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    they are. The brand personality rubbed off, for want of a better term. And that was the attraction.

    Amazon.com
    Then, how about Amazon? Although a huge global brand nowadays,

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    Small and medium sized enterprises (SMEs) can teach larger companies a thing or two about marketing. How? By channeling personality.

    Many of today's successful companies are creating business advantage by creating brands that bond, brands that are personal and form a relationship. Let's pick two classics from the last few years to back this point.

    Egg.com
    Although backed by a financial giant, Egg.com was one company that hatched into an attractive brand in its own right. Customers gained a sense of security from knowing their money was safe in the hands of the Prudential. But the Egg brand gave its customers the feeling they were trying something new, something exciting, and something that said a little about the type of people they are. The brand personality rubbed off, for want of a better term. And that was the attraction.

    Amazon.com
    Then, how about Amazon? Although a huge global brand nowadays,

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    iness advantage by creating brands that bond, brands that are personal and form a relationship. Let's pick two classics from the last few years to back this point.

    Egg.com
    Although backed by a financial giant, Egg.com was one company that hatched into an attractive brand in its own right. Customers gained a sense of security from knowing their money was safe in the hands of the Prudential. But the Egg brand gave its customers the feeling they were trying something new, something exciting, and something that said a little about the type of people they are. The brand personality rubbed off, for want of a better term. And that was the attraction.

    Amazon.com
    Then, how about Amazon? Although a huge global brand nowadays,

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    Although backed by a financial giant, Egg.com was one company that hatched into an attractive brand in its own right. Customers gained a sense of security from knowing their money was safe in the hands of the Prudential. But the Egg brand gave its customers the feeling they were trying something new, something exciting, and something that said a little about the type of people they are. The brand personality rubbed off, for want of a better term. And that was the attraction.

    Amazon.com
    Then, how about Amazon? Although a huge global brand nowadays,

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    Many business customers and consumers have felt less than adequate customer service from many companies due to these corporations implementing; Just in Time Ordering and Distribution Systems. A few years back many companies introduced new computer systems whi
    n the hands of the Prudential. But the Egg brand gave its customers the feeling they were trying something new, something exciting, and something that said a little about the type of people they are. The brand personality rubbed off, for want of a better term. And that was the attraction.

    Amazon.com
    Then, how about Amazon? Although a huge global brand nowadays,

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    they are. The brand personality rubbed off, for want of a better term. And that was the attraction.

    Amazon.com
    Then, how about Amazon? Although a huge global brand nowadays, Amazon will always be one of the first of the garage internet start-ups. You can order books, CDs, electronics (and your breakfast soon, no doubt) from anywhere in the world. But there's still a comforting feeling that you're dealing with a company that hasn't got too big for its boots, a company who'll still listen to you.

    Personality is differentiation
    So what am I trying to say here? I'm obviously not suggesting that all SMEs can become an Egg or an Amazon. What I am saying though is that 'personality goes a long way', if I may quote Samuel L Jackson from Pulp Fiction.

    Companies should be easy to understand, should be approachable, should be focussed on their customers' needs. But SMEs can also afford to differentiate themsel

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