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    5 Elements to Customer Service: A Fresh Look
    About 20 years ago while I worked for American Stores Company (now part of Albertson’s) I headed up a customer service program named “Smile and Speak Up.” Employees attended a two-hour customer service training class and then tried to be seen being courteous to customers by mystery shoppers who visited stores twice each week for ten wee
    more than one way of getting feedback from customers to assess a compan
    Coaching Your Business To The Next Level Series Part 3 - Assessments
    This third article in the series on Coaching Your Business to The Next Level Series. Article #1 -- Top 7 Tips to Avoid the Top 7 Mistakes Small Business Owners Make. (See link at bottom of article to previous article.) Article #2 -- Coaching Your Business to the Next Level Series Part 2 Ass
    The growth of market economy and competition has shifted the base from sellers to the buyers. Companies today cannot afford to ignore customer's perspective. Companies have to make an earnest effort to gain an insight into customer's viewpoint so as to survive in the market. There can be more than one way of getting feedback from customers to assess a compan
    Identity Theft - Is Your Business At Risk?
    More and more business owners are purchasing document shredders then ever before.Why?... Identity theft for starters.A new law is going into effect in the summer of 2005 which states that if you employ anyone for any reason and have personal information on file regarding that individual for Social Security taxes, credit re
    ellers to the buyers. Companies today cannot afford to ignore customer's perspective. Companies have to make an earnest effort to gain an insight into customer's viewpoint so as to survive in the market. There can be more than one way of getting feedback from customers to assess a compan
    Reinvention - Six Random Thoughs On By An Observer Of Business
    Re-invention; Six Random thoughts “If it ain’t broke don’t fix it”… term often heard at Hurtte’s Texaco 1964 I had just started working as a car wash boy (a strapping ten years old) when I first heard mechanic Von use the term. I bet you’ve heard it used too. To some extent, there’
    perspective. Companies have to make an earnest effort to gain an insight into customer's viewpoint so as to survive in the market. There can be more than one way of getting feedback from customers to assess a compan
    Loyal Customers - Win Them and Keep Them
    Building and maintaining a loyal customer base is the best way to ensure consistent earnings in the field of sales. Here are some tips on how to do it…You are responsible – Whatever happens when dealing with your customer; whether it is a positive thing such as your product exceeding their wildest expectations, or
    t into customer's viewpoint so as to survive in the market. There can be more than one way of getting feedback from customers to assess a compan
    Collaboration: 3 Keys to Keeping Your Documents from Getting Lost in the Shuffle
    Often, collaborating documents in a team or in a business can feel like a complex sports play gone wrong. The ball gets passed off to the wrong person, dropped, or even lost. In addition, most document collaboration happens electronically. We are always told to save and resave these electronic documents, but it gets to the point that
    more than one way of getting feedback from customers to assess a company's performance and prospect. The most important tool used commonly by companies for this purpose is web surveys.

    Web surveys come handy to the companies because of the technological revolution brought by Internet. Web surveys facilitate understanding of the basic attributes, condu

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