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Casual Articles - How Gratitude Works
Learning from Your Employees' and Customers' Complaints . There are ways to “systematize” this, so that you don’t have to hand-write every single note yourself. Send me an email, and I’ll let you in on my secret process. Also, send a note to your sponsor, host, other speakers, and any co-panelists.Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.After all, a complaint is nothing more that a person telling you that his (or her) needs haven't been met. As dissatisfied customers, they are giving us a second chance to correct something that should have been done properly the first time around. (In this case the customer happens to be your employee.)If you listen to them patient 8. If you’re new to a committee or board – or welcoming someone new to yours – send a note to each member. 9. After a kick-off meeting, retreat, or visit with a new client – to everyone that was at the meeting, if possible. I also like to send thank-you’s to key support staff that were involved (i.e., meeting planners, secretaries, A/V technicians, vendors, etc.). 10. When you’v Don't Forget Where You Came from - Why the Past is Important in Implementing Business Change Want to know what the highest-impact, lowest-cost tool is in your marketing toolkit? First, here are ten reasons to start using this tool right away:Much of the literature and advice on implementing business change focuses on knowing where you are going and making sure that you understand and communicate a consistent vision of the future. Indeed, I have looked at the importance of this in an earlier article in this series. This month’s article, however, looks at the past and its often under-estimated importance in implementing change.Clean sheets and blue skiesBusiness change projects tend to begin with a “visioning exercise”, to determine where the organisation is going and what its objectives are. The output of this exercise is used as 1. It won’t get tossed out with the rest of the junk mail. 2. It builds a genuine bond with the recipient. 3. It’s personal, a 1:1 “marketing touch,” and customized. 4. It costs less than 40 cents. 5. It takes less than 10 minutes to do. 6. It requires no expensive investment. 7. It’s low-tech, but high-touch. 8. It’s a great way to turn downtime and waiting into productive marketing time. 9. It’s rarely used and sets you apart from the crowd. 10. It gets a higher response than any other marketing tactic you could use. What is this amazing tool? A thank you note. Okay, wait…before you roll your eyes and stop reading, take a quick look at happens when you use this one simple tool: “Thank you for your note. I’ve never been so impressed. It made me stop and send this email to you. When can we meet?” “I’d like to say thank you for the note. Really nice touch—you’ve made an impression. Yeah, I’d definitely like to talk more.” “Thank you for the personalized note. It is a very nice touch and will motivate me to think more about the marketing skills you taught me in your class. I will do my best to inform my management and colleagues about the value of your class and the services offered by TurningPointe Marketing.” “Thanks for the nice card! I pinned it up in my office as it made my day!” I can’t tell you the number of times I’ve walked into a prospect or client’s office and my note is propped on their desk or pinned to the bulletin board. Can you say the same of your marketing materials? Here’s when I send a handwritten note. I’m sure you can think of more opportunities, as well: 1. After a meeting to thank a prospect. 2. After a networking event, particularly to people with whom you had a genuinely good conversation. 3. When you earn new business. 4. When a client recommits to you by giving you more business. 5. When someone gives you a referral (whether it pans out or not). 6. When someone consistently gives you repeated referrals. Often, I send more than a note: anything from a $5 gift card to a high-end basket of their favorite goodies or tickets to an event should accompany a note when they’re been really good to you. 7. After you give a talk. I know it’s daunting, especially if your audience climbs above 30. But the payback is amazing. There are ways to “systematize” this, so that you don’t have to hand-write every single note yourself. Send me an email, and I’ll let you in on my secret process. Also, send a note to your sponsor, host, other speakers, and any co-panelists. 8. If you’re new to a committee or board – or welcoming someone new to yours – send a note to each member. 9. After a kick-off meeting, retreat, or visit with a new client – to everyone that was at the meeting, if possible. I also like to send thank-you’s to key support staff that were involved (i.e., meeting planners, secretaries, A/V technicians, vendors, etc.). 10. When you’v Develop Loyal Customers for a Lifetime - part 2 (11 - 20) he crowd.Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. In today's competitive world of business, it is more important than ever to aim for more transactions with existing customers by using the power of customer follow-up and attention to good service.These second ten tips will help you in turning your existing customers into walking billboards for your business and loyal customers for a lifetime. While we aren't advocating that you do all ten, choosing your favorite five and making sure they become a part of your marketing efforts will p 10. It gets a higher response than any other marketing tactic you could use. What is this amazing tool? A thank you note. Okay, wait…before you roll your eyes and stop reading, take a quick look at happens when you use this one simple tool: “Thank you for your note. I’ve never been so impressed. It made me stop and send this email to you. When can we meet?” “I’d like to say thank you for the note. Really nice touch—you’ve made an impression. Yeah, I’d definitely like to talk more.” “Thank you for the personalized note. It is a very nice touch and will motivate me to think more about the marketing skills you taught me in your class. I will do my best to inform my management and colleagues about the value of your class and the services offered by TurningPointe Marketing.” “Thanks for the nice card! I pinned it up in my office as it made my day!” I can’t tell you the number of times I’ve walked into a prospect or client’s office and my note is propped on their desk or pinned to the bulletin board. Can you say the same of your marketing materials? Here’s when I send a handwritten note. I’m sure you can think of more opportunities, as well: 1. After a meeting to thank a prospect. 2. After a networking event, particularly to people with whom you had a genuinely good conversation. 3. When you earn new business. 4. When a client recommits to you by giving you more business. 5. When someone gives you a referral (whether it pans out or not). 6. When someone consistently gives you repeated referrals. Often, I send more than a note: anything from a $5 gift card to a high-end basket of their favorite goodies or tickets to an event should accompany a note when they’re been really good to you. 7. After you give a talk. I know it’s daunting, especially if your audience climbs above 30. But the payback is amazing. There are ways to “systematize” this, so that you don’t have to hand-write every single note yourself. Send me an email, and I’ll let you in on my secret process. Also, send a note to your sponsor, host, other speakers, and any co-panelists. 8. If you’re new to a committee or board – or welcoming someone new to yours – send a note to each member. 9. After a kick-off meeting, retreat, or visit with a new client – to everyone that was at the meeting, if possible. I also like to send thank-you’s to key support staff that were involved (i.e., meeting planners, secretaries, A/V technicians, vendors, etc.). 10. When you’v Build Company Value By Buidling a Brand ng skills you taught me in your class. I will do my best to inform my management and colleagues about the value of your class and the services offered by TurningPointe Marketing.”Just what is a name worth to a new company? It is really all that important? And why not use the employee suggestion box and simply give the winner a free lunch or a day off? (Hey… sometimes it works!)In fact, a lot of time and research has gone into defining the exact monetary value a good brand name delivers to the bottom line. And while some academicians claim they have actually derived that number (a 7% or greater pricing premium and over 35% greater market capitalization), the benefits actually go way beyond the balance sheet.Brilliant brand names point the way. They create expectations that c “Thanks for the nice card! I pinned it up in my office as it made my day!” I can’t tell you the number of times I’ve walked into a prospect or client’s office and my note is propped on their desk or pinned to the bulletin board. Can you say the same of your marketing materials? Here’s when I send a handwritten note. I’m sure you can think of more opportunities, as well: 1. After a meeting to thank a prospect. 2. After a networking event, particularly to people with whom you had a genuinely good conversation. 3. When you earn new business. 4. When a client recommits to you by giving you more business. 5. When someone gives you a referral (whether it pans out or not). 6. When someone consistently gives you repeated referrals. Often, I send more than a note: anything from a $5 gift card to a high-end basket of their favorite goodies or tickets to an event should accompany a note when they’re been really good to you. 7. After you give a talk. I know it’s daunting, especially if your audience climbs above 30. But the payback is amazing. There are ways to “systematize” this, so that you don’t have to hand-write every single note yourself. Send me an email, and I’ll let you in on my secret process. Also, send a note to your sponsor, host, other speakers, and any co-panelists. 8. If you’re new to a committee or board – or welcoming someone new to yours – send a note to each member. 9. After a kick-off meeting, retreat, or visit with a new client – to everyone that was at the meeting, if possible. I also like to send thank-you’s to key support staff that were involved (i.e., meeting planners, secretaries, A/V technicians, vendors, etc.). 10. When you’v Now What? Ads in the John? g event, particularly to people with whom you had a genuinely good conversation.It started when someone tacked the daily paper in men's room above the urinals. The idea soon spread to the stall in the ladies room and a new form of advertising was born.It is now so common place there are companies that represent thousands of "johns" to advertisers, giving each restaurant and bus stop owner a modest income for the use of walls and stalls.In the never-ending quest to find ad space, some parking garages have sold painted billboards you have to stare at as you make your way to the end for another U turn while going up or down.The newest trend is at the gas pump. Wha 3. When you earn new business. 4. When a client recommits to you by giving you more business. 5. When someone gives you a referral (whether it pans out or not). 6. When someone consistently gives you repeated referrals. Often, I send more than a note: anything from a $5 gift card to a high-end basket of their favorite goodies or tickets to an event should accompany a note when they’re been really good to you. 7. After you give a talk. I know it’s daunting, especially if your audience climbs above 30. But the payback is amazing. There are ways to “systematize” this, so that you don’t have to hand-write every single note yourself. Send me an email, and I’ll let you in on my secret process. Also, send a note to your sponsor, host, other speakers, and any co-panelists. 8. If you’re new to a committee or board – or welcoming someone new to yours – send a note to each member. 9. After a kick-off meeting, retreat, or visit with a new client – to everyone that was at the meeting, if possible. I also like to send thank-you’s to key support staff that were involved (i.e., meeting planners, secretaries, A/V technicians, vendors, etc.). 10. When you’v Make Magic with your Marketing in 2006! . There are ways to “systematize” this, so that you don’t have to hand-write every single note yourself. Send me an email, and I’ll let you in on my secret process. Also, send a note to your sponsor, host, other speakers, and any co-panelists.Make Magic #1Marketing is about making plans, about Goals and Objectives and Strategies. It is about what I call the “what and the how” – the answering of these questions.• What is my destination (objective) and how (strategy) will I get there?• What action (strategy) will I take to reach that destination (objective)?• What steps (goals) are necessary to accomplish these things?This process is critical to a successful marketing effort and paramount to your future. Addressing these questions in relation to your Product, Price, Place and Promotion will give you a focused plan 8. If you’re new to a committee or board – or welcoming someone new to yours – send a note to each member. 9. After a kick-off meeting, retreat, or visit with a new client – to everyone that was at the meeting, if possible. I also like to send thank-you’s to key support staff that were involved (i.e., meeting planners, secretaries, A/V technicians, vendors, etc.). 10. When you’ve ended with a client. For tips on how to give thanks, keep reading… 1. Above all, be genuine. If you don’t feel grateful or don’t mean what you write, don’t bother. You’ll resent it, won’t make it a habit, and the recipient will know it’s hollow. 2. Do them immediately (i.e., the next day). I’ve found that if I don’t, chances are I won’t later. This is more about discipline than it is about creativity or a big marketing budget. 3. Make them a habit. On average, I do three notes every morning before I turn to other priorities. In less than a half hour, I start every day off with a high-impact marketing action. 4. Use a professional note card – I find that a 4” x 5” folded card is perfect. Mine are an exact replica of my business card, which creates a consistent “identity” after someone has received my business card at, say, a networking event. I slip them into sheer envelopes and include another business card, for a low-cost marketing piece. Before I had them, though, I used small note cards in my company colors – don’t let the lack of the “perfect” stationary keep you from starting now. 5. Hand-write them! This is about relationship building. A short note written by hand (even in sloppy hand writing) has a much more meaningful impact than a sterile letter with a (heaven forbid!) stamped signature. Nobody is too important or too busy to write a quick note. Many a U.S. President has hand-written-noted his way to the top. If they can do it, so can you. The real key to this strategy? Being grateful. I don’t take any of my clients, prospects, and valued contacts for granted and want them to know it. By expressing my gratitude in writing, it’s a great mindset to start the day.
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