with the service you are providing they will be one of three kinds of complainers: aggressive, passive or constructive.Aggressive complainers are most difficult to please and are often more concerned with displaying their emotion than actually achieving a solution. Aggressive customers will often shout, jump to conclusions, and can make unreasonable demands or make threats. Aggressive complainers can be intimidating but should be handled in a calm manner unless the employee feels threatened in which case calling for help may be necessary.Passive complainers are the most lethal to a businesses success, as they will complain to everyone but the actual business. Since the business is left unaware of their error they cannot correct it and the only thing a passive complainer succeeds in doing is depriving the company of potential business.Constructive complainers are most beneficial to a business since they address their problem to the business in a calm rational manner. Constructive complainers allow a company to see and understand a problem, which allows them to then repair it. Constructive complainers tend to receive beneficial
    No matter what business you are in, you also have a second job... you are a marketer. That means you are responsible for letting others know about how you can help them. One of the best ways to get those opportunities to convert prospects into customers is by networking. Here are some simple strategies for making your networking more effective.

    1) Don’t describe what YOU do.

    Let your potential client know how you can positively impact his or her life. Explain how your product or service will improve the life of your potential client.

    For example, when someone asks me, “What do you do?” my first thought is almost always to explain, “I’m a writer and consultant.” Unfortunately that response rarely piques the interest of potential clients. Instead I’ve learned to answer, “I POWERFULLY communicate business messages to get results.” This answer not only grabs their attention but stimulates more questions about how I might help that particular prospect.

    Action item: Develop your value response to the question, “What do you do?”

    2) Turn interest into appointments.

    Once you have developed your value response to the action item above, you are well on your way to more effective networking. When you describe what you can do for a potential client they are more likely to be interested in what you do. After all, it’s all about WIIFM – What’s In It For Me!

    My friend Ray is a dynamic individual. Coincidentally he runs Interlink a faith based organization. I recently overheard someone ask Ray what he does. Ray quickly replied “I help seniors and others stay in their homes as long as possible.” The person asking the question was immediately touched and wanted to know more. By providing just enough information to increase curiosity, Ray quickly gained interest and a new volunteer for his organization. Ray also learned of a senior in need through this interaction.

    You can follow this same strategy. Always provide information that is of value even if the prospect doesn’t schedule an appointment or need your services right now. The idea is to partner with customers to help them - not to trick them into services they may not want or need.

    Action items: Develop a response to further inquiries about your business or service and provide valuable information to potential customers that helps turn interest into appointments.

    3) Give prospects more than they expect.

    Sure, your time is valuable but so is the time of your potential customer. Maximize the effectiveness and value of your initial meeting by offering to meet pro bono (or for free). While I don’t advocate giving services away for free, a complimentary initial meeting is a good way to find out if your services are right for the customer…and if the customer is right for YOU.

    Recently, Wade, an investment services broker contacted a marketing specialist to discuss ways he could increase his client base. The marketing specialist granted Wade a complimentary ? hour consultation and could have suggested all kinds of advertising and marketing placements that would have cost Wade lots of money. Instead, the savvy marketing specialist detected that it would be more beneficial for Wade to build networking skills and work on individual relationships to increase business. During this complimentary meeting both parties quickly assessed that they could probably work together in the future but the timing wasn’t quite right. Wade was grateful for the honest assessment and has since begun building relationships via the local Chamber of Commerce. When he’s ready to put together a marketing campaign, Wade knows who he’ll call.

    Action item: Consider offering brief complimentary consultations to evaluate if you are a good fit with a potential customer.

    4) Can’t assist? Try to provide a referral source.

    Let’s face it. There will be customers you cannot help because their needs don’t fall within the scope of the services you provide. It’s a given. There will also be customers you don’t want to work with (which is why the initial consultation is so important). Regardless of why you won’t be working together, provide a reference to someone else who might be able to help if you can. This simple gesture continues to position you in a place of value.

    Often if I have an initial consultation and find they need services I don’t provide (or if we are simply not a good fit), I keep a list of contacts handy so I can refer them elsewhere. I try to provide at least three contacts so they have a variety of providers to choose from. Yes, I even refer to other writers and consultants. I have found this actually helps rather than hurts business. I believe there is enough business to go around.

    Action item: Develop a list of referral sources you can provide as added value to customers you can’t assist.

    5) Collect and share business cards.

    This may seem simple but oftentimes even network savvy people forget to gather business cards. Make sure to have a supply of your own cards on hand and trade cards with contacts you meet. It’s a good idea to make specific notes for future recall on the back of the cards you collect.

    For example, I recently met an investment broker. So I would remember our conversation, I discreetly made notes on the back of his business card when

    we were done speaking. I also

    Reverse Merger; One of Several Options
    Small and mid-size companies looking to go public usually think IPO (Initial Public offering), but find it difficult to get an underwriter to look at them. They go out an engage a consultant that advises them to do a reverse merger and they usually jump into it head first without exploring the options.If you have read some of my previous articles you may find this repetitious, but I can’t emphasis enough the importance of selecting a good consultant. A consultant that is working for you and you alone, and does not have an interest in selling you a corporate shell and getting your company trading, so that they can sell their stock and move on to the next victim.What are the options?(1) An initial public offering (ipo) is the absolute best but the most difficult and most expensive but with the financing that is raised it will enable the company to be listed on one of the more visible markets. Such as Nasdaq Small Cap, or American Stock Exchange.And if your company is big enough it may qualify for the Nasdaq National Market System, which would make your company attractive to analyst and institutional investors.(2) A Reverse Merger is for the those small and mid-size companies that are aggressive and will like to grow quickly and find that by being a public company th
    t into appointments.

    Once you have developed your value response to the action item above, you are well on your way to more effective networking. When you describe what you can do for a potential client they are more likely to be interested in what you do. After all, it’s all about WIIFM – What’s In It For Me!

    My friend Ray is a dynamic individual. Coincidentally he runs Interlink a faith based organization. I recently overheard someone ask Ray what he does. Ray quickly replied “I help seniors and others stay in their homes as long as possible.” The person asking the question was immediately touched and wanted to know more. By providing just enough information to increase curiosity, Ray quickly gained interest and a new volunteer for his organization. Ray also learned of a senior in need through this interaction.

    You can follow this same strategy. Always provide information that is of value even if the prospect doesn’t schedule an appointment or need your services right now. The idea is to partner with customers to help them - not to trick them into services they may not want or need.

    Action items: Develop a response to further inquiries about your business or service and provide valuable information to potential customers that helps turn interest into appointments.

    3) Give prospects more than they expect.

    Sure, your time is valuable but so is the time of your potential customer. Maximize the effectiveness and value of your initial meeting by offering to meet pro bono (or for free). While I don’t advocate giving services away for free, a complimentary initial meeting is a good way to find out if your services are right for the customer…and if the customer is right for YOU.

    Recently, Wade, an investment services broker contacted a marketing specialist to discuss ways he could increase his client base. The marketing specialist granted Wade a complimentary ? hour consultation and could have suggested all kinds of advertising and marketing placements that would have cost Wade lots of money. Instead, the savvy marketing specialist detected that it would be more beneficial for Wade to build networking skills and work on individual relationships to increase business. During this complimentary meeting both parties quickly assessed that they could probably work together in the future but the timing wasn’t quite right. Wade was grateful for the honest assessment and has since begun building relationships via the local Chamber of Commerce. When he’s ready to put together a marketing campaign, Wade knows who he’ll call.

    Action item: Consider offering brief complimentary consultations to evaluate if you are a good fit with a potential customer.

    4) Can’t assist? Try to provide a referral source.

    Let’s face it. There will be customers you cannot help because their needs don’t fall within the scope of the services you provide. It’s a given. There will also be customers you don’t want to work with (which is why the initial consultation is so important). Regardless of why you won’t be working together, provide a reference to someone else who might be able to help if you can. This simple gesture continues to position you in a place of value.

    Often if I have an initial consultation and find they need services I don’t provide (or if we are simply not a good fit), I keep a list of contacts handy so I can refer them elsewhere. I try to provide at least three contacts so they have a variety of providers to choose from. Yes, I even refer to other writers and consultants. I have found this actually helps rather than hurts business. I believe there is enough business to go around.

    Action item: Develop a list of referral sources you can provide as added value to customers you can’t assist.

    5) Collect and share business cards.

    This may seem simple but oftentimes even network savvy people forget to gather business cards. Make sure to have a supply of your own cards on hand and trade cards with contacts you meet. It’s a good idea to make specific notes for future recall on the back of the cards you collect.

    For example, I recently met an investment broker. So I would remember our conversation, I discreetly made notes on the back of his business card when

    we were done speaking. I also

    Fund Raisers – How Do You Set Up A Charity Auction?
    You have little money but you want to raise money for your local charity. So how about a well publicized auction?You will be benefiting from a whole pile of human emotions:* The public’s desire to give to good causes. * Local business need for cost effective advertising. * Local businesses wishing to be connected with good causes. * The public’s wish to purchase special items at good prices, whilst still being seen to be doing good. * Local media’s needs for good local interest copy.It is going to be some hard work for you, but if you are organized, polite and persistent you will do well.First of all – check with your local authorities as to the kind of permits etc that you need. Make sure you adhere to all rules – lotteries for example are heavily controlled – so get advice first.Secondly as it is for charity you have to make sure that you keep excellent records and can account publicly for all auction gifts, all money taken and what the money is used for.Now PublicitySet the event for about 1 month ahead. Go to your local radio stations and tell them about it. Ask them to publicize it for you. Do the same with the local papers. You have a great local event so they will be interested.Set up some flyers giving details of th
    o services they may not want or need.

    Action items: Develop a response to further inquiries about your business or service and provide valuable information to potential customers that helps turn interest into appointments.

    3) Give prospects more than they expect.

    Sure, your time is valuable but so is the time of your potential customer. Maximize the effectiveness and value of your initial meeting by offering to meet pro bono (or for free). While I don’t advocate giving services away for free, a complimentary initial meeting is a good way to find out if your services are right for the customer…and if the customer is right for YOU.

    Recently, Wade, an investment services broker contacted a marketing specialist to discuss ways he could increase his client base. The marketing specialist granted Wade a complimentary ? hour consultation and could have suggested all kinds of advertising and marketing placements that would have cost Wade lots of money. Instead, the savvy marketing specialist detected that it would be more beneficial for Wade to build networking skills and work on individual relationships to increase business. During this complimentary meeting both parties quickly assessed that they could probably work together in the future but the timing wasn’t quite right. Wade was grateful for the honest assessment and has since begun building relationships via the local Chamber of Commerce. When he’s ready to put together a marketing campaign, Wade knows who he’ll call.

    Action item: Consider offering brief complimentary consultations to evaluate if you are a good fit with a potential customer.

    4) Can’t assist? Try to provide a referral source.

    Let’s face it. There will be customers you cannot help because their needs don’t fall within the scope of the services you provide. It’s a given. There will also be customers you don’t want to work with (which is why the initial consultation is so important). Regardless of why you won’t be working together, provide a reference to someone else who might be able to help if you can. This simple gesture continues to position you in a place of value.

    Often if I have an initial consultation and find they need services I don’t provide (or if we are simply not a good fit), I keep a list of contacts handy so I can refer them elsewhere. I try to provide at least three contacts so they have a variety of providers to choose from. Yes, I even refer to other writers and consultants. I have found this actually helps rather than hurts business. I believe there is enough business to go around.

    Action item: Develop a list of referral sources you can provide as added value to customers you can’t assist.

    5) Collect and share business cards.

    This may seem simple but oftentimes even network savvy people forget to gather business cards. Make sure to have a supply of your own cards on hand and trade cards with contacts you meet. It’s a good idea to make specific notes for future recall on the back of the cards you collect.

    For example, I recently met an investment broker. So I would remember our conversation, I discreetly made notes on the back of his business card when

    we were done speaking. I also

    Free Newspaper Advertising-How to Get Your Business On the Front Page
    Everyone loves free advertising. In some ways it is the Holy Grail of business. But it has to be effective advertising seen by many people. One of my favorites is a newspaper article about your business. This is an elusive goal, and it can be difficult to achieve. Sometimes, it is just being in the right place at the right time. However, there are some basic techniques you can put into play to help position your business for exposure. I have personally used them to get 3 different articles written and published. These techniques have even put me on the evening news. And best of all, it only costs you some time and effort.The key to this method is letting journalists know your business exists. I do not believe in waiting for someone to notice me. I prefer to tell them I am there. Realistically, journalists are always for a good story. Just tell them why you or your business would be a good story. Try to look at your business from an outsider's perspective. Why are you special? How does your business improve the lives of your customer? Maybe you are the first one in your area to do what you are doing. Maybe you are about to celebrate an anniversary or milestone in your business. Have you recently received an award? Find something special about your business that is newsworthy. You are excited about your busi
    networking skills and work on individual relationships to increase business. During this complimentary meeting both parties quickly assessed that they could probably work together in the future but the timing wasn’t quite right. Wade was grateful for the honest assessment and has since begun building relationships via the local Chamber of Commerce. When he’s ready to put together a marketing campaign, Wade knows who he’ll call.

    Action item: Consider offering brief complimentary consultations to evaluate if you are a good fit with a potential customer.

    4) Can’t assist? Try to provide a referral source.

    Let’s face it. There will be customers you cannot help because their needs don’t fall within the scope of the services you provide. It’s a given. There will also be customers you don’t want to work with (which is why the initial consultation is so important). Regardless of why you won’t be working together, provide a reference to someone else who might be able to help if you can. This simple gesture continues to position you in a place of value.

    Often if I have an initial consultation and find they need services I don’t provide (or if we are simply not a good fit), I keep a list of contacts handy so I can refer them elsewhere. I try to provide at least three contacts so they have a variety of providers to choose from. Yes, I even refer to other writers and consultants. I have found this actually helps rather than hurts business. I believe there is enough business to go around.

    Action item: Develop a list of referral sources you can provide as added value to customers you can’t assist.

    5) Collect and share business cards.

    This may seem simple but oftentimes even network savvy people forget to gather business cards. Make sure to have a supply of your own cards on hand and trade cards with contacts you meet. It’s a good idea to make specific notes for future recall on the back of the cards you collect.

    For example, I recently met an investment broker. So I would remember our conversation, I discreetly made notes on the back of his business card when

    we were done speaking. I also

    What Makes a Good Performance Appraisal?
    There are increasingly two schools of thought (we're sure there are probably 2002): one for and one against Appraisals. And in both, the bottom line still is that they will cost your company money if not handled well. As we know, in vast numbers of cases they aren't.Although the appraisal format may be key, the best procedures in the world won't really be effective if the person running the appraisal isn't handling it efficiently, professionally and with long-term care involved.Performance appraisals are almost always a one or two-times a year process rather than something that is a daily part of a manager's job. They usually become 'tick the box' exercises that cause a great deal of anxiety on both 'sides' and once they're competed they aren't looked at again till the next time.Difficult feedback gets postponed or sugar-coated, or even worse, lied about on the Appraisal form. A lot of managers don't want to put down in black and white that someone's performance has been under par and therefore they (the manager) will be responsible for that person not getting a pay increase or promotion.In turn, appraisals can also lack objectivity and, therefore, have more personal rather than professional views included which could be detrimental.In addition, if everything is focused on the a
    ften if I have an initial consultation and find they need services I don’t provide (or if we are simply not a good fit), I keep a list of contacts handy so I can refer them elsewhere. I try to provide at least three contacts so they have a variety of providers to choose from. Yes, I even refer to other writers and consultants. I have found this actually helps rather than hurts business. I believe there is enough business to go around.

    Action item: Develop a list of referral sources you can provide as added value to customers you can’t assist.

    5) Collect and share business cards.

    This may seem simple but oftentimes even network savvy people forget to gather business cards. Make sure to have a supply of your own cards on hand and trade cards with contacts you meet. It’s a good idea to make specific notes for future recall on the back of the cards you collect.

    For example, I recently met an investment broker. So I would remember our conversation, I discreetly made notes on the back of his business card when

    we were done speaking. I also noted he was an avid golfer. Now when I pull up his card, it jogs my memory about our conversation. You never know when the information might come in handy.

    Action item: Make sure you have your own business cards on hand at all times. Start collecting cards when networking and noting possible projects and interests on the back of business cards. Consider creating notes in a “tickler file” if the cards are two sided leaving no room for notes. Staple your notes to the card itself.

    6) Remember to follow up.

    It’s the easiest yet most neglected step of networking. Many people miss out on future opportunities by simply not following up on leads.

    Make it a habit to put aside time after a networking event to follow up with your new prospects. Once you get used to this step, it will become second nature. Enter their contact information in whatever filing system or software program (ACT or e-mail) you use. Now you can choose to send a quick email letting them know how much you enjoyed meeting them and/or send a handwritten note (include some additional business cards). Even if a person isn’t interested in your services right now, you want them to keep you in mind for future projects or referrals.

    Action item: Take a moment to follow up with a prospect today. The time it takes to write a note and the small investment of a stamp could pay off mutually in the future.

    7)Continue to follow up.

    While you don’t want to inundate people with unwanted contacts, you do want to make sure potential customers know you are thinking of them. The key to continuous follow up is to be genuine.

    One way to subtly follow up without being a pain is to be on the lookout for articles or information that may be of interest to the potential customer. Clip it out and mail it or e-mail to them with a brief note letting them know you’re thinking of them. About one week later, give them a quick call to make sure they received the information.

    Action item: Choose one prospect and send him or her an article of interest today. Make a note to follow up with a phone call in one week. Chances are you’ll be pleasantly surprised by the response. After all, you are providing something of value for nothing.

    8) Don’t forget your friends and family.

    When you’re running your own business, it’s easy to get caught up in day to day operations. It’s also easy to forget some of our best references and (possibly even clients) are our friends and family. Be sure to keep in touch and let them know what you’re trying to accomplish.

    I was recently visiting a childhood friend, Karen. We’ve been friends since we were five years old. Though we keep in touch via e-mail and letters we only see each other every few years because we live in different states. Over dinner, I learned that Karen is in the initial stages of planning a new business venture. I was able to share more about my own business and we found that we’ll be able to help each other. Karen needed resources for completing a business plan as well as help with marketing ideas. While she knew that I was doing freelance writing projects, she didn’t know that marketing and advertising plans are one of my specialties.

    Action item: Never assume that everyone knows and understands what you are doing. Make a list of friends and family who may not be aware of what you do professionally. Send them a personal note along with business cards to ask for their help in prospecting. They could inadvertently become your top sales people.

    9) Always thank your contacts for referrals and projects.

    One of the first things we’re taught as children is to say “please” and “thank you.” Oddly enough it’s one of the first things that many business people forget.

    It’s easy to fall into the mindset you are providing a valuable service and doing the work itself is enough. This is simply not true. People need to feel appreciated and valued when you let them know they are appreciated and valued. Continue to build relationships even after the sale by sending thank you cards and / or gifts. A little kindness will go a long way. Also, don’t forget to thank those who have done work for you.

    Action item: Recall someone you have worked with lately you haven’t thanked. Then follow up right aw

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