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  • Casual Articles - Trade Show Booth Staff Training

    Consider Working from Mexico
    With modern technology, Mexico can be an attractive base of operations for many people who operate their business over the Internet. With a little planning Mexico can offer a safe but exciting place to work from.There are several advantages to working from Mexico. The cost of living is lower particularly in the cost of housing. Homes that would cost millions of dollars in the U.S. often rent for less than $900 per month. The pace of life is often slower and for many people the chance to learn a new language and culture has benefits that go beyond any monetary value.Some types of work lend themselves to working from Mexico better than others. If most of your work involves using the Internet and phone conversations, Mexico may be a good location to work from. Take care to
    t is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last
    Everything You Ever Wanted To Know About Printing
    The words that we see on paper or, for that matter, on many other media such as plastic, glass, wood or as embossed on visiting cards, is a technique made possible due to the art of printing. It is a form of technology that is defined as a process that helps reproduce copies of texts and images, mostly using ink on paper with the help of a machine called the printing press. This entire process is then termed publishing and includes newspapers, magazines, publicity leaflets and brochures, newsletters and many other forms that essentially serve the objective of disseminating information through the written word.The history of printing is long and interesting. It was first conceived and developed in China and there is evidence to indicate that primitive woodblock printing was in u
    Seasoned exhibitors know that one of the more important elements in making your trade show investment a success is proper training of the booth staff. In order to project a concise and consistent message at the show, everyone working the show needs to be able to "walk the talk". It's a good idea to have several short sessions with your booth staff before, during and after the show.

    Pre-show Training

    No trade show exhibitor should hit the show floor without having done proper booth staff training. Improperly trained booth staff can reflect poorly on your company, and cut down dramatically on the leads you receive at a show. On the other hand, properly trained staff will draw people to your booth, give them information about your organization that is relevant to their needs, and leave the conversation with some type of follow-up or appointment.

    Top 5 Areas of Pre-Show Booth Training

    In addition to complete knowledge of your products and services (that's a given), your booth training should include the top 5 areas that are imperative to cover prior to show opening:

    1. Rules of Engagement – It is a good idea to come up with a list of do's and don'ts for the show and review those with your booth staff. Items to include may be the minimum and maximum number of booth staff at one time (see Booth Staffing), rules about eating and drinking inside your booth, taking breaks, walking the show floor or moving outside of your booth for impromptu meetings, and so on.

    2. Professional Appearance – Your staff should be dressed appropriately for the show (e.g. business or business casual attire) OR in some type of consistent show "uniform" that supports your brand, product, or show theme.

    3. Don't Be Shy! – Timid booth staffers are not likely to obtain many leads at a trade show. Your staff should be training to greet booth visitors and passers by in a friendly and out-going manner. Your staff should not be too aggressive, but they should not be shy either. Have them engage anyone who seems at all interested in your booth in a conversation, or offer them a give-away item, piece of literature, or demo of your product.

    4. Walk the Talk – Everyone working your booth should have your 30-second "elevator statement" memorized. The most common question from a booth visitor is inevitably, "So what do you do?" The inability to answer that question concisely will result in lost interest. In fact, depending on the type of show and your company's products and services, sometimes the best answer to that question is, "We do a variety of things – what is it that you're looking for from this show?" Chances are, they'll reveal a need or "pain" that you can help them with.

    5. Set an Action – Even if a booth visitor doesn't have enough time to speak with you at length, have your staff ask for a follow-up meeting. Follow-ups can include sending e-mail info, literature, or speaking by phone or in person. Some professionals will even tell you to limit the amount of time you spend with booth visitors – engage them in a brief conversation, but end that conversation by acknowledging that they are busy and have a lot of show floor to cover, and ask for a follow-up meeting to go into things in more detail.

    During the Show Training

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last d
    Setting Business Goals - Overcoming the Fear of Failure
    Everyone starts to consider goals for the future when the year comes to an end. You may be in a position where you have been considering starting up your own business, or you may have a business but are ready to take it to the next level, but for one reason or another have been putting off the steps necessary to ‘go there’. You have to set goals to make it reality, however. Often fear is what holds us back from setting goals. What if you fail? Or what if you succeed?? You want it but it scares you terribly!Less than three percent of all Americans have written down goals. Eight out of 10 businesses fail within the first 3 years because a surprising number begin their businesses without creating any plans.They say that if you don’t plan out your journey, you can’t
    ative to cover prior to show opening:

    1. Rules of Engagement – It is a good idea to come up with a list of do's and don'ts for the show and review those with your booth staff. Items to include may be the minimum and maximum number of booth staff at one time (see Booth Staffing), rules about eating and drinking inside your booth, taking breaks, walking the show floor or moving outside of your booth for impromptu meetings, and so on.

    2. Professional Appearance – Your staff should be dressed appropriately for the show (e.g. business or business casual attire) OR in some type of consistent show "uniform" that supports your brand, product, or show theme.

    3. Don't Be Shy! – Timid booth staffers are not likely to obtain many leads at a trade show. Your staff should be training to greet booth visitors and passers by in a friendly and out-going manner. Your staff should not be too aggressive, but they should not be shy either. Have them engage anyone who seems at all interested in your booth in a conversation, or offer them a give-away item, piece of literature, or demo of your product.

    4. Walk the Talk – Everyone working your booth should have your 30-second "elevator statement" memorized. The most common question from a booth visitor is inevitably, "So what do you do?" The inability to answer that question concisely will result in lost interest. In fact, depending on the type of show and your company's products and services, sometimes the best answer to that question is, "We do a variety of things – what is it that you're looking for from this show?" Chances are, they'll reveal a need or "pain" that you can help them with.

    5. Set an Action – Even if a booth visitor doesn't have enough time to speak with you at length, have your staff ask for a follow-up meeting. Follow-ups can include sending e-mail info, literature, or speaking by phone or in person. Some professionals will even tell you to limit the amount of time you spend with booth visitors – engage them in a brief conversation, but end that conversation by acknowledging that they are busy and have a lot of show floor to cover, and ask for a follow-up meeting to go into things in more detail.

    During the Show Training

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last
    Benefits of Defending Yourself with a Pepper Spray
    Pepper spray is an inflammatory agent which is used to inflame the eyes and cause breathing difficulties, which in turn can cause a person who is attacking you to be put into a position where they are unable to cause any damage to you or your property. When a person is sprayed their eyes will literally clamp shut meaning they cannot see at all. If the person is standing, they will immediately be brought to their knees in a coughing fit and will be left with the ability to breath only small amounts of air, enough so that it is uncomfortable, but not restricted so much that it is life threatening.Although the effects of pepper spray depend on the strength of the spray, you can generally expect to disable your attacker for around 30 minutes, which should give you an adequate amoun
    offer them a give-away item, piece of literature, or demo of your product.

    4. Walk the Talk – Everyone working your booth should have your 30-second "elevator statement" memorized. The most common question from a booth visitor is inevitably, "So what do you do?" The inability to answer that question concisely will result in lost interest. In fact, depending on the type of show and your company's products and services, sometimes the best answer to that question is, "We do a variety of things – what is it that you're looking for from this show?" Chances are, they'll reveal a need or "pain" that you can help them with.

    5. Set an Action – Even if a booth visitor doesn't have enough time to speak with you at length, have your staff ask for a follow-up meeting. Follow-ups can include sending e-mail info, literature, or speaking by phone or in person. Some professionals will even tell you to limit the amount of time you spend with booth visitors – engage them in a brief conversation, but end that conversation by acknowledging that they are busy and have a lot of show floor to cover, and ask for a follow-up meeting to go into things in more detail.

    During the Show Training

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last
    Getting Ahead at Work Part II
    Here are five ways prove your worth and get ahead at work from "The Office Coach:"Be Proactive This is the number one problem of new workers in the workplace. They spent their entire career up to this point in schools where they were spoon fed assignments and activities. They were always told where to go and what to do and now, suddenly, they’re at a job and they don’t know that they are required to think for themselves. Believe it or not, I’ve noticed it in some older workers too. We live in a different world now than, say, 20 years ago. This is a world of mergers, downsizing, technology that runs at the speed of thought. If you aren’t in on it, you risk being left behind. One way to be in on it is to develop an innovative mind. Learn a process first, then see ho
    they are busy and have a lot of show floor to cover, and ask for a follow-up meeting to go into things in more detail.

    During the Show Training

    The organizer and leader of the show should conduct training during the show. This forces you to be observant of the behavior of booth visitors and show staffers, and to adjust your show strategy if necessary during the show for better results. Some key items to have your eyes and ears open for include:

  • Attendance – is the show as well attended as show promoters promised? Are the attendees within your target audience (e.g. decision makers)?

  • Common Questions/Needs – is there a commonly asked question when visitors come to your booth? Is there a common need that you're hearing from visitors that your company can address?

  • Good and Bad Booth Staff Behavior – make sure that your booth staff is following your "rules of engagement", that they are accurately answering questions, and that they are setting follow-up actions. Do real-time coaching for staff that is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last
    There Are A Lot of Hats in the Small Business and They All Fit Your Head
    What many people think of a small business, they have these visions of an independent entrepreneur who is crafting a finely made product, happily working away doing something fulfilling with their life. REALITY CHECK!Operating a small business takes a certain level of discipline and understanding. This is because it small business is like a child in that your decisions can either help it grow and blossom or destroy it. Let's consider just a few of the positions in a small business that need filled usually by the owner.1. Building maintenance coordinator. If you rent or lease space, the task of scheduling maintenance and repairers not only for the business equipment but many times the building infrastructure falls to you. Such mundane tasks as making certain the w
    t is off the mark or breaking the rules.

  • Lead Generation– be sure that all of the leads that are being gathered at the show are being logged in some type of electronic format for use after the show. One of the biggest and most common mistakes that exhibitors make is taking business cards and writing on the back of them, then tucking them away in a probably never to be seen again pocket or box under the show table. Invest up front in an electronic lead retrieval system – it is worth its weight in lead gold!

    Post-Show Debrief

    Another very common (and costly) mistake that exhibitors make is not holding a post-show debrief – at the show AND back at the office – to discuss how the show went, what the overall messages and take-aways were, and the leads and lead follow-up. All too often the show ends, we return to our office (already behind because we've been out for several days), and we're right back in the grind all but forgetting the people we met and things we promised at the show.

  • At the Show - After the last day of exhibiting, whenever possible, debrief the show with your staff together as a group. It can be at a post-show dinner or quickly as a group just prior to booth tear-down. This is the best time to get a feel for overall messages that came out of the show, evaluate how your company compared to others, and to set some follow-up goals for when you return to the office.

  • Back at the Office - Before you all get back into the grind – returning all of the calls and e-mails you missed while at the show – try and get your booth staff together for a meeting or a conference call to discuss post-show follow up. If you had a lead retrieval system, review which leads were assigned to whom, and what the company expects as far as follow up. Set another post-show meeting 2-4 weeks after this initial meeting to further review leads if necessary, and be sure to incorporate the leads that you obtained into your central database for future communication.

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