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    9 Tips On Handling Complaints
    Let's be honest. Complaints are a reality of business. Every company, no matter how great, responsive, or caring, receives some number of complaints - email, phone calls, letters, blog posts, etc. It's inevitable; you can't keep all people happy all the time.Sometimes the complaint hurts. Sometimes it's personal. It especially hurts when you have a different opinion of the situation, when you realize you're dealing with perception. It's frustrating.So, what do you do?Here's my quick list:1. Listen. Let the person at the other end of complaint be heard. Often this is their need; they need to get the frustration they have heard by someone.2. Don't immediately respond. Pause, take a deep breath. If on the phone, resist the urge to yell back. If on email or other web-based communication tools, resist sending the nasty reply. You want to remain calm and in charge or your emotions. This isn't easy.3. Listen Again. Separate what the person is complaining about from what they are now requesting. Handling the complaint and the request are two separate issues.4. Escalate if necessary. Your business should already have in place a customer complaint escalation plan - a predetermined list of people to escalate to, internal procedures, and external expectations.5. Don't promise anything you can't deliver. In the eyes of the person complaining, you've already failed. Don't add fuel to the fire by promising something you can't deliver.6. If you need to research something or collaborate with others, say so. Similar to the tip above, don't guess at an answer, find an accurate one. Don't over commit yourself or others.7. Clearly understand what the person wants now. Without agreeing to a request, clarify what the complainant wants after they issue their complaint. Do they want a refund, exchange, retroactive discount, ancillary products, an apology, etc? You won't know what options you have until you know what the person complaining feels is appropriate compensation for their pain. You're not agreeing here, you want to understand.8. Be careful responding in writing. Sad, but true. Written response can come back to you in a number of forms - legal action, posted on a website, etc. You never know. That doesn't mean you shouldn't write a letter, fax a message or send an email...it means you need to be careful in your language.9. Look over your options. Now that you know what the complaint is and what the complainant wants, you have
    time.
    • What are the competitors doing? Have competitors recently hit the market in search of
    price relief or to try to lock up supply?
    • Have new technologies, regulations, policies recently changed the marketplace?

    If now is not the optimum time to source, when will the initiative be more successful? When timing is poor, your best strategy may be to go for a contract extension at existing prices. A full sourcing event can be conducted at a later date when market forces are more favorable.

    Review market price trending in the product area you are planning to source. Have prices increased or decreased over the past 12 months? Is supply tight or is product abundant? In many product areas, there are several moving parts that need to be tracked. Indexed-based commodities and products are moving targets that require ongoing attention to monitor market movements. Investigate not only the history of the market, but research what the experts of analysts of that market are predicting. A minimal financial investment in this data now can potentially reward the project with significantly higher savings in the future.

    Assess any new developments in the market. Are there emergent technologies that will give your company a competitive advantage? Is the marketplace moving toward an innovative solution that may provide a cost advantage in the near future? Buying at the end of a product life cycle could cause the organization to overpay for outdated technology. Research and attention to these factors will help avoid a

    Careers in Childcare
    If you love children, and are looking for a job, here are a few things to consider before sending out your resume. You can also find out about opportunities that you get in the childcare field.Is a job in the childcare field suited to you?Maybe you’re worried about working with children because you know that you have a short-temper. Maybe you are impatient. Maybe you have a criminal record. These are all signs that you should seek a career other than in childcare. Children are our greatest assets, and we want to nurture them and foster the best in them. If you want to help children grow into responsible adults, then consider a career in childcare. Just be aware that even if you love children a lot, there will be times when you get tired of them. This happens to the best of us, and it is best just to take a step back and remind yourself why you got into this job in the first place.Starting Steps to a career in ChildcareIf you are still in high school or college and are thinking about working in childcare, then get as much experience as you can. The best way to do this is to start with babysitting experience. From there, you can move on to other childcare experiences that will prepare you for a job in the field. For instance, you could teach Sunday school at church. You can also volunteer as a classroom helper or daycare assistant to find out how you want to interact with children. Many different things will look good on your resume in childcare. To perfect your resume, visit www.theguideto-resumes.comThe benefits of CampMany childcare workers have benefited from the experience of working at a summer camp. It could be an arts camp, an equestrian camp, a camp for differently-abled kids, or a camp for anyone, but camp experience makes you think about working with children in different ways. At camp, you will learn why putting children first makes everyone’s experience more fun. You can also learn fun games, songs, riddles, and tricks that you will always have on hand to amuse children.NannyingIf you are looking for a full-time childcare position, consider nannying. There are two types of nannies, live-in and live-out. Live-in nannies have a room in the house where they work. They also typically have a car to drive the children around. In order to get a job as a nanny, you have to show previous childcare experience, as outlined above. Oftentimes nannies do cooking and cleaning for the house whe
    Going beyond the Seven Step Sourcing Process

    Purchasing managers and strategic sourcing professionals often follow a consistent methodology when planning and conducting a sourcing initiative. Having a process provides a framework that, when correctly applied, can produce sustainable savings in a consistent manner. Creativity in the application of the strategic sourcing process will have a dramatic effect on the results achieved, regardless of whether a seven step sourcing process or a customized internal sourcing process is used.

    In order to best optimize the results of a strategic sourcing initiative, there are several questions
    that should be answered at the project’s initiation:
    • How can we improve our understanding of the sourcing process?
    • What are the X-factors that arise when executing a sourcing project?
    • What other considerations should the sourcing professional account for while administering
    the strategy?

    Two frequently overlooked components of any strategic sourcing methodology involve the collection of innovative market information and the supplier approach strategy. Often during the course of a strategic sourcing initiative, new product developments, alternate technologies, and shifts in spend patterns present themselves. A Creative Sourcing™ process is dynamic, so the sourcing professional may need to implement a revised or new strategy to adapt to changing conditions and events.

    The sourcing professional should consider how and when to approach both incumbent and alternate suppliers during the actual sourcing phase. Imaginative strategies and open communication will help motivate suppliers to present the best proposal and optimize the total project results.

    Project Team and the Internal Benchmark

    The benchmark will set the foundation upon which the sourcing initiative will be built and measured. Before the benchmark can be established, the project team must be assembled. The project executive or sponsor should identify the best resources both internally and externally to work on the initiative. The project sponsor must ask the following questions to begin to develop the team:
    • Who within the core sourcing group is best equipped to work on this initiative?
    • Who can be enlisted from other departments within the company to participate in the
    cross-functional team?
    • Should additional resources be recruited from outside the company? (either consultants or
    business partners)
    • What is the cost of applying these resources?

    Determining the best, most cost effective resources will help to ensure that the ensuing process is a focused, collaborative effort that yields tangible results. Once the project team has been selected, the key decision makers must be identified and introduced to the project team. Establishing the roles and responsibilities for each team member at the start of the initiative creates a defined structure to help the process move quickly and effectively.

    Filter out subjective thinking prior to beginning the initiative. The sourcing professional should recognize that internal biases may, and usually do, exist. These biases could include anything from previous negative experience with the process itself, former suppliers, or may simply be the opinions of individuals that are subjective and unrelated to the initiative at hand. In some cases, the sourcing professional themselves may hold the biases. In these situations, the professional must make other members of the team aware of their bias, so that other team members can help make the process objective rather than subjective.

    Prior established relationships with incumbent suppliers should be approached in an objective manner. Revisit past decisions from previous sourcing initiatives and determine what new opportunities may exist this time around. If possible, approach the sourcing project as if it were for a new product in the developmental stage. Start the initiative with a clean, objective slate.

    Lastly, the project team’s motivation should be evaluated at this stage of the project.
    • Are there incentives or bonuses available relative to the success of the initiative?
    • Are high level executives and management supportive of the initiative?
    • Does the team have the sponsorship and ability to drive change throughout the
    organization?

    Positive reinforcement and the idea that the initiative is a highly visible, true team effort is an invaluable component of a successful outcome. Failure to have all of these components in place at the benchmark stage will ensure a mediocre result.

    The internal benchmark for recurring purchases should objectively define what has been done in the past (qualitatively and quantitatively) and identify the implications to the spend category of future strategic plans. At a minimum the benchmark should identify what is being sourced, from whom, pricing structure, service level requirements and future considerations.

    For new spends, the benchmark should identify the purpose of the expenditure and have some preliminary proposals or cost estimates as a basis for the spend category.

    At the conclusion of each sourcing event, the recommended course of action should be compared to the benchmark and all of the quantitative, qualitative and cost avoidance results should be measured and reported.

    Market Assessment

    Traditionally, the next step in the strategic sourcing initiative is to conduct a Market Assessment. Here the sourcing team must look at a number of factors in determining the status of the marketplace.

    First, ask the question “Is now the right time to source?” The team must look at market
    conditions to determine the feasibility of a sourcing initiative.

    • Recent market events such as natural disasters that cause supply disruptions may hinder
    the efforts of both domestic and global sourcing. Commodity areas can be highly affected by these events. Suppliers may be implementing Force Majeure clauses contained in contracts.
    • Currency fluctuations can effect whether offshore sourcing is an attractive option at this
    time.
    • What are the competitors doing? Have competitors recently hit the market in search of
    price relief or to try to lock up supply?
    • Have new technologies, regulations, policies recently changed the marketplace?

    If now is not the optimum time to source, when will the initiative be more successful? When timing is poor, your best strategy may be to go for a contract extension at existing prices. A full sourcing event can be conducted at a later date when market forces are more favorable.

    Review market price trending in the product area you are planning to source. Have prices increased or decreased over the past 12 months? Is supply tight or is product abundant? In many product areas, there are several moving parts that need to be tracked. Indexed-based commodities and products are moving targets that require ongoing attention to monitor market movements. Investigate not only the history of the market, but research what the experts of analysts of that market are predicting. A minimal financial investment in this data now can potentially reward the project with significantly higher savings in the future.

    Assess any new developments in the market. Are there emergent technologies that will give your company a competitive advantage? Is the marketplace moving toward an innovative solution that may provide a cost advantage in the near future? Buying at the end of a product life cycle could cause the organization to overpay for outdated technology. Research and attention to these factors will help avoid a

    An Entrepreneur Article For Serious Contenders
    There are hopers and dreamers then there are entrepreneurs. To really understand how a genuine entrepreneur makes money you need to study the difference between these two groups and why hopers and dreamers fall by the way side, while the real thing go's from strength to strength."For the lack of a horse shoe, a kingdom was lost" Knowing what to look for is the mark of an experienced entrepreneur, however without experience you become at risk of simply running around in circles with nothing to show for it. For example the romantic "inventor entrepreneur wannabe" This type of hoper believes success lies in the power of one idea. They have bought into the romantic notion that all a man needs is one good idea and the world will beat a path to your door. The world is full of failed inventor entrepreneurs. They spend most of their time dreaming of building the perfect mouse trap. One that all the world will want. They spend precious seed capital and even more precious time in their spare hours (usually after their day job) building and testing prototypes. They usually enjoy it and consider it recreation. A hobby.The danger comes when they get bored with tinkering and begin to believe they have achieved their goal so they begin to look for seed capital and that's when they start to spend money on their invention. They give it to all kinds of submission services and marketing experts who all prey on this type of entrepreneur. If these experts really believed the inventors prototype was so good, they would spend their own money not ask for payment. However, this is not the case, instead they tell the inventor how wonderful the new invention is and continue to charge by the hour.Remember the lessons of the past. When Edison invented the light bulb, it is true he tried thousands of time before he realized he should extract the oxygen from the globe to form a vacuum so the filament didn't burn out in a sudden flair. In this vacuum the tungsten filament glowed for hours. But here's the real lesson Edison learned. Such a wonderful and innovative idea STILL had to be sold to the world and that was the job of entrepreneurs.The world is full of brilliant ideas created by failed invention entrepreneurs. Everything from motors that run on air to water powered generators. The list is extensive but we never hear of these marvelous inventions because people need to be "sold" on using them.The difference between the dreamer and the entrepreneur is that an entrepreneur makes money.
    rnate suppliers during the actual sourcing phase. Imaginative strategies and open communication will help motivate suppliers to present the best proposal and optimize the total project results.

    Project Team and the Internal Benchmark

    The benchmark will set the foundation upon which the sourcing initiative will be built and measured. Before the benchmark can be established, the project team must be assembled. The project executive or sponsor should identify the best resources both internally and externally to work on the initiative. The project sponsor must ask the following questions to begin to develop the team:
    • Who within the core sourcing group is best equipped to work on this initiative?
    • Who can be enlisted from other departments within the company to participate in the
    cross-functional team?
    • Should additional resources be recruited from outside the company? (either consultants or
    business partners)
    • What is the cost of applying these resources?

    Determining the best, most cost effective resources will help to ensure that the ensuing process is a focused, collaborative effort that yields tangible results. Once the project team has been selected, the key decision makers must be identified and introduced to the project team. Establishing the roles and responsibilities for each team member at the start of the initiative creates a defined structure to help the process move quickly and effectively.

    Filter out subjective thinking prior to beginning the initiative. The sourcing professional should recognize that internal biases may, and usually do, exist. These biases could include anything from previous negative experience with the process itself, former suppliers, or may simply be the opinions of individuals that are subjective and unrelated to the initiative at hand. In some cases, the sourcing professional themselves may hold the biases. In these situations, the professional must make other members of the team aware of their bias, so that other team members can help make the process objective rather than subjective.

    Prior established relationships with incumbent suppliers should be approached in an objective manner. Revisit past decisions from previous sourcing initiatives and determine what new opportunities may exist this time around. If possible, approach the sourcing project as if it were for a new product in the developmental stage. Start the initiative with a clean, objective slate.

    Lastly, the project team’s motivation should be evaluated at this stage of the project.
    • Are there incentives or bonuses available relative to the success of the initiative?
    • Are high level executives and management supportive of the initiative?
    • Does the team have the sponsorship and ability to drive change throughout the
    organization?

    Positive reinforcement and the idea that the initiative is a highly visible, true team effort is an invaluable component of a successful outcome. Failure to have all of these components in place at the benchmark stage will ensure a mediocre result.

    The internal benchmark for recurring purchases should objectively define what has been done in the past (qualitatively and quantitatively) and identify the implications to the spend category of future strategic plans. At a minimum the benchmark should identify what is being sourced, from whom, pricing structure, service level requirements and future considerations.

    For new spends, the benchmark should identify the purpose of the expenditure and have some preliminary proposals or cost estimates as a basis for the spend category.

    At the conclusion of each sourcing event, the recommended course of action should be compared to the benchmark and all of the quantitative, qualitative and cost avoidance results should be measured and reported.

    Market Assessment

    Traditionally, the next step in the strategic sourcing initiative is to conduct a Market Assessment. Here the sourcing team must look at a number of factors in determining the status of the marketplace.

    First, ask the question “Is now the right time to source?” The team must look at market
    conditions to determine the feasibility of a sourcing initiative.

    • Recent market events such as natural disasters that cause supply disruptions may hinder
    the efforts of both domestic and global sourcing. Commodity areas can be highly affected by these events. Suppliers may be implementing Force Majeure clauses contained in contracts.
    • Currency fluctuations can effect whether offshore sourcing is an attractive option at this
    time.
    • What are the competitors doing? Have competitors recently hit the market in search of
    price relief or to try to lock up supply?
    • Have new technologies, regulations, policies recently changed the marketplace?

    If now is not the optimum time to source, when will the initiative be more successful? When timing is poor, your best strategy may be to go for a contract extension at existing prices. A full sourcing event can be conducted at a later date when market forces are more favorable.

    Review market price trending in the product area you are planning to source. Have prices increased or decreased over the past 12 months? Is supply tight or is product abundant? In many product areas, there are several moving parts that need to be tracked. Indexed-based commodities and products are moving targets that require ongoing attention to monitor market movements. Investigate not only the history of the market, but research what the experts of analysts of that market are predicting. A minimal financial investment in this data now can potentially reward the project with significantly higher savings in the future.

    Assess any new developments in the market. Are there emergent technologies that will give your company a competitive advantage? Is the marketplace moving toward an innovative solution that may provide a cost advantage in the near future? Buying at the end of a product life cycle could cause the organization to overpay for outdated technology. Research and attention to these factors will help avoid a

    Branding a Small Business Without Paying A Dime
    As a young entrepreneur I was always looking for ways to brand my small companies. I didn't want to hire a firm and I was always open to learning. These are some things I've learned along the way that you might find helpful.My top 5 ways of building a brand for your small business - without paying a dime.Build a Website A website is something that almost any small business owner can build and maintain on his/her own without too much difficulty. There are a dozen or more free services out there that will not only give you free hosting but help you build a website as well.Market Your Website Using free directories and forums, begin to grow your web presence so that you start bringing visitors to your website. Also be sure to tell all of your friends, family, and clients about your new website.Create a Positioning Statement Take an hour or so to sit down and brainstorm. Decide what type of business you have, who you are marketing to, and why you are different from your competition. Take this information and formulate it into a 30 second long statement that you can easily memorize. Now, whenever someone asks what you do, you can project a clear and consistent image of your company. These statements will also assist you in maintaining a consistent image in other areas of your company.Call or Visit Potential Clients No matter what type of business you are in it can be very valuable to call or visit potential clients or customers. Even though cold calling is usually unsuccessful in getting a customer on the spot - it can be very good at placing your company in their mind. This is what branding is all about. Using your positioning statement above can compound results from this - projecting a consistent image of your company into whatever circle you are in.Offer Knowledge to the Community Offer to speak out at a local gathering. If you are an expert in your field you should offer at least some of that knowledge to the community in order to further your image. It is relatively easy to find people looking for free speakers - use the opportunity to brand yourself to a room full of people. Another way to do this is to write free articles for magazines or newspapers or the internet. Getting your name out as an expert in your field will increase the public awareness of your brand. For free.With a little bit of effort and some learning along the way, it is easy for small busin
    urcing professional should recognize that internal biases may, and usually do, exist. These biases could include anything from previous negative experience with the process itself, former suppliers, or may simply be the opinions of individuals that are subjective and unrelated to the initiative at hand. In some cases, the sourcing professional themselves may hold the biases. In these situations, the professional must make other members of the team aware of their bias, so that other team members can help make the process objective rather than subjective.

    Prior established relationships with incumbent suppliers should be approached in an objective manner. Revisit past decisions from previous sourcing initiatives and determine what new opportunities may exist this time around. If possible, approach the sourcing project as if it were for a new product in the developmental stage. Start the initiative with a clean, objective slate.

    Lastly, the project team’s motivation should be evaluated at this stage of the project.
    • Are there incentives or bonuses available relative to the success of the initiative?
    • Are high level executives and management supportive of the initiative?
    • Does the team have the sponsorship and ability to drive change throughout the
    organization?

    Positive reinforcement and the idea that the initiative is a highly visible, true team effort is an invaluable component of a successful outcome. Failure to have all of these components in place at the benchmark stage will ensure a mediocre result.

    The internal benchmark for recurring purchases should objectively define what has been done in the past (qualitatively and quantitatively) and identify the implications to the spend category of future strategic plans. At a minimum the benchmark should identify what is being sourced, from whom, pricing structure, service level requirements and future considerations.

    For new spends, the benchmark should identify the purpose of the expenditure and have some preliminary proposals or cost estimates as a basis for the spend category.

    At the conclusion of each sourcing event, the recommended course of action should be compared to the benchmark and all of the quantitative, qualitative and cost avoidance results should be measured and reported.

    Market Assessment

    Traditionally, the next step in the strategic sourcing initiative is to conduct a Market Assessment. Here the sourcing team must look at a number of factors in determining the status of the marketplace.

    First, ask the question “Is now the right time to source?” The team must look at market
    conditions to determine the feasibility of a sourcing initiative.

    • Recent market events such as natural disasters that cause supply disruptions may hinder
    the efforts of both domestic and global sourcing. Commodity areas can be highly affected by these events. Suppliers may be implementing Force Majeure clauses contained in contracts.
    • Currency fluctuations can effect whether offshore sourcing is an attractive option at this
    time.
    • What are the competitors doing? Have competitors recently hit the market in search of
    price relief or to try to lock up supply?
    • Have new technologies, regulations, policies recently changed the marketplace?

    If now is not the optimum time to source, when will the initiative be more successful? When timing is poor, your best strategy may be to go for a contract extension at existing prices. A full sourcing event can be conducted at a later date when market forces are more favorable.

    Review market price trending in the product area you are planning to source. Have prices increased or decreased over the past 12 months? Is supply tight or is product abundant? In many product areas, there are several moving parts that need to be tracked. Indexed-based commodities and products are moving targets that require ongoing attention to monitor market movements. Investigate not only the history of the market, but research what the experts of analysts of that market are predicting. A minimal financial investment in this data now can potentially reward the project with significantly higher savings in the future.

    Assess any new developments in the market. Are there emergent technologies that will give your company a competitive advantage? Is the marketplace moving toward an innovative solution that may provide a cost advantage in the near future? Buying at the end of a product life cycle could cause the organization to overpay for outdated technology. Research and attention to these factors will help avoid a

    Use These Two Numbers to Double Your Business in 12 Months
    Everyone wants to see growth in sales and net revenue. It's important for small business owners to set income goals and to watch sales results, but too much emphasis on these numbers can prevent you from reaching your goals.Using your revenue figure to guide your marketing is like driving by looking in the rear view mirror the whole time. That number tells you where you've been. It doesn't tell you how to get where you want to go.There are a couple of key numbers and ratios to keep in front of you that will help you get to your sales 'destination'.Like an Iowa farmer growing soybeans, you've got to carefully plant seeds and nurture plants to maturity to ensure a good harvest and a good profit. The amount of seed you plant and the percentage that germinates and grows well determines your farm's profitability. The same is true in marketing and sales; the number or leads you generate and the number you convert to sales determine your income.These are the two most important numbers to pay attention to in marketing. Use them to evaluate your marketing and determine how many sales you'll generate:1. The number of qualified prospects in your database.These are people who've told you they have a concern or problem you can help them with and who want to hear from you again.2. Your prospect to client conversion rateThe percentage of qualified prospects you convert to paying clients.The math is simple; the more qualified prospects you have and the higher your conversion rates, the more revenue you'll generate.Your sales will stay frozen at present levels if you focus on how much revenue you're making and ignore the importance of building your list of qualified prospects. You could double your business in the next few months by building your database of qualified prospects and improving your conversion rates.Marketing Numbers You don't need to be a math wiz to become an expert at marketing math. Pay attention to these numbers on a weekly basis;- The number of people who saw your ads, read your articles or received your mailings.- The percentage of these people that responded to your ad or article. It's not how many ads you run, but how many people pay attention to your ads that matters.- The percentage of respondents that actually gave you their contact information and added themselves to your database. These are the people who have identified themselves as qualified prospects who are interested in learning
    e result.

    The internal benchmark for recurring purchases should objectively define what has been done in the past (qualitatively and quantitatively) and identify the implications to the spend category of future strategic plans. At a minimum the benchmark should identify what is being sourced, from whom, pricing structure, service level requirements and future considerations.

    For new spends, the benchmark should identify the purpose of the expenditure and have some preliminary proposals or cost estimates as a basis for the spend category.

    At the conclusion of each sourcing event, the recommended course of action should be compared to the benchmark and all of the quantitative, qualitative and cost avoidance results should be measured and reported.

    Market Assessment

    Traditionally, the next step in the strategic sourcing initiative is to conduct a Market Assessment. Here the sourcing team must look at a number of factors in determining the status of the marketplace.

    First, ask the question “Is now the right time to source?” The team must look at market
    conditions to determine the feasibility of a sourcing initiative.

    • Recent market events such as natural disasters that cause supply disruptions may hinder
    the efforts of both domestic and global sourcing. Commodity areas can be highly affected by these events. Suppliers may be implementing Force Majeure clauses contained in contracts.
    • Currency fluctuations can effect whether offshore sourcing is an attractive option at this
    time.
    • What are the competitors doing? Have competitors recently hit the market in search of
    price relief or to try to lock up supply?
    • Have new technologies, regulations, policies recently changed the marketplace?

    If now is not the optimum time to source, when will the initiative be more successful? When timing is poor, your best strategy may be to go for a contract extension at existing prices. A full sourcing event can be conducted at a later date when market forces are more favorable.

    Review market price trending in the product area you are planning to source. Have prices increased or decreased over the past 12 months? Is supply tight or is product abundant? In many product areas, there are several moving parts that need to be tracked. Indexed-based commodities and products are moving targets that require ongoing attention to monitor market movements. Investigate not only the history of the market, but research what the experts of analysts of that market are predicting. A minimal financial investment in this data now can potentially reward the project with significantly higher savings in the future.

    Assess any new developments in the market. Are there emergent technologies that will give your company a competitive advantage? Is the marketplace moving toward an innovative solution that may provide a cost advantage in the near future? Buying at the end of a product life cycle could cause the organization to overpay for outdated technology. Research and attention to these factors will help avoid a

    Get Cash For Your Business Against Future Sells!
    There are financial institutions offering loans and lines of credit against your upcoming sells that can provide you with all the funds you need for your business and can solve any cash flow problems that you may have.This new financial product is helping more and more starting businesses finance the cash flow difficulties that small businesses experience when they are growing. Secured with the expected sells that you and the financial institution budget for the upcoming period, you get a line of credit or a loan for the amount you need to purchase new equipment, hire more personnel, pay for supplies, finance export and import transactions, etc. Loans And Lines Of Credit There are loans and lines of credit offered by this method. Loans come with fixed or variable rates and charge lower interest rates compared to unsecured loans and lines of credit. You get a fixed amount that you can repay in small installments so you can finance equipment purchases, temporary cash flow problems, pay for supplies to start up a new line of production, etc.Lines of credit are revolving accounts that offer cash at a variable interest rate but only charge interests when you actually withdraw money from the account. In the meantime you have an open line of credit knowing that the cash is available whenever you need it. You can withdraw as much money as you need up to the pre-defined limit and repay it the way you want. Usually there are minimum payments consistent of the interests charged for the money borrowed and a small portion of the capital. Up to the credit limit you can withdraw and repay as many times as you need.How Does It Work? The money you request is guaranteed by the future sells of your company. Usually, credit card payment processors provide this service. Since they process your credit card sells, they can hold the funds or a portion of the funds you receive and destine them to repaying your debt. Thus, they are sure that as long as you are in business they can have some sort of control over repayment.Of course, not all funds will be retained as you need cash to operate your company. However, the loan payments will be agreed as well as the minimum payments on your lines of credit and thus, each month, when the financial institution processes your client’s payments, you’ll get a deduction equal to the agreed amount from your overal
    time.
    • What are the competitors doing? Have competitors recently hit the market in search of
    price relief or to try to lock up supply?
    • Have new technologies, regulations, policies recently changed the marketplace?

    If now is not the optimum time to source, when will the initiative be more successful? When timing is poor, your best strategy may be to go for a contract extension at existing prices. A full sourcing event can be conducted at a later date when market forces are more favorable.

    Review market price trending in the product area you are planning to source. Have prices increased or decreased over the past 12 months? Is supply tight or is product abundant? In many product areas, there are several moving parts that need to be tracked. Indexed-based commodities and products are moving targets that require ongoing attention to monitor market movements. Investigate not only the history of the market, but research what the experts of analysts of that market are predicting. A minimal financial investment in this data now can potentially reward the project with significantly higher savings in the future.

    Assess any new developments in the market. Are there emergent technologies that will give your company a competitive advantage? Is the marketplace moving toward an innovative solution that may provide a cost advantage in the near future? Buying at the end of a product life cycle could cause the organization to overpay for outdated technology. Research and attention to these factors will help avoid a potentially costly mistake.

    Collect Supplier Information

    After the initial market assessment, look to qualify as many suppliers as possible. Limiting the potential supplier base can only limit the opportunity for a successful initiative. The larger the potential supplier base, the greater the chance to identify innovative opportunity and increased value.

    Begin collecting information on the potential supplier base. The main focus should be to cast a wide net into the market. Identify the supplier base of competitors. Consider foreign suppliers even if there is no intent to import. Foreign suppliers may be willing to establish domestic importers or distributors if your volumes are high enough or they intend to establish themselves in the marketplace. Their motivation will be to establish a foothold in a new market. This can potentially be used as an advantage in negotiations.

    After developing the first pass supplier list, establish contact with each one to gauge their interest and viability in this initiative. Does this supplier have potential to become a part of my existing supply base? Are they able to provide the required service and volume commitments? If suppliers do not meet these qualifications, ask who they would recommend as a potential participant, or how they would suggest fulfilling the requirement. Be creative in finding alternate suppliers. Networking with fringe suppliers in this initiative can foster healthy relationships that may benefit a future project.

    At this stage, most traditional sourcing processes utilize an RFI process to develop a short list of suppliers. However, it is too early in the sourcing cycle to disqualify suppliers that want to participate. Disqualifying suppliers at this time may cause you to miss a creative or innovative idea that may lead to the modification of the initial requirement or specification. Potential suppliers must be thought of as part of the sourcing team, and engaging as many as possible will help to develop the most innovative and cost effective strategy for the sourcing initiative.

    Suppliers generally will not invest resources in competing for business that they have no chance of winning. If they seem to be an outlier, inquire about their interest and actively attempt to engage them in the process. Suppliers may hold some of the same biases that the internal team held at the initiation of the sourcing project. Attempt to identify and overcome the biases of the supplier. Any given supplier may hold the key to a creative solution that can help achieve superior results.

    Develop Sourcing Strategy

    The sourcing strategy should be developed and approached as a fluid, evolving process. Fine tuning of the sourcing strategy will be required as the team interacts with the potential supplier base through implementation and measuring results. Take note, however, that as market conditions fluctuate, or the goals of the organization change, the sourcing strategy may need to be revisited. A common mistake of strategic sourcing initiatives is to get stuck on the initial process and strategy regardless of a complex or moving market. Always be prepared to revisit the strategy and reincorporate ideas that may have been overlooked in a prior strategy.

    One of the first goals of developing the sourcing strategy is to separate the requirements into minimum needs and maximum desires. Minimum needs are those aspects of a potential supplier agreement that must be met (i.e. expedited shipping, company logo branding, specific payment options). If a supplier is unable to meet these basic requirements but can provide some unique value, then consider partnering them with a supplier that can meet the minimum requirements. Maximum desires are bonus features of an agreement that will prove valuable to the company, but are not “deal breakers”. Establishing these criteria will and communicating them to the supplier will assist in the qualification process.

    Listen to supplier concerns and input on the market. Communication with the potential supply base is a key element to any sourcing initiative. Strategic sourcing should be a process that is mutually beneficial to both the customer and the supplier. Listening to and addressing supplier concerns will be motivating to both parties in the long run. Market information is invaluable to a sourcing endeavor. The wealth of knowledge that can be obtained from suppliers will have a positive impact on the project outcome and the cost-savings potential.

    When sourcing a finished product, consider sourcing at the component level. In a case study, a large propane distributor was purchasing propane cylinders fitted with overfill prevention valves from one supplier. A sourcing strategy was developed to source the cylinder and valve as separate items with separate groups of suppliers. As a result of sourcing at the component level, the customer was able to realize significantly higher cost savings than if they sourced the finished product. This case study also shows an example of how creative solutions can increase bottom line savings.

    Determine whether a single source or multiple sources is most practical for the product being sourced. While a single source may provide the best cost savings option due to economies of scale, it also limits the customer’s ability to rely on other sources of supply as a contingency plan. Is it best for your company to have a sole, competitive source of product? Or would you be better served by forging agreements with multiple suppliers?

    Be careful that internal biases do not arise again, such as fear of an internal team member that the new purchasing pattern may develop additional work load for them, or that the logistics and material handling may become too cumbersome. At this stage of the process, the critical objective of the sourcing strategy should be to consider all the opportunities and attempt to identify the value in each one, not to disqualify ideas and opportunities.

    Solicit and Evaluate Bids

    After identifying the sourcing strategy, it is time to conduct the RFX (RFI, RFP, RFQ, etc.) process. The RFX document should be supplier-friendly

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