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Casual Articles - Hospitality Marketing: A Remedy to Problems of Hospitality Industry
Have you ever envied, as I have, those fortunate individuals who seemed to know from a very early age exactly what they wanted to do with their lives? And who seemed easily to avoid the series of false starts and disappointments with which most of us have to contend early in our careers.They had their setbacks, no doubt, but dealt with these confidently and comfortably in the knowledge that they were securely embarked on their true course in life.Most of us are n
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (1996), ‘Hotel and Motel Management and Operations’, Third Edition, Singapore: Prentice Hall Simon & Schuster (Asia) Pte Ltd
Lewis, R, C & Chambers, R, E, (1989), ‘Marketing Leadership in Hospitality- Foundations and Practices’, New York: Van Nostrand Reinhold
Papers For You (2006) "C/M/142. Dissertation. Measuring service quality in a Hotel", Av
If you own a small business that has been in business for three to five years been obviously you have figured out marketing, which works good in your local community and is driving your business toward success. Just because your marketing is working so great does not mean he should not make either minor or major modifications, as well as continue to monitor it. Some marketing mavericks believe a mid-year marketing makeover may be marvelous. And it would be marvelous if incre
Hospitality industry has a long evolutionary history. In older times, analysts suggest that the concept of this industry was initially known with a synonym, hotel industry. However in modern era the terminology of ‘Hospitality Industry’ is more common that comprises those businesses that provide services such as accommodation, food, and beverages to travelers seeking pleasure as well as those who travel due to business reasons (Gray & Liguori, 1996). Moreover it is argued that to some extend components of leisure industry such as cruise ships restaurants and to some lesser degree airlines are also considered part of hospitality industry as well (Papers4you.com, 2006).
Though the industry is assumed to be in nevr lasting demand but there are certain problems that this industry regularly faces. These problems may include uncertainty to the costs of even most economic source of energy, increased trend of problems in maintaining profitable food and beverage facilities, comparatively more increase in labor costs as compared to productivity, customer dissatisfaction due to increase in size and number of rooms as it is claimed to increase registration and other services process time and more importantly very high competition that induces heavy rate cuts to survive (Gray & Liguori, 1996).
Keeping these factors in view, in particular customer’s dissatisfaction and profit reduction, Lewis & Chambers (1989) asserts that hospitality industry historically did not realize importance of marketing and a remedy to industry’s problem is encapsulated in ‘hospitality marketing’, both in its foundation and practices. It was further asserted that in 1950s and 1960s, industry focused on technology and updating their telephone reservation systems. Similarly in 1970s and later, businesses were focused to increase assets and forgot the essence of industry, that is, ‘customer oriented service’.
It was suggested that players in hospitality industry should realize that hospitality product is different, that is in fact, something intangible that they are selling and as both product and reasons for buying it are different also different so it demands a different marketing strategy, something like hospitality marketing that requires customer centered hospitality need identification, specific segmentation & positioning and ‘the hospitality marketing mix’.
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (1996), ‘Hotel and Motel Management and Operations’, Third Edition, Singapore: Prentice Hall Simon & Schuster (Asia) Pte Ltd
Lewis, R, C & Chambers, R, E, (1989), ‘Marketing Leadership in Hospitality- Foundations and Practices’, New York: Van Nostrand Reinhold
Papers For You (2006) "C/M/142. Dissertation. Measuring service quality in a Hotel", Ava
They say that the bigger, the better. This would seem true: the bigger a kid then the most likely will that kid be a leader of his group because he will command respect out of sheer size, the bigger the ads in the papers the better that is why companies spend so much for full page ads, quick service restaurants have biggie options for people who prefer to share meals at a cheaper share price and for people who have big appetites and many other examples of why big is better or i
Though the industry is assumed to be in nevr lasting demand but there are certain problems that this industry regularly faces. These problems may include uncertainty to the costs of even most economic source of energy, increased trend of problems in maintaining profitable food and beverage facilities, comparatively more increase in labor costs as compared to productivity, customer dissatisfaction due to increase in size and number of rooms as it is claimed to increase registration and other services process time and more importantly very high competition that induces heavy rate cuts to survive (Gray & Liguori, 1996).
Keeping these factors in view, in particular customer’s dissatisfaction and profit reduction, Lewis & Chambers (1989) asserts that hospitality industry historically did not realize importance of marketing and a remedy to industry’s problem is encapsulated in ‘hospitality marketing’, both in its foundation and practices. It was further asserted that in 1950s and 1960s, industry focused on technology and updating their telephone reservation systems. Similarly in 1970s and later, businesses were focused to increase assets and forgot the essence of industry, that is, ‘customer oriented service’.
It was suggested that players in hospitality industry should realize that hospitality product is different, that is in fact, something intangible that they are selling and as both product and reasons for buying it are different also different so it demands a different marketing strategy, something like hospitality marketing that requires customer centered hospitality need identification, specific segmentation & positioning and ‘the hospitality marketing mix’.
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (1996), ‘Hotel and Motel Management and Operations’, Third Edition, Singapore: Prentice Hall Simon & Schuster (Asia) Pte Ltd
Lewis, R, C & Chambers, R, E, (1989), ‘Marketing Leadership in Hospitality- Foundations and Practices’, New York: Van Nostrand Reinhold
Papers For You (2006) "C/M/142. Dissertation. Measuring service quality in a Hotel", Av
A lot of businesses love to give holiday gifts to their employees as a way of saying thank you. Some corporate holiday gifts include bonus checks, gift baskets with expensive items (such as quality champagne) or a selection of gift certificates from popular restaurants and other establishments. Giving corporate holiday gifts is a way of showing your employees that you appreciate all the hard work they put in to your company each day.You can give different corporate holid
Keeping these factors in view, in particular customer’s dissatisfaction and profit reduction, Lewis & Chambers (1989) asserts that hospitality industry historically did not realize importance of marketing and a remedy to industry’s problem is encapsulated in ‘hospitality marketing’, both in its foundation and practices. It was further asserted that in 1950s and 1960s, industry focused on technology and updating their telephone reservation systems. Similarly in 1970s and later, businesses were focused to increase assets and forgot the essence of industry, that is, ‘customer oriented service’.
It was suggested that players in hospitality industry should realize that hospitality product is different, that is in fact, something intangible that they are selling and as both product and reasons for buying it are different also different so it demands a different marketing strategy, something like hospitality marketing that requires customer centered hospitality need identification, specific segmentation & positioning and ‘the hospitality marketing mix’.
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (1996), ‘Hotel and Motel Management and Operations’, Third Edition, Singapore: Prentice Hall Simon & Schuster (Asia) Pte Ltd
Lewis, R, C & Chambers, R, E, (1989), ‘Marketing Leadership in Hospitality- Foundations and Practices’, New York: Van Nostrand Reinhold
Papers For You (2006) "C/M/142. Dissertation. Measuring service quality in a Hotel", Av
The world is not waiting for you…or your product or service. Or your firm. Or your firm’s message. They’re getting along just fine without you. Until you give them a reason to think otherwise, it’ll continue that way. This isn’t news, though. That’s why you advertise and market. But so does every other business out there. What are the chances you’ll be noticed? Almost nil. Unless…Unless you cause a disruption.Unless you physically grab the hair on their heads and
Such trend can be observed around the world (Papers4you.com, 2006). Food chains like McDonalds, Pizza Hut etc are now focusing on customer’s service and taste rather than focusing on their own brand name only. McDonalds in India, for instance, operates differently while focusing on the ‘vegetarian aspect’ of their tradition than McDonalds in USA where focus is more towards an easy accessible food facility.
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (1996), ‘Hotel and Motel Management and Operations’, Third Edition, Singapore: Prentice Hall Simon & Schuster (Asia) Pte Ltd
Lewis, R, C & Chambers, R, E, (1989), ‘Marketing Leadership in Hospitality- Foundations and Practices’, New York: Van Nostrand Reinhold
Papers For You (2006) "C/M/142. Dissertation. Measuring service quality in a Hotel", Av
Health and Safety is a very in depth and complicated subject, the aim of this article is to highlight a few of the legal issues a business owner should consider if they want to improve working conditions.1. By law every business that employs 5 or more employees, including part time staff, must display an up to date Health and Safety policy. An up to date policy must be signed and dated annually.2. By law every business that employs 5 or more employees, including p
Hence the discussion may conclude that hospitality industry provided ever needed services. Nonetheless it may face certain specific issues that can be counterattacked through industry specific ‘hospitality marketing’
References
Gray, W & Liguori, S, C, (1996), ‘Hotel and Motel Management and Operations’, Third Edition, Singapore: Prentice Hall Simon & Schuster (Asia) Pte Ltd
Lewis, R, C & Chambers, R, E, (1989), ‘Marketing Leadership in Hospitality- Foundations and Practices’, New York: Van Nostrand Reinhold
Papers For You (2006) "C/M/142. Dissertation. Measuring service quality in a Hotel", Available from http://www.coursework4you.co.uk/sprttrav6.htm [22/06/2006]
Papers For You (2006) "P/B/582. Benefits and problems of small hospitality businesses", Available from Papers4you.com [21/06/2006]
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