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Casual Articles - Supervisory Excellence: The Way I See It
For many companies, training can drop off the agenda for a variety of reasons. The company may be going through a period of growth, with tight deadlines to be met. The challenges of the market place may squeeze resources for training. This begs two questions: firstly, when planning financial forecasts, is staff training considered a priority; and secondly when budgets are squeezed how can a company maximise its financial investment in training?During periods of growth and high demand there are new challenges to be met, with customers demanding a high quality relationship with any service or product provider. Managers and staff will be asked to deliver customer service that will delight customers, to ensure customer ret
I won't say I have a vast array of knowledge as a consultant...collectively I've only been doing it about 8 years. However, there are some things that I have observed that I think will be helpful to those of you who are new to the profession. We will first dispel the myths and address the realities associated with being a Consultant, then we will address the commandments of being a good and valued consultant.CONSULTING: MYTH AND REALITYMythConsultants are outsiders.RealityConsultants are only outsiders if they make themselves so. You don't have to be an outsider, go out to lunch with your co-workers...talk to them, and befriend them. Just know where to draw the line.Myth<
Organizations are recruiting more diligently today for supervisors than ever before. Expectations from the position of supervisor has increased ten fold from the early nineties and the rewards are much more evident, from co
Despite an increasing body of knowledge when it comes to workplace conflict, one trend has remained steady for the past 10 years. Validating earlier surveys, a recent study by Accountemps shows no change in the amount of time that supervisors are spending to resolve employee issues.For the past decade managers have consistently spent 18% of their time distracted by personnel issues. This is due to several contributing factors:1. Managers do not understand how to create a harmonious workplace. Without understanding teambuilding concepts that allow employees to identify and resolve their own issues while they are still minor issues, managers are being continually drawn into staff arguments.2. Managers do not un
Organizations are recruiting more diligently today for supervisors than ever before. Expectations from the position of supervisor has increased ten fold from the early nineties and the rewards are much more evident, from c
One ideal way to raise awareness and money for any charity - whether it’s a company, association, club, group or school - is through the sale of badges. Many charities, both national and regional, regularly use badges to publicise their good work and boost their insufficient funds.As non-profit organisations, charities are dependent on various sources of income such as bequests as well as raising money through events and the sale of charity merchandise. With approximately 170,000 registered main charities in England and Wales competing for donations, the most successful charities are usually the ones that have become experts in self-promotion.Whether donations are collected by volunteers in the street or indirectly o
Organizations are recruiting more diligently today for supervisors than ever before. Expectations from the position of supervisor has increased ten fold from the early nineties and the rewards are much more evident, from c
Why choose a design agency for your project?With the wide variety of design houses, ad agencies and printers out there, choosing the right supplier for your creative needs can be a daunting prospect. So what are the key elements involved in choosing the right kind of creative resource for your needs? should you employ an in-house designer? What are the pro’s and cons?Most decisions based on sourcing a creative supplier, inevitably come down to budget and what you feel you are looking to achieve. If you are simply looking for a few business cards, and yours is a sector where image is not the highest priority, a design agency may be a more expensive option for the level of input you need.Many types of company of
Organizations are recruiting more diligently today for supervisors than ever before. Expectations from the position of supervisor has increased ten fold from the early nineties and the rewards are much more evident, from c
We’ve all had ‘em – the client from Dante’s murderous seventh circle. If you'd like to avoid dispatching with a possible good source of income, here are some ideas I use in my web development business for recovering and coming out like a champ. Really listen. I’ve found that when I’m detecting some frustration on the client’s part, often simply acknowledging the reason for the frustration clears the path for a resolution. For example, the client says, “No orders have come in since we launched the site you built 2 seeks ago”. Instead of taking a “Not my fault” attitude, try repeating their issue as a question. “No orders for 2 weeks?” and then offer some hope. “Hmm, let’s take a look at why”.
So what's changed? Why is it not the good old days where supervisors believed it was their job to keep managers and the company honest by challenging any and all organizational efforts. The most important changes have come from the supervisor themselves. There are several key areas in which supervisors have made tremendous strides. Here are four that I thought might be of interest.
DECIDING TO CHANGE.
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