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    Handling Customer Complaints With Class
    If you currently do not view customer complaints as a valuable opportunity, you are ignoring a very effective strategic tool for success. In more than 35 years of professional experience in marketing, I can assure you that the effective handling of complaints and a good service recovery strategy are very valuable marketing opportunities. The sad news here is that many businesses simply do not accept this and squander many opportunities to grow their business.Perhaps businesses do not see the opportunities because complaining does not have a
    nt to hear it too). Moreover, you need to clearly understand other marketers’ concerns; anxieties and needs in terms of what your product or service can do for them. If it can’t help them with one of these five problem areas, you are going to be hard put to get their attention, let alone close them on what you offer.

    Re-think the benefits of your product/service and re-frame them in the context of these five key areas of need as perceived by other marketers. Then indicate that if the prospect is truly differentiated, it and they will attract more positive attention from potential buyers, generating higher sales, which in turn will increase the return on the marketing investment. This will always result in more consistent leads and hence more closed and profitable sales. This should get her attention. But don’t call him on the phone or ask for some face

    Advantages of Outsourcing
    This article points out some advantages of outsourcing, not just in a context of IT but in general context as well. Economist Simon Domberger published a study in 1998 called “The Contracting Organization” in which he published the results of his study of various organizations.According to this Study, the following are the benefits of outsourcing:Specialization If an organization focuses its attention on the activities at which it is very good and efficient, the value that it can add is maximized and it benefits from the economies of s
    If you market a product or service, how do you want to be approached by another marketer? In a recent study, conducted by Three Deep Marketing, with assistance from Marketing Sherpa, more than 70 percent of the marketers told the researchers that they did not want to be approached by a telephone call or a face-to-face meeting. Of the respondents, 70.9 percent said “no” to phone calls, 63 percent didn’t want group presentations; and 57 percent didn’t want a face-to-face meeting.

    Today, links to a web site and email presentations are favored by most marketers. Specifically, 87.4 percent liked web sites and also approved email solicitations (pitches). Even 74 percent liked a web-based demonstration from their computers. Each of these numbers is greater than those who preferred the “pre-Internet” way of communicating a sales pitch.

    Why is any of this important to you? It’s important to know what other marketers are up against these days. First and foremost, they are anxious to be able to demonstrate a positive return on their investment in marketing dollars. There is tremendous pressure from the top to clearly show that marketing is paying its way. This is one of the most difficult and elusive measurements possible. What acceptable method can you use to prove that you are earning a proper “return” on your dollars? And what, pray tell, constitutes a “return?Next comes the need for generating some flow of leads. The tactic must produce an ongoing “flow” of leads to be considered successful. The next most anxious thing on their list should really be at the top of it. They have it a bit mixed up, but this is due to the pressure from the boss, many of whom are bean counters and really don’t understand the art and science of marketing. They care only about numbers, so the marketer feels the pressure to perform, and hence today’s marketer’s biggest worry is the one connected with longevity at this employer.

    At the top of the list should be “how to differentiate oneself”. This is next on the list the researchers discovered. You need to know how to successfully differentiate yourself, hopefully in a preemptive manner. Next, you must incorporate that into your master marketing strategy and logical tactics required to accomplish that strategy. If you do so, your marketing dollars will sprout great returns and your leads will flow like good wine. (Refer to my recent article, Flying Blind: Without The 2 Secrets of the USP).

    However, “differentiating their company from their competitors”; only comes in third in importance to the marketers in this study. Fourth on the list is the need to deliver the marketing communications in a clear, consistent manner at all times. Last on their list of concerns is the need to qualify the lead status before handing leads off to the sales force.

    Take a close look at these “concerns” held by this particular group of marketers surveyed. Four out of the five concerns are “tactics” or “measurement tools” while only one is strategic in nature; then it is placed in third order of importance to them. This is the reality of what you have to face out there these days. Strategy should always come first, tactics to accomplish the strategy, second.In order to get the positive attention of another marketer, and then close him/her on your products or services, you must know “how” they want to hear your message (and this implicitly includes the “when” they want to hear it too). Moreover, you need to clearly understand other marketers’ concerns; anxieties and needs in terms of what your product or service can do for them. If it can’t help them with one of these five problem areas, you are going to be hard put to get their attention, let alone close them on what you offer.

    Re-think the benefits of your product/service and re-frame them in the context of these five key areas of need as perceived by other marketers. Then indicate that if the prospect is truly differentiated, it and they will attract more positive attention from potential buyers, generating higher sales, which in turn will increase the return on the marketing investment. This will always result in more consistent leads and hence more closed and profitable sales. This should get her attention. But don’t call him on the phone or ask for some face

    Maintaining Good Relationships With Vendors
    Maintaining a good relationship with your vendors is crucial to your business. Some ways to maintain good vendor relationships are described below:1) Dedicated Manager: A dedicated team leader or product manager will help maintain good vendor relationships by keeping track of the progress of each team or vendor. He or she helps keep all channels of communication open and this avoids miscommunication of any kind.2) Progress Report: Insist on getting detailed progress reports from vendors periodically. This helps you solves glitches and
    s important to you? It’s important to know what other marketers are up against these days. First and foremost, they are anxious to be able to demonstrate a positive return on their investment in marketing dollars. There is tremendous pressure from the top to clearly show that marketing is paying its way. This is one of the most difficult and elusive measurements possible. What acceptable method can you use to prove that you are earning a proper “return” on your dollars? And what, pray tell, constitutes a “return?Next comes the need for generating some flow of leads. The tactic must produce an ongoing “flow” of leads to be considered successful. The next most anxious thing on their list should really be at the top of it. They have it a bit mixed up, but this is due to the pressure from the boss, many of whom are bean counters and really don’t understand the art and science of marketing. They care only about numbers, so the marketer feels the pressure to perform, and hence today’s marketer’s biggest worry is the one connected with longevity at this employer.

    At the top of the list should be “how to differentiate oneself”. This is next on the list the researchers discovered. You need to know how to successfully differentiate yourself, hopefully in a preemptive manner. Next, you must incorporate that into your master marketing strategy and logical tactics required to accomplish that strategy. If you do so, your marketing dollars will sprout great returns and your leads will flow like good wine. (Refer to my recent article, Flying Blind: Without The 2 Secrets of the USP).

    However, “differentiating their company from their competitors”; only comes in third in importance to the marketers in this study. Fourth on the list is the need to deliver the marketing communications in a clear, consistent manner at all times. Last on their list of concerns is the need to qualify the lead status before handing leads off to the sales force.

    Take a close look at these “concerns” held by this particular group of marketers surveyed. Four out of the five concerns are “tactics” or “measurement tools” while only one is strategic in nature; then it is placed in third order of importance to them. This is the reality of what you have to face out there these days. Strategy should always come first, tactics to accomplish the strategy, second.In order to get the positive attention of another marketer, and then close him/her on your products or services, you must know “how” they want to hear your message (and this implicitly includes the “when” they want to hear it too). Moreover, you need to clearly understand other marketers’ concerns; anxieties and needs in terms of what your product or service can do for them. If it can’t help them with one of these five problem areas, you are going to be hard put to get their attention, let alone close them on what you offer.

    Re-think the benefits of your product/service and re-frame them in the context of these five key areas of need as perceived by other marketers. Then indicate that if the prospect is truly differentiated, it and they will attract more positive attention from potential buyers, generating higher sales, which in turn will increase the return on the marketing investment. This will always result in more consistent leads and hence more closed and profitable sales. This should get her attention. But don’t call him on the phone or ask for some face

    How to Choose And Use Conference Gifts Effectively
    Planning your company’s attendance at an industry conference can be nerve-wracking, but one part of it can be simple if you put a little forethought into it. Well-chosen conference gifts can pay off big for your company in terms of exposure and new business. The key is in deciding the purpose of your attendance at the conference, and making your plans accordingly. These are some of the most common questions asked about choosing conference gifts.Q. Why should I give out gifts at a conference? A. Everyone loves a free gift. Even if your m
    rt and science of marketing. They care only about numbers, so the marketer feels the pressure to perform, and hence today’s marketer’s biggest worry is the one connected with longevity at this employer.

    At the top of the list should be “how to differentiate oneself”. This is next on the list the researchers discovered. You need to know how to successfully differentiate yourself, hopefully in a preemptive manner. Next, you must incorporate that into your master marketing strategy and logical tactics required to accomplish that strategy. If you do so, your marketing dollars will sprout great returns and your leads will flow like good wine. (Refer to my recent article, Flying Blind: Without The 2 Secrets of the USP).

    However, “differentiating their company from their competitors”; only comes in third in importance to the marketers in this study. Fourth on the list is the need to deliver the marketing communications in a clear, consistent manner at all times. Last on their list of concerns is the need to qualify the lead status before handing leads off to the sales force.

    Take a close look at these “concerns” held by this particular group of marketers surveyed. Four out of the five concerns are “tactics” or “measurement tools” while only one is strategic in nature; then it is placed in third order of importance to them. This is the reality of what you have to face out there these days. Strategy should always come first, tactics to accomplish the strategy, second.In order to get the positive attention of another marketer, and then close him/her on your products or services, you must know “how” they want to hear your message (and this implicitly includes the “when” they want to hear it too). Moreover, you need to clearly understand other marketers’ concerns; anxieties and needs in terms of what your product or service can do for them. If it can’t help them with one of these five problem areas, you are going to be hard put to get their attention, let alone close them on what you offer.

    Re-think the benefits of your product/service and re-frame them in the context of these five key areas of need as perceived by other marketers. Then indicate that if the prospect is truly differentiated, it and they will attract more positive attention from potential buyers, generating higher sales, which in turn will increase the return on the marketing investment. This will always result in more consistent leads and hence more closed and profitable sales. This should get her attention. But don’t call him on the phone or ask for some face

    A Concept That Could Double You're Income in Mystery Shopping
    Do you want to double, or increase significantly you're income in mystery shopping? If yes, I'll be sharing to you an age old concept. Now you might have learned this already or you may consider this common sense. But is a concept that’s worth drilling on for more knowledge or for the sake of repetition, mind you “Repetition is the mother of all skills”.The concept I’m talking about is Time Management. From our early years we always hear the saying “Time is Money”. And it’s still true today, it might as well be etched in stone coz’ from where
    tudy. Fourth on the list is the need to deliver the marketing communications in a clear, consistent manner at all times. Last on their list of concerns is the need to qualify the lead status before handing leads off to the sales force.

    Take a close look at these “concerns” held by this particular group of marketers surveyed. Four out of the five concerns are “tactics” or “measurement tools” while only one is strategic in nature; then it is placed in third order of importance to them. This is the reality of what you have to face out there these days. Strategy should always come first, tactics to accomplish the strategy, second.In order to get the positive attention of another marketer, and then close him/her on your products or services, you must know “how” they want to hear your message (and this implicitly includes the “when” they want to hear it too). Moreover, you need to clearly understand other marketers’ concerns; anxieties and needs in terms of what your product or service can do for them. If it can’t help them with one of these five problem areas, you are going to be hard put to get their attention, let alone close them on what you offer.

    Re-think the benefits of your product/service and re-frame them in the context of these five key areas of need as perceived by other marketers. Then indicate that if the prospect is truly differentiated, it and they will attract more positive attention from potential buyers, generating higher sales, which in turn will increase the return on the marketing investment. This will always result in more consistent leads and hence more closed and profitable sales. This should get her attention. But don’t call him on the phone or ask for some face

    5 Ways To Improve The Success Of Your Trade Show Booth
    It's important to remember that participating in a successful trade show requires a lot of time and effort. Underestimating the preparation and the planning necessary for a trade shows is one of the more common reasons that businesses are not successful. If you are going to invest money in a trade show booth, you will also have to invest your time, effort and creativity in order to obtain the desired effect. A good trade show booth can make the difference between a good experience and an extraordinary one. Simply follow the tips below
    nt to hear it too). Moreover, you need to clearly understand other marketers’ concerns; anxieties and needs in terms of what your product or service can do for them. If it can’t help them with one of these five problem areas, you are going to be hard put to get their attention, let alone close them on what you offer.

    Re-think the benefits of your product/service and re-frame them in the context of these five key areas of need as perceived by other marketers. Then indicate that if the prospect is truly differentiated, it and they will attract more positive attention from potential buyers, generating higher sales, which in turn will increase the return on the marketing investment. This will always result in more consistent leads and hence more closed and profitable sales. This should get her attention. But don’t call him on the phone or ask for some face time. Send an interesting, well crafted email instead.

    ©Copyright, Roy W. MacNaughton, 2006

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