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    How to Reach Outside Yourself to Advance Your Career
    When flipping the channels of your TV, you are bound to come across a Public Service Announcement (PSA) endorsed by a celebrity asking children to approach their parents, teachers, or someone they trust when they are at a crossroads. Through these PSAs, children are told that asking for guidance, encouragement, and support is a sign of strength. They don’t have to go through a transition alone—help is just around the corner.As adults, we tend to forget the value of reaching out to others when we are in need of assistance. There is this unwritten rule that we should be able to make decisions without the guidance of others. The reality is, however, that children and adults share a common ground: we are all humans who encounter situations that are challenging from time to time, and it doesn’t make
    yourself or out, probably both. Find the gap between the two? What do you need to do or be differently in order to attract the preferred type of clients?

    Describe the type of ideal client you want. Place as much detail to them as possible, including revenue. What do they want that you aren't expressing you have? What do they want that you don't have and need to change?

    At some point during this process you will want to convert this to a spreadsheet for ease of use. Start when the information feels it needs too.

    This isn't a requirement, you may want to stop as soon as you see that you aren't expressing what the client is willing to buy or some characteristics or type of service you don't provide that the client must have in order to do business with you. If this is the case, you can stop here and work on what needs to shift or change.

    Feeling some reluctance in taking the time to do so? You will not be the first.

    Jim, an insurance agent from Arizona, sent me an e-mail after his attendance on a teleclasses with this exercise.

    "Darn, Catherine, you're go

    Trigger Words That Decide The Outcome Of A Sales Offer or A Campaign
    Are we using the correct words that can trigger emotions to buy or to own or possess our products in the minds of our potential customers?I was at the upmarket Berjaya Times Square shopping complex in Kuala Lumpur, Malaysia last Sunday. Nestled near the famous Petronas Twin Towers, until recently the tallest building in the world, and in the golden triangle of the capital city, Kuala Lumpur, this shopping center is a hub of activity, with throes of shoppers on an early sunday, some probably just after their sunday worship at the church nearby.I had time to spare, and was, like many other shoppers, just browsing around...until my eye caught the words "Nature's Farm" on the signboard of one of the many shops. Now, Nature Farm is a good shop for anything herbal and supplements and natural p
    A 10-step exercise for services professionals to evaluate clients...

    Fly fishing -- it doesn't work, does it? When I first watched someone fly-fishing, they released the line and fling it far out into the water. No sooner had the fly hit the water was it being reeled back in. Even today, I still don't understand how this method catches any fish. Yet it does. The results had an opportunity to occur because the line was pitched.

    Fly fishing looks like so much more work compared to the worm, bobber, sitting on a camp chair, day dreaming, an occasional inconsequential conversation, sipping on a beer (okay root beer for family friendliness), relaxing and waiting for the bite. The energy is more comfortable yet the results less active -- maybe, maybe not.

    If you talk to a fly-fisherman, they claim there isn't anything better. And the same is uttered from a by-the-seat- of-the-pants fisherman as well (cute description huh?).

    Doesn't this sound like one marketing pitted against the other.

    What makes the two different? Technique? Yes. Water type -- salt or fresh? Yes. Type of fish? Yes. Equipment? Yes. Supplies? Yes. Or is it the bait? Yes.

    The right answer is "all of the above."

    You can also throw in the temperature, weather, and time of day. Everything depends on the right combination in the right order. You don't want to toss out the fly before the line. Well, I guess you can. But you miz-as-well kiss it goodbye.

    Or as my Grandmother used to say: Don't throw out the bath water before the bath.

    Marketing is not any different than fishing. If you are tossing out the wrong hook to the right fish, they are not going to bite. If you have the right fish and hook, and the wrong technique, maybe a prayer or two will work. The results might trickle now and then. Yet, not the results you need.

    This is why marketing experts emphasize the importance of knowing your target market. If you don't know who you are trying to catch, you are forever going to be trying different lures, hooks and techniques. Eventually, wearing you down and keeping you chasing the next best thing to come along that just might work.

    You can't catch flounder in fresh water or blue gill in salt.

    Stop throwing out the fly without the line. Start knowing what bait they like to eat, what line spooks them, what is their timing for buying, and especially what type of fish.

    Start with this exercise for service professionals:

    Start the exercise by hand to get the "feel" of it. Then move the process into a spreadsheet to continue its growth and your clarity.

    Step 1: Grab a blank sheet of paper. Turn the page sideways -- landscape.

    Step 2: You are going to making many vertical columns so write small.

    On the left, create the first column. Record the name of each one of your clients that you remember off the top of your head. Keep it simple and write just the name you remember. It could be just their first name, company name, or a nickname or label you privately gave them. Don't be kind be truthful.

    Step 3: Second column, title it "M/F." You guessed it, "male or female." Now, proceed down the column and write the answer.

    Step 4: Third column, title "M/S/D/U"=married, single, divorced, unknown. Continue down the column.

    Step 5: Continue making columns for additional categories you know about your clients. Create a column for age or age group. Location, US, UK, Australia. If all the same, skip the column. Number of children. How long a client. Total revenue for the past year. Service type. How did they find you?

    Step 6: Add new distinctions and details over the next few days or week as you remember. Set aside the first five minutes of the day to add to the list or as you remember.

    Step 7: If you find some information missing, contact the client or past client and ask.

    Step 8: Look for similarities, for instance, 90% males, single, or divorced. Some of these patterns are going to be obvious and some aren't.

    Step 9: Place a "*" or highlight your ideal client or clients.

    Many times, and without knowing it, because you are just glad for the business, the fish pick you.

    Step 10: If you couldn't find "the ideal client" then for some reason you aren't attracting them. There are some things you need to change, either inside yourself or out, probably both. Find the gap between the two? What do you need to do or be differently in order to attract the preferred type of clients?

    Describe the type of ideal client you want. Place as much detail to them as possible, including revenue. What do they want that you aren't expressing you have? What do they want that you don't have and need to change?

    At some point during this process you will want to convert this to a spreadsheet for ease of use. Start when the information feels it needs too.

    This isn't a requirement, you may want to stop as soon as you see that you aren't expressing what the client is willing to buy or some characteristics or type of service you don't provide that the client must have in order to do business with you. If this is the case, you can stop here and work on what needs to shift or change.

    Feeling some reluctance in taking the time to do so? You will not be the first.

    Jim, an insurance agent from Arizona, sent me an e-mail after his attendance on a teleclasses with this exercise.

    "Darn, Catherine, you're goo

    Protect Yourself with a Business Background Check
    When most people think of a business background check, what comes to mind is usually basic information that's not particularly interesting or beneficial. But there's a lot more to a business background check than just the basics.No one wants to be cheated in a business deal do they? However, it almost seems that some people beg to be ripped off because they do not take the time to make a few simple inquiries into the business they plan to deal with. The only person taking care of your interests is you, so no one else is to blame if you are scammed on a business deal. To turn the tide in your favor however, you can run a business background check and see if a company’s business practices are on the up and up.So what are some instances when running a business background check might be be
    s. Type of fish? Yes. Equipment? Yes. Supplies? Yes. Or is it the bait? Yes.

    The right answer is "all of the above."

    You can also throw in the temperature, weather, and time of day. Everything depends on the right combination in the right order. You don't want to toss out the fly before the line. Well, I guess you can. But you miz-as-well kiss it goodbye.

    Or as my Grandmother used to say: Don't throw out the bath water before the bath.

    Marketing is not any different than fishing. If you are tossing out the wrong hook to the right fish, they are not going to bite. If you have the right fish and hook, and the wrong technique, maybe a prayer or two will work. The results might trickle now and then. Yet, not the results you need.

    This is why marketing experts emphasize the importance of knowing your target market. If you don't know who you are trying to catch, you are forever going to be trying different lures, hooks and techniques. Eventually, wearing you down and keeping you chasing the next best thing to come along that just might work.

    You can't catch flounder in fresh water or blue gill in salt.

    Stop throwing out the fly without the line. Start knowing what bait they like to eat, what line spooks them, what is their timing for buying, and especially what type of fish.

    Start with this exercise for service professionals:

    Start the exercise by hand to get the "feel" of it. Then move the process into a spreadsheet to continue its growth and your clarity.

    Step 1: Grab a blank sheet of paper. Turn the page sideways -- landscape.

    Step 2: You are going to making many vertical columns so write small.

    On the left, create the first column. Record the name of each one of your clients that you remember off the top of your head. Keep it simple and write just the name you remember. It could be just their first name, company name, or a nickname or label you privately gave them. Don't be kind be truthful.

    Step 3: Second column, title it "M/F." You guessed it, "male or female." Now, proceed down the column and write the answer.

    Step 4: Third column, title "M/S/D/U"=married, single, divorced, unknown. Continue down the column.

    Step 5: Continue making columns for additional categories you know about your clients. Create a column for age or age group. Location, US, UK, Australia. If all the same, skip the column. Number of children. How long a client. Total revenue for the past year. Service type. How did they find you?

    Step 6: Add new distinctions and details over the next few days or week as you remember. Set aside the first five minutes of the day to add to the list or as you remember.

    Step 7: If you find some information missing, contact the client or past client and ask.

    Step 8: Look for similarities, for instance, 90% males, single, or divorced. Some of these patterns are going to be obvious and some aren't.

    Step 9: Place a "*" or highlight your ideal client or clients.

    Many times, and without knowing it, because you are just glad for the business, the fish pick you.

    Step 10: If you couldn't find "the ideal client" then for some reason you aren't attracting them. There are some things you need to change, either inside yourself or out, probably both. Find the gap between the two? What do you need to do or be differently in order to attract the preferred type of clients?

    Describe the type of ideal client you want. Place as much detail to them as possible, including revenue. What do they want that you aren't expressing you have? What do they want that you don't have and need to change?

    At some point during this process you will want to convert this to a spreadsheet for ease of use. Start when the information feels it needs too.

    This isn't a requirement, you may want to stop as soon as you see that you aren't expressing what the client is willing to buy or some characteristics or type of service you don't provide that the client must have in order to do business with you. If this is the case, you can stop here and work on what needs to shift or change.

    Feeling some reluctance in taking the time to do so? You will not be the first.

    Jim, an insurance agent from Arizona, sent me an e-mail after his attendance on a teleclasses with this exercise.

    "Darn, Catherine, you're go

    Toxic Employers: You've Got to Know When to Run
    The buzzing of the alarm clock rudely awakens you to the reality of another Monday morning and the beginning of another work week. As the ugly thoughts of what you face at work race through your mind, you think to yourself how you don’t—no can’t, go into work again. You wonder whether you should call in sick, but realize that you can’t do that again as you’ve already done it too many times. You have to go in, but you can’t face that place again.What would cause someone to feel this way? What could be so bad? Is it because he is irresponsible? After all, his employer pays him for his services. Is she just plain lazy or disloyal? Shouldn’t an employer be able to expect that their employees will come in when they are scheduled? Or could it be something else—could it be something far worse? Could it
    t catch flounder in fresh water or blue gill in salt.

    Stop throwing out the fly without the line. Start knowing what bait they like to eat, what line spooks them, what is their timing for buying, and especially what type of fish.

    Start with this exercise for service professionals:

    Start the exercise by hand to get the "feel" of it. Then move the process into a spreadsheet to continue its growth and your clarity.

    Step 1: Grab a blank sheet of paper. Turn the page sideways -- landscape.

    Step 2: You are going to making many vertical columns so write small.

    On the left, create the first column. Record the name of each one of your clients that you remember off the top of your head. Keep it simple and write just the name you remember. It could be just their first name, company name, or a nickname or label you privately gave them. Don't be kind be truthful.

    Step 3: Second column, title it "M/F." You guessed it, "male or female." Now, proceed down the column and write the answer.

    Step 4: Third column, title "M/S/D/U"=married, single, divorced, unknown. Continue down the column.

    Step 5: Continue making columns for additional categories you know about your clients. Create a column for age or age group. Location, US, UK, Australia. If all the same, skip the column. Number of children. How long a client. Total revenue for the past year. Service type. How did they find you?

    Step 6: Add new distinctions and details over the next few days or week as you remember. Set aside the first five minutes of the day to add to the list or as you remember.

    Step 7: If you find some information missing, contact the client or past client and ask.

    Step 8: Look for similarities, for instance, 90% males, single, or divorced. Some of these patterns are going to be obvious and some aren't.

    Step 9: Place a "*" or highlight your ideal client or clients.

    Many times, and without knowing it, because you are just glad for the business, the fish pick you.

    Step 10: If you couldn't find "the ideal client" then for some reason you aren't attracting them. There are some things you need to change, either inside yourself or out, probably both. Find the gap between the two? What do you need to do or be differently in order to attract the preferred type of clients?

    Describe the type of ideal client you want. Place as much detail to them as possible, including revenue. What do they want that you aren't expressing you have? What do they want that you don't have and need to change?

    At some point during this process you will want to convert this to a spreadsheet for ease of use. Start when the information feels it needs too.

    This isn't a requirement, you may want to stop as soon as you see that you aren't expressing what the client is willing to buy or some characteristics or type of service you don't provide that the client must have in order to do business with you. If this is the case, you can stop here and work on what needs to shift or change.

    Feeling some reluctance in taking the time to do so? You will not be the first.

    Jim, an insurance agent from Arizona, sent me an e-mail after his attendance on a teleclasses with this exercise.

    "Darn, Catherine, you're go

    Retail Management Interview – READY?
    Are you ready to make that internal move? Retail provides many opportunities to move up, move quickly and move often. You may be interviewing for positions such as Key Holder, Assistant Manager and Store Manager or even as a Regional Manager. The concept is the same. How are you and your experiences able to provide the numbers, able to keep operations in line and all while keeping client experience high? You have one shot to prove it and that is in the interview.PREPARATIONThe single most important part of being ready for an interview is preparation. Like anything else in life, the more prepared you are, the easier and more successful you will be at the task at hand. You owe it to yourself, putting your career on the line, to take as much time as possible to prepare for any intervi
    orced, unknown. Continue down the column.

    Step 5: Continue making columns for additional categories you know about your clients. Create a column for age or age group. Location, US, UK, Australia. If all the same, skip the column. Number of children. How long a client. Total revenue for the past year. Service type. How did they find you?

    Step 6: Add new distinctions and details over the next few days or week as you remember. Set aside the first five minutes of the day to add to the list or as you remember.

    Step 7: If you find some information missing, contact the client or past client and ask.

    Step 8: Look for similarities, for instance, 90% males, single, or divorced. Some of these patterns are going to be obvious and some aren't.

    Step 9: Place a "*" or highlight your ideal client or clients.

    Many times, and without knowing it, because you are just glad for the business, the fish pick you.

    Step 10: If you couldn't find "the ideal client" then for some reason you aren't attracting them. There are some things you need to change, either inside yourself or out, probably both. Find the gap between the two? What do you need to do or be differently in order to attract the preferred type of clients?

    Describe the type of ideal client you want. Place as much detail to them as possible, including revenue. What do they want that you aren't expressing you have? What do they want that you don't have and need to change?

    At some point during this process you will want to convert this to a spreadsheet for ease of use. Start when the information feels it needs too.

    This isn't a requirement, you may want to stop as soon as you see that you aren't expressing what the client is willing to buy or some characteristics or type of service you don't provide that the client must have in order to do business with you. If this is the case, you can stop here and work on what needs to shift or change.

    Feeling some reluctance in taking the time to do so? You will not be the first.

    Jim, an insurance agent from Arizona, sent me an e-mail after his attendance on a teleclasses with this exercise.

    "Darn, Catherine, you're go

    'Tis the Season for a Work at Home Job!
    Moms, this is the perfect time to break into the telecommuting industry. The holiday season brings extra opportunities for seasonal work. Just like many companies offline, telecommuting companies gear up for the surge in business by taking on more employeesWhat type of jobsThe typical jobs available at this time are customer service and sales positions. Two companies believed to hire seasonal workers are:WorkatHomeAgents.comLiveOps.com“But it’s only temporary and I need permanent…”If that is what you’re thinking to yourself I warn you to be prepared for a scolding! Okay, so maybe I won’t scold you, but instead I will tell you WHY it’s a GOOD thing.It’s a job! It’s a paycheck! It breaks you into the telecommuting industry – which isn’t always easy to
    yourself or out, probably both. Find the gap between the two? What do you need to do or be differently in order to attract the preferred type of clients?

    Describe the type of ideal client you want. Place as much detail to them as possible, including revenue. What do they want that you aren't expressing you have? What do they want that you don't have and need to change?

    At some point during this process you will want to convert this to a spreadsheet for ease of use. Start when the information feels it needs too.

    This isn't a requirement, you may want to stop as soon as you see that you aren't expressing what the client is willing to buy or some characteristics or type of service you don't provide that the client must have in order to do business with you. If this is the case, you can stop here and work on what needs to shift or change.

    Feeling some reluctance in taking the time to do so? You will not be the first.

    Jim, an insurance agent from Arizona, sent me an e-mail after his attendance on a teleclasses with this exercise.

    "Darn, Catherine, you're good. The exercise ate at me all night. I gave in and did the exercise this morning, even though last night I was convinced that I already knew all the answers. Today, I discovered major holes in my marketing. Just by closing one of these holes today sales increased. I look forward to continuing the exercise. Thank you for your patient e-mail and letting me move through my denial and seeing that thinking its all in my head and writing it down is two different things."

    This exercise deserves repeating regularly. You can use the results of this exercise as a measurement when reviewing your yearly goals. Or comparing one year to another.

    For first year businesses, I recommend completing this exercise once every three months. After the first year, shift to twice a year. After three, once a year. Or before and after a new service or product is introduced.

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