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    Try to Keep Politics Out of the Decision Process
    There are many factors that influence the decision process when managing (change). The amount of participation around an issue is one. The choice in favour a gradual or radical pace of the process is another. This topic is about whether you can control the problem with a technical and or economical solution or that the solution is very much influenced by a social and political environment.To define the quality of a solution is a normative practice. Yet any thorough technical or economical solution for a problem would normally qualify to obtain a quality norm. But what if the solution is the result of a social or political outcome?Remember the issue with the disposal of the Brent Spar ten years ago. This was an oil platform which economic life had ended. The initial approach to solve the storage of this platform (the problem) was to let it sink in the see. Technically and economically the best solution. Yet, this became a public issue and the Oil Company needed to search for another solution (the dismantling of the platform). This was a social and political in
    Site of the National Speakers Association (NSA).

    National Speakers Association

    NSA is an alternative method for finding speakers. NSA has an open online search capability that anyone can access at www.nsaspeaker.org. It is true that only members of NSA are listed, which does limit your possibilities just a bit, but nonetheless you will find that the NSA Web Site a valuable source in your search for the right speaker. NSA offers its members a certification called Certified Speaking Professional (CSP). While the CSP designation does not guarantee a speaker’s success at your meeting, the process through which a speaker goes to receive a CSP designation is not an easy one. The CSP is a good indicator that the speaker is truly a professional.

    Approaching the Speaker

    Never approach a speaker, out of the gate, by asking if they negotiate their fees! What the speaker hears is, “I’m calling to ask you for a discount and offer nothing in return.” That’s a turn-off in anybody’s book. Besides, everything in life is a negotiation—just assume that they will. A better approach is to first talk with the speaker about what you want—engage them in conversation. After they have affirmed that they can deliver what you want, then move into the “we have a budget issue” phase. Do this by first suggesting some of the things your organization can do for the speaker to create extra value for them. Also ask the speaker what creates value in their life. Perhaps you have value to offer a speaker that

    Using the Internet to Find Nursing Jobs Online
    Using the internet to find nursing jobs online is a great way to find a job after graduating. The internet is filled with job sites, classified ads, and web sites that advertise nursing jobs in most cities and countries. When a person graduates, they can begin their search for employment from home. They can post resumes, answer ads, and perform company searches. Many companies and hospitals advertise for job openings on the internet. Corporations that are searching for on site nurses will also post advertisements on their web sites. Narrow down the search by looking for companies that have a good reputation for hiring nurses. Visit the web sites to see if they are hiring. Many times they will only post advertisements on their web sites. Visiting the same site a few times is also a good idea because new jobs are always being posted.Posting a resume on a job web site will get a person noticed. Every day companies search for prospective employees on the internet. Posting resumes is free and one of the best ways to find work. Using the internet to find nursing jobs onli
    Sure, you want the best possible speaker for whatever your budget might be. A dynamic or informative speaker generally is a stellar investment in the success of your meeting. But, sometimes your budget is not enough for the speaker you want. What’s the solution? Hire a less expensive speaker—squeeze the speaker you want for a better price—think beyond conventional wisdom?

    Thinking beyond conventional wisdom might look like, limiting the number of speakers at your meeting. It is always less expensive to have a single speaker do several sessions than to have several speakers present a single session each. Not that every speaker is capable of presenting multiple sessions, however because of the multiple travel and hotel rooms cost, sometimes it is even cheaper to hire a speaker to deliver multiple programs than to have several non-paid speakers participate in your meeting. Even if these unpaid speakers drive in, thereby eliminating their airline travel expense, they will still want a free hotel room for the conference and free registration. Perhaps they were going to come anyway? You would have then received their conference registration dollars. Sometimes the true cost of non-paid speakers is staggeringly hidden.

    Let’s explore the difference between a professional speaker presenting the same program multiple times vs. presenting multiple programs. The big difference for the speaker is preparation time—including: research, handout development and PowerPoint preparation. Unfortunately, few meeting planners take this key time issue into consideration. Speakers are selling both their knowledge and their time. The latter is finite, so the more you consume, the more you should expect to pay. In paying for a speaker’s time, you have to consider presentation time, travel time and preparation time. Unless of course you want a canned speech, then the preparation time is not an issue. Before you jump on the cost savings of a canned speech, remember that today, few attendees will tolerate a canned speech.

    This idea of a single speaker presenting multiple presentations for a single fee is growing in the world of professional speakers but is counter to standard operating procedures for most speaker bureaus. If you like this idea, you might have to abandon the ease in speaker selection that you have enjoyed when working with bureaus.

    The Bureau Conundrum

    Speaker Bureaus provide a valuable outsource service for meeting planners that are time squeezed. A planner can contact a bureau, give their budget and the bureau will take it from there. For planners that have to fill a large number of conference session slots and do not have sufficient staff—bureaus can be their solution. Yet, there are many more speakers that are under or non-represented by speakers’ bureaus, than there are speakers that they recommend. Most bureaus only have a small corral of speakers that they can easily sell and therefore will generally recommend them first. Many of the underrepresented speakers are quite good and are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exclusives—meaning that the bureau was the only place through which a particular speaker could be booked. As such, the bureau would recommend their exclusive speakers first, and if none were selected, would then recommend other speakers—even when a non-exclusive speaker would have been a better fit. Unfortunately, this trend is spreading through the speaker bureau industry.

    For most speakers, speaker bureaus are but one of the many channels by which they go to market. Speaker bureaus need to be viewed as one would view any distributor or sales agency. If two-step distribution serves your needs, and there are a number of reasons that it might, then by all means select that method.

    The conventional marketing message espoused my most bureaus is that for speaker X, you’ll pay the same price through us as you would booking speaker X direct. That is a nice ideal that frequently may be true. Yet, in a supply chain where a distributor or manufacturer’s representative sales agency receives 25 to 30 percent, the reality is generally not quite the ideal. There was a reason behind Sam Walton championing the idea of Wal-Mart working directly with manufacturers, thereby eliminating the distributors. This was a necessary strategy in order for him to continually deliver low prices to his Wal-Mart customers.

    Go Direct?

    If you should select to work directly with a speaker, the price you will assuredly pay is time. Time both in your search and selection process as will as time working with the speaker on meeting logistics. If this route is best for you, there are a number of advantages that could make your time investment a profitable one. Some of the benefits to you could be, no lost communication through an intermediary, better negotiation possibilities (the Sam Walton dynamic) and the speaker offering programming ideas and insight that most likely would have never been transmitted through a third party.

    Searching for a speaker directly has never been easier. To start, there are a number if Internet search engines that will do a magnificent job in searching for a speaker by topic or keyword. Remember to look past the first search page because that is most likely where you are going to find the speaker bargains. A great source to aid your search is the Web Site of the National Speakers Association (NSA).

    National Speakers Association

    NSA is an alternative method for finding speakers. NSA has an open online search capability that anyone can access at www.nsaspeaker.org. It is true that only members of NSA are listed, which does limit your possibilities just a bit, but nonetheless you will find that the NSA Web Site a valuable source in your search for the right speaker. NSA offers its members a certification called Certified Speaking Professional (CSP). While the CSP designation does not guarantee a speaker’s success at your meeting, the process through which a speaker goes to receive a CSP designation is not an easy one. The CSP is a good indicator that the speaker is truly a professional.

    Approaching the Speaker

    Never approach a speaker, out of the gate, by asking if they negotiate their fees! What the speaker hears is, “I’m calling to ask you for a discount and offer nothing in return.” That’s a turn-off in anybody’s book. Besides, everything in life is a negotiation—just assume that they will. A better approach is to first talk with the speaker about what you want—engage them in conversation. After they have affirmed that they can deliver what you want, then move into the “we have a budget issue” phase. Do this by first suggesting some of the things your organization can do for the speaker to create extra value for them. Also ask the speaker what creates value in their life. Perhaps you have value to offer a speaker that

    Leverage Your Marketing Dollars With Advertising Balloons
    Gaining the attention of prospects and turning them into customers is an ongoing challenge. With so many brands competing in so many marketing channels, it's easy for your message or product to get lost in the noise. Small or local companies with marketing budget constraints face an even greater challenge when competing with the seemingly unlimited budgets of national or multinational companies. The key to attracting customers is to leverage your advertising budget to garner the most attention for the least amount of money.Advertising balloons and advertising blimps can help generate the interest of prospective customers and draw greater traffic to your location, whether it's a booth at a trade show or a retail outlet. In an outdoor setting, advertising blimps and advertising balloons inevitably draw the attention of passersby. Visible by car or on foot, advertising blimps and advertising balloons present a cost-effective marketing strategy that will create traffic, generate sales, and increase profits.There are a number of types of advertising balloons that
    nners take this key time issue into consideration. Speakers are selling both their knowledge and their time. The latter is finite, so the more you consume, the more you should expect to pay. In paying for a speaker’s time, you have to consider presentation time, travel time and preparation time. Unless of course you want a canned speech, then the preparation time is not an issue. Before you jump on the cost savings of a canned speech, remember that today, few attendees will tolerate a canned speech.

    This idea of a single speaker presenting multiple presentations for a single fee is growing in the world of professional speakers but is counter to standard operating procedures for most speaker bureaus. If you like this idea, you might have to abandon the ease in speaker selection that you have enjoyed when working with bureaus.

    The Bureau Conundrum

    Speaker Bureaus provide a valuable outsource service for meeting planners that are time squeezed. A planner can contact a bureau, give their budget and the bureau will take it from there. For planners that have to fill a large number of conference session slots and do not have sufficient staff—bureaus can be their solution. Yet, there are many more speakers that are under or non-represented by speakers’ bureaus, than there are speakers that they recommend. Most bureaus only have a small corral of speakers that they can easily sell and therefore will generally recommend them first. Many of the underrepresented speakers are quite good and are a tremendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exclusives—meaning that the bureau was the only place through which a particular speaker could be booked. As such, the bureau would recommend their exclusive speakers first, and if none were selected, would then recommend other speakers—even when a non-exclusive speaker would have been a better fit. Unfortunately, this trend is spreading through the speaker bureau industry.

    For most speakers, speaker bureaus are but one of the many channels by which they go to market. Speaker bureaus need to be viewed as one would view any distributor or sales agency. If two-step distribution serves your needs, and there are a number of reasons that it might, then by all means select that method.

    The conventional marketing message espoused my most bureaus is that for speaker X, you’ll pay the same price through us as you would booking speaker X direct. That is a nice ideal that frequently may be true. Yet, in a supply chain where a distributor or manufacturer’s representative sales agency receives 25 to 30 percent, the reality is generally not quite the ideal. There was a reason behind Sam Walton championing the idea of Wal-Mart working directly with manufacturers, thereby eliminating the distributors. This was a necessary strategy in order for him to continually deliver low prices to his Wal-Mart customers.

    Go Direct?

    If you should select to work directly with a speaker, the price you will assuredly pay is time. Time both in your search and selection process as will as time working with the speaker on meeting logistics. If this route is best for you, there are a number of advantages that could make your time investment a profitable one. Some of the benefits to you could be, no lost communication through an intermediary, better negotiation possibilities (the Sam Walton dynamic) and the speaker offering programming ideas and insight that most likely would have never been transmitted through a third party.

    Searching for a speaker directly has never been easier. To start, there are a number if Internet search engines that will do a magnificent job in searching for a speaker by topic or keyword. Remember to look past the first search page because that is most likely where you are going to find the speaker bargains. A great source to aid your search is the Web Site of the National Speakers Association (NSA).

    National Speakers Association

    NSA is an alternative method for finding speakers. NSA has an open online search capability that anyone can access at www.nsaspeaker.org. It is true that only members of NSA are listed, which does limit your possibilities just a bit, but nonetheless you will find that the NSA Web Site a valuable source in your search for the right speaker. NSA offers its members a certification called Certified Speaking Professional (CSP). While the CSP designation does not guarantee a speaker’s success at your meeting, the process through which a speaker goes to receive a CSP designation is not an easy one. The CSP is a good indicator that the speaker is truly a professional.

    Approaching the Speaker

    Never approach a speaker, out of the gate, by asking if they negotiate their fees! What the speaker hears is, “I’m calling to ask you for a discount and offer nothing in return.” That’s a turn-off in anybody’s book. Besides, everything in life is a negotiation—just assume that they will. A better approach is to first talk with the speaker about what you want—engage them in conversation. After they have affirmed that they can deliver what you want, then move into the “we have a budget issue” phase. Do this by first suggesting some of the things your organization can do for the speaker to create extra value for them. Also ask the speaker what creates value in their life. Perhaps you have value to offer a speaker that

    Appealing Fundraising Letters Request More than Donations When Asking for Gifts
    The last thing you should ask for in a fundraising letter is a donation. You have no business asking for money until you have first persuaded your donor that you deserve her attention, value her time, appreciate her as a person, and want to partner with her in turning the world upside-down. Your donor comes first. Your request comes last. That’s why your fundraising letters need to be appealing in more ways than one.They should appeal to the interests of your donors.Every donor has an itch that needs scratching. For some donors, that itch is anger. Angry donors give to organizations that assuage their moral outrage. Mothers Against Drunk Driving has a few donors like that. For other donors, their itch is compassion. In a world filled with such deep human suffering, they feel compelled to help those less fortunate than themselves.Your job as a direct mail fundraising letter writer is to find your donor’s itch and scratch it. In other words, your job is to discover why your donors give, and then give them th
    remendous value.

    Another component to consider is that some bureaus serve two masters. What I mean can be illustrated by a recent conversation I had with a planner from a very large biotechnology manufacturer at a meeting industry trends summit. We were chatting at the event’s evening cocktail party and the planner was bemoaning about a request for a speaker that she submitted to a very large East Coast speaker bureau. The planner went on to tell me that the information sheets for the speakers that this particular bureau sent her, had no relationship to her submitted speaker request. The planner was upset that the bureau didn’t pay heed to what she requested. I explained to the planner about that particular bureau specialized in speaker exclusives—meaning that the bureau was the only place through which a particular speaker could be booked. As such, the bureau would recommend their exclusive speakers first, and if none were selected, would then recommend other speakers—even when a non-exclusive speaker would have been a better fit. Unfortunately, this trend is spreading through the speaker bureau industry.

    For most speakers, speaker bureaus are but one of the many channels by which they go to market. Speaker bureaus need to be viewed as one would view any distributor or sales agency. If two-step distribution serves your needs, and there are a number of reasons that it might, then by all means select that method.

    The conventional marketing message espoused my most bureaus is that for speaker X, you’ll pay the same price through us as you would booking speaker X direct. That is a nice ideal that frequently may be true. Yet, in a supply chain where a distributor or manufacturer’s representative sales agency receives 25 to 30 percent, the reality is generally not quite the ideal. There was a reason behind Sam Walton championing the idea of Wal-Mart working directly with manufacturers, thereby eliminating the distributors. This was a necessary strategy in order for him to continually deliver low prices to his Wal-Mart customers.

    Go Direct?

    If you should select to work directly with a speaker, the price you will assuredly pay is time. Time both in your search and selection process as will as time working with the speaker on meeting logistics. If this route is best for you, there are a number of advantages that could make your time investment a profitable one. Some of the benefits to you could be, no lost communication through an intermediary, better negotiation possibilities (the Sam Walton dynamic) and the speaker offering programming ideas and insight that most likely would have never been transmitted through a third party.

    Searching for a speaker directly has never been easier. To start, there are a number if Internet search engines that will do a magnificent job in searching for a speaker by topic or keyword. Remember to look past the first search page because that is most likely where you are going to find the speaker bargains. A great source to aid your search is the Web Site of the National Speakers Association (NSA).

    National Speakers Association

    NSA is an alternative method for finding speakers. NSA has an open online search capability that anyone can access at www.nsaspeaker.org. It is true that only members of NSA are listed, which does limit your possibilities just a bit, but nonetheless you will find that the NSA Web Site a valuable source in your search for the right speaker. NSA offers its members a certification called Certified Speaking Professional (CSP). While the CSP designation does not guarantee a speaker’s success at your meeting, the process through which a speaker goes to receive a CSP designation is not an easy one. The CSP is a good indicator that the speaker is truly a professional.

    Approaching the Speaker

    Never approach a speaker, out of the gate, by asking if they negotiate their fees! What the speaker hears is, “I’m calling to ask you for a discount and offer nothing in return.” That’s a turn-off in anybody’s book. Besides, everything in life is a negotiation—just assume that they will. A better approach is to first talk with the speaker about what you want—engage them in conversation. After they have affirmed that they can deliver what you want, then move into the “we have a budget issue” phase. Do this by first suggesting some of the things your organization can do for the speaker to create extra value for them. Also ask the speaker what creates value in their life. Perhaps you have value to offer a speaker that

    Top Customer Service Speaker Says: You Revoke Customer Entitlements at Your Peril
    My car dealer hosts an annual summer symphony concert in a park-like setting.Typically, this happens around the 4th of July, so the theme is patriotic, and you can bring a picnic, refreshments, and sit at a nicely trimmed table in comfort.When you arrive in the parking lot, you see about a dozen cars displayed tastefully.Typically, there will be a Rolls-Royce, a Jaguar, an Audi, and a Mercedes, representing just some of the nameplates this dealership offers.Over the course of nine years I’ve leased two cars from them, and I’ve had another three serviced at their garages. So, all of this business earned me “VIP” status.But the last few years, mysteriously, I’ve been left off the concert list.Last summer, I was forced to phone, at the last minute, to find out where my invitation was, and this year, busy with other things, the event slipped my mind until, by sheer coincidence, I just happened to be relaxing at the annual venue when a security guy informed me that the dealership’s concert was scheduled to begin, imminently.I was
    X, you’ll pay the same price through us as you would booking speaker X direct. That is a nice ideal that frequently may be true. Yet, in a supply chain where a distributor or manufacturer’s representative sales agency receives 25 to 30 percent, the reality is generally not quite the ideal. There was a reason behind Sam Walton championing the idea of Wal-Mart working directly with manufacturers, thereby eliminating the distributors. This was a necessary strategy in order for him to continually deliver low prices to his Wal-Mart customers.

    Go Direct?

    If you should select to work directly with a speaker, the price you will assuredly pay is time. Time both in your search and selection process as will as time working with the speaker on meeting logistics. If this route is best for you, there are a number of advantages that could make your time investment a profitable one. Some of the benefits to you could be, no lost communication through an intermediary, better negotiation possibilities (the Sam Walton dynamic) and the speaker offering programming ideas and insight that most likely would have never been transmitted through a third party.

    Searching for a speaker directly has never been easier. To start, there are a number if Internet search engines that will do a magnificent job in searching for a speaker by topic or keyword. Remember to look past the first search page because that is most likely where you are going to find the speaker bargains. A great source to aid your search is the Web Site of the National Speakers Association (NSA).

    National Speakers Association

    NSA is an alternative method for finding speakers. NSA has an open online search capability that anyone can access at www.nsaspeaker.org. It is true that only members of NSA are listed, which does limit your possibilities just a bit, but nonetheless you will find that the NSA Web Site a valuable source in your search for the right speaker. NSA offers its members a certification called Certified Speaking Professional (CSP). While the CSP designation does not guarantee a speaker’s success at your meeting, the process through which a speaker goes to receive a CSP designation is not an easy one. The CSP is a good indicator that the speaker is truly a professional.

    Approaching the Speaker

    Never approach a speaker, out of the gate, by asking if they negotiate their fees! What the speaker hears is, “I’m calling to ask you for a discount and offer nothing in return.” That’s a turn-off in anybody’s book. Besides, everything in life is a negotiation—just assume that they will. A better approach is to first talk with the speaker about what you want—engage them in conversation. After they have affirmed that they can deliver what you want, then move into the “we have a budget issue” phase. Do this by first suggesting some of the things your organization can do for the speaker to create extra value for them. Also ask the speaker what creates value in their life. Perhaps you have value to offer a speaker that

    Customer Service Metrics - Tracking What Your Customers Are Saying
    Your business is booming! You are making money hand over fist and your bank is sending you love letters. Your investors are crawling over each other to tell give you more money. Everything is going great then, seemingly out of the blue, you are blindsided. A faulty product, a bad employee, an overeager salesman; any one of these is enough to suddenly turn feast into famine. However, chances are you have an Early Warning System in place that could have helped you avert catastrophe: your Customer Service department.Too often, Customer Service is treated as a necessary business evil. They are a department that costs money and resources but doesn't actually generate revenue for your business. Most Customer Service departments exist solely to deal with customer complaints, returns or questions. However, with some simple tools you can turn your Customer Service department into your corporate Early Warning system that will keep you abreast of potential problems looming on the horizon.Remember, the employees that answer the phone and speak directly with your customer
    Site of the National Speakers Association (NSA).

    National Speakers Association

    NSA is an alternative method for finding speakers. NSA has an open online search capability that anyone can access at www.nsaspeaker.org. It is true that only members of NSA are listed, which does limit your possibilities just a bit, but nonetheless you will find that the NSA Web Site a valuable source in your search for the right speaker. NSA offers its members a certification called Certified Speaking Professional (CSP). While the CSP designation does not guarantee a speaker’s success at your meeting, the process through which a speaker goes to receive a CSP designation is not an easy one. The CSP is a good indicator that the speaker is truly a professional.

    Approaching the Speaker

    Never approach a speaker, out of the gate, by asking if they negotiate their fees! What the speaker hears is, “I’m calling to ask you for a discount and offer nothing in return.” That’s a turn-off in anybody’s book. Besides, everything in life is a negotiation—just assume that they will. A better approach is to first talk with the speaker about what you want—engage them in conversation. After they have affirmed that they can deliver what you want, then move into the “we have a budget issue” phase. Do this by first suggesting some of the things your organization can do for the speaker to create extra value for them. Also ask the speaker what creates value in their life. Perhaps you have value to offer a speaker that you had never realized?

    Keynote Vs. Breakout

    Believe it or not, more speakers will be willing to talk to you about your budget challenges when you are talking general session (meaning that there is no other session competing at the same time) vs. breakout or concurrent sessions. The reason for this is exposure and product selling capability. If a speaker is going to fly across the country to speak at a meeting, which do you think is more valuable to the speaker—speaking to 40 people, or 400? Naturally, it is the 400. More people that could potentially recommend the speaker for future events and more product will surely be sold to 400 people than to 40—but, rarely do planners think about this.

    In making your decision about how to acquire your next speaker, I hope the above has stimulated your thinking beyond conventional wisdom. Please fell free to access a number of resources available to you at: www.rigsbee.com/downloadaccess.htm.

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