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    Customer Service: Increase Customer Loyalty and Revenues
    Customers are people. They are not merely test subjects that you approach as a doctor would a cadaver. They are living, breathing, worthy individuals. They have pulses. They talk back. And they have feelings. You’ll increase customer loyalty and revenues if you adopt these simple practices.Be Warm and Hospitable. Take that monotone out of your voice. It is distancing and annoying. No one likes to feel they are merely a number.
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    2. Clear. As in all writing, the goal of Web content is to communicate with an audience, and clarity is essential. Try reading your copy aloud before posting; hearing it out loud can help you determine whether it all makes sense. If possible, have one or two others read copy before posting it to the Web — and if your subject matter is technical or complicated, consider using an outside editor to help eliminate techno-speak.

    3. Casual. The nature of the Web is more infor

    Strategy and Organizational Change - The Arrival of the New Airbus Model A380
    The fundament of any corporate culture is based on productivity. So it is the main productivity focus of a company that influences much of the corporate culture.To see this relation, just imagine an investment company. A company that is dedicated to investments either in mutual funds, venture capital or managing third party investments. The company’s main productivity focus is in dealing with risk -- exchanging risk between different pa
    If you’re reading this article, chances are that you, like most professionals these days, understand the value of the Internet. It may be where you go to buy movie or concert tickets, browse restaurant menus, or plan your vacations. Most likely, you also turn to the Web to research business strategies, vendors and other companies.

    But what about those surfers who are researching your company? When they visit your Web site, will they find what they’re looking for? Does your site provide the information they need in an interesting format that will keep them there long enough to convince them to do business with you?

    While an attractive, professional-looking site is an important start, content is king. (What else would you expect from a copywriter?) But seriously, your site will never be truly effective without well-written content that answers visitors’ questions and creates enough interest to keep them coming back.

    So how do you create effective content for the Web? It may be easier than you think. With all the bad writing out there on the Internet, even minimal effort can help set yours apart. Here’s a start: Good Web content can always be described by these four adjectives.

    1. Consistent. There’s nothing like inconsistency to make your Web site appear amateurish. Some businesses spell their own company names two or three different ways right on the home page. If your company name is written in all lower-case letters or with unique spacing, be sure you write it the same way every time. But don’t stop there; strive for consistency in all your content — from the use of abbreviations, fonts and numerals to the tone, style and voice of your copy. Having one person write all the content helps keep it consistent, but when this isn’t possible, at least try to have one person serve as editor. If several people are contributing to your site, develop a style guide to inform them of your rules for consistent content.

    2. Clear. As in all writing, the goal of Web content is to communicate with an audience, and clarity is essential. Try reading your copy aloud before posting; hearing it out loud can help you determine whether it all makes sense. If possible, have one or two others read copy before posting it to the Web — and if your subject matter is technical or complicated, consider using an outside editor to help eliminate techno-speak.

    3. Casual. The nature of the Web is more inform

    Defining a R&D Framework for Entrepreneurship and Innovation on Information Product Generation
    IntroductionKnowledge is the key resource that forms the institutional basis of the post-industrial economy and society. It should be empasized that it is institutions of higher education that give tangible expression to this argument by acting as catalysts for knowledge and research-driven economic growth as well as well-being enhancement. All this finds embodiment within a new techno-academic paradigm in which the academic knowledge
    rovide the information they need in an interesting format that will keep them there long enough to convince them to do business with you?

    While an attractive, professional-looking site is an important start, content is king. (What else would you expect from a copywriter?) But seriously, your site will never be truly effective without well-written content that answers visitors’ questions and creates enough interest to keep them coming back.

    So how do you create effective content for the Web? It may be easier than you think. With all the bad writing out there on the Internet, even minimal effort can help set yours apart. Here’s a start: Good Web content can always be described by these four adjectives.

    1. Consistent. There’s nothing like inconsistency to make your Web site appear amateurish. Some businesses spell their own company names two or three different ways right on the home page. If your company name is written in all lower-case letters or with unique spacing, be sure you write it the same way every time. But don’t stop there; strive for consistency in all your content — from the use of abbreviations, fonts and numerals to the tone, style and voice of your copy. Having one person write all the content helps keep it consistent, but when this isn’t possible, at least try to have one person serve as editor. If several people are contributing to your site, develop a style guide to inform them of your rules for consistent content.

    2. Clear. As in all writing, the goal of Web content is to communicate with an audience, and clarity is essential. Try reading your copy aloud before posting; hearing it out loud can help you determine whether it all makes sense. If possible, have one or two others read copy before posting it to the Web — and if your subject matter is technical or complicated, consider using an outside editor to help eliminate techno-speak.

    3. Casual. The nature of the Web is more infor

    Safe Online Job Searching
    The computer age has changed the face of job searching tremendously. Massive job databases as well as individual company websites make it easy for jobseekers to find and contact those companies looking for new employees. Not only is locating and job matching made simpler, but submitting resumes is now an easier process as well. Cutting and pasting resumes into company forms as well as emails have negated hours of work that jobseekers once had
    tent for the Web? It may be easier than you think. With all the bad writing out there on the Internet, even minimal effort can help set yours apart. Here’s a start: Good Web content can always be described by these four adjectives.

    1. Consistent. There’s nothing like inconsistency to make your Web site appear amateurish. Some businesses spell their own company names two or three different ways right on the home page. If your company name is written in all lower-case letters or with unique spacing, be sure you write it the same way every time. But don’t stop there; strive for consistency in all your content — from the use of abbreviations, fonts and numerals to the tone, style and voice of your copy. Having one person write all the content helps keep it consistent, but when this isn’t possible, at least try to have one person serve as editor. If several people are contributing to your site, develop a style guide to inform them of your rules for consistent content.

    2. Clear. As in all writing, the goal of Web content is to communicate with an audience, and clarity is essential. Try reading your copy aloud before posting; hearing it out loud can help you determine whether it all makes sense. If possible, have one or two others read copy before posting it to the Web — and if your subject matter is technical or complicated, consider using an outside editor to help eliminate techno-speak.

    3. Casual. The nature of the Web is more infor

    New or Smaller Franchisors and Business Brokers - Some Marketing Thoughts
    Should a new or smaller franchiser align themselves with a business broker in order to generate regional sales rather than setting up a master franchise, regional partnership or sub-franchiser strategy? Business Brokers look enticing to the smaller franchiser, since they know the market and the people there and put lots of advertising into that market.Nevertheless, a Franchiser needs to be careful on who they are dealing with and make s
    th unique spacing, be sure you write it the same way every time. But don’t stop there; strive for consistency in all your content — from the use of abbreviations, fonts and numerals to the tone, style and voice of your copy. Having one person write all the content helps keep it consistent, but when this isn’t possible, at least try to have one person serve as editor. If several people are contributing to your site, develop a style guide to inform them of your rules for consistent content.

    2. Clear. As in all writing, the goal of Web content is to communicate with an audience, and clarity is essential. Try reading your copy aloud before posting; hearing it out loud can help you determine whether it all makes sense. If possible, have one or two others read copy before posting it to the Web — and if your subject matter is technical or complicated, consider using an outside editor to help eliminate techno-speak.

    3. Casual. The nature of the Web is more infor

    The Art of Looking Busy on the Job for Office Workers
    Good for you, for finishing all your work for the day. The boss is running around, just looking for someone to delegate more work to, but he's so distracted by things that if you look busy he may just pass you by. Here are some tips that worked for my friends and I back when I was a corporate cubicle resident.Act cool and keep your eyes focused on whatever you're doing. If you look around the room too much, and aren't concentrating, the
    nt.

    2. Clear. As in all writing, the goal of Web content is to communicate with an audience, and clarity is essential. Try reading your copy aloud before posting; hearing it out loud can help you determine whether it all makes sense. If possible, have one or two others read copy before posting it to the Web — and if your subject matter is technical or complicated, consider using an outside editor to help eliminate techno-speak.

    3. Casual. The nature of the Web is more informal than many other marketing venues, so make sure your copy fits the medium. Your Web content should probably be more conversational than your traditional brochure or company presentation, and because many readers scan Web copy rather than reading it word for word, subheadings and bullets are helpful. In most cases, Web content should also be brief, making your points quickly without losing readers’ attention. However, many effective sites contain brief copy on the front pages with more detailed information available through additional links, which works to keep the attention of the general readership while offering more for those who want it.

    4. Correct. Don’t confuse “casual” with “sloppy,” however. Correctness is still important, even on the Web, and errors in spelling, grammar, or facts will give most readers a negative impression of your company. Don’t just use spell check; read and re-read your copy before posting it, and if possible, get second opinions from those who know what they’re doing. There’s nothing wrong with being a bad speller, but there’s no excuse for refusing to double-check your work.

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