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  • Casual Articles - Customer Communication by Email

    Sometime You'll Need To Sell Out
    Entrepreneurs have ideas galore! For many of us, we’ll use our ideas to build ventures in an effort to grow those ventures into something big, something great.Unfortunately, that rate of success to failure is usually pretty low as many of our ideas fall apart and we start to detach ourselves from them as we accumulate better ideas that we wish to push forward with.When that happens – especially for us serial entrepren
    in December 2003.
  • A similar USA anti-spam law became law January 2004.
  • These and other laws aim to stop people fro
    Trainer Training: Details Getting In The Way
    Boring - that’s the last word we want to hear in our training evaluations! There can be many reasons why our students feel that way. A common reason for boredom and confusion is providing too much information.What factors contribute to this? Perhaps we want to show that we understand the business. Maybe we want to give them a deeper picture in hopes that they will better comprehend the material we need them to understand. So
    Among the smaller businesses that I work with, I often come across people who have little idea how to contact their customers by email and some are even aware that they need help to learn the skills properly:
    • I love email - it is quick, low-cost, tangible, asynchronous and generates a record.
    • I also hate email if it is spam, pointless or poorly presented.

    Be legal and delightful

    The law is the first aspect that I impress on my clients:

    • The UK Data Protection Act became law in December 2003.
    • A similar USA anti-spam law became law January 2004.
    • These and other laws aim to stop people from
      Key Marketing Questions - Planning Your Marketing Campaign
      So you started a business. How’s it going? Did you think about marketing when you began planning for your business? Marketing is how you get the word out about your business. Marketing will ultimately determine if you succeed or fail. So, how can you succeed? What questions should you be asking yourself? Here are the BIG FIVE!WHO DO I WANT AS A CUSTOMER?Let’s say you were trying to sell a video game. To effectively se
      il and some are even aware that they need help to learn the skills properly:
      • I love email - it is quick, low-cost, tangible, asynchronous and generates a record.
      • I also hate email if it is spam, pointless or poorly presented.

      Be legal and delightful

      The law is the first aspect that I impress on my clients:

      • The UK Data Protection Act became law in December 2003.
      • A similar USA anti-spam law became law January 2004.
      • These and other laws aim to stop people fro
        Job Interview Questions: Interview Questions To Avoid
        Here are some interview questions not to ask during a job interview:An interview question not to ask is one that discusses the issue of salary. You don’t want to appear money-motivated since this is usually a big turnoff for interviewers. Let the interviewer broach the issue of money/compensation first.Related to the above point, another interview question not to ask is one that pertains to benefits, vacatio
        e, asynchronous and generates a record.
      • I also hate email if it is spam, pointless or poorly presented.

      Be legal and delightful

      The law is the first aspect that I impress on my clients:

      • The UK Data Protection Act became law in December 2003.
      • A similar USA anti-spam law became law January 2004.
      • These and other laws aim to stop people fro
        2000 Percent Solutions from the Real World (1) - The Japanese Pharmaceutical
        ACSEA, the forty year old 2bn USD South East Asian subsidiary of a Japanese pharmaceutical group suffered a blow to its pride in 2003. A competitor which started operations just ten years back now surpassed it in the volume of Pharmaceutical-A produced, and its cost was now 13% lower than ACSEA's. The only hopes of responding effectively lay in the company's South East Asian Technical Centre whose role is to provide technical suppo
        legal and delightful

        The law is the first aspect that I impress on my clients:

        • The UK Data Protection Act became law in December 2003.
        • A similar USA anti-spam law became law January 2004.
        • These and other laws aim to stop people fro
          Digital Signage - Getting Your Content Right Builds Credibility
          I recently received an email from a friend that made me think about how important accuracy is when communicating on a digital sign and how difficult it can be to attain.The email said in part:“I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The phaonmneal pweor of the hmuan mnid Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny i
          in December 2003.
        • A similar USA anti-spam law became law January 2004.
        • These and other laws aim to stop people from sending out emails that are unwanted, distasteful or dishonest.

        Then I remind my clients that customers who find your messages interesting and delightful will keep asking for more, whereas those that you annoy will close the door on you. If you take an approach that stays legal and delights, you will remain free to remind your customers what benefits you can offer.

        Be transparent

        Besides being a legal requirement, I feel that it is polite and professional to ensure that your emails say:

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