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  • Casual Articles - Market Share Basics?

    The Many Applications of Chip Shredders
    Chip shredders are heavy-duty tools with a variety of uses. They are used to rid yards of leaves and other debris and they can quickly and safely break down a tree branch into tiny wood chips that can be used for mulch or compost. Chip shredders come in a variety of sizes, from small, electric ones used on small personal lawns, to large gas powered chip shredders perfect for use on a vast field. Some
    ments

    • Customers are much harder to gain than keep, so make sure you prioritize keeping your existing customer’s happy and find new ones (see comment below with the benefits of an existing customer)
    • Are you there (available) when

    Types Of Answering Service
    Answering services have been around for years, but with the rise in multilateral corporations and self-employment, they have mushroomed to meet ever rising needs. The lack of an answering service can have a serious impact on one-man businesses as important calls are missed. In the beginning, answering services only took messages after business hours and relayed them to the relevant parties.Outso
    Market Share

    One of the key elements for building market share is by use of “Touchpoints”. Touchpoints are the interaction between your organization and the customer. They can be in the form of face to face calls, phone interaction, website interaction, e-mails, newsletters, mailers, brochures, etc. And most importantly, do not forget the appearance of your facility and the professionalism of your employees! From these touchpoints, customers form their perceptions of your business from their cumulative experiences. And basis these touchpoints, hopefully good ones, they will decide to do business with your company.

    IMPORTANT NOTE: DO NOT RELY SOLELY ON BRAND RECOGNITION (Customers are becoming savvier on value proposition, if you are higher priced, make sure you are ready to justify why! “Customer-Focused Value Proposition benefits that the customer seeks and values” This needs to be done upfront not while trying to save an order!)

    Generic comments

    • Customers are much harder to gain than keep, so make sure you prioritize keeping your existing customer’s happy and find new ones (see comment below with the benefits of an existing customer)
    • Are you there (available) when t

    What's The Frequency?
    The more things change, some say, the more things stay the same. When it comes to marketing, I tend to agree. Consider the following list of how advertising frequency equates to advertising effectiveness. Thomas Smith wrote this in 1885:* The first time a man looks at an advertisement, he does not see it.* The second time, he does not notice it.* The third time, he is conscious of i
    ite interaction, e-mails, newsletters, mailers, brochures, etc. And most importantly, do not forget the appearance of your facility and the professionalism of your employees! From these touchpoints, customers form their perceptions of your business from their cumulative experiences. And basis these touchpoints, hopefully good ones, they will decide to do business with your company.

    IMPORTANT NOTE: DO NOT RELY SOLELY ON BRAND RECOGNITION (Customers are becoming savvier on value proposition, if you are higher priced, make sure you are ready to justify why! “Customer-Focused Value Proposition benefits that the customer seeks and values” This needs to be done upfront not while trying to save an order!)

    Generic comments

    • Customers are much harder to gain than keep, so make sure you prioritize keeping your existing customer’s happy and find new ones (see comment below with the benefits of an existing customer)
    • Are you there (available) when

    Opening A Dollar Store - Examine the Books Before Purchasing an Existing Store
    The financial records of an existing store can tell you more about that store’s history than any other piece of information. If you are considering acquiring an existing store your means of opening a dollar store don’t discount the importance of seeing those financial records. They can unlock good news and bad news about the business you are considering.Financial records can disclose unexpected s
    iness from their cumulative experiences. And basis these touchpoints, hopefully good ones, they will decide to do business with your company.

    IMPORTANT NOTE: DO NOT RELY SOLELY ON BRAND RECOGNITION (Customers are becoming savvier on value proposition, if you are higher priced, make sure you are ready to justify why! “Customer-Focused Value Proposition benefits that the customer seeks and values” This needs to be done upfront not while trying to save an order!)

    Generic comments

    • Customers are much harder to gain than keep, so make sure you prioritize keeping your existing customer’s happy and find new ones (see comment below with the benefits of an existing customer)
    • Are you there (available) when

    One of the Great Truths in the Bible
    Ask and ye shall receive. A well known verse directly from the Bible. So when a recent survey says 80 percent of Americans don't like their job, what are they asking? The wrong questions when they get up in the morning for starters. I have found tremendous power in the questions I ask myself when I start each day. What am I most grateful for as I start this first day of the rest of my life?
    e proposition, if you are higher priced, make sure you are ready to justify why! “Customer-Focused Value Proposition benefits that the customer seeks and values” This needs to be done upfront not while trying to save an order!)

    Generic comments

    • Customers are much harder to gain than keep, so make sure you prioritize keeping your existing customer’s happy and find new ones (see comment below with the benefits of an existing customer)
    • Are you there (available) when

    Lessons Learned From An E-Commerce Adventure
    It is better to have tried and failed than never to have tried at all; and even more important to learn from your mistakes.That is what I keep telling myself after having invested the time and cash equivalent to a Harvard MBA in an e-commerce start-up that has stalled and is winding down. Not a happy prospect in light of all the media pre-occupation with e-commerce success stories and the young m
    ments

    • Customers are much harder to gain than keep, so make sure you prioritize keeping your existing customer’s happy and find new ones (see comment below with the benefits of an existing customer)
    • Are you there (available) when there is no sale involved?
    • General departmental mailers (flavor of the month)
    • Voice mail (minimize as much as practical, everybody hates voice mail in lieu of a real person to talk to!)

    Some examples of touchpoints are:

    Parts Department

    • Timely Invoicing
    • Correct parts delivered
    • Freight charges (acceptable or within reasonable limits)
    • Parts interpretation, accuracy and timeliness (called back asap, kept informed if difficulties arise)

    Service Department

    • Was the service work done as quoted and on time
    • Customer kept informed
    • Were additional repairs pre approved, authorized & explained adequately
    • Offer upgrades and improvements during other work, minimizes down time and a good upsell (Supersize your order – do you want fries with that)
    • Follow-up phone call on the adequacy of work performed

    Rental Department

    • Equipment availability
    • Equipment properly maintain

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