| Casual Articles |
Hubs | Hubbers | Topics | Request |
| #1 in Business | Subscribe Email Print |
|
You are here: Home > Business > Marketing > Marketing Techniques: What Works & What Doesn't for a PC Repair Business |
|
Casual Articles - Marketing Techniques: What Works & What Doesn't for a PC Repair Business
Management Implications was, and that is the lesson: PUT YOUR AD WHERE YOUR POTENTIAL CUSTOMERS WILL LOOK, NOT WHERE YOU GET A GOOD DEAL ON ADVERTISING ! and DO TEST MARKETING.Lots of words said and articles written on the manager’s role in the organization and the implications necessary. In this article I will review the main points that need to be considered by managers.1. According to the five performance objective of operation-the quality, the speed, the dependability, the flexibility, and the cost objective, the cost is affected by the other performance objective. Inside the operation, therefore, one important way to improve cost performance is to improve the performance of other operations objectives, especially, the quality objective through the TQM implemented.2. According to the model of operations improvement showing that the issues covered in TQQ, the operation manager should develop the system and procedures which support quality and improvement and develop a continuous process of improvement.3. The operating manager should know TQM meets the needs and expectations of customs.4. Because TQM covers all parts of the organization, and every person in the organization contributes to quality, so the operation manager should takes an organization-wide perspective to design, plan, implement, training, and improving.5. Operation manager should know two board type of failure which affect TQM implementation:the TQM initiative is not introduce and implemented effectively.After the TQM has been introduced successfully its effectiveness fades overtime.For overcoming After my ad came out, I gave my wife the newspaper and asked her to find my ad (test marketing after the advertising came out… too little, too late). It took her TWO TIMES of going through the newspaper, page-by-page (and this is a small city newspaper) to find my ad (and she knew what to look for and what the ad looked like). So how are potential customers going to find my ad if they don’t even know that they need to look for it??? They won’t! Think of it like this… if you want to sell motorcycle parts, put your ad in a motorcycle magazine. You have to think like the customer. A customer wants motorcycle parts, so where should they go? They start looking at places that sell motorcycles and accessories, groups that are associated with motorcycles, magazines The Rapidly Expanding Market of Subliminal Messaging Following are techniques that I tried, how they failed or succeeded, what works and what doesn’t and why. I show many different ways of advertising your new PC Repair Business, and what to avoid. I also show several unique types of advertising that get good results, which you may have never heard of before, but they work! There is a lot here to read, but you won’t regret learning everything that I have to show you. Don’t make the same mistake I did, with trial and error. Let me show you what works. Enjoy!The numbers of consumers buying into products that contain subliminal messaging, such as audio tapes, DVD’s and videos’, and even the newest software products, are on the increase.I was intrigued at the reason why? Can so called ‘normal’ people really buy into some phenomenon and have it change their life so simply, and how on earth does it work? If things like this really did work, then why do people still have issues with their weight or with being successful. I would have thought this be dictated by fate rather than some kind of fascinating product that claims to ‘improve your way of life’.So I looked into it and wanted to share some of my findings with the rest of the world, exclusive of the jargon that so many people have phased me with!This all started in the 1950’s, with advertising firms using psychology within their advertising. Consumers were blissfully unaware until 1957 when research took place, and the results were made public by the media hype. The study showed ‘invisible’ messages to unwitting film watchers in America to persuade them to make purchases that they had not intended to make, namely popcorn and coke from the cinema’s snack section.Images and signals shown were not noticed by the movie goers, because the study claimed to bypass the ‘conscious’ mind and use messages flickering so fast that they were only audible to the subconscious mind. The results were pretty phenomenal, when sales of coke and popcorn i NEWSPAPER ADS I knew quite a bit about graphic design (being a graphic designer for many years), so I would put an appetizing ad, no, in fact, a COUPON, in the local newspaper. People are always looking for a discount. And EVERYONE has computer problems. So I should just get swamped with business just off this one ad. NOPE! I got one phone call from my ad. I had placed the ad in the local newspaper (our city’s main newspaper) which went to 33,000 homes, and I had it come out on the biggest readership day: Sunday. The ad I placed was a professionally-designed Computer Tune-up ad that I had done, giving them a discount from the regular price of $69, to $49. They were saving $20! It was an incredible deal! But I only had one response. Why? What did I do wrong? Unfortunately, I was forced to use a horrible, red border. It is HUGE! In order to get the deal I was getting for this ad, my ad had to be put in with a couple of other ads (not related to the computer business) and have an ice cream-looking coupon border around it. The ad had all of the elements of a good coupon. It has a GREAT deal! You are saving $20 off the regular price (this is the next best thing to FREE – a dollar value of savings). They have to act now (call to action) because it is for a limited time and expires in two weeks. People are graphic in nature and the picture of the computer and the words, “Computer Help!” in the screen will identify with people having computer problems. The headline is bold and heavy, it stands out from the rest – so that you don’t have a paragraph of information that people won’t read, and it speaks directly to people having a slow computer (everyone has a slow computer). Then it goes on to explain the headline in more detail with a subhead. Plus, there is a GUARANTEE of a speed increase. You CAN’T go wrong with an ad like this, can you? Well, I did. I don’t believe that the ad is evil and doesn’t work. I believe that I had the ad where people don’t look. Whenever you get ready to do any type of advertisement, you should test-market it, first. Whether it is an ad, a website (or page), direct marketing (such as mailers, mailed brochures or ads), etc., you should test it on different types of people to see how they will respond, and record their responses. In the case of the ad, I should have passed this ad out to several people and got their responses of the ad. I should have then placed this ad on a page with several other similar ads and got responses from different people looking at the entire page of ads, had them put down the page, and asked them to tell me what stood out. Could they remember any good deals? This would tell me if my ad would stand out in a newspaper, among other similar ads. In my particular instance of only getting one response from my “great” ad, it was literally buried in with other ads that looked similar to mine. In fact, my ad was not even on a page with other services, but “hidden” on a series of pages that had nothing at all to do with what I was offering, or computers, or even a story about a computer… nothing! People who would be looking for my type of service were not going to look where my ad was, and that is the lesson: PUT YOUR AD WHERE YOUR POTENTIAL CUSTOMERS WILL LOOK, NOT WHERE YOU GET A GOOD DEAL ON ADVERTISING ! and DO TEST MARKETING. After my ad came out, I gave my wife the newspaper and asked her to find my ad (test marketing after the advertising came out… too little, too late). It took her TWO TIMES of going through the newspaper, page-by-page (and this is a small city newspaper) to find my ad (and she knew what to look for and what the ad looked like). So how are potential customers going to find my ad if they don’t even know that they need to look for it??? They won’t! Think of it like this… if you want to sell motorcycle parts, put your ad in a motorcycle magazine. You have to think like the customer. A customer wants motorcycle parts, so where should they go? They start looking at places that sell motorcycles and accessories, groups that are associated with motorcycles, magazines t After Christmas World Class Customer Service is Needed wspaper (our city’s main newspaper) which went to 33,000 homes, and I had it come out on the biggest readership day: Sunday. The ad I placed was a professionally-designed Computer Tune-up ad that I had done, giving them a discount from the regular price of $69, to $49. They were saving $20! It was an incredible deal! But I only had one response. Why? What did I do wrong?Every business makes promises to customers. Those promises are put to the test in a peak season. All businesses have peak seasons and have to make good on their promises. Tomorrow is the start of the peak season for customer service personnel who work in retail businesses. It is the “return” season, the time of year that requires real gumption, patience, and courtesy. Exchanges are needed, refunds are requested, lines are long, and tempers get short. Policies and people are stretched. It is also a season that is a huge opportunity if it is handled right.Returns are unavoidable. “I might have gained a few pounds so that shirt is the wrong size so I’ll exchange it for the right size. Oh, you are out of my size? I’ll take a refund and come back later. No, of course, I don’t have a receipt, it was a gift.” How this scenario is resolved will create a problem or an opportunity.The manner in which returns and exchanges are treated determines how the company makes good on its promises. Those people who are on the front lines of return season, the clerks and customer service representatives can be the good-will ambassadors as they fulfill their company’s promises for quality, service, and convenience. If the promises are kept, the relationship between the customer and company is strengthened but if there is a problem, the company has probably lost a customer and might even have someone “telling everyone I know how terrible you have treated me.”< Unfortunately, I was forced to use a horrible, red border. It is HUGE! In order to get the deal I was getting for this ad, my ad had to be put in with a couple of other ads (not related to the computer business) and have an ice cream-looking coupon border around it. The ad had all of the elements of a good coupon. It has a GREAT deal! You are saving $20 off the regular price (this is the next best thing to FREE – a dollar value of savings). They have to act now (call to action) because it is for a limited time and expires in two weeks. People are graphic in nature and the picture of the computer and the words, “Computer Help!” in the screen will identify with people having computer problems. The headline is bold and heavy, it stands out from the rest – so that you don’t have a paragraph of information that people won’t read, and it speaks directly to people having a slow computer (everyone has a slow computer). Then it goes on to explain the headline in more detail with a subhead. Plus, there is a GUARANTEE of a speed increase. You CAN’T go wrong with an ad like this, can you? Well, I did. I don’t believe that the ad is evil and doesn’t work. I believe that I had the ad where people don’t look. Whenever you get ready to do any type of advertisement, you should test-market it, first. Whether it is an ad, a website (or page), direct marketing (such as mailers, mailed brochures or ads), etc., you should test it on different types of people to see how they will respond, and record their responses. In the case of the ad, I should have passed this ad out to several people and got their responses of the ad. I should have then placed this ad on a page with several other similar ads and got responses from different people looking at the entire page of ads, had them put down the page, and asked them to tell me what stood out. Could they remember any good deals? This would tell me if my ad would stand out in a newspaper, among other similar ads. In my particular instance of only getting one response from my “great” ad, it was literally buried in with other ads that looked similar to mine. In fact, my ad was not even on a page with other services, but “hidden” on a series of pages that had nothing at all to do with what I was offering, or computers, or even a story about a computer… nothing! People who would be looking for my type of service were not going to look where my ad was, and that is the lesson: PUT YOUR AD WHERE YOUR POTENTIAL CUSTOMERS WILL LOOK, NOT WHERE YOU GET A GOOD DEAL ON ADVERTISING ! and DO TEST MARKETING. After my ad came out, I gave my wife the newspaper and asked her to find my ad (test marketing after the advertising came out… too little, too late). It took her TWO TIMES of going through the newspaper, page-by-page (and this is a small city newspaper) to find my ad (and she knew what to look for and what the ad looked like). So how are potential customers going to find my ad if they don’t even know that they need to look for it??? They won’t! Think of it like this… if you want to sell motorcycle parts, put your ad in a motorcycle magazine. You have to think like the customer. A customer wants motorcycle parts, so where should they go? They start looking at places that sell motorcycles and accessories, groups that are associated with motorcycles, magazines Legit Data Entry Working From Home are graphic in nature and the picture of the computer and the words, “Computer Help!” in the screen will identify with people having computer problems. The headline is bold and heavy, it stands out from the rest – so that you don’t have a paragraph of information that people won’t read, and it speaks directly to people having a slow computer (everyone has a slow computer). Then it goes on to explain the headline in more detail with a subhead. Plus, there is a GUARANTEE of a speed increase. You CAN’T go wrong with an ad like this, can you? Well, I did. I don’t believe that the ad is evil and doesn’t work. I believe that I had the ad where people don’t look.Are All Data Entry Jobs Scams?There are many people looking for legit data entry working from home. You might be surprised to know that some have even found data entry jobs to do at home that are very much legitimate. If you know where to look, it is not so hard to find. This is where you need to put your research skills to work for you.Researching Legit Data Entry Working From HomeWhile you are researching for legit data entry working from home, you will want to remember that you should never ever pay for a job. The job that you find should be paying you to work for them. Chances are, if the data entry company that you are considering to work for is asking for a fee to get you started, they are not at all legit. You should never send anyone money for a job, no matter how bad you need it.Who Hires For Data Entry?There are many companies that will hire for legit data entry working from home. You will need to make sure that they are a reputable company and check them out with other data entry keyers as well as the BBB. You could also just Google the company is question and see if there is any dirt to be dug up on them. You will see who is complaining about the company, and who is loving it.Why Is Legit Data Entry Working From Home So Hard to Find?Legit data entry working from home is very hard to find because this is a job that is in high demand. Work at home moms find that they can do this job with their kids in Whenever you get ready to do any type of advertisement, you should test-market it, first. Whether it is an ad, a website (or page), direct marketing (such as mailers, mailed brochures or ads), etc., you should test it on different types of people to see how they will respond, and record their responses. In the case of the ad, I should have passed this ad out to several people and got their responses of the ad. I should have then placed this ad on a page with several other similar ads and got responses from different people looking at the entire page of ads, had them put down the page, and asked them to tell me what stood out. Could they remember any good deals? This would tell me if my ad would stand out in a newspaper, among other similar ads. In my particular instance of only getting one response from my “great” ad, it was literally buried in with other ads that looked similar to mine. In fact, my ad was not even on a page with other services, but “hidden” on a series of pages that had nothing at all to do with what I was offering, or computers, or even a story about a computer… nothing! People who would be looking for my type of service were not going to look where my ad was, and that is the lesson: PUT YOUR AD WHERE YOUR POTENTIAL CUSTOMERS WILL LOOK, NOT WHERE YOU GET A GOOD DEAL ON ADVERTISING ! and DO TEST MARKETING. After my ad came out, I gave my wife the newspaper and asked her to find my ad (test marketing after the advertising came out… too little, too late). It took her TWO TIMES of going through the newspaper, page-by-page (and this is a small city newspaper) to find my ad (and she knew what to look for and what the ad looked like). So how are potential customers going to find my ad if they don’t even know that they need to look for it??? They won’t! Think of it like this… if you want to sell motorcycle parts, put your ad in a motorcycle magazine. You have to think like the customer. A customer wants motorcycle parts, so where should they go? They start looking at places that sell motorcycles and accessories, groups that are associated with motorcycles, magazines Bring Out the Positive - The Power of Employee Recognition will respond, and record their responses. In the case of the ad, I should have passed this ad out to several people and got their responses of the ad. I should have then placed this ad on a page with several other similar ads and got responses from different people looking at the entire page of ads, had them put down the page, and asked them to tell me what stood out. Could they remember any good deals? This would tell me if my ad would stand out in a newspaper, among other similar ads.When we talk about feedback, most of us will associate it with an unpleasant experience. Feedback sessions we had as subordinates or the session we conducted as a supervisor is invariably, is to bring out the negative behaviour of an employee into the open. In almost all the cases, the feedback unfold the power of destruction. Effective managers recognise the power of negative feedback. High performance managers direct their energies to bring out the positive elements of an employee’s behaviour, thereby creating opportunities to reinforce the positive behaviour. Effective managers focus on bringing their subordinates towards the desired state of affairs - the target. What should we do to make this possible? Recognition and staff appreciation are the two best approaches to motivate employees . Unfortunately majority of the managers do not offer adequate recognition and appreciation to their staff. The best way to a get started towards our journey to bring out the best in our employees through recognition and appreciation is to ask the following questions: How often we provide feedback in the form of appreciation?How often we recognise good performance?What is the ratio of our positive and negative feedback?Are we in a position to say that our positive feedback outweigh the negative feedback?The feedback that emphasise the negative behaviour, attempts to tell the person that he/she need to change towards a positive lev In my particular instance of only getting one response from my “great” ad, it was literally buried in with other ads that looked similar to mine. In fact, my ad was not even on a page with other services, but “hidden” on a series of pages that had nothing at all to do with what I was offering, or computers, or even a story about a computer… nothing! People who would be looking for my type of service were not going to look where my ad was, and that is the lesson: PUT YOUR AD WHERE YOUR POTENTIAL CUSTOMERS WILL LOOK, NOT WHERE YOU GET A GOOD DEAL ON ADVERTISING ! and DO TEST MARKETING. After my ad came out, I gave my wife the newspaper and asked her to find my ad (test marketing after the advertising came out… too little, too late). It took her TWO TIMES of going through the newspaper, page-by-page (and this is a small city newspaper) to find my ad (and she knew what to look for and what the ad looked like). So how are potential customers going to find my ad if they don’t even know that they need to look for it??? They won’t! Think of it like this… if you want to sell motorcycle parts, put your ad in a motorcycle magazine. You have to think like the customer. A customer wants motorcycle parts, so where should they go? They start looking at places that sell motorcycles and accessories, groups that are associated with motorcycles, magazines Is Six Sigma Worth the Investment For a Small or Medium Sized Business? was, and that is the lesson: PUT YOUR AD WHERE YOUR POTENTIAL CUSTOMERS WILL LOOK, NOT WHERE YOU GET A GOOD DEAL ON ADVERTISING ! and DO TEST MARKETING.First let's define Six Sigma in terms we can all understand. It's a quality control process that is data driven What that means is the result is measured in numbers, in particular, numbers of defects . To achieve Six Sigma you should have less than 3.4 defects per million opportunities. Opportunities for what? I guess a million opportunities to screw up.The list of big companies that are utilizing Six Sigma is huge. But is it right for the small and medium business? GE and Motorola will find it hard to gain any more market share thany they already have. The best way for them to increase profits is to decrease costs. But is that really true for a small or medium sized manufacturer? Anything that strives to reduce the number of defects and increase customer satisfaction is a positive for your business. That's a no brainer. The issue is more how deeply do you immerse your business, and your employees in to a process that can take the focus off of what they enjoy doing.Let me state that in another way. Many of your employees are employees because that's what they want to do. They don't want the headache or the associated risk of running a business, or being a manager or director. Six Sigma is a very disciplined and detail oriented process. Because of this it can drastically alter the nature of an employees task. In some cases, this will be a positive. The employee may feel energized by the change and the challenge. Others will boost productivity simply After my ad came out, I gave my wife the newspaper and asked her to find my ad (test marketing after the advertising came out… too little, too late). It took her TWO TIMES of going through the newspaper, page-by-page (and this is a small city newspaper) to find my ad (and she knew what to look for and what the ad looked like). So how are potential customers going to find my ad if they don’t even know that they need to look for it??? They won’t! Think of it like this… if you want to sell motorcycle parts, put your ad in a motorcycle magazine. You have to think like the customer. A customer wants motorcycle parts, so where should they go? They start looking at places that sell motorcycles and accessories, groups that are associated with motorcycles, magazines that cater to the motorcycle crowd, message boards and websites that are all about motorcycles. You may or may not go to the newspaper and look through every page and see if someone is selling motorcycle parts. In fact, it is probably safe to say that a person looking for motorcycle parts won’t leaf through pages of articles in a newspaper, looking for motorcycle parts. They may look through the only place in the newspaper that they think might list places that sell motorcycle parts, and that would be the business section of the newspaper and/or the classifieds. So, if you were in the business of selling motorcycle parts, you would want to have an ad right where your potential customer expects to find an ad for motorcycle parts. Place the ad in those sections ONLY. Do not place it where I did (in the middle of a bunch of articles) because I got a good deal. So, in case your eyes just rolled back in your head, here is the gist of what I just said… when placing an ad for PC Repair in your local newspaper, either place it in the Business Listing for Services in your area, or place it in the proper classified sections, where people will look for your type of service. Do a test: ask a few people you know where they would look in your local newspaper if they needed PC Repair Help. Let’s say that their computer was running extremely slow and they needed help before they pulled out the rest of their hair, where in the newspaper would they look. Ask at least 10 people. And whatever the majority is, that is where you should place the ad (no matter how much it costs). If not, you are just wasting your money. Remember to always think like your customer. WORD OF MOUTH ADVERTISING Once I started getting customers, because I always did a little extra for the customers, I received really good word-of-mouth advertising and referrals. Referrals are gold! When you can call or stop by and see someone about computer problems that you already know that are having (from their friend or relative) and you can drop a name of someone they know who sent you, you are as good as IN THE DOOR! If your service was good for their friend, it will be good for them. And when you have the name of their friend, it is like you are their friend as well. One way to get referrals from your customers is before you are completely done with the job you are doing for them, and they can see a definite improvement, give them a piece of paper and a pencil and ask them to write down 3 friends or relatives of theirs who could benefit just like they did. Most of the time they will be happy to give you the names, if you have made them happy. If you do this at every job, your business will snowball! This is the best way to build a business: by doing a good job and having a good reputation, with a network of people who sent you to the next customers, stamped with their seal of approval. It doesn’t get any better than that! YELLOW PAGES ADS A Yellow Pages ad is a good thing, but you don’t need to spend the big bucks to get the biggest, most colorful ad, with ALL of your possible services, mother’s maiden name, the history of your business, etc. on it. You need something a little more than the listing (just to stand out from the other guys a little). Your ad should list your company name, address, phone, and some services. One thing that has helped me get business over my competition is that I offer FREE Computer Pickup. People either don’t like to, or don’t know how to, unhook the web of tangled cables to their computer, for fear that they will never get them hooked back up. I offer a FREE Computer Pickup, where I come by and work on their computer right the
HTTP = HTML link (for blogs, profiles,phorums):
Related Articles:Best Laid Plans - Unexpected Events - and the Choices we Have Ebay Fund Raising for Fun or Profit
|