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Casual Articles - 3 Reasons Why You Better Know Your Customers... Or Else
Building Customer Relationships With Booklets nts knowing where their teenagers are is certainly NOT going to work for teenagers, and neither of those ads will be terribly persuasive to my grandfather.Marketing with booklets is an excellent way to reach new customers and maintain contact with existing customers.Booklets are such powerful marketing vehicles because they allow you to educate your customers and maintain long term contact.Newspaper advertisements, for example, allow only a small part of your story to be told. You can only put so much information in that tiny newspaper advertisement. Newspapers are usually kept for recycling, not reading.Here are four advantages of marketing with booklets:Booklet Market So if you're trying to sell to "everyone" just imagine how complicated it's going to be to try and cover all those different reasons in a single marketing piece. Not really possible, is it? 3. You'll have an easier time with your business. If you're busy running around providing different products or services to different customers, chances are you're not as efficient as you could be. This is Returning Calls is the Key to Business Success - No Matter What Business You're In Which statement sums up how you define your customers?How many times have you called to inquire about a product or service, had to leave a message, and never gotten a call back? How many times have you filled out an on-line form saying "Yes, have a representative call," and never gotten a call?Even worse, how many times have you told a real estate agent exactly what you're looking for and been assured that they'll "keep their eyes open" for you - but never heard another word?Do you ever call those people again? Not unless they're the only choice.These scenarios play out e 1) I have a very specific customer in mind -- very specific and very narrow. I only want to sell to this specific customer, I'm not interested in attracting anyone else. Or 2) If they have a pulse, they're a potential customer. Okay, in care you were wondering, number 1 is good and number 2 isn't. Yet I can't tell you how many business owners I run into who are closer to number 2 than number 1. I know, it's difficult to think you might be turning away potential business. But trust me, your life will be much easier once you've carefully defined your potential customer (also known as your target market). And to further convince you, here are 3 reasons. 1. You'll be able to find your target market more easily. If you know exactly who you're looking for, you'll have a much easier time tracking down where they're hanging out (i.e. publications they read, Web sites they visit, radio stations they listen to). Then you'll know exactly where you should be spending your advertising dollars and/or which editors you should be courting for potential PR stories. Best yet, you'll probably be spending less money/time and yielding far better results. 2. You'll be able to persuade your target market more easily. If you know exactly who you're talking to, and what their challenges and problems are, you'll be able to craft far more targeted marketing materials. You can use language and images they respond to (which will make them feel like you understand them) plus you'll be able provide a specific solution to their challenges. You can't do this if you're trying to please "everyone." "Everyone" is a tricky fellow. He's tough to pin down. After all, "everyone" buys a product for different reasons. Take cell phones, for instance. Senior citizens, teenagers and parents buy cell phones, but they buy the, for different reasons. Teenagers buy them so they can chat with their friends all the time. Parents buy them for their teens in order to keep track of them (the teens, not the cell phones). My 90-year-old grandfather bought one for emergency use only. Each one of those reasons is a different benefit. The ad that appeals to parents knowing where their teenagers are is certainly NOT going to work for teenagers, and neither of those ads will be terribly persuasive to my grandfather. So if you're trying to sell to "everyone" just imagine how complicated it's going to be to try and cover all those different reasons in a single marketing piece. Not really possible, is it? 3. You'll have an easier time with your business. If you're busy running around providing different products or services to different customers, chances are you're not as efficient as you could be. This is Five Questions for Improving Business Reports s. But trust me, your life will be much easier once you've carefully defined your potential customer (also known as your target market). And to further convince you, here are 3 reasons.Have you ever asked for a report based on data in a database? Or have you ever been asked to create such a report? Starting a report can sometimes feel like a mind reading trip into uncharted territory. I have spent over 5 years creating reports and I found it was often necessary to go back and redo reports because communication was not clear. Sometimes the party requesting the report didn't know what they really wanted. Sometimes the party creating the report does not ask enough questions before starting. Over the years, I have come up with 1. You'll be able to find your target market more easily. If you know exactly who you're looking for, you'll have a much easier time tracking down where they're hanging out (i.e. publications they read, Web sites they visit, radio stations they listen to). Then you'll know exactly where you should be spending your advertising dollars and/or which editors you should be courting for potential PR stories. Best yet, you'll probably be spending less money/time and yielding far better results. 2. You'll be able to persuade your target market more easily. If you know exactly who you're talking to, and what their challenges and problems are, you'll be able to craft far more targeted marketing materials. You can use language and images they respond to (which will make them feel like you understand them) plus you'll be able provide a specific solution to their challenges. You can't do this if you're trying to please "everyone." "Everyone" is a tricky fellow. He's tough to pin down. After all, "everyone" buys a product for different reasons. Take cell phones, for instance. Senior citizens, teenagers and parents buy cell phones, but they buy the, for different reasons. Teenagers buy them so they can chat with their friends all the time. Parents buy them for their teens in order to keep track of them (the teens, not the cell phones). My 90-year-old grandfather bought one for emergency use only. Each one of those reasons is a different benefit. The ad that appeals to parents knowing where their teenagers are is certainly NOT going to work for teenagers, and neither of those ads will be terribly persuasive to my grandfather. So if you're trying to sell to "everyone" just imagine how complicated it's going to be to try and cover all those different reasons in a single marketing piece. Not really possible, is it? 3. You'll have an easier time with your business. If you're busy running around providing different products or services to different customers, chances are you're not as efficient as you could be. This is Tracking Fundraising Success ourting for potential PR stories. Best yet, you'll probably be spending less money/time and yielding far better results.One of the most important tips for your fundraising events is to track and keep record of your fundraisers details. If this is your first fundraising event it will most likely be a trial and error process until you find out what works for you and your event. But if you have a fundraiser or two completed, below are some tips to help you track your success and use your completed fundraisers to help with your future fundraising events!For your own records be sure to write down all the information pertaining to the fundraising event so you will 2. You'll be able to persuade your target market more easily. If you know exactly who you're talking to, and what their challenges and problems are, you'll be able to craft far more targeted marketing materials. You can use language and images they respond to (which will make them feel like you understand them) plus you'll be able provide a specific solution to their challenges. You can't do this if you're trying to please "everyone." "Everyone" is a tricky fellow. He's tough to pin down. After all, "everyone" buys a product for different reasons. Take cell phones, for instance. Senior citizens, teenagers and parents buy cell phones, but they buy the, for different reasons. Teenagers buy them so they can chat with their friends all the time. Parents buy them for their teens in order to keep track of them (the teens, not the cell phones). My 90-year-old grandfather bought one for emergency use only. Each one of those reasons is a different benefit. The ad that appeals to parents knowing where their teenagers are is certainly NOT going to work for teenagers, and neither of those ads will be terribly persuasive to my grandfather. So if you're trying to sell to "everyone" just imagine how complicated it's going to be to try and cover all those different reasons in a single marketing piece. Not really possible, is it? 3. You'll have an easier time with your business. If you're busy running around providing different products or services to different customers, chances are you're not as efficient as you could be. This is Change - It's Not What It Used To Be ryone." "Everyone" is a tricky fellow. He's tough to pin down. After all, "everyone" buys a product for different reasons. Take cell phones, for instance.It was the ancient Greek Philosopher, Heraclitus, who said, "nothing endures but change." That is certainly just as true today as it was in the time of Heraclitus, over 2,500 years ago. Change is all around us. In nature, in our personal lives, at work, everything is changing all the time. Sometimes the changes are subtle and we barely notice them, other times they hit us like a freight train.Inevitable ChangeMany of us have never heard of William C. "Billy" Durant, but he was one of the true innovative business thinkers in the early Senior citizens, teenagers and parents buy cell phones, but they buy the, for different reasons. Teenagers buy them so they can chat with their friends all the time. Parents buy them for their teens in order to keep track of them (the teens, not the cell phones). My 90-year-old grandfather bought one for emergency use only. Each one of those reasons is a different benefit. The ad that appeals to parents knowing where their teenagers are is certainly NOT going to work for teenagers, and neither of those ads will be terribly persuasive to my grandfather. So if you're trying to sell to "everyone" just imagine how complicated it's going to be to try and cover all those different reasons in a single marketing piece. Not really possible, is it? 3. You'll have an easier time with your business. If you're busy running around providing different products or services to different customers, chances are you're not as efficient as you could be. This is Protect Your Commercial Identity Now! nts knowing where their teenagers are is certainly NOT going to work for teenagers, and neither of those ads will be terribly persuasive to my grandfather.If you’ve just named a business or a new product, should you file for federal trademark protection?Just as anyone can file a lawsuit, no matter how frivolous, there is nothing to prevent you from filing for a trademark. However, the United States government requires you to declare your basis for filing and provides clear guidelines for what constitutes an acceptable basis.While certain international agreements provide a recognized basis for filing a trademark, most U.S. applicants base their application on their current u So if you're trying to sell to "everyone" just imagine how complicated it's going to be to try and cover all those different reasons in a single marketing piece. Not really possible, is it? 3. You'll have an easier time with your business. If you're busy running around providing different products or services to different customers, chances are you're not as efficient as you could be. This is especially true for business owners who are service providers. If you're constantly learning new skills for each client who walks in the door, how efficient will you be? Wouldn't it be better to stick with what you're good at and just sell that? Creativity Exercise -- Discover your target market Here's an exercise you can try if you're still unsure of your target market or if you want to make sure you aren't missing any potential customers. Get a sheet of paper. Write down all the features of your product. Features are descriptions of your product. Take cell phones, for example. Features of cell phones are they're small and wireless. Now change those features to benefits. For a cell phone, you can carry it anywhere and use it anywhere (anywhere there's a signal, that is.) Now make a list of who needs those benefits. Think broadly here. Maybe parents or people in certain industries or people with certain jobs. Try to come up with at least 50 markets. Be silly. That's when you're most likely to hear your muse (or genius) speaking to you. Another technique is to ask your subconscious for help. Do a meditation where you ask your subconscious to show you someone from your target market. Ask questions and see what the answers are. Once you come up with your list, then it’s time to critique and judge. Try and narrow it to no more than five target markets. One or two are better yet. The more target markets, the harder it gets. You can always start with one, and once you've made yourself known in that market, you can move to a second and a third and so on.
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