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Casual Articles - In Direct Sales - Mine Your Diamonds For The Answers
Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training. Turnover continues to be high; new hire costs are on the rise--$6500 per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?Research has been making a case for how spending in human performance areas such as training, translates into bottom line growth. Accenture's study on the impact of training on ROI has some interesting results. (Smith, David. Y. and Waddington, Ted. Running Training Like a Business: Determining the Return on Investment of Your Learning Programs, Outlook Point of View, March 2003.)First, in the area of recruitment, training opportunities were among the top three criteria people considered when deciding where they want to work (the others are the opportunity for advancement and a good benefits package). In the area of productivity, as a result of training, employees w
WHO Should You Survey?
A campaign that queries all the experts: distributors, customers and hostesses (if applicable) will result in the most comprehensive data. So don’t make the mistake of focusing on only one segment of your very broad market. Surveying all groups on a regular basis will result in a constant stream of feedback, suggestions and ideas, the likes of which would impress even the most experienced industry consultant.
If you want the truth and nothing but the truth… include in your
LED video displays give you the power to communicate, to motivate, and to entertain. Led video displays are seen to be sited for outdoor advertising, in casinos, for events like sporting events in stadium and arena, for staging and mobile display etc.The features of LED video display include high resolution with virtual pixel technology, advanced LED video displays have 200% more pixels than traditional LED displays for LED video Displays. With more display pixels, you can show more details and information, or simply a better video quality. This advance LED has the technology of displaying 48 bit color range capable showing 281 trillion colors.This larger dynamic range helps Act One displays show more details on dark scenes, and smoother, more brilliant colors for all videos and pictures.Jayex Technology the leading manufacturer of LED displays has proven itself in distribution of LED video Displays with solely providing high brightness output to ensure high visibility for outdoor video displays which is very crit
Granted, it's not the most scientific method of determining your course of business this year, but in this age of rapidly changing technology, fickle customer loyalty and increasing distributor expectations, more and more companies are needing to pull out all the stops in order to keep expanding in the coming years. So if you don’t happen to have a magic mirror hanging around, where can you turn for the answers?
Let’s look at the options.
Past Performance- Certainly the person who coined the phrase “the best predictor of future performance is past performance” did not live in the age of technology, where change is the norm and predictability is out the window. Executives today need to think “future focus” not pine for the good old days.
Technology - After a decade of trial and error and billions of dollars invested, direct selling companies have emerged sharper, more efficient and realistic, recognizing that technology is a tool for growth, not the end-all answer to our prayers. Your strategic plan for this year must include advancements in the area of technology, but not rely solely upon it.
Consultants - When you find one who brings a combination of practical field experience in your particular market segment (party plan or network marketing), keen business savvy, a track record of success, and the ability to translate trends into solid strategies for growth, consultants can be very valuable. However, the investment of two precious resources, time and capital, demand that the results generated are both measurable and substantial.
So what is the answer, you ask? Well, at the risk of sounding a little like the keynote speaker you paid to grace your stage at Convention… the answer is in your own back yard! The story, “Acres of Diamonds” comes to mind, about the man who traveled the world searching for riches, only to return to his home and learn that the farm he once considered useless, was home to one of the largest diamond mines ever discovered. The diamond mine that houses your gems, the answer to your question of how to grow your business, is right in your own back yard as well - your distributors!
Want the perfect location for your next Convention that will attract record numbers of attendees? Are you searching for just the right incentive that will inspire even the most seasoned distributor? Is your product line in need of a sizzle item that will boost moral and increase sales? Want to know what would inspire more people to book in-home shows or hold more interviews?
The answers to these questions, and the others you’ve pondered can be answered honestly, accurately and cost-effectively through an ongoing, well thought out Customer Survey Program.
WHO Should You Survey?
A campaign that queries all the experts: distributors, customers and hostesses (if applicable) will result in the most comprehensive data. So don’t make the mistake of focusing on only one segment of your very broad market. Surveying all groups on a regular basis will result in a constant stream of feedback, suggestions and ideas, the likes of which would impress even the most experienced industry consultant.
If you want the truth and nothing but the truth… include in your
In this installment of medical billing and DME software, we're going to cover the topic of item inventory. We're going to explain how the inventory functions work, what information inventory tables contain and how this all ties in with the medical billing of a claim.Item inventory is a very large part of the DME system. Because DME billing is for durable medical equipment, thus the name DME, a lot of items get dispensed to the patient. These items range from small things like test strips for diabetics, to large items like wheelchairs, beds and oxygen concentrators. Some of these items are sold and some are rented. There alone lies a big distinction and the reason why the inventory tables have to be broken up into what are called purchased items and serialized items. Purchase items are pretty well self explanatory, but some explanation is needed for why rental items are referred to as serialized items.Rental items are referred to as serialized items because each item that is rented has a unique serial number attached to i
Technology - After a decade of trial and error and billions of dollars invested, direct selling companies have emerged sharper, more efficient and realistic, recognizing that technology is a tool for growth, not the end-all answer to our prayers. Your strategic plan for this year must include advancements in the area of technology, but not rely solely upon it.
Consultants - When you find one who brings a combination of practical field experience in your particular market segment (party plan or network marketing), keen business savvy, a track record of success, and the ability to translate trends into solid strategies for growth, consultants can be very valuable. However, the investment of two precious resources, time and capital, demand that the results generated are both measurable and substantial.
So what is the answer, you ask? Well, at the risk of sounding a little like the keynote speaker you paid to grace your stage at Convention… the answer is in your own back yard! The story, “Acres of Diamonds” comes to mind, about the man who traveled the world searching for riches, only to return to his home and learn that the farm he once considered useless, was home to one of the largest diamond mines ever discovered. The diamond mine that houses your gems, the answer to your question of how to grow your business, is right in your own back yard as well - your distributors!
Want the perfect location for your next Convention that will attract record numbers of attendees? Are you searching for just the right incentive that will inspire even the most seasoned distributor? Is your product line in need of a sizzle item that will boost moral and increase sales? Want to know what would inspire more people to book in-home shows or hold more interviews?
The answers to these questions, and the others you’ve pondered can be answered honestly, accurately and cost-effectively through an ongoing, well thought out Customer Survey Program.
WHO Should You Survey?
A campaign that queries all the experts: distributors, customers and hostesses (if applicable) will result in the most comprehensive data. So don’t make the mistake of focusing on only one segment of your very broad market. Surveying all groups on a regular basis will result in a constant stream of feedback, suggestions and ideas, the likes of which would impress even the most experienced industry consultant.
If you want the truth and nothing but the truth… include in your
Don’t you love the medical dramas on TV…You know - the ones where doctor’s dash around telling nurses to do “tox screens” and get the “blood gas” and the patients are connected to the latest in plasma screened computers which show their “vital signs”? Isn’t medical technology wonderful? They can measure all sorts of aspects of a person’s condition and carry out all kinds of tests to determine how well the patient is doing.But you know it all still comes down to the fact that if someone has a dangerously high fever, if their breathing is irregular and if their pulse is weak then they have some fairly serious problems. If the paramedics, the ER staff and the surgeons don’t keep an eye on these indicators the patient will get worse, not better. And the “tools” needed to measure those things aren’t particularly complicated or sophisticated.Same thing applies to a business. There are all sorts of systems – computerized and otherwise - which measure productivity in the plant, or efficiency in the w
So what is the answer, you ask? Well, at the risk of sounding a little like the keynote speaker you paid to grace your stage at Convention… the answer is in your own back yard! The story, “Acres of Diamonds” comes to mind, about the man who traveled the world searching for riches, only to return to his home and learn that the farm he once considered useless, was home to one of the largest diamond mines ever discovered. The diamond mine that houses your gems, the answer to your question of how to grow your business, is right in your own back yard as well - your distributors!
Want the perfect location for your next Convention that will attract record numbers of attendees? Are you searching for just the right incentive that will inspire even the most seasoned distributor? Is your product line in need of a sizzle item that will boost moral and increase sales? Want to know what would inspire more people to book in-home shows or hold more interviews?
The answers to these questions, and the others you’ve pondered can be answered honestly, accurately and cost-effectively through an ongoing, well thought out Customer Survey Program.
WHO Should You Survey?
A campaign that queries all the experts: distributors, customers and hostesses (if applicable) will result in the most comprehensive data. So don’t make the mistake of focusing on only one segment of your very broad market. Surveying all groups on a regular basis will result in a constant stream of feedback, suggestions and ideas, the likes of which would impress even the most experienced industry consultant.
If you want the truth and nothing but the truth… include in your
The following article lists some simple, informative tips that will help you have a better experience with Marketing.Avoid “guaranteed traffic” scams. In virtually all cases, these 100,000 “hits” for $25 deals usually entails sending untargeted visitors to your site who can't even read the language in which it is written. Rather than betting on one of these scams, it is a good idea to stick with established providers, who have a proven history of results.I trust that what you've read so far has been informative. The following section should go a long way toward clearing up any uncertainty that may remain.If you've picked some pointers about Marketing that you can put into action, then by all means, do so. You won't really be able to gain any benefits from your new knowledge if you don't use it.RTZ Marketing stepsThe only way to keep up with the latest about Marketing is to constantly stay on the lookout for new information. If you read everything you find about Marketing, it won't take long for you to beco
Want the perfect location for your next Convention that will attract record numbers of attendees? Are you searching for just the right incentive that will inspire even the most seasoned distributor? Is your product line in need of a sizzle item that will boost moral and increase sales? Want to know what would inspire more people to book in-home shows or hold more interviews?
The answers to these questions, and the others you’ve pondered can be answered honestly, accurately and cost-effectively through an ongoing, well thought out Customer Survey Program.
WHO Should You Survey?
A campaign that queries all the experts: distributors, customers and hostesses (if applicable) will result in the most comprehensive data. So don’t make the mistake of focusing on only one segment of your very broad market. Surveying all groups on a regular basis will result in a constant stream of feedback, suggestions and ideas, the likes of which would impress even the most experienced industry consultant.
If you want the truth and nothing but the truth… include in your
As an experienced manager, I can announce without a doubt that the primary reason for lack of effectiveness in the contemporary business world is that people don’t follow the rules for running a meeting. Thousands meetings are conducted each day and most of the meeting chairmen have not even heard of the rules for running a meeting. Therefore, the following article includes a brief description of the basic rules for running a meeting.1. Planning – planning is probably the most important of the rules for running a meeting. You must start running the meeting before the meeting is running. Planning includes inviting only the people that can contribute, deciding what should be the results of the meeting and preparing a good meeting agenda. Remember, failing to plan is planning to fail. All the other rules for running a meeting will be useless without a good planning.2. Introduction – In order to recruit all the people to contribute to the meeting follow one the basic rules for running a meeting. Let each one introduce himself.
WHO Should You Survey?
A campaign that queries all the experts: distributors, customers and hostesses (if applicable) will result in the most comprehensive data. So don’t make the mistake of focusing on only one segment of your very broad market. Surveying all groups on a regular basis will result in a constant stream of feedback, suggestions and ideas, the likes of which would impress even the most experienced industry consultant.
If you want the truth and nothing but the truth… include in your target groups inactive distributors, one-time hostesses and customers you’ve not served in 18 months. If you are willing to get a little knocked around and can separate the real feedback from the mean-spirited feedback, this is where you will discover how you can truly transform your business.
WHAT Should You Ask?
Here in lies the secret to a good customer survey – the questions.
Some traits of an effective survey are:
• Objective – The tone or nature of the questions must not indicate a preferred answer.
• Non-leading – If asking participants to select from a list of answers, the options must represent a wide range of sentiments.
• Concise – Questions must be short and address only one topic.
• Simple – Keep vocabulary simple, saving the big, impressive words for your annual report.
• Brief – The ideal survey can be completed in 5 minutes.
• Anonymous – Allow participants to offer input without concerns of negative repercussions.
For those who do not have the luxury of a department or staff person who is trained in the area of writing and conducting customer surveys, engage the services of an expert who can provide guidance. For those “do it yourself-ers” who have the time to hone their skills, check out these two resources. "Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys" by Trevor M. Punt and "Talking With Your Customers: What They Will Tell You About Your Business When You Ask the Right Questions" by Michael J. Wing.
WHERE and WHEN Should You Survey?
A thorough Customer Survey Program collects data not just from a broad range of target groups but also catches these groups at significant “moments of truth.”
For example, survey:
• Customers at the close of the product sales presentation.
• Potential distributors at the close of the opportunity presentation.
• Hostesses after the in-home show when the experience is fresh in their minds.
• Show guests who chose not to place an order.
• Customers when they receive their products.
• On-line guests who visit your business opportunity pages.
• And so on…
What Methods Should You Use?
There are primarily three methods of gathering information via customer surveys. They are paper, web-based and telephone surveys.
For the purposes of this article, in-person surveys are not listed because they do not provide participants' anonymity and therefore taint the resulting data.
Paper surveys This is perhaps the most popular survey method because it is user-friendly and enables you to reach a broad audienc
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